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Sheraton Cleveland Airport Hotel

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5300 Riverside Dr., Cleveland, OH 44135
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1 room 1 guest
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Sheraton Cleveland Airport Hotel
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393 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

One doesn't expect all that much of an airport hotel in a mid-tier city beyond convenience and a clean room. This place delivered on this (and if you want to walk rather than take the shuttle, one can go from the terminal to the hotel through the parking garage). But what really set it apart was the friendly, helpful and... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your review. Feedback such as yours is ever so important to the continuous growth of our associates and property. I'm very pleased to read that you enjoyed your time with us and found our staff to above reproach with every encounter. I do apologize for the noisy HVAC unit and... More 

Augsburg, Germany
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in 2014 twice and in August 2014 in the hotel as it is close to the airport. If you do not have much luggage you can even walk thru the Airport parking deck to the Hotel. Currently you have when arriving at the airport to walk in this direction to the hotel shuttle as the terminal road is... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. Feedback such as yours is ever so important to the continued development of our property. I want to apologize for the condition of your guest room. Although we've recently went through a guest room renovation we still have some areas of improvement that we are working on. I'm... More 

Dallas, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Get there later than 1 am, walk distance from terminal. beddings are little bit hard, not that comfortable when compare with some other equally hotels. If you have to stay at CLE for one night, that's a good choice.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. I apologize that you didn't have a comfortable stay as we want every guest to have a wonderful stay with us. We hope that you will give our property another chance in the future. Jeffrey Todia General Manager More 

Chicago, Illinois
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for our 2 day visit to Cleveland using points from Starwood. This hotel is clean, convenient for both air/road travelers, and the staff makes you feel welcomed. Our mapquest told us a strange way to get into the hotel area - just follow the airport sign and when traffic light directs you, go left into... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for providing us with your feedback. Very pleased to read that you enjoyed your time with us and the amenities we have to offer. Hope to have you stay with us in the future during your next roadtrip. Jeffrey Todia General Manager More 

Penn Yan
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Booked by chance via Hotwire and was skeptical but all my concerns were put to rest upon arrival. Facility, staff, and room were top notch. Added bonus was the RTA station across the street where a $5 all day pass got us downtown on the train (a big plus considering all the construction down there). Would not think twice about... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is very much appreciated and ever so important to the continued growth of our property. I'm very pleased to read that you took a chance on our property via Hotwire and really enjoyed yourself. You found our location, amenities and property as a whole to suit your needs and we look forward to having you stay with us... More 

Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel for an overnight stay due to a flight cancellation, choosing to pay a premium out of our pockets rather than accept a discount on a Hojo offered by American Airlines (who have an uncanny knack for reliably canceling flights and stranding passengers w/o compensation). We needed the positive experience. The hotel is very clean and well-managed... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property and more importantly thank you for choosing to stay with us due to a cancelled flight even when you were offered a discount at another hotel. I'm so glad that we were able to turn your negative airline experience into a pleasant experience while you stayed with us. I know... More 

Suwanee, Georgia
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean, comfortable, and good location for the airport. The bell staff was very nice as we had a lot of stuff to check downstairs. Front desk staff average. There is a convience type store with snacks and coffee. Also, there is a hotel shuttle.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your review is very much appreciated. Pleased to read that you found our location and staff to be helpful and suit your needs. Hope to have you stay with us again. Jeffrey Todia General Manager More 

San Antonio, Texas
Level Contributor
704 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 481 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place is closest to the Cleveland airport of any hotel, but you don't get airport noise. What you do get is very noisy rooms with little soundproofing. There were several noisy rooms last night at 2:30 AM. It was tough to pinpoint the location. They have a captive market here because of airport access. The place was sold out... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

My sincere apologies for the unpleasant stay you had with us. We definitely don't want any guest leaving our property unsatisfied and not wanting to return. I will be looking into the issues you mentioned with your guest room and hope to rectify that for future guests. Again, please accept my apology and I hope that you will give our... More 

Ormond Beach, Florida
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Going into our visit here, I wasn't honestly expecting much. Airport hotels had not been kind to me in the past but we wanted to stay at a Sheraton and this was the only option in the Cleveland area. We are certainly glad we gave it a shot though as we came away quite impressed and will absolutely return here... More 

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Your feedback is very much appreciated. Thank you for giving our property a chance when you've had issues in the past with other airport properties. I'm very pleased to read that we met and exceeded your expectation during your four night stay with us. You did mention some confusion with parking and overhearing different things being said with in and... More 

Hermitage, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I was very pleased with the outstanding service that we received. Special kudos to Kalama who was very pleasant and accommodating during stressful times at checkin. Well done, pleasant stay and great attention to customer service. Service at dinner at restaurant was great. Food was excellent.

Was this review helpful? Yes
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review

Thank you for taking the time to review our property. I am very pleased to read that you enjoyed your time here and that our Guest Services Manager, Kalama was pleasant and accommodating. I will be sure to pass along your great feedback. Hope to have you stay with us again. Jeffrey Todia General Manager More 

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