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Fort Rapids Indoor Waterpark Resort

3.5 of 5 4560 Hilton Corporate Drive, I-70 at Hamilton Road exit 107, Columbus, OH 43232-4180 (Formerly "Holiday Inn")
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Fort Rapids Indoor Waterpark Resort
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Fort Rapids Indoor Waterpark Resort
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94 reviews from our community

Traveler rating
    17
    13
    14
    16
    34
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58
4
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2
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Pittsburgh
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

First let me start by saying, the water park it self is nice. It has enough slides and other pool activities for a group of 11 year old girls. BUT there are quite a few cons.....#1 some of the staff at the concession stand were very rude. As we waited in line he looked over us twice and waited on... More 

Was this review helpful? Yes
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Our family stayed for two nights three days. First day was okay, second day the chlorine in the air was really thick causing guests and staff to become physically ill. Staff was walking around with towels around their faces. Children were coughing so hard they were vomiting! Third day my children and I decided to just go home for our... More 

Was this review helpful? Yes 4
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We truly appreciate your feedback. I have reviewed the chlorine levels in the Waterpark during your visit, and there were no abnormal readings. Some guests and employees are more sensitive to chlorine than other, which explains their reactions to the air. This does not... More 

Coraopolis, Pennsylvania, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked a weekend trip for my daughter and four of her friends. We got there, very long line to check in, only two people working the check in counter and both were very slow. Get up to the counter, can barely hear the girl because she was talking so low. Let me say, beware there is a hidden resort... More 

Was this review helpful? Yes 3
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. In reviewing your dates of stay, and checking the logs for the Waterpark, it does not appear that there was anything off about the air quality in the Waterpark. We were even inspected by the state on that day, and they found nothing wrong... More 

Chillicothe, Ohio
Contributor
16 reviews 16 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

First, we got scammed when we bought the misleading Groupon for two rooms and 2-day water park passes. Passes weren't included when we went to redeem. In fact, Groupon offered ANOTHER coupon for passes at this point. When we bought those, we learned they ($120 later) were only good for one day. But, happily, the desk was happy to charge... More 

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to critique your recent stay with us. We truly appreciate your feedback. Through Groupon we offer a wide range of selections that either include the Room Only, Room with Waterpark Passes or just the Waterpark Passes. Upon researching this, it appears as if you selected to purchase the Room Only option... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

Customer service was an A+. Everyone was very friendly and accomodating. The kids had fun and there was plenty to do. The water slides are so much fun. The room was unique with bunk beds. The buffet was excellent.

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you so much for you kind words regarding your interaction with our staff members. We pride ourselves in the Customer Service Training that each member of our staff receives, and we are overjoyed to hear that you experienced this! We hope to see you and your family again soon. Warm Regards, Skyler Young Revenue & Guest... More 

Shawnee
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

First arrived at check in with a line that probably took roughly 30 minutes to get through, no big deal. Booked through groupon, don't remember seeing a $40 resort fee, but had to pay it & maybe I missed it. Nice water park, nothing spectacular but nice enough; has multiple areas for all different age ranges but chlorine in the... More 

Was this review helpful? Yes 2
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. It is unfortunate to hear that the levels of chlorine in the Waterpark was not tolerable for your wife and young one. The levels do fluctuate based on the amount of people that visit our Waterpark. I am glad to hear that you were... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Save yourself the headache and money and go somewhere else. Overcharged me on the "resort fee." Room was dirty and completely outdated. Staff was not helpful when trying to get Extra pillows and actually tried to charge me $2 for cheap plastic spoons. Water had so much chlorine it was unbearable to be in the Waterpark. Annoyance followed by annoyance... More 

Was this review helpful? Yes 2
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent visit with us. Our prices do include a resort fee that covers grounds maintenance, Wi-Fi and parking. We apologize if this was not made clear during the time of reservation. While we do offer certain amenities complimentary, there is a small fee for plates, spoons and napkins... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Made my reservation online, only to be greeted at check in with an additional $20 'resort' fee. Flagrant dishonesty in my opinion. This weekend the place is exceptionally crowded and over-booked - to the point where roughly a quarter of the seating was already marked 'reserved' as we checked out of our room at 11. Food and drinks available inside... More 

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent visit with us. As with almost all resorts, there is a resort fee of $10.00 per day that is applied upon the time of check in. This resort fee is applied towards Wi-Fi, Parking and Grounds Maintenance. The resort fee is disclosed on multiple pages on our... More 

Marietta, Ohio
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Very glad we decided to come here and spend the weekend! Waterpark was lots of fun, plenty to do for the babies and enjoyable for the adults too. We also spend the entire morning playing in the arcade, which was a lot of fun as well. Great atmosphere, good food, hotel room was clean and comfortable. The only reason this... More 

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you so much for reviewing your recent visit with us. We truly appreciate your feedback. I am sincerely glad to hear that you and your family had such a great time at our Waterpark enjoying our numerous activities for all ages! We look forward to seeing you again soon! Warm Regards, Skyler Young Revenue & Guest... More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

After the reviews, we decided to do just a day pass and not stay in the hotel. The water park was pretty nice, a little small and geared toward the pre-teen age, but still a fun time. A little on the pricey side though!! My suggestion might be to have a triple A discount or something like that to help... More 

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent visit to our Waterpark! We are glad to hear that you and your family had a good time in our Waterpark. We are currently designing a Fort Rapids VIP Program which will greatly improve our pricing structure! Warm Regards, Skyler Young Revenue & Guest Relations Manager 614-868-1380... More 

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Additional Information about Fort Rapids Indoor Waterpark Resort

Address: 4560 Hilton Corporate Drive, I-70 at Hamilton Road exit 107, Columbus, OH 43232-4180 (Formerly "Holiday Inn")
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fort Rapids Indoor Waterpark Resort 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Fort Rapids Indoor Waterpark Hotel Columbus
Fort Rapids Indoor Waterpark Resort Columbus, Ohio

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