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All 33 Cleveland hotels

Sheraton Cleveland Airport Hotel

3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135
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Ranked #19 of 33 hotels in Cleveland
A recent review
3 of 5 stars reviewed 2 days ago
Matthew H Fort Dodge, Iowa, United States
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300 people have reviewed this hotel

Traveler rating
    76
    123
    72
    19
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Fort Dodge, Iowa, United States
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is nice enough but the lighting level in the rooms is non-existent. I had to engage the keyboard lighting on my laptop in order to see the keys. This stay was a result of the schmucks in Detroit that sabotaged the flood pumps so the airport was nearly shut down. Those of you traveling that day (Tuesday, 8/12/14)... More

Was this review helpful? Yes
Dunlap, Tennessee
Top Contributor
59 reviews 59 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Great job by the John Marshall Reunion Committee as well as the entire staff of the Sheraton. Check in was smooth and our room was clean, fresh smelling , well appointed with super comfortable bedding and pillows. Wonderful exercise room adjoins the indoor pool and hit tub, with plentiful towels provided The banquet facility and meal for the event was... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. I'm very pleased to read that you enjoyed your time with us, your guest room and banquet service as well as your time for your class reunion. Our goal is to provide exceptional service to each and every guest and based on your review we accomplished that. Hope to serve... More

Sherman Oaks, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent a night at the Sheraton Hotel at Cleveland's Hopkins Airport ahead of an early morning flight. We were pleasantly surprised by both the great service and as well as the exceptional quiet. The hotel is, literally, on the "ground" of the airport, which makes it extremely convenient for in-and-out travelers and those who have early... More

Was this review helpful? Yes 1
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you very much for taking the time to review our property from your recent stay with us. So pleased to read that you enjoyed your time with us and that our associates were friendly, accomdating and would recommend us. Marc Jacobs General Manager More

Maryland Heights, Missouri
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is a really nice hotel. Very updated and chic. The staff is attentive and helpful, although the girl working in the club lounge was a bit too friendly and quite the oversharer. The room service food was delicious. The pool and workout rooms were also superior. The one issue is that the hotel is hard to find and get... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property, it is very much appreciated. I'm pleased to read that you enjoyed your time with us, the amenities we have to offer and especially our staff being accomodating and friendly. Marc Jacobs General Manager More

Bowie, MD
Top Contributor
319 reviews 319 reviews
43 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff are wonderful. Restaurant had great food with reasonably priced choices. My favorite was their meat loaf sandwich with fries, chips or fruit, $12. Several groups were there that week. Right next to airport with continuous shuttle. Only complaint was that housekeeping did not restock everything and did not remove everything they should have. They give you option of... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is very much appreciated and I thank you for taking the time to provide this review. I'm so pleased to read that our associates were accomodating and friendly as well as you enjoyed Hemispheres and the other services we have to offer. I do apologize for the issues with the re-stocking of items in your guestroom though and... More

West Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I wasn't in town to use the airport but the room was a bargain and I couldn't pass it up. The rooms are spacious, clean and everything you'd expect for a hotel in this category. There were two bottled waters in the room and the first one was free, which was nice. They have a great pool and hot tub... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your feedback from your recent experience with our property. I'm very pleased to read that you enjoyed your time with us and all the amenities we have to offer. Hope to have you stay with us again. Marc Jacobs General Manager More

Lille, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great staff, great rooms, and an all round great experience. Staff very conscious of our needs and nothing was a problem for them. Shuttle drivers all excellent too. Very good choice for touring bands needing a hotel close to the airport.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your review. I'm super pleased to read that you enjoyed every aspect of your stay from the shuttles drivers, your guest room, and the entire staff. Look forward to having you stay with us in the future Marc Jacobs General Manager More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel last weekend with my daughter's soccer team. The staff was very helpful and accommodating. I was very impressed with them. The rooms were nice and the bed was very comfortable and I just loved the pillows. The hotel had a lot of nice common areas for our group to hang out. The hallway carpets seemed... More

Was this review helpful? Yes 3
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for reveiwing our property from your recent experience with us. I'm so pleased to read that our staff was friendly and accomodating for you during your stay. We strive to provide great service to all of our guests and I'm so glad that service occurred with you. I do want to apolgoize for the unpleasant experience you encountered... More

Brooklyn, New York
Top Contributor
80 reviews 80 reviews
75 hotel reviews
725 helpful votes 725 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our flight was canceled (thank you United!) and we had to spend the night in Cleveland. The Sheraton is right at the airport, the only airport that can claim that. The Marriott, Hilton, et al, are all 10-15 minutes away. The Sheraton offers a shuttle from baggage claim and we were, door to door, at the Sheraton in less than... More

Was this review helpful? Yes 3
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your reveiw. Your feedback is very much appreciated. Although your visit to us was not planned, I'm please to read that you enjoyed your time with us and our staff was accomodating and friendly. You did mention a couple of items with your guest room (closet doors, dirty carpet, etc).... More

Madison, Wisconsin, Usa
Top Contributor
108 reviews 108 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I have stayed at this hotel three times in the last six months on business and on each and every time it has been a major disappointment. Checking in as a platinum I requested a suite upgrade if one was available, the desk clerk was a trainee and was excited to give me a different room. When I got to... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I'm truly sorry that your stay was filled with disappointment and not exceptional as you so deserve. I can assure you that we are taking several steps to ensure that our associates are fully trained in all aspects of there jobs so that exceptional service can be provided.... More

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Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton

26 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#14 Business Hotel in Cleveland
Hotel Class
Number of rooms
287

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  • At what time does the pool open each day?

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