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Sheraton Cleveland Airport Hotel

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5300 Riverside Dr., Cleveland, OH 44135
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Best prices for: 1 room 1 guest
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Sheraton Cleveland Airport Hotel
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Sheraton Cleveland Airport Hotel
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362 reviews from our community

Traveler rating
    96
    152
    84
    21
    9
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150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Cleveland Airport Hotel
See the most recent reviews
Fairmont, West Virginia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 27, 2013

We stayed here for three nights, as we bid on Priceline and this is the hotel we got. When I found out I had gotten the Sheraton (and for an extremely discounted rate) I was very happy. We were going to Cleveland for the weekend just to get away for my birthday and our anniversary. We arrived at the hotel... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback regarding your weekend getaway at our property. We appreciate your comments as it allows us to improve every guests experience. I'm happy to hear that you enjoyed your time with us. The feedback you provided in regards to the parking situation will be looked at and we will... More 

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed March 18, 2013

Stayed in this hotel for 1 night before flying out. I parked my car right at the hotel and in the morning took a shuttle to the terminal. It was very nice that in the morning I did not have to worry about parking my car. Price per night was 8$, but there was a note at the hotel stating... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

I wanted to thank you for taking the time to provide us with feedback from your recent stay. Your comments are valuable to the progress and success of our property. I'm glad to hear you were able to enjoy yourself and get a good nights rest before flying out the next morning. You mentioned some difficulty finding our phone bank... More 

California
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 13, 2013

Got stuck in Cleveland one night and United put me up in this hotel. LOVED that it is less than a five minute shuttle ride from the airport once they pick you up. Check in was super easy and the staff was all super nice. The room was a decent size and the beds plush. Flat screen TV and free... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. We are very pleased to hear you enjoyed your "unexpected" stay with us. Your feedback is very valuable to the property and we look forward to serving you in the future when your travels (expected or unexpected) find you in Cleveland. Marc Jacobs General Manager More 

Canada - Philippines
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 6, 2013

I was quite impressed by the lobby when I walked in and was greeted immediately by the consierge and a doorman. The girl at the front desk was not very welcoming and might have said two words to me. I did fill out a survey and the Head of HR called. It was one of the very few times I... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to share what you appreciated about our property as well as your disappointment with a member of our front desk team. I'm glad our Director of Human Resources responded to you quickly and apologized for our shortcomings. I can assure you this has been discussed with our front office manager and associates. When you... More 

Naperville, Illinois
Top Contributor
57 reviews 57 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 25, 2013

Stayed for one night travelling through Cleveland. Had made an internet reservation for a concierge level room to get the included continental breakfast (more on that later). We called around 4pm to confirm our reservation and inform them of our late arrival. By the time we arrived later that night, the front desk manager nonchalantly informed us that rooms on... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. Your feedback is valubale and appreciated. I would like to apologize for the unpleasant experience you encountered while with us. We strive ourselves on providing exceptional service from the moment you arrive until you depart. Your unpleasant experience has not been overlooked and our management team has been made aware... More 

Top Contributor
55 reviews 55 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 25, 2013

I stayed at the Sheraton Airport while on a committee to interview candidates for a job. The rooms were very comfortable and had nice touches, for instance I had a robe behind the bathroom door in my room. The food in the Hemispheres restaurant was of good quality and reasonably priced, especially for an airport hotel. I did not use... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

We appreciate your feedback and thank you for taking the time to review our property. I'm please to hear that you enjoyed your stay with us and was able to enjoy our restaurant Hemispheres. We look forward to being able to serve you in the future the next time you find yourself in Cleveland. Marc Jacobs General Manager More 

New Philadelphia, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2013

We had an early flight and chose to stay at the Sheraton and park our car there for the week. The staff here is incredible. The on demand shuttle is very convenient. Our room was clean and comfortable. We will stay here again!

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

I'm very pleased to hear you enjoyed your stay with us and our staff was accomodating and pleasant. We strive to provide exceptional service and by the looks of your review we were able to accomplish that. Thank you for your feedback and we look forward to having you stay with us in the future. Marc Jacobs General Manager More 

Toronto,Ontario
Senior Reviewer
9 reviews 9 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 17, 2013 via mobile

We stayed on the forth floor . The room was relatively basic but nice. Went to take a bath and sat in the tub and noticed hairs by the tiles and what looked like dried blood on the tile. My flight was delayed and didn't feel like arguing about the cleaness. You can also hear the room next you having... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. Your feedback is valuable to the growth and change. I want to apologize for the cleanliness of your guest room as that is not the standard we set. Your review does not go unnoticed and your comments have been brought to the attention of our Exective Housekeeper so we can... More 

Nashville, Tennessee
Top Contributor
54 reviews 54 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 15, 2013

I loved this hotel! The front desk is very helpful and made sure that membership profile was up to date and asked if I needed any assistance with finding attractions during my stay. The hotel is very close to the freeway. It can be a little confusing getting into the hotel, but once you do it you will be fine.... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

I'm very pleased to hear that you enjoyed your stay with us and that the Sheraton brand is still your favorite. We strive to provide exceptional service and we have exceeded. Thank you for taking the time to review our property as your feedback is important to us. We look forward to serving you in the future. Marc Jacobs General... More 

Windsor, Canada
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 5, 2013

I should preface this review by stating that I really had no expectations of this hotel--we stayed there for my daughter's dance competition & I chose it because we had little in the way of options. was pleasantly surprised and very impressed! Free wifi! Free breakfast! Great pool (clean)! Comfortable beds! Quiet room! Free shuttle to & from the competition... More 

Was this review helpful? Yes 1
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time in sharing your thoughts about your recent stay at our property. I will let our team know that you enjoyed your time with us. I'm glad we were able to suprise you with our hospitality. We look forward to serving you on your next trip to Cleveland. More 

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