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Sheraton Cleveland Airport Hotel

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5300 Riverside Dr., Cleveland, OH 44135
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Sheraton Cleveland Airport Hotel
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427 Reviews from our TripAdvisor Community

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New York
Level Contributor
103 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed 1 week ago

I was supposed to stay just a night at this hotel, since my flight was early in the morning, so the advantage of just walking to the airport was quite appealing. Keep in mind, that the walk itself is NOT clearly marked and involves walking through the poorly lit multi-storey parking lot, so your luggage wheels may bear the brunt... More 

Helpful?
Thank heyValera
Brooklyn, New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here for one night in January. Great place to stay if you need to travel early in the morning. Convenient shuttle service. The rooms were clean and comfortable but slightly outdated. Front desk staff was helpful and friendly. Would stay here again.

Helpful?
Thank isaac g
Erie, Pennsylvania
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Sheraton Cleveland Airport Hotel prior to our one week vacation trip. For what you get - it is Pricey - with taxes - a basic king room cost approximately $250. The room was so - so - definitely dated - but the bed was comfortable! The real reason we stayed at this hotel was the park... More 

Helpful?
Thank penn99
Medina, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Room was 59 degrees when I checked in, called the front desk, and they sent maintenance. The guy said someone turned the heat off, which they weren't supposed to do, the room never did warm up. Hotel seemed fairly decent, but an extremely disappointing stay.

Helpful?
1 Thank Nicka42
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for voicing your concerns of your stay with us. As we continually strive to exceed every guest’s expectations during their stay, it is extremely important for us to know the concerns and suggestions of our valued guests. I would like to take this time to apologize for the temperature problems you experienced during your stay. I have made... More 

Hudson, Ohio
1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

A friend of mine referred me to this hotel so I would be close to the Airport and wouldn't have to make early commute. Hotel rooms are nice and staff is very casual in restaurant, almost too casual. I expected more professionalism for a Sheraton. Food was poor, was recommended to eat meatloaf and it was like a dry ball.... More 

Helpful?
Thank vinnow29
Denver, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 2, 2016

We stayed 1 night here on our way to Erie, PA. The hotel was quite clean, staff was friendly. We had some issues with the on site restaurant in that the first time we ate, the food was not cooked to order. The second time, we were seated and ignored for a full 15 minutes before we gave up and... More 

Helpful?
1 Thank JunkyardJenny
Bath
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed December 24, 2015

Just stayed at this hotel for the 6th time. You can walk to it from the airport through the car park or get a courtesy bus. We last visited in September 2015 and the breakfast service was really disappointing. Just had another short stay and the breakfast service was good. The breakfast still leaves a bit to be desired. The... More 

Helpful?
Thank Derek S
Mentor, Ohio
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 15, 2015

Stayed here so we didn't have to leave home too early to catch a flight. They offer free parking while you are away so it is kind of a wash, pay for the night and get up refreshed before facing the trauma of standing in line at the airport. Well worth it.

Helpful?
1 Thank EddieB1106
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to review our hotel. It is quite convenient to stay the night before an early flight, no hassle with traffic or the never ending orange cones/barrels. We look forward to seeing you again. Jeff Todia, General Manager More 

New York, NY
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 14, 2015

We stayed at this hotel over the weekend to attend a family wedding. The staff asked what time we were checking out so the housekeeping staff wouldn't disturb us the morning we were leaving. We used the airport shuttle several times and it was available immediately. We ate in the restaurant for breakfast and at the hotel bar in the... More 

Helpful?
1 Thank NY1mom
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you so much for taking the time to write us a great review. I will be sure to pass along the positive information to our managers. Hopefully your travels bring you back to Cleveland. Make it a great day! Jeff Todia, General Manager More 

SF Bay area
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 14, 2015

Stayed here for 2 nights during a large dog show. The International Exposition Center was an easy drive, & less than 10 mins away. Couldn't be happier we stayed here. The room was very quiet, & well appointed. The bathroom was spacious & immaculate. Enjoyed a $5 off coupon in the hotel dining &/or beverage for choosing the "Green Alternative"... More 

Helpful?
1 Thank vintagemom
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