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All 140 Columbus hotels

Extended Stay America - Columbus - East

2.0 of 5 Hotel   |   2200 Lake Club Drive, Columbus, OH 43232
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Ranked #109 of 140 Hotels in Columbus
A recent review
5 of 5 stars Reviewed April 11, 2014
Ambergrr Columbus, Ohio
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27 reviews from our community

Traveler rating
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    7
    5
    7
See reviews for
2
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6
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Columbus, Ohio
1 review
1 of 5 stars Reviewed September 10, 2014

I've stayed a lot of places, but I would never stay at an extended stay again. This is the most ghetto place ever. There are domestic disputes here when the police come, the place is loud and the area is ghetto. Also the walls are thin so you hear everything going on. The staff are pretty rude, except for one... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Columbus - East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that I am so sorry to read that you did not feel safe at our hotel, and that you received such poor service from my staff overall. In response to your review, I will be meeting with my security staff to review... More

Columbus, Ohio
1 review
5 of 5 stars Reviewed April 11, 2014 via mobile

Loved the full size refrigerator and stove. It was clean. Bed extremely comfratable. The only 2 things I would change is having to go for towels also no channel selection. Plus side let people know there are pans and dishes in the cabnits. Great stay.

Was this review helpful? Yes
Columbus, Ohio
2 reviews
1 of 5 stars Reviewed February 16, 2014

Found many things in the room from previous guests. Obvisouly not cleaned. Almost all the tv channels said error. They provided coffee makeer, cream & sugar but no coffee! There were huge gaps in the door. Could hear everything goin on outside the room. NEEDS REMODELED BADLY. and new cleaning staff.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

Morgan - Thank you for your recent review of your stay. I am very sorry for the issues you experienced during your visit to our hotel. As this hotel's manager, I can assure you that your comments have been addressed with the staff and they are working to enhance our offerings and ensure all of our guest rooms are properly... More

Sheridan, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 20, 2014

I needed to put my Mother up in a room temporarily during a family emergency. I called from out of state to ask how much her cat would cost during the stay. The young woman said she would call me back later, which was pretty odd. When she called back she gave me, what I found out later, was all... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Columbus - East, responded to this review

Hi, Thank you for your recent review of your stay. I am sorry to hear about your experience. There is no excuse for the miscommunication regarding our price and our services. I will be using this feedback to coach every member of our team to ensure that this does not happen again in the future. Our team is committed to... More

Clarksville, Tennessee
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 11, 2013

I arrived around 5pm on 28 Oct, upon check-in, was asked if I would mind a non smoking room, I assumed it was not clean, so I said no problem. Then the desk person said she would check another room out for me only to find out it was not clean and she took care of it. 30-45 min later,... More

Was this review helpful? Yes 2
Bay Village, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 22, 2013

Room carpets & hallway carpets worn and dirty. Hall trash cans overflowing with trash. No elevators...stairs only to upper level. Bathrooms with old fixtures....need update replacement. "Grab and Go" breakfast consisted of oatmeal only...this is "grab and go?!" Franchise owner needs to awake to need to clean and update this property.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

Thank you for your recent review of your stay. I am sorry that your room and our hallways were unclean. To make sure this doesn't happen again, I am working with our housekeeping to improve our cleaning procedures so our hotel is more in line with our company's standards. As well, our maintenance staff will be making repairs as needed... More

Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 12, 2013

I got here from a long flight and I was greeted by Jahmal at the Front dest he was helping a customer with a issue in their room. I was not impressed with the hotel itself needs a lot of TLC carpet cleaning furniture paint the walls cleaning the tub bleach so I will say I did not plan on... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the first impression of our hotel did not meet your expectations; however, I am pleased to hear that Jahmal provided you with exceptional customer service. I discussed your comments with the team, and we are working to better improve the cleanliness and look of our... More

University Heights, Ohio
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 3, 2013

Writing about the Extended Stay America-Columbus-East presents a couple of challenges. While there is nothing too great to say about the property, there is also nothing too negative to say about it, either. Located just North of I-70, this property is situated in an area with other hotels of the same caliber. The rooms are relatively large, and as per... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

Jason - Thank you for your recent review of your stay. We appreciate the kind comments about our fully equipped kitchens, swimming pool, and abundant parking. Also, we apologize if there were any noises from upper floors that carried to your room during your stay. Still, we are glad to hear that our location was convenient. We continually work to... More

Brunswick
1 review
2 of 5 stars Reviewed July 28, 2013 via mobile

The hotel needs a true face lift, the staircases were filthy and smelled from the accumulation of trash . The carpet needed cleaning or replacing. The rooms were neat and the kitchen was as well, but Our rooms had bedbugs! !!!so I was totally disgusted.

Was this review helpful? Yes
Lexington, South Carolina
1 review
4 of 5 stars Reviewed June 19, 2013

This is my second stay at this particular hotel. This hotel accepts pets, and it surprises me every time I see one here! The property and rooms are kept clean. There is a young woman named Brandee that works at the front desk. She is friendly and helpful. She takes time to visit with everyone as they come and go,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

Mark - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we provided you with such great customer service and that Brandee did a wonderful job attending to all of your needs. As well, we are so happy that you found your room to be clean. Thank you for choosing... More

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Additional Information about Extended Stay America - Columbus - East

Address: 2200 Lake Club Drive, Columbus, OH 43232
Phone Number:
Location: United States > Ohio > Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Columbus - East 2*
Number of rooms: 71
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Also Known As:
Extended Stay Columbus
Columbus Extended Stay
Extended Stay America - Columbus - East Ohio

16 photos of this hotel

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