We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Cleveland Airport Hotel

Hotel website
Hotel deals
5300 Riverside Dr., Cleveland, OH 44135
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Sheraton Cleveland Airport Hotel
Professional photos View all
Browse nearby
Sheraton Cleveland Airport Hotel
Write a Review

362 reviews from our community

Traveler rating
    96
    152
    84
    21
    9
See reviews for
62
70
41
150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (362)
  • Mar-May only
    (87)
  • Jun-Aug only
    (117)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (78)
All months
New York City, New York
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The beds are comfortable and rooms reasonably quiet considering its location. The bathroom was very generic and not updated. Towels were so old that the ends were frayed from end to end. Not a bad hotel, especially because the staff was nice, but it was not a great value.

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your review. I would like to apologize for the condition in which you found your bathroom amenities, especially the linens. I will definatley bring this to the attention of our Executive Housekeeper so we can ensure this doesn't happen in the future. Hope to have the pleasure of serving you... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Wow ... I know I stayed at an airport hotel due to a last minute schedule change but ... Wow. This hotel is clearly very old - and attached to a dying airport, but both these things can be overcome. We parked in the self parking lot, definitely an interesting first impression following signs printed on paper to direct me... More 

Was this review helpful? Yes 1
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

I want to thank you for taking the time provide us with your review. It's feedback such as yours that allows us to grow as a property and customer service champions. With that being said I sincerely apologize for the unpleasant experience and condition you found our property during your time with us. I can assure you this is not... More 

Petaluma, California
Top Contributor
262 reviews 262 reviews
89 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed 1 week ago

Does not look like much from outside, though in fairness, they are in the process of renovating the exterior. We cashed in some points for a free night, so this was a quick stop. If you are flying out early, the location can't be beat, though there is the hotel and nothing else around. Our room was clean and faced... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your review. I'm pleased to read that you found our property to suit your needs and would stay with us again. As you mentioned we are working to dress up the exterior to match the recently renovated interior and we look forward to seeing the transformation. Marc Jacobs General Manager More 

Philadelphia, Pennsylvania
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice hotel! Location great what more can you ask for right next to the airport. Indoor pool wonderful and very well keep.The rooms very large and clean. plenty of towels.There is a fee for parking. But not to bad. I would stay again if in he area.

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your reveiw is very much appreciated and I'm please to know that you enjoyed your time with us. Look forward to having you stay with us in the future. Marc Jacobs General Manager More 

Pittsburgh, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for one night in a business trip. From the outside the hotel does not look very appealing. And even once you self park and walk through a non renovated walkway and pool area to get to the lobby. But once you arrive in the lobby you wouldn't believe it was the same place. Hotel reception (thomas) checked... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with this review. I appreciate your feedback regarding the parking situation and also the entrance entering in from the parking. We are currently in the process of looking into ways to enhance our guest entrances and work to simplify the parking for our guests. I'm glad you had a great interaction... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Surprised at how close this hotel was to the airport, and how I barely noticed any runway noise. Overall, clean hotel with its biggest selling point being the proximity to the hotel. Wifi was speedy and reliable. Water flow was great. Hotel bar opened late (1am). Parking was easy ($5/night) with in an out privileges.

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your reveiw of our property. I'm pleased to read that you found or location, and amenities to suit your needs. I hope we the pleasure of having you stay with us in the future. Marc Jacobs General Manager More 

West Bloomfield, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 19, 2015

We stayed here before leaving for a family vacation. The location was great and shuttle service to and from was perfect. It took probably 1 minute to get to our terminal. Hotel is nice and updated rooms spacious, nice pool and updated fitness area. We stay here again if we had an early flight out.

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. I'm glad that you and your family enjoyed your time with us and found our location and amenities to be to your liking. Hope you enjoyed your family vacation and we hope to have you stay with us in the future. Marc Jacobs General Manager More 

Center
Top Contributor
381 reviews 381 reviews
200 hotel reviews
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed April 18, 2015

Not recorgnized as Gold Starwood member, not offered an upgrade, although I did get a room according to what my profile requests. It was tiny and aged, but all fine with that. The key issue is that having a shuttle for a 2 minutes trip is far better that waliking long distances to get from a terminal to a supposedly... More 

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. My apologies that we did not recoginze your Starwood Gold status. We thank you for your loyalty to the Starwood brand and for choosing our property for your hotel/travel needs. I'm pleased that you found our location to suit your needs and our shuttle service so conveinent. Hope to have... More 

Los Angeles, CA
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 17, 2015

So happy this hotel exists when I have an early morning flight! As if that wasn't enough, dropping off my Hertz rental car with the front desk at checkin makes it even better. The hotel staff was lovely and the lobby is nice. The rooms are a bit dated, but clean and comfortable.

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for your review from your recent experience with us. Glad that you enjoyed your time with us and found our location so convenient. Hope to have you stay with us in the future for all your early morning flights. Marc Jacobs General Manager More 

cold in ohio
Senior Contributor
47 reviews 47 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed April 16, 2015

Booked the free 8 night parking package. Great deal. Easy shuttle to car after landing. Hotel looks old from outside and dumpy when entering from back door. Lobby and rooms all updated and nice. Great choice for a stay before an early morning flight.

Was this review helpful? Yes
Marc J, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. I'm glad you enjoyed your time with us and found our location and Rest and Jet package to suit your needs. Hope to have you stay with us in the future. Marc Jacobs General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (9)
Viewed
View from room (3)
Viewed
Bathroom (2)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (3)
Viewed
Business center/function rooms (4)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Dining (3)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities