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Fort Rapids Indoor Waterpark Resort

4560 Hilton Corporate Drive, I-70 at Hamilton Road exit 107, Columbus, OH 43232-4180 (Formerly "Holiday Inn")
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Fort Rapids Indoor Waterpark Resort
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Fort Rapids Indoor Waterpark Resort
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178 Reviews from our TripAdvisor Community

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Traveler rating
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    75
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Ohio
2 reviews
4 of 5 stars Reviewed yesterday NEW

I read about all the bad reviews on tripadvisor but my husband convinced me to go ahead to book our stay there despite our first time there a year ago was not great. I saw a lot of improvement on their service and probably a change in management? Check in process can be quicker but wasn't within reasonable timing though... More 

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Flint, Michigan
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

First and only time we will be staying in this hotel resort... We had a late night check in and we get up to the room there was no alarm clock... The plug socket i tried to charge my phone in was really loose from the wall... Not to mention the floor was sticky and semi wet in spots..with a... More 

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Greenville, Ohio
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

It was not what their website advertised. Image my families suprise to pull up to this water park and see the thistles grown up in the Unkept landscaping. It was not inviting. First, they did not have my reservation. Then I had paid extra for early check. The girl at the desk ask me who I booked out room through.... More 

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Guest User
Contributor
19 reviews 19 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Ok this place has TONS of negative reviews! I was honestly half scared to go, HOWEVER..rainy Ohio + decent groupon swayed us. Upon checkin the staff was awesome! Very polite and happy to help. The lobby staff has daily activities going on- it was dance party time when we checked in my kids loved it! Kept them busy while we... More 

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Wheeling, West Virginia, United States
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

It was soooooooo crowded! Not enough tables for all of the people who were there. We had to put our towels in a corner and hoped no one bothered them while doing the slides. They allowed people who were not staying at the hotel to buy passes. I don't have a problem with that if you keep track of actually... More 

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1 review
1 of 5 stars Reviewed 5 days ago NEW

I'm in the hotel right now and it's awful. My flight was cancelled late last night so me and my grandson checked in and paid full price. It smells, it's old. Only reason we are here is so he can play at the park. I was trying to make the best of a bad situation. Our flight doesn't leave until... More 

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Indiana
1 review
3 of 5 stars Reviewed 5 days ago NEW

Our family of 4 bought a groupon for 1 nights accommodation 4 water park passes for 2 days for $99.00 plus tax, resort and maintenance fee. We had a great time! The hotel was clean. The staff was friendly and helpful. Very approachable. Our room had 2 queen beds with a mini refrigerator with a microwave. The beds were really... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

When we first went to our room the air wouldn't get any cooler than 78 so I went down stairs was showed two other rooms in the villas by the manager. Our room was clean, plenty of towels and plenty of toiletries. We had a birthday party for my daughter with 10 girls staying over. The water park was clean... More 

Was this review helpful? Yes 1
Garrettsville, Ohio, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We booked our trip thru Groupon. Once we arrived at 1:00pm and were charged an extra $40 (supposedly this was in the fine print) we were allowed into the water park, but not into our room. Groupon check-in is at 7pm!! At 4:30pm they did allow us to our room. Thankfully. Our 2 sons LOVED the water park though. Our... More 

Was this review helpful? Yes 1
Jack D, Guest Relations Staff at Fort Rapids Indoor Waterpark Resort, responded to this review

Thank you so much for taking the time to review your recent stay. We truly appreciate your feedback. We are glad to hear that you kids enjoyed the waterpark and arcade room. We create events such as face painting and a story time with cookies because kids happiness is most important to us. I highly recommend you to give it... More 

Columbus, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

I decided after paying cash for a room and water park to change my mind and go elsewhere after seeing an injured guest rolled out on a strecher and was charged a 25 dollar cancellation fee. The resort had a depressed look about it the main attraction was closed and the front desk staff were slow and rude. The manager... More 

Was this review helpful? Yes 4
Jack D, Guest Relations Staff at Fort Rapids Indoor Waterpark Resort, responded to this review

Thank you for taking the time to share your review with us. We strive to provide the highest standard of customer service to all of guests. We apologize that any inconvenience on this occasion during you stay. Again, we truly appreciate your feedback. Warm Regard Jack Dus Guest Relations Staff More 

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