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Four Points by Sheraton Columbus - Polaris

3.0 of 5
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8505 Pulsar Pl., I-71 & Polaris Prkwy, Columbus, OH 43240
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1 room 1 guest
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Four Points by Sheraton Columbus - Polaris
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113 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Cleveland, Ohio
1 review
3 of 5 stars Reviewed 2 weeks ago

I ordered a double room. When we get to the hotel, reservationist states the king suite. I told him that I ordered a double suite. He stated that it was with a pull out couch. There was only one bed. Both the person in line ahead of me and later a lady in the hallway was complaining about having the... More 

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Anthem, Arizona
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Really great hotel that is next to the Columbus Airport. Rooms are very clean and no noise from planes. Very nice pool. Staff as a whole very pleasant. Bistro offered a variety of choices of food for breakfast. Very clean hotel.

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Bittinger, Maryland
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel itself served its purpose for this trip it was a place to sleep a few hours. That being said the beds were great and the room seemed clean. The polaris restaurant right next door was great. Never got a folio at check out and later discovered they charged me a couple cents for no reason. Just gives me... More 

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Toledo, Ohio
2 reviews
5 of 5 stars Reviewed July 24, 2015

I have read other reviews that are not encouraging about this hotel and I found it to be just the opposite. The staff were fantastic especially Matt the Bartender. The room was just about perfect. The only negative was that the bathtub showed a little wear but it was far from needing to be replaced. I like hooks on the... More 

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Halifax, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 23, 2015

Recently I booked my elderly Mom and Aunt in for several nights. They came home raving about how nice the staff had been to them and how great the accommodations were. They are particular so I know when they say it was great, it had to be so. Thank you to the staff and management!

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North Fort Myers, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2015

Stay here during the Goodguys car show. Close to all the action and great places to eat. Room was clean and bed comfortable. Night manager was efficient and took care of everything we needed. Ziad went out of his way to accommodate our every need. Pleasant and professional.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 19, 2015

I read reviews here and wanted to cancel but decided to just try it out...The bad reviews in my mind are way wrong. There is nothing at all wrong with this hotel. Very clean, very friendly, beds extremely comfortable, bathrooms big, huge tv, ac worked well, almost in same parking lot is a 24 hour Steak n Shake, a Mcdonalds,... More 

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Saint Cloud, Florida
1 review
1 of 5 stars Reviewed June 7, 2015 via mobile

We were dusappointed and will definately book directly with hotel next time first the hotel never had my resv; then hotels.com transfered me and put me on hold etc . I was so nervous bc we had prepaid our room! And they didnt have record of it!!! Then Our Hotel experience over all was awful! The hotel lobby was vacant... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Columbus - Polaris, responded to this review

Dear Wkarshner829, We regret to hear of the complications you experienced with Hotels.com, and are disheartened this frustration put a damper on the very beginning of your stay. Providing guests with the very best experience is very important to us, and it’s clear that we failed to deliver you this as what you encountered is not the norm at our... More 

Travelers are raving about these Columbus hotels

Concord, Ohio
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed June 1, 2015

We booked three rooms for 10 family members that were going to the "Rolling Stones" concert in Columbus on May 30th. As we arrived in our rooms, we noticed that there were no extra bedding for the sleep sofas in all three rooms and no extra towels in the bathrooms. My wife contacted the front desk and was told it... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Columbus - Polaris, responded to this review

Dear Mary B, We sincerely regret you did not have a more enjoyable experience as it truly is our priority to achieve the highest customer satisfaction. Our General Manager, Catherine Easterlin, would like to personally amend your experience. Should you like, please contact her directly at catherines@darpanmgt.com to discuss your stay further. Again, we are very sorry to disappoint you... More 

Virginia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 18, 2015

I stayed at this hotel this past weekend. I have stayed at many Sheraton hotels before, but this is the first Four Points by Sheraton I stayed at. I usually stay at a different hotel when I visit Columbus, but it seems there was something going on last weekend, as many hotels in town were sold out months in advance.... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Columbus - Polaris, responded to this review

Dear EdoVA, Your loyalty to Starwood hotels is important to us, and we are pleased to learn that you are experiencing different brands during your travels. While the Four Points brand does differ from the Sheraton brand in areas of design, features, and amenities, we always strive to provide outstanding service and memorable stay. Thank you for sharing your feedback... More 

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