Thank you for taking the time to provide us with your feedback. Our guests feedback is crucial to the progression of our property. I'm glad you found our location and service to be good. My apologies that you found the cleanliness of our property not up to par. I appreciate you bringing attention to this matter and we will be... More

Thank you for providing us with your feedbak from your recent stay with us. Our guests feedback is the best way for us to find out what our guests like and what we need to work on. You listed several positives and some negatives. I'm glad you found our location to be conveinent, our lobby/bar area nice, and some of... More

Thank you for taking the time and providing us with your feedback from your recent stay with us. It saddens me to read that you had an unpleasant stay with us. We strive to provide exceptional service to all of our guests and that clearly was not the case with you. I can assure you I will be directing your... More

Thank you for providing us with your feedback. I'm glad to hear that you enjoyed our property and the amneities we have to offer. It's fantastic to see that you have already re-booked our property in the future. The few items you did mention (cafe not having prices listed, coridal but not overly friendly desk agent) I will be sure... More

Thank you for your positive feedback from your recent stay with us. I'm glad to hear you found our restaurant Hemispheres to be good both in terms of food and service. We pride ourselves on creating positive experiences for our guests each and every day. Hope we can serve you in the future the next time you find yourself in... More

Fantastic to see that you enjoyed your time with us. Your feedback is important to us, as it's the most important tool and training method for us to know what our guests likes and dislikes, needs and wants are so we can create the best experience possible. Glad you enjoyed your Great Lakes selection, found our Sheraton Sweet Sleeper bed... More

Thank you for taking the time to provide us with your feedback from your recent stay with our property. Our guests feedback is crucial to making the necessary changes to better our property and the service we provide. I'm pleased to see that you enjoyed your time with us and found our property to be to your liking. You mentioned... More

Thank you for taking the time to provide us with your feedback from your recent stay at our property. Your feedback is appreciated and extremely valued. You mentioned the guest rooms are in need of renovation, and I wanted to let you know that we are currently in the process of getting that going. We just completed the lobby, restaurant,... More

I'm very pleased to see that you enjoyed your stay with our property. We appreciate you taking the time to provide us with your feedback as it is the best tool to better serve our guests. Based on your comments you truly enjoyed your time with us and that is fantastic. We pride ourselves on providing exceptional service with all... More