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Sheraton Cleveland Airport Hotel

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5300 Riverside Dr., Cleveland, OH 44135
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Sheraton Cleveland Airport Hotel
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Sheraton Cleveland Airport Hotel
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380 Reviews from our TripAdvisor Community

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Traveler rating
    99
    163
    87
    22
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (380)
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    (89)
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California
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed yesterday NEW

We checked in late after other lodging didn't work out. Great room, very clean, comfortable and...quiet. No airport noise or traffic, despite being right on the airport. Parking was $13, reduced to $5 for guests. Quite reasonable, as was the room rate. Friendly staff, relaxing stay. I'd do it again.

Was this review helpful? Yes
Coahoma, Mississippi
Level Contributor
9 reviews
6 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

We recently stayed here during our road trip and found it very clean with friendly staff. Breakfast was not included in the price. It was a bit expensive for breakfast but the food and service were great. The parking for this hotel is not free and but you do have an alternate entrance into the hotel via the paid parking... More 

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to fill our this review from your recent stay with us. Your feedback is ever so important to the continued development of our property. Very glad to read that you enjoyed your time with us, staff was friendly and food was great. Hope to have you stay with us in the future. Jeffrey Todia... More 

Powell, Ohio
Level Contributor
152 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I'm not a big SPG fan, but needed a place at the airport for an early mornings ng flight since I don:y live in Cleveland. Can't get any closer. Shuttle every half hour. Big comfortable room, but decor could be updated. Lobby area is large and very nice. Bar, restaurant, Starbucks on-site. Indoor pool as well as business center and... More 

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. Although you are not an SPG fan, I'm pleased to read that you gave our property a chance and found our location and amenities to suit your needs. Glad you would recommend our property and hope that you will stay with us in the future should you have another early... More 

New York City, New York
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was a lovely hotel, albiet you have to pay for parking, and it's really within the airport so if you are traveling through, stay here. There is a large pool and spa, the rooms are well sized and comfortable. The pool was dark though, and with kids, it's a little weird as the pool area is not well lit.... More 

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your review is very much appreciated. I'm glad you enjoyed your time with us but I do want to apologize for the moldy food you found in our Starbucks café. That is not the standard in which we want or even allow our food to be so I definitely will look into this for future guests. Jeffrey Todia General Manager More 

Newcastle upon Tyne, United Kingdom
Level Contributor
77 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Parking is free on validation from the front desk. Room was large and clean and bed comfortable. Right on the airport complex but minimum noise from the aircraft once the air conditioning is turned on. Free wifi in room was great. Would stay again.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your review from your recent stay. I'm pleased to read that you enjoyed your time with us, and found our location and amenities to suit your needs. We look forward to having you stay with us again in the future. Jeffrey Todia General Manager More 

Waterloo, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel was modern and clean, staff friendly. Buffet breakfast was expensive considering the lack of variety. Nothing close by for food so always had to drive everywhere. Getting to and from hotel was a challenge at first since it's at the airport and you had to drive in circles to get to hotel, use the exit marked to the Orange... More 

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback from your recent experience. You mentioned the difficulty of locating the property from the airport, etc and I sincerely apologize. We are doing our best to try and get the proper signage in place especially with the Cleveland Hopkins Airport in renovation it makes it a little more... More 

Montreal, Canada
1 review
3 of 5 stars Reviewed 4 weeks ago

I have a mixed point of view on the rating of this Hotel. My first visit, i would have gave it 4 stars. Last visit I give it 3 Stars. Rooms that were assigned to me seemed totally different ( night and day). The restaurant morning services was slow. It made us nervious on getting on time to our business... More 

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your review. I apologize that you had mix feelings between your two stays with us. We want every guest to have an exceptional experience every time they stay with us so again I apologize. I am pleased that our front desk staff and manager were friendly and accommodating. I hope... More 

Chicago, Illinois
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've read a lot of the reviews here state the outside of the building looks unappealing. Either those reviews are old or they've done a major outdoor renovation. I mean, it's no 5 star resort, but it looks totally fine. Normal, if not above average looking hotel. But what makes this hotel great is the location and service. It's the... More 

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Super pleased to read that you enjoyed your time with us. I will definitely pass along your positive comments to all our departments. We strive to provide exceptional service to all our guests because that is what you deserve and based on your comments we achieved that. We pride ourselves on being a Starwood property and having the best location... More 

King
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We only stayed here for one night after flying into Cleveland. Airport shuttle was good, and check-in was fine. I got a great price on hotwire so for around $75 I was pleased. The room was updated, the bed was very comfortable and the pool was perfect. This hotel really looked a lot like some of the Hampton Inn's I've... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Pleased to read that you enjoyed your time with us and would stay in the future. We are always striving to provide exceptional service and make our guests want to stay with us in the future. Hope to see you again with us in the future. Jeffrey Todia General Manager More 

Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

i liked the room, convience, parking ect., but the loud fan from the heating unit was irrating and the thermostat seemed not to work well. Finally shut it off in the middle of the night. Stayed last Xmas, before a very early flight. Going this July to stay, for another early flight. Not looking forward to the the loud air... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. I apologize for the multiple trouble you've had when staying with us and the HVAC unit. We are in the process of trying to rectify this issue as you aren't the only guest who has mentioned this. Hopefully we will have this resolved for your stay in July. Please make... More 

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