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Sheraton Cleveland Airport Hotel

3.5 of 5 5300 Riverside Dr., Cleveland, OH 44135
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Sheraton Cleveland Airport Hotel
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Sheraton Cleveland Airport Hotel
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343 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Myrtle Beach, South Carolina
Top Contributor
72 reviews 72 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Attending the Cleveland Golf Show and stayed here at the Sheraton Airport. Very convenient to the IX Center and the Airport for Arrival/departure. Hotel is well appointed, with comfortable beds, good business space in rooms. Breakfast Buffet is alittle pricey, but you can get eggs cooked to order from kitchen. Service was wonderful. Fitiness Center is very adequate and has... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I'm overjoyed to read that you enjoyed your time with us and found our amenities, location, staff to meet your expectation. We look forward to having you stay with us in the future. Marc Jacobs General Manager More 

Philadelphia, Pennsylvania
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The pros: hotel is very close to the airport; room service was friendly; Starbucks latte Cons: - Hotel is overall dated- furnishings etc.- and expensive for what you get! - Blueberry pancakes for breakfast were lackluster and served without butter - Heating system was loud and on all night - Most importantly, guest services knocked on my door at noon... More 

Was this review helpful? Yes 1
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you taking the time to provide us with your feedback. I want to apologize for th unpleasant experience you had with our property. I can assure you that we strive to provide exceptional service to each and every guest so to read that we did not succeed with making that happen for you is very disappointing. I hope that... More 

New York City, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stopped of in Cleveland to wait out a snow storm in early January. We had a great experience: friendly staff, clean rooms, modern furnishings and decor. We would happily recommend the Sheraton if you're in the Cleveland area. Only regret was that we didn't have swim clothes - their pool was beautiful!

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your review. I'm very glad that you enjoyed your time with us and found our property and amenities to suit your needs. We strive to provide exceptional service to each and every guest and based on your review, we succeeded. Hope to have you stay with us in the future and bring your swim... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I had a red eye flight so I booked this hotel mainly because location as is next to the airport, glad I did it, not only great location at a really good rate ($89 plus tax). Quick check-in, got complimentary parking, as there is a fee. The bar and restaurant were packed, but service was pretty good. Open business area... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your review. It is very much appreciated and I will be sure pass along your feedback to the departments and associates. I'm ever so please to read that you would stay with us in the future and found our property and amenities to suit your needs. Marc Jacobs General Manager More 

Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the 2nd year that I attended a weekend retreat for scrapbooking. The staff was great and was there Friday to Sunday. Rooms were clean and bed so comfy. The restaurant and bar were amazing. The pool and hot tub were my favorite thing to do before going to bed.

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your review. I'm so glad to read that you enjoyed your weekend with us. We strive to provide exceptional service to each and every guest and based on your review, we succeeded. Look forward to having you next year for your Scrapbooking event! Marc Jacobs General Manager More 

Kitchener, Canada
Top Contributor
74 reviews 74 reviews
11 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked in here, last minute, on a snowy night after my connecting flight was canceled. We paid $248.49 incl taxes for a club class room on the ninth floor, breakfast included. The shuttle pick up from the airport was efficient and relatively easy to find, it's the only orange minibus around and took just about 5 minutes airport to hotel.... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for reviewing our property from your recent stay with us. I'm pleased to read that you found our property to be to your liking. I'm sorry that you had to deal with some issues during your time with us, regarding your room serivce, bathroom and HVAC unit. I'm glad that we were able to correct these in a... More 

Rio de Janeiro, RJ
Top Contributor
82 reviews 82 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Same as good Sheraton around US. Shuttle from and to airport available and you don't need to wait so long. The hotel is pretty close to Cleveland Intl. Airport. Complimentary Wifi is really fast, above my expectations. Staff friendly. At restaurant, try to think as slow food (I wait more than it supposed to be). Good local drafts on tap.

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property from your recent experience. I'm pleased to read that you enjoyed your time with us and found our location, staff and shuttle service to be to your liking. Hope to have you stay with us in the future. Marc Jacobs General Manager More 

Boston, Massachusetts
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 15, 2015

This is a solid hotel. Great shuttle service. Parking a car is tough as the hotel allows long-term parking and shuttle service to the airport. Very nice staff. Front desk staff could not have been nicer. I ate at the bar and Deb the bartender was a delight. She goes out of her way to make you happy and satisfied.... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for revieiwng our property regarding your recent experience with us. I'm pleased to read that our staff were friendly and accomodating throughout. I will be sure to pass along your positive feedback all across the board and hope that we can serve you in the future. Marc Jacobs General Manager More 

South Orange, New Jersey
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 13, 2015

This hotel is really beautiful. The recent renovations in dark colors are so relaxing and warm. I would have given it 4 stars if it wasn't for a few important details. The carpet in my room was not tacked to the floor at the seams and at the walls making it look sloppy. The black out curtains served absolutely no... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for your recent review from your stay with us. I want to apologize for the condition in which your guest room was in and especially for the disturbance of our associate in the hallway. It is never our intention to disturb our guests in any way. I can assure you I will be speaking with the Housekeeping manager... More 

Houston, Texas
Top Contributor
72 reviews 72 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 12, 2015

Got stuck at Cleveland airport due to a cancelled flight and they had a room. i called from the airport and the front desk clerk was very friendly and informative. Took the shuttle over - the driver was also friendly and courteous. Check in was quick and easy. I didn't have my Starwoods rewards card with me and the front... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property from your recent experience. I'm glad we were able to meet your expectations during your unexpected visit. Hope to have you stay with us in the future as a planned trip. Marc Jacobs General Manager More 

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Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton
Hotel Style:
#12 Romantic Hotel in Cleveland
#15 Business Hotel in Cleveland

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