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All 35 Cleveland hotels

Sheraton Cleveland Airport Hotel

3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135
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Ranked #18 of 35 Hotels in Cleveland
A recent review
4 of 5 stars reviewed 3 days ago
Im_with_Bobo Upstate, NY
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317 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Upstate, NY
Top Contributor
82 reviews 82 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Recently spent a couple nights at the Cleveland Sheraton at the Airport for a meeting/conference. Service was very good. Staff were very nice and helpful. All the staff. Maintenance staff in the elevator seemed genuinely concerned that our stay was a good one. Facilities are fine. No obvious problems. Bar was fine. Meeting rooms were fine. Nice coffee shop/store in... More

Was this review helpful? Yes 1
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is very much appreciated as it is a useful tool in the continued developement of our property and for our associates as customer service champions. I'm happy to read that you found our facility to be suitable for your needs and that our associates were accomdating and friendly. I'm hoping you will stay with us in the future... More

Kitchener, Canada
Top Contributor
104 reviews 104 reviews
49 hotel reviews
244 helpful votes 244 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent two nights at the Sheraton Cleveland Airport Hotel. My GPS let me down trying to find it at the airport, and the one-ways can be a little confusing. A very nice helpful staff once you are there. My only issue was with housekeeping.... still had not been by my room at 5:30 PM the next day... but was quickly... More

Was this review helpful? Yes 2
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I'm pleased to read that you enjoyed your time with us and found our location to be ideal for your needs. It can be a little tricky when using a GPS to locate our property because we share an address with the airport, but I'm glad once you... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Great experience, staff very professional/helpful (front desk, restaurant and room service) the hotel manager was very nice also. I was in town visiting family so hotel location was perfect ..right in the heart of the airport. I'll definitely be back. "Td Bell"

Was this review helpful? Yes 1
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

So pleased to read that you had an exceptional time with us and that our associates all across the board were helpful and friendly. Look forward to having you stay with us in the future. Marc Jacobs General Manager More

New York City, New York
Top Contributor
125 reviews 125 reviews
95 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I’m from New York City, where there is lots of traffic, roads are not marked well and getting lost comes with the territory. I felt right at home here trying to drive to the Cleveland Sheraton. I missed the exit, all the roads are one-way, usually the wrong way for me. Once you find it, then you have to find... More

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. I apologize for the frustration you had when trying to get to us via driving. I know it can be difficult, especially if you're not familiar with the area. Although you had an unpleasant trip getting to our property I'm please to read that once you arrived you enjoyed your... More

Fort Lauderdale, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was lucky enough to get the last room after a cancelled flight. The hotel was perfect in every way. Annie at the front desk was so kind to my plight. She offered me a bar appetizer because the club level lounge was doe for the night. She was right there to help me print a boarding pass when the... More

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for your review regarding your recent experience with our property. Our guests feedback is ever so important to the continuing development of our property and associates. We strive everyday to make each guest's experience with us exceptional and based on your positive review we succeeded in doing that. I'm glad our property and associates were able to turn... More

Honolulu
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Noisy beyond belief at night. Not due to airplanes as one might expect, rather due to doors slamming shut, toilets flushing and running, and people taking showers. You can hear it all. Also, the air conditioner/heater kicks on and off making all kinds of noise. I hardly got any sleep that night. The rooms are clean and nicely appointed, but... More

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is ever so important and I sincerely apologize for the unpleasant, noisy experience you had. I definately will look into the noise issues you mentioned to see where we can make some necessary changes to ensure this doesn't continue to happen in the future. I hope that you will give our property another chance in the future to... More

Chicago, Illinois
Top Contributor
56 reviews 56 reviews
21 hotel reviews
170 helpful votes 170 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Due to experience, my expectations for airport hotels are very low. This hotel breaks the mold. Clean rooms, comfortable beds, well lit and recently renovated lobby area--I will stay here again, especially when flying early in the morning. Shuttle ride to terminals takes less than 5 minutes.

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

So glad to read that we were able to change your opinion regarding airport property hotels. We strive to make our guests have an exceptional, comfortable stay and based on your review, we succeeded. Look forward to having you as a valued guest in the future. Marc Jacobs General Manager More

New York City, New York
Top Contributor
75 reviews 75 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We came to Cleveland during a road trip. We went to a baseball game, rock and roll hall of fame, and cedar point while we were there for only a few days. The Club floor was great to grab a water on the way out, or a snack at the end of the day. The hotel was clean and staff... More

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your reveiw. I'm pleased to read that you enjoyed your time with our property. It's feedback like yours that let's me know we are doing things right and will continue to make our guest's stay enjoyable and comfortable. Thank you again for your time and choosing to stay with us... More

Atlanta, Georgia
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Driving up to the hotel I was feeling very worried. It is right next to the airport and the parking lot takes some time to figure out. The outside of the hotel leaves much to be desired but one you walk in, that is all forgotten. The staff is very helpful and the rooms are very nice and clean. The... More

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for your feedback regarding your recent experience with our property. Feedback such as yours is ever so important to the development of our property and associates. I'm very pleased to read that you found our property, staff and amenities we had to offer to be to your satisfaction. You mentioned at first you were worried due to the... More

Wichita, Kansas
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a superb hotel that is literally located right at the airport. My room was very clean and the bed was very comfortable. The front desk staff was kind, efficient, and helpful. They had a very nice wine reception at low cost in the evening and free wifi and shuttle. Parking was only $5 or you could just take... More

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is very much appreciated. I'm so glad that you enjoyed your time with us and the amenities we have to offer. Feedback such as yours is ever so important to the continued developement of our property and associates. I will be sure to share your wonderful experience with our team. Hope to have you stay with us in... More

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Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
Number of rooms: 287
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton

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