We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 35 Cleveland hotels

Sheraton Cleveland Airport Hotel

3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135
Hotel website
Hotel deals
Hotel amenities
Special Offer
Breakfast for 2 Included
Sheraton Cleveland Airport Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sheraton Cleveland Airport Hotel to your Saves list
Ranked #20 of 35 Hotels in Cleveland
A recent review
4 of 5 stars reviewed 2 weeks ago
GWM160 Boston, Massachusetts
Write a Review

336 reviews from our community

Traveler rating
    87
    142
    78
    20
    9
See reviews for
60
63
41
139
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (336)
  • Mar-May only
    (68)
  • Jun-Aug only
    (117)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (71)
All months
Boston, Massachusetts
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a solid hotel. Great shuttle service. Parking a car is tough as the hotel allows long-term parking and shuttle service to the airport. Very nice staff. Front desk staff could not have been nicer. I ate at the bar and Deb the bartender was a delight. She goes out of her way to make you happy and satisfied.... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for revieiwng our property regarding your recent experience with us. I'm pleased to read that our staff were friendly and accomodating throughout. I will be sure to pass along your positive feedback all across the board and hope that we can serve you in the future. Marc Jacobs General Manager More 

South Orange, New Jersey
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is really beautiful. The recent renovations in dark colors are so relaxing and warm. I would have given it 4 stars if it wasn't for a few important details. The carpet in my room was not tacked to the floor at the seams and at the walls making it look sloppy. The black out curtains served absolutely no... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for your recent review from your stay with us. I want to apologize for the condition in which your guest room was in and especially for the disturbance of our associate in the hallway. It is never our intention to disturb our guests in any way. I can assure you I will be speaking with the Housekeeping manager... More 

Houston, Texas
Top Contributor
64 reviews 64 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Got stuck at Cleveland airport due to a cancelled flight and they had a room. i called from the airport and the front desk clerk was very friendly and informative. Took the shuttle over - the driver was also friendly and courteous. Check in was quick and easy. I didn't have my Starwoods rewards card with me and the front... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property from your recent experience. I'm glad we were able to meet your expectations during your unexpected visit. Hope to have you stay with us in the future as a planned trip. Marc Jacobs General Manager More 

Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have not had the opportunity to stay as I am a native here but I have had to had to park here many times to get to the airport. Every time, I have been treated with courtesy and respect by the airport drivers much more than the airlines-). If you are like many airport travelers who also stay in... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for your wonderful review and kind words regarding our drivers. I will be sure to pass your compliments along and I'm so happy we are always professional and kind when assisting you and any guest. Marc Jacobs General Manager More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I just left this hotel this am a day early. We were staying while visiting family in Cleveland from 12/28-1/3. We were traveling with our 3 year old and 2 month old. The hotel is physically quite nice, however we had a few issues with management, which lead to our decision to cut our stay short by... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

I want to thank you for taking the time to provide us with your review from your recent experience with our property. I want to sincerly apologize for the unpleasant experience you and your family encountered with us. I wanted to let you know that our Operations Manager, Annie Martin will be contacting you shortly to discuss your experience and... More 

Greensboro, North Carolina
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 23, 2014

I stayed during a business trip at this hotel, the only one near the airport. It is drab on the outside, and there are plusses and minuses on the inside. The front desk check-in staff didn't know about partner benefits with Delta and SPG, but were willing to keep me at the desk while they did a web search to... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide this review of your recent stay with us. I want to first apologize for the lack of knowledge our front office staff had during your check-in process. It was not our intention to make you have to wait longer than necessary but I'm glad we were able to figure out the rewards... More 

Victor, New York
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 11, 2014 via mobile

This was our first experience taking our dog to a Pet Friendly hotel, and was our best experience. The staff welcomed us, and made our dog feel like a rock star! Thomas helped us check in, and Kerala and everyone at Reception were great! Our room was lovely, and the bed divine! Breakfast was delicious, and the servers became our... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing this wonderful review from your recent stay with us. I'm very pleased to read that we exceeded your expectations on every level. I will be sure to pass along your comments to my staff and we definately hope to serve you and your four legged family member in the future. Marc Jaocbs General Manager More 

Uniontown, OH
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014

Had a very early flight to Mexico and stayed at the Cleveland Airport Sheraton the night before. Eliminated any problems with traffic and getting up "really" early. Check in was fast, the room was very nice. Bonus was the discounted parking ($5 per day) versus the normal rate of $12 per day. Dinner was nice and not too expensive for... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. Your feedback is very much appreciated and will be shared with our staff. Very pleased to read you enjoyed your accomodations and that our staff was friendly and helpful. Hope you had a great time in Mexico as well. Look forward to having you stay with us in... More 

Raleigh, North Carolina
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 30, 2014

This is my second time staying at this Sheraton. The main thing I like is the proximity to the airport. I find the rooms neat and modern - a fair value for the money. The front desk staff is helpful. They truly understand that their job is to make the guest happy. Some of the staff realize this as well... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is very much appreciated and I thank you for taking the time to provide us with your review. I'm overjoyed to read all your positive comments especially regarding how helpful and friendly our staff was. We strive to provide exceptional service to every guest and your review proves we are succeeding. Glad to have you as a valued... More 

New York City, New York
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 13, 2014

This is a standard Sheraton hotel - comfortable rooms, friendly service. The big thing about this hotel is that it is right inside the airport. So staying here for an overnight is perfect. We stayed two days for a business trip to Cleveland and it worked out very well. The downside is that if you want to do anything it... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your review. I'm glad you found our location to be so perfect for your traveling needs as well as our friendly staff and accomodations. Hope to serve you in the future. Marc Jacobs General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Cleveland Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Starwood, Orbitz, Despegar.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Sheraton Cleveland Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton
Hotel Style:
#14 Romantic Hotel in Cleveland
#15 Business Hotel in Cleveland

41 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (26)
Viewed
View from room (3)
Viewed
Room/suite (8)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (1)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Business center/function rooms (4)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay