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All 141 Columbus hotels

Fort Rapids Indoor Waterpark Resort

3.5 of 5 Resort   |   4560 Hilton Corporate Drive, I-70 at Hamilton Road exit 107, Columbus, OH 43232-4180 (Formerly "Holiday Inn")
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Fort Rapids Indoor Waterpark Resort
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Ranked #117 of 141 hotels in Columbus
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  • Reviews (41)
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41 people have reviewed this hotel

Traveler rating
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    5
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    18
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
New Franklin, Ohio
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed yesterday NEW

Purchased a family Groupon for 4 with overnite stay included. The hotel definitely needs updated. The breakfast included was really a rip off--I would hate to think I was paying full price to eat here. Everything that was brought out was COLD and not worth eating. The servers stood around doing nothing. My husband had to go get someone for... More

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We must have stayed on an off day because the water park was not very busy (monday-tuesday). There were enough slides for both my kids (11&9) a lazy river and 7 big slides plus a kids area with more slides (see pic). The hotel does show signs of being older mostly cosmetic things. It appears the hotel was recently taken... More

Was this review helpful? Yes
Louisville, Kentucky
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Booked a groupon for a king sized room for my wife, son and I. The check in process had a hiccup, as we were given the wrong type of room. The front desk took care of this very quickly. The hotel is dated. Carpet, doors, and furnishings look old and worn down. Tube televisions in rooms instead of flat screens.... More

Was this review helpful? Yes
Lima, Ohio, United States
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

This was a horrible experience for our family. The hotel is not clean or maintained. In our room alone, the blinds were tattered, the bed skirt had huge rips, the facet dripped, the bath tub was rusted, the toilet ran all the time. The waterpark is decent, but is totally invaded by locals. Lifeguards do a horrible job. Allow certain... More

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review your recent stay with us. We truly appreciate your candid feedback regarding your recent stay with us. It is unfortunate that the accommodations were not satisfactory. We are in the process of upgrading all of our tower guest rooms. Again, thank you for your review of your... More

Dayton, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

Bought a Groupon for a room with arcade tokens etc. At check in they said they don't offer the tokens anymore and offered my children to share s mug instead! Then they have me a book at check in with coupons. Tried to use 1 and Kristen the manager was rude in explaining there's nothing she can do. The coupon... More

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the opportunity to review your recent stay with us. We truly appreciate the feedback as it allows us to continuously grow. As demand for our promotions is never known for sure, occasionally the promotion details may change. A prime example being a high demand for our arcade cards, and therefore we must substitute... More

Newcomerstown
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

I have never written a review for trip advisor until my trip to Fort Rapids in Columbus. I also read the reviews and thought we would take a chance - bad idea. I would spend an extra hundred dollars to go somewhere else if you are considering going here- clearly this facility is lacking funds and likely won't be running... More

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for commenting on your recent visit with us. We truly appreciate your comments, as it enables us to continually provide even better customer service. I do apologize for the troubles that you experienced during your stay with us. I will address your concerns with the appropriate members of management to see if we may improve... More

Canton, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

When we first arrived at the resort, I was pleasantly surprised to find out that our room was all ready to go several hours before it was supposed to be. We reserved the largest villa they had for our family. We got to our room, and I was able to look past the outdated furniture and horribly scuffed walls because... More

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We do apologize that our service fell short in regards to the Air Conditioning in your room. I have already begun to investigate this issue. Every Manager on property at the time of the incident were already investigating the incident. The Management staff were... More

Wilmington, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Just returned from a weekend here. We stayed in the Villas (newer part). 1. The icemaker was broken. We were advised just to go to another floor. 2. After a couple of hours, the elevator broke down and they never repaired it. Poor Housekeeping had to get their carts up those stairs! 3. Yes, there was breakfast with our deal,... More

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. Your feedback is always welcome. We apologize for the functionality issue with the elevators and ice machine. Unfortunately, things do occasionally break down, and parts for these items are not always the quickest to arrive. We do appreciate your understanding in this matter. We... More

Macomb, Michigan
Contributor
13 reviews 13 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

To start, I did not have high expectations for the place, since it was a Groupon deal (I am always leery to such deals). When we checked in, they were out of arcade cards, and the person checking us in said that filling out the breakfast vouchers would take a long time and to come back later. We stayed in... More

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you for your candid review of our property. While the property itself is not brand new, we do take pride in the numerous renovations that have been made throughout the resort. From the exterior of the building being completely replaced, to the new lobby furniture and renovated villa suites. Our Waterpark hours are based on the... More

Ohio
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

When we arrived we were greeted by Kenesha (I hope I spelled her name right). She was extremely helpful and friendly. It was busy in the lobby, but immediately I noticed it was clean and nice. I did not print out my son and nephews kids club cards so Kenesha lead me to a printer. Once again very helpful. I... More

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Waterpark Resort, responded to this review

Dear Valued Guest, Thank you so much for taking the time to thoroughly review each aspect of your stay and experience. I truly appreciate the objective critique of our property. I do want to apologize that your card was billed in addition to your cash payment. I believe it was me that you spoke with regarding this charge. I sincerely... More

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Additional Information about Fort Rapids Indoor Waterpark Resort

Address: 4560 Hilton Corporate Drive, I-70 at Hamilton Road exit 107, Columbus, OH 43232-4180 (Formerly "Holiday Inn")
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fort Rapids Indoor Waterpark Resort 3.5*
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Also Known As:
Fort Rapids Indoor Waterpark Hotel Columbus
Fort Rapids Indoor Waterpark Resort Columbus, Ohio

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
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Number of rooms
278

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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