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All 34 Cleveland hotels

Sheraton Cleveland Airport Hotel

3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135
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Ranked #21 of 34 Hotels in Cleveland
A recent review
4 of 5 stars reviewed 5 days ago
grannystravels Massillon
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305 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Massillon
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our AAA travel agent arranged the stay at this hotel for us. We were departing early on a Friday and we live about an hour away from Cleveland. We did not want to be worried about getting to the airport so we stayed the night before our flight. We parked our car in their parking lot and it stayed there... More

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for your time and feedback from your recent experience with our property. I'm pleased to read that you found our location, property and accomodations to be so conveinent for your traveling needs. Glad to read as well that you would recommend our property and I hope we have a chance to serve you in the future when flying... More

Mechanicsville
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was nice and we were awarded 1000 points for going green and not requiring maid service during our three night stay. The indoor pool was heated and nice temperature as well as the whirlpool. The issue I had was the lack of security. The back door had the key slot taped so that a key could not be... More

Was this review helpful? Yes 1
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. Our guest's feedback is ever so important to the constant developement of our property and team. I'm pleased to read that you enjoyed your guest room accomodations and the location of our property. You did mention a few concerns in your reveiw that I want to address and let you... More

Canton, GA
Contributor
20 reviews 20 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We flew into Cleveland for the weekend to visit the Rock & Roll Hall of Fame and, because our plane was getting in late, decided to stay at the airport hotel. It was very convenient and easy to access from the airport, either by shuttle or by walking. Our room was nice, as was the café downstairs for a quick... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your feedback. I'm pleased to read that you enjoyed your time with us and found our amenities and location to be conveinent and to your liking. We strive to make our guests stay exceptional and based on your review, we accomplished that. Hope you enjoyed your time in Cleveland and hope to see you... More

Woodbridge, Virginia
Top Contributor
78 reviews 78 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Can't be more than a hundred yards from departures... Extra sleep! :) Very nice rooms with all sorts of charging ports. And no problem with desk light for me. Good free Wifi. Executive floor has a decent breakfast and evening "manager's reception"... But don't miss at least one drink in the bar! There is a 24/7 shuttle which runs continuously.... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. I'm very pleased to recieve your positive feedback and read that you enjoyed every aspect of your stay with us. Hope to have a chance to serve you in the future. Marc Jacobs General Manager More

Fort Dodge, Iowa, United States
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is nice enough but the lighting level in the rooms is non-existent. I had to engage the keyboard lighting on my laptop in order to see the keys. This stay was a result of the schmucks in Detroit that sabotaged the flood pumps so the airport was nearly shut down. Those of you traveling that day (Tuesday, 8/12/14)... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback from your recent stay. Feedback such as yours is crucial to the development of our property. I apologize the lighting in your guest room was inefficient and I will be sure to take a look at this with my Chief Engineer to see what if any changes we... More

Dunlap, Tennessee
Top Contributor
64 reviews 64 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 11, 2014

Great job by the John Marshall Reunion Committee as well as the entire staff of the Sheraton. Check in was smooth and our room was clean, fresh smelling , well appointed with super comfortable bedding and pillows. Wonderful exercise room adjoins the indoor pool and hit tub, with plentiful towels provided The banquet facility and meal for the event was... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. I'm very pleased to read that you enjoyed your time with us, your guest room and banquet service as well as your time for your class reunion. Our goal is to provide exceptional service to each and every guest and based on your review we accomplished that. Hope to serve... More

Sherman Oaks, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 10, 2014

My wife and I spent a night at the Sheraton Hotel at Cleveland's Hopkins Airport ahead of an early morning flight. We were pleasantly surprised by both the great service and as well as the exceptional quiet. The hotel is, literally, on the "ground" of the airport, which makes it extremely convenient for in-and-out travelers and those who have early... More

Was this review helpful? Yes 4
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you very much for taking the time to review our property from your recent stay with us. So pleased to read that you enjoyed your time with us and that our associates were friendly, accomdating and would recommend us. Marc Jacobs General Manager More

Maryland Heights, Missouri
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2014

This is a really nice hotel. Very updated and chic. The staff is attentive and helpful, although the girl working in the club lounge was a bit too friendly and quite the oversharer. The room service food was delicious. The pool and workout rooms were also superior. The one issue is that the hotel is hard to find and get... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property, it is very much appreciated. I'm pleased to read that you enjoyed your time with us, the amenities we have to offer and especially our staff being accomodating and friendly. Marc Jacobs General Manager More

Bowie, MD
Top Contributor
322 reviews 322 reviews
43 hotel reviews
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed July 28, 2014

The staff are wonderful. Restaurant had great food with reasonably priced choices. My favorite was their meat loaf sandwich with fries, chips or fruit, $12. Several groups were there that week. Right next to airport with continuous shuttle. Only complaint was that housekeeping did not restock everything and did not remove everything they should have. They give you option of... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is very much appreciated and I thank you for taking the time to provide this review. I'm so pleased to read that our associates were accomodating and friendly as well as you enjoyed Hemispheres and the other services we have to offer. I do apologize for the issues with the re-stocking of items in your guestroom though and... More

West Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 27, 2014

I wasn't in town to use the airport but the room was a bargain and I couldn't pass it up. The rooms are spacious, clean and everything you'd expect for a hotel in this category. There were two bottled waters in the room and the first one was free, which was nice. They have a great pool and hot tub... More

Was this review helpful? Yes 1
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your feedback from your recent experience with our property. I'm very pleased to read that you enjoyed your time with us and all the amenities we have to offer. Hope to have you stay with us again. Marc Jacobs General Manager More

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Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton

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