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Sheraton Cleveland Airport Hotel

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5300 Riverside Dr., Cleveland, OH 44135
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Sheraton Cleveland Airport Hotel
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Sheraton Cleveland Airport Hotel
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    382 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (53)
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    There are newer reviews for Sheraton Cleveland Airport Hotel
    See the most recent reviews
    King
    Level Contributor
    19 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    4 of 5 stars Reviewed June 27, 2015

    We only stayed here for one night after flying into Cleveland. Airport shuttle was good, and check-in was fine. I got a great price on hotwire so for around $75 I was pleased. The room was updated, the bed was very comfortable and the pool was perfect. This hotel really looked a lot like some of the Hampton Inn's I've... More 

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    Pleased to read that you enjoyed your time with us and would stay in the future. We are always striving to provide exceptional service and make our guests want to stay with us in the future. Hope to see you again with us in the future. Jeffrey Todia General Manager More 

    Cleveland, Ohio
    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed June 25, 2015 via mobile

    i liked the room, convience, parking ect., but the loud fan from the heating unit was irrating and the thermostat seemed not to work well. Finally shut it off in the middle of the night. Stayed last Xmas, before a very early flight. Going this July to stay, for another early flight. Not looking forward to the the loud air... More 

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    Thank you for taking the time to review our property. I apologize for the multiple trouble you've had when staying with us and the HVAC unit. We are in the process of trying to rectify this issue as you aren't the only guest who has mentioned this. Hopefully we will have this resolved for your stay in July. Please make... More 

    Verona, Kentucky
    Level Contributor
    78 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 32 helpful votes
    4 of 5 stars Reviewed June 25, 2015

    Listen. I'm picky about hotels and was hesitant to stay just because we had free points to use. My husband and I stayed for two nights while visiting the city and the room was just fine. A little small but everything was really clean and we felt completely safe and had no parking issues. Our toilet was extremely crooked but... More 

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    So glad to read that you enjoyed your time with us and kept an open mind when trying us out. Your feedback is very much appreciated and thank you for taking the time. Hope to have you stay with us again. Jeffrey Todia General Manager More 

    Indianapolis, Indiana
    Level Contributor
    261 reviews
    13 hotel reviews
    common_n_hotel_reviews_1bd8 49 helpful votes
    5 of 5 stars Reviewed June 22, 2015

    Seriously. Staying here before a flight is the smartest thing I, or you, could do. Save your loved ones the trouble of dropping you off - and come up to Cleveland early, catch a show, grab some dinner, see a sport, (I recommend concerts, really), and then actually hang out at the hotel. Loved the coffee bar area, the actual... More 

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    Your review is very much appreciated. I'm so glad to read that you enjoyed your time with us and would highly recommend our property. As you mentioned it's a great convenience when having an early morning flight and glad you enjoyed the amenities we have to offer. Look forward to having you stay with us in the future. Jeffrey Todia... More 

    santa barbara ca
    Level Contributor
    61 reviews
    35 hotel reviews
    common_n_hotel_reviews_1bd8 83 helpful votes
    2 of 5 stars Reviewed June 18, 2015

    The rooms are really sparse(?), I got upgraded for $30 extra to a supposed superior room (934). Nothing superior about this room at all.It is bigger than some rooms I have been in and it resembles one of those NYC hostels turned hotels in decor. It is very convenient if you have an early flight but the hotel offers nothing... More 

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    Thank you for taking the time provide us with your feedback from your recent stay. I want to apologize that you did not find our property to be to your liking and as you stated lackluster. We just completed a multi-million dollar room renovation in April so I'm surprised by your comments but everyone has their own opinion. Glad you... More 

    Raleigh, North Carolina
    Level Contributor
    17 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed June 15, 2015

    This is a great hotel if you're looking for a convenient location near the airport. The rooms seemed newly decorated and the bed was comfortable. Obviously, given the location, there's a bit of plane noise - but it was easily canceled out by the air conditioning unit fan (at least the fan is a steady noise). If you're looking for... More 

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    Thank you PurDuke9431 for taking the time to review our property from your recent week's stay. It's feedback such as yours that allows us to make the necessary changes and growth needed to provide exceptional service to our guests. I can assure you I will be passing along your feedback to our management staff so we can take a closer... More 

    Orlando, Florida
    Level Contributor
    11 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 19 helpful votes
    4 of 5 stars Reviewed June 11, 2015

    There is a very convenient shuttle that runs back and forth from the airport to the hotel. We checked in very quickly and went up to the room. The room and bathroom was very clean.The hotel is steps away from the airport. We walked over and took the train into Downtown Cleveland, very convenient, only $5 for a day pass.... More 

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    Thank you very much for taking the time to review our property from your recent stay. Feedback such as yours is ever so important. We are overjoyed to read that you enjoyed your time with us, found our location and amenities to suit your needs. I will definitely be passing along your comments to our team. Look forward to having... More 

    Massachusetts
    Level Contributor
    145 reviews
    24 hotel reviews
    common_n_hotel_reviews_1bd8 75 helpful votes
    4 of 5 stars Reviewed June 7, 2015

    I just completed a one night business tripI had at the CLE airport and stayed at the Sheraton Cleveland Airport Hotel. As mentioned in other TA reviews the outside of the hotel causes you to pause. However; once inside you say "oh wow - nice". The checkin process was seamless and the staff are very courteous. I arrived early, but... More 

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    Hello Pepppy, Thank you very much for taking the time to provide us with your feedback. I'm pleased to read that you enjoyed your time with us, found your guest room, location, amenities, staff, restaurant and bar all to suit your needs. I do apologize that you found your Sheraton Sweet Sleeper bed to be on the uncomfortable side. You... More 

    Chicago, Illinois
    Level Contributor
    4 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed June 3, 2015

    Enjoyed this hotel. View of the hotel from the outside is nothing to write home about. Inside nice. Room spacious. Bed comfy. Staff friendly. Got a great rate through Priceline. Wasn't able to go to the bar or eat at the restaurant. Nor did I visit the pool. In and out parking a little confusing for guest as I had... More 

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    Your feedback is very much appreciated. I'm pleased to read that you enjoyed your time with us and are now considering to stay more at Starwood properties. I do apologize for the confusion with parking and the wait on the airport shuttle. It is taking us a little longer due to Hopkins Airport is going through a complete outside remodel.... More 

    Jacksonville, Florida
    Level Contributor
    90 reviews
    80 hotel reviews
    common_n_hotel_reviews_1bd8 66 helpful votes
    5 of 5 stars Reviewed May 30, 2015

    Used Hotwire to book this room and was very pleased when this property came up. Room was super clean and comfortable. Overall property was nice and well maintained. Employees were helpful and professional. Shuttle service was excellent and it was nice being a 5 minute ride away.

    Was this review helpful? Yes
    GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

    Thank you JohnroFlorida for taking the time to provide this review. It's feedback such as yours that allows us to see what we are doing right and where we can improve. Based on your feedback we are doing things right. I'm so pleased to read that you enjoyed your time with us, found your guest room to be clean and... More 

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