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Extended Stay America - Columbus - East

2.0 of 5
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2200 Lake Club Drive, Columbus, OH 43232
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Extended Stay America - Columbus - East
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30 reviews from our community

Traveler rating
    6
    3
    7
    6
    8
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2
4
6
7
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (12)
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    (4)
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    (11)
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Reno, Nevada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We travel ALL over the country, and we prefer Extended Stay America. We have stayed at five in four weeks in four states. There just isn't any thing to recommend about this ESA. Next time we will drive an extra hour to a different location. Why is the pool permanently closed? Your mileage may vary.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

Thank you for your review of our property. I am sorry to hear that you were unhappy with your stay at our hotel. In response to the pool being closed, our pool is only open for the summer from the end of May thru August. Thanks to your feedback, we can continue to work on providing an exceptional stay for... More 

1 review
5 of 5 stars Reviewed November 25, 2014

We always enjoy staying here cause of the staff and the rooms. The staff is wonderful. The area is a good place. And i highly recommend people to come here. Its clean place. Its a safe place. And the the general manager Pamela Mcgarey is great and the staff is very friendly.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

The team and I appreciate your kind remarks. I'm so pleased to hear that you have enjoyed your stay here. It is so great to read that you've received such great service from our staff, and that we provided you with a clean and safe stay. The staff and I would like to thank you again for posting your review.... More 

1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 8, 2014 via mobile

I've stayed at this hotel on more than one occasion strictly because of location... with it being so close to the destination that I needed to get to It just seemed to worked out but.... Every single time I've stayed there have been multiple problems with surrounding areas.. someone got shot and killed at the hotel next door which is... More 

Was this review helpful? Yes 7
Columbus, Ohio
1 review
1 of 5 stars Reviewed September 10, 2014

I've stayed a lot of places, but I would never stay at an extended stay again. This is the most ghetto place ever. There are domestic disputes here when the police come, the place is loud and the area is ghetto. Also the walls are thin so you hear everything going on. The staff are pretty rude, except for one... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Columbus - East, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that I am so sorry to read that you did not feel safe at our hotel, and that you received such poor service from my staff overall. In response to your review, I will be meeting with my security staff to review... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed April 11, 2014

Loved the full size refrigerator and stove. It was clean. Bed extremely comfratable. The only 2 things I would change is having to go for towels also no channel selection. Plus side let people know there are pans and dishes in the cabnits. Great stay.

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Columbus, Ohio
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2014

Found many things in the room from previous guests. Obvisouly not cleaned. Almost all the tv channels said error. They provided coffee makeer, cream & sugar but no coffee! There were huge gaps in the door. Could hear everything goin on outside the room. NEEDS REMODELED BADLY. and new cleaning staff.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

Morgan - Thank you for your recent review of your stay. I am very sorry for the issues you experienced during your visit to our hotel. As this hotel's manager, I can assure you that your comments have been addressed with the staff and they are working to enhance our offerings and ensure all of our guest rooms are properly... More 

Sheridan, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 20, 2014

I needed to put my Mother up in a room temporarily during a family emergency. I called from out of state to ask how much her cat would cost during the stay. The young woman said she would call me back later, which was pretty odd. When she called back she gave me, what I found out later, was all... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Columbus - East, responded to this review

Hi, Thank you for your recent review of your stay. I am sorry to hear about your experience. There is no excuse for the miscommunication regarding our price and our services. I will be using this feedback to coach every member of our team to ensure that this does not happen again in the future. Our team is committed to... More 

Clarksville, Tennessee
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 11, 2013

I arrived around 5pm on 28 Oct, upon check-in, was asked if I would mind a non smoking room, I assumed it was not clean, so I said no problem. Then the desk person said she would check another room out for me only to find out it was not clean and she took care of it. 30-45 min later,... More 

Was this review helpful? Yes 2
Bay Village, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 22, 2013

Room carpets & hallway carpets worn and dirty. Hall trash cans overflowing with trash. No elevators...stairs only to upper level. Bathrooms with old fixtures....need update replacement. "Grab and Go" breakfast consisted of oatmeal only...this is "grab and go?!" Franchise owner needs to awake to need to clean and update this property.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

Thank you for your recent review of your stay. I am sorry that your room and our hallways were unclean. To make sure this doesn't happen again, I am working with our housekeeping to improve our cleaning procedures so our hotel is more in line with our company's standards. As well, our maintenance staff will be making repairs as needed... More 

Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 12, 2013

I got here from a long flight and I was greeted by Jahmal at the Front dest he was helping a customer with a issue in their room. I was not impressed with the hotel itself needs a lot of TLC carpet cleaning furniture paint the walls cleaning the tub bleach so I will say I did not plan on... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Columbus - East, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the first impression of our hotel did not meet your expectations; however, I am pleased to hear that Jahmal provided you with exceptional customer service. I discussed your comments with the team, and we are working to better improve the cleanliness and look of our... More 

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