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All 32 Cleveland hotels

Sheraton Cleveland Airport Hotel

3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135
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70%
Ranked #18 of 32 hotels in Cleveland
Certificate of Excellence 2013
A recent review
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273 people have reviewed this hotel

Traveler rating
    70
    111
    67
    19
    6
See reviews for
49
50
37
112
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
eastchester
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay here when traveling to cleveland because of its easy access to Hopkins airport. Hotel is typical Airport sheraton... a little dated, but they have recently remodeled the lobby and it is clean and bright. Rooms are being updated. On the SPG 9th Floor, almost all of the rooms have been renovated. Last stay, I was not on the... More

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Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Decided to drive to Cleveland and stay at the airport the night before my flight. It was very easy to find with an ipad navigation system and in the dark. Nice lobby and interior and seemed well maintained and clean. Checking in was easy enough. Stopped for a late night snack at the bar. The bartender was engaging and friendly.... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

First I would like to thank you for taking the time to provide this review from your recent experience with our property. I'm very pleased to read that you enjoyed your quick stay with us and found our associates and amenities to meet your needs. We strive to provide exceptional service to each guest and based on your review we... More

Columbus, Ohio
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

This was our first time staying at this property. I was concerned about noise since it's right next to a busy airport, but we couldn't hear any outside noise anywhere in the building. The pool area was great - water was warm and hot tub was very relaxing. Our only minor complaint would be the temperature controls for the room.... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. Your feedback is important to the continued development of our property. I'm very glad to read that you enjoyed your experience with us and that you found our amenities and associates to be helpful and accommodating. We look forward to having you stay with us in the future. Marc Jacobs... More

Washington DC, District of Columbia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My biggest complaint is the noise volume of the heater fan! Made it quite difficult to sleep. Stayed in renovated room two nights, which was still under construction (no art on walls). Handle fell off the sink faucet on first use. Another complaint would be that, even though it was renovated, the room had few electrical outlets to charge electronic... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

First I would like to thank you for taking the time to provide this review from your recent experience with our property. With that said, I apologize that your newly renovated room was not completed and didn't meet your expectations. Although the rooms are not 100% complete with décor we are striving to have every room 100% complete very soon.... More

Hamden, Connecticut
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2014

I have stayed here several times and yes it is under renovation, but the lobby, bar and restaurant are beautiful and the rooms are progressing. As others have stated, it is a great place to stay if you want to be near the airport. Long story short, Alex at the front desk went way above necessary to help my boss... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time provide this review from your recent experience with our property. I'm pleased to read that our associate went above and beyond to assist your boss with his lost item. We strive to provide our guests with exceptional service and based on your review we succeeded. Look forward to serving you in the future. Marc... More

Bainbridge Island, Washington
Top Contributor
221 reviews 221 reviews
27 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed March 2, 2014 via mobile

Yes it is just a few hundred yards from the airport but located so that you cannot safely walk back and forth, but they have 24 hour free shuttle service. This is a functional cookie cutter Sheraton as seen at dozens of airports. Once inside it is impossible yo know where in the world you are, they are all the... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing this review from your recent experience with our property. I'm glad that our associates were friendly and accommodating. We strive to provide exceptional service to each and every guest. You mentioned that our rooms were comfort budget motel and had small bathrooms. I would like to mention that we are in the process of doing a... More

New York City
Top Contributor
85 reviews 85 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 27, 2014

This is a great stay if you need to be at the Cleveland Airport. They have a very reliable shuttle and drivers are great! I found the staff to be excellent. The hotel is being renovated and all for the better! The hotel restaurant is excellent! There is also a nice bar menu if the restaurant is a pricey for... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for your review. I'm pleased to read that you enjoyed your time with our property and found our associates and amenities to be to your liking. We strive to provide exceptional service to all of our guests and based on your review we did just that. I'm glad to see you would recommend us to your friends. We... More

Union City, New Jersey, United States
Top Contributor
342 reviews 342 reviews
25 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed February 22, 2014

A decent hotel when you need to stay very close to the airport. The shuttle from the airport is free and only takes a couple of minutes. The staff is super friendly from the drivers to the concierge to the bartender. Breakfast is not included and is fairly steep for the buffet. The rooms are adequate and the beds huge,... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing this review from you recent stay with our property. I'm happy to read that you found our location convenient and are associates to be friendly. We strive to make our guests experience nothing but exceptional. You mentioned that our property is in need of some updating and I wanted to let you know that we are... More

Houston, Texas
Top Contributor
84 reviews 84 reviews
35 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 20, 2014

Chose this hotel to be close to the airport for an early morning flight and to save time by being able to walk to the terminal instead of having to take a shuttle bus (and its scheduled departure times). However, the walk does entail a short section in the elements and a rather circuitous route, so not quite what I... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for submitting a review regarding your experience with our property. I'm pleased that you enjoyed your time with only a few minor issues (slight noise). You are correct that we are currently updating our guest rooms and hope that you will stay with us in the future so you can enjoy the complete transformation for yourself. Marc Jacobs... More

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 20, 2014

Good hotel, great location for travelling in and out of the airport. Restuarant was very good, bar staff very friendly and accomodating. Rooms were decent. Hotel is under construction however, and is a bit noisy and dirty at times due to this.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing this review regarding your experience at our property. I'm pleased to read that you found our location to fit your needs, our Hemispheres staff was accommodating and friendly. We look forward to serving you in the future and hope you will enjoy our transformation that is happening, Marc Jacobs General Manager More

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Additional Information about Sheraton Cleveland Airport Hotel

Also Known As:
Sheraton Cleveland
Cleveland Sheraton
Sheraton Cleveland Airport Hotel Ohio
Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cleveland
#17 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
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