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All 33 Cleveland hotels

Sheraton Cleveland Airport Hotel

3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135
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70%
Ranked #20 of 33 hotels in Cleveland
A recent review
4 of 5 stars reviewed today
youthministerman Maryland Heights, Missouri
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297 people have reviewed this hotel

Traveler rating
    74
    123
    71
    19
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Maryland Heights, Missouri
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed today NEW

This is a really nice hotel. Very updated and chic. The staff is attentive and helpful, although the girl working in the club lounge was a bit too friendly and quite the oversharer. The room service food was delicious. The pool and workout rooms were also superior. The one issue is that the hotel is hard to find and get... More

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Bowie, MD
Top Contributor
316 reviews 316 reviews
42 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed yesterday NEW

The staff are wonderful. Restaurant had great food with reasonably priced choices. My favorite was their meat loaf sandwich with fries, chips or fruit, $12. Several groups were there that week. Right next to airport with continuous shuttle. Only complaint was that housekeeping did not restock everything and did not remove everything they should have. They give you option of... More

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West Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I wasn't in town to use the airport but the room was a bargain and I couldn't pass it up. The rooms are spacious, clean and everything you'd expect for a hotel in this category. There were two bottled waters in the room and the first one was free, which was nice. They have a great pool and hot tub... More

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Lille, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great staff, great rooms, and an all round great experience. Staff very conscious of our needs and nothing was a problem for them. Shuttle drivers all excellent too. Very good choice for touring bands needing a hotel close to the airport.

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your review. I'm super pleased to read that you enjoyed every aspect of your stay from the shuttles drivers, your guest room, and the entire staff. Look forward to having you stay with us in the future Marc Jacobs General Manager More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel last weekend with my daughter's soccer team. The staff was very helpful and accommodating. I was very impressed with them. The rooms were nice and the bed was very comfortable and I just loved the pillows. The hotel had a lot of nice common areas for our group to hang out. The hallway carpets seemed... More

Was this review helpful? Yes 3
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for reveiwing our property from your recent experience with us. I'm so pleased to read that our staff was friendly and accomodating for you during your stay. We strive to provide great service to all of our guests and I'm so glad that service occurred with you. I do want to apolgoize for the unpleasant experience you encountered... More

Brooklyn, New York
Top Contributor
78 reviews 78 reviews
73 hotel reviews
721 helpful votes 721 helpful votes
4 of 5 stars Reviewed 1 week ago

Our flight was canceled (thank you United!) and we had to spend the night in Cleveland. The Sheraton is right at the airport, the only airport that can claim that. The Marriott, Hilton, et al, are all 10-15 minutes away. The Sheraton offers a shuttle from baggage claim and we were, door to door, at the Sheraton in less than... More

Was this review helpful? Yes 2
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your reveiw. Your feedback is very much appreciated. Although your visit to us was not planned, I'm please to read that you enjoyed your time with us and our staff was accomodating and friendly. You did mention a couple of items with your guest room (closet doors, dirty carpet, etc).... More

Madison, Wisconsin, Usa
Top Contributor
107 reviews 107 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at this hotel three times in the last six months on business and on each and every time it has been a major disappointment. Checking in as a platinum I requested a suite upgrade if one was available, the desk clerk was a trainee and was excited to give me a different room. When I got to... More

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GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I'm truly sorry that your stay was filled with disappointment and not exceptional as you so deserve. I can assure you that we are taking several steps to ensure that our associates are fully trained in all aspects of there jobs so that exceptional service can be provided.... More

Finger Lakes Wine Country, New York
Top Contributor
79 reviews 79 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

A quick visit to this hotel proved comfortable and fun. Nice pool, great room service. Everyone who worked at the hotel smiled and asked us if we were enjoying ourselves. It's nice to find people in the hospitality business who are actually hospitable. The only drawback was the room temperature. Too warm for my tastes. We'd definitely stay again.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your great review. I'm very pleased that you enjoyed your time with us and found our property and associates to be accomodating and friendly. Hope to have you stay with us again in the future. Marc Jacobs General Manager More

Ontario, Canada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights with family. This hotel room was so dirty, it was not cleaned properly, asked for sheets to be changed because of the stains of I don't know what it was from. Not enough cups provided for the room, complimentary water had a half used bottle on the table with the tag "THIRSTY" still around the... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

I want to thank you for taking the time to reveiw our property. Our guest's feedback is crucial to the development of our property. With that being said I sincerely apologize for your very unpleasant experience with us. I can assure you this is not standard for our property and have brought every single piece of feedback to the managers... More

Baltimore
Top Contributor
56 reviews 56 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited during the holiday weekend and the hotel was sold out. Overall, it is a very clean and comfortable hotel with some great views of the airport. While the room was recently remodeled, it seemed like there was furniture missing from our room. There was an entire empty side of the room. It was really weird. While the bathroom was... More

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is very much appreciated, so I thank you for taking the time to complete this review. You mentioned that your room although upgraded seem to be missing items. We did just complete a full guest room renovation which is 98% complete, we are just waiting on a few last minute touches. I'm glad you found our location to... More

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Additional Information about Sheraton Cleveland Airport Hotel

Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton

26 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#14 Business Hotel in Cleveland
Hotel Class
Number of rooms
287

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