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All 33 Cleveland hotels

Sheraton Cleveland Airport Hotel

3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135
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70%
Ranked #20 of 33 hotels in Cleveland
A recent review
3 of 5 stars reviewed yesterday
Kelly D
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  • Reviews (294)
  • Photos (26)
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294 people have reviewed this hotel

Traveler rating
    73
    120
    71
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
1 review
3 of 5 stars Reviewed yesterday NEW

I stayed at this hotel last weekend with my daughter's soccer team. The staff was very helpful and accommodating. I was very impressed with them. The rooms were nice and the bed was very comfortable and I just loved the pillows. The hotel had a lot of nice common areas for our group to hang out. The hallway carpets seemed... More

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Brooklyn, New York
Top Contributor
78 reviews 78 reviews
73 hotel reviews
719 helpful votes 719 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our flight was canceled (thank you United!) and we had to spend the night in Cleveland. The Sheraton is right at the airport, the only airport that can claim that. The Marriott, Hilton, et al, are all 10-15 minutes away. The Sheraton offers a shuttle from baggage claim and we were, door to door, at the Sheraton in less than... More

Was this review helpful? Yes 2
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your reveiw. Your feedback is very much appreciated. Although your visit to us was not planned, I'm please to read that you enjoyed your time with us and our staff was accomodating and friendly. You did mention a couple of items with your guest room (closet doors, dirty carpet, etc).... More

Madison, Wisconsin, Usa
Top Contributor
107 reviews 107 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel three times in the last six months on business and on each and every time it has been a major disappointment. Checking in as a platinum I requested a suite upgrade if one was available, the desk clerk was a trainee and was excited to give me a different room. When I got to... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I'm truly sorry that your stay was filled with disappointment and not exceptional as you so deserve. I can assure you that we are taking several steps to ensure that our associates are fully trained in all aspects of there jobs so that exceptional service can be provided.... More

Finger Lakes Wine Country, New York
Top Contributor
74 reviews 74 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A quick visit to this hotel proved comfortable and fun. Nice pool, great room service. Everyone who worked at the hotel smiled and asked us if we were enjoying ourselves. It's nice to find people in the hospitality business who are actually hospitable. The only drawback was the room temperature. Too warm for my tastes. We'd definitely stay again.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your great review. I'm very pleased that you enjoyed your time with us and found our property and associates to be accomodating and friendly. Hope to have you stay with us again in the future. Marc Jacobs General Manager More

Ontario, Canada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights with family. This hotel room was so dirty, it was not cleaned properly, asked for sheets to be changed because of the stains of I don't know what it was from. Not enough cups provided for the room, complimentary water had a half used bottle on the table with the tag "THIRSTY" still around the... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

I want to thank you for taking the time to reveiw our property. Our guest's feedback is crucial to the development of our property. With that being said I sincerely apologize for your very unpleasant experience with us. I can assure you this is not standard for our property and have brought every single piece of feedback to the managers... More

Baltimore
Top Contributor
56 reviews 56 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited during the holiday weekend and the hotel was sold out. Overall, it is a very clean and comfortable hotel with some great views of the airport. While the room was recently remodeled, it seemed like there was furniture missing from our room. There was an entire empty side of the room. It was really weird. While the bathroom was... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is very much appreciated, so I thank you for taking the time to complete this review. You mentioned that your room although upgraded seem to be missing items. We did just complete a full guest room renovation which is 98% complete, we are just waiting on a few last minute touches. I'm glad you found our location to... More

Huntsville, Alabama
Top Contributor
128 reviews 128 reviews
46 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decent stay here. Hotel is sold out for July 4th of July weekend. Check in was easy and fast. Rooms need updating. No safes in room - so hang on to your valuables. Breakfast was regular with good service. Hot breakfast Very close to airport and interstate.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. Feedback like yours is very much appreciated as it allows us to know where we need to make improvements and where we are getting this right. I'm glad to read that your check in experience went smoothly especially during a busy holiday weekend. Hope to serve you in... More

cleveland
2 reviews
4 of 5 stars Reviewed 3 weeks ago

What a great stay. Hotel is update, staff is fantastic. The check in last night went smooth and the clerk was just great. I am sorry I missed her name. Room very clean and beds comfy. Again the staff thru out the hotel are very nice.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I'm so glad that you found our property to be to your liking and our staff to be so accomodating and friendly. Hope to serve you in the future. Marc Jacobs General Manager More

Seattle, Washington
Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: Rooms are clearly remodeled. On the small side, but very stylish. Bed was comfortable with a good selection of pillows. Ample outlets at bedside and on the desk for charging devices. Standard Sheraton amenities, a cut above others. Bathroom was clean with enough counter space to spread out. Service was very friendly and accommodating throughout the property, front desk,... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to reveiw our property from your recent stay. Feedback from our guests is ever so important to us. I'm pleased to read that you found so many pros with our property and the amneities we have to offer, especially that our service throughout the hotel was friendly and accomodating. As for the cons you... More

Bedford, Virginia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was CLEAN, staff was exceptionally helpful and friendly. Bed was VERY comfy! Thanks for the Home away from Home! Food was FRESH and delightful! Each and every member of the Staff including the Hotel manager was delightfully welcoming!

Was this review helpful? Yes 1
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

I'm so very pleased to read that you found our property and staff to be so friendly and accomodating. Your feedback is very much appreciated and I will be sure to share with all of our staff. Look forward to having you stay with us in the future if you find yourself traveling to Cleveland. Marc Jacobs General Manager More

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Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#14 Business Hotel in Cleveland
Hotel Class
Number of rooms
287

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