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The Westin Cleveland Downtown

4.0 of 5 777 St. Clair Avenue NE, Cleveland, OH 44114 (Formerly Crowne Plaza Hotel Cleveland City Centre)
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#23 of 33 hotels in Cleveland
67 Reviews 3.5 of 5 stars
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The Westin Cleveland Downtown
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The Westin Cleveland Downtown
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  • Reviews (67)
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67 people have reviewed this hotel

Traveler rating
    25
    14
    12
    9
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Me and my wife were heading to Chicago from NJ. Cleveland as the midpoint for the trip, was where we decided to stay. This hotel was great. Very clean. The bell hop James was super helpful with our bags and telling us about some sites and places to eat. We opted for the club access rooms. There were snacks, beer,... More

Was this review helpful? Yes
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Michael Z, Thank you for choosing to stay at the Westin Cleveland Downtown. It's always a pleasure to read how happy we have made our guests. I can't wait for your next visit so you can see the renovations we are completing to our Executive Club Lounge, I think you will enjoy even more the next time! Michael Z,... More

Niagara
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 5 days ago NEW

I had made a reservation in advance with Expedia for The Westin Cleveland Downtown, and they would not honour the reservation and needed to make me a new reservation at a higher current rate. I had a confirmation number, and an email confirmation. I spoke to Expedia about this and they also said strangely there is nothing they can do,... More

Was this review helpful? Yes
Tucson, Arizona
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the Westin for a conference in August. PROS Great location. A short walk to two streets of foodie heaven. Rooms are spacious, especially the King rooms. Amazing staff;friendly and helpful. CONS 3 night stay on a discounted rate for a conference was almost $698. That's a lot for 3 days. The restaurant, although new and trendy, WAY OVER... More

Was this review helpful? Yes 2
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Shawn C, We appreciate that you stayed with us for three days while in Cleveland during your conference. It was nice to read that our staff was accommodating to you while staying and that you enjoyed your room. Although you found our prices to be slightly higher than what you may be accustomed to, I do hope you took... More

Cincinnati, Ohio, USA
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband & stayed for one night while visiting downtown attractions. It's a convenient walk to Rock & Roll Hall of Fame and not far from Progressive Field. We were allowed to check in early as our room was ready, which was very helpful. Staff was very friendly and accommodating. Everyone from valet, front desk and concierge attendant were great.... More

Was this review helpful? Yes
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Chris M, Thank you for choosing to stay at the Westin Cleveland Downtown. I'm really glad that you and your husband enjoyed your stay. We definitely have a fantastic location and the views are incredible, again I'm glad you were able to take advantage of not just the hotel, but our location. Cleveland is really starting to thrive again... More

Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here while passing through on a family vacation. What a pleasant surprise! The property was spotless from the common areas to the guest rooms. The Good: Hotel Staff - Everyone we came in contact with was simply amazing. Guest Room - Super clean, super comfy. Nice contemporary decor, big HD TV with DirecTV service, comfy mattress, crisp sheets,... More

Was this review helpful? Yes 1
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear jloe, Thank you for choosing to stay at the Westin Cleveland Downtown. It was wonderful to read your review. I am so pleased that our staff was very warm and welcoming to you and your family. We take great pride in making sure that we supersede our guests experience with us from check in to the cleanliness of our... More

Key West, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Got this Hotel on Hotwire. When it came up Westin, got on Trip advisor to read the reviews. Most were three stars, some even less all within the last few weeks. I don't know where those people stayed, but I have loved my three day stay. Here's how it went.... Arrival: Valet guys were great, friendly, and as a traveling... More

Was this review helpful? Yes 1
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Pete J, Thank you for choosing to stay with us at the Westin Cleveland Downtown. Your review of our property really hit the type of quality and service we want all of our guests to experience and I'm elated to read that you experienced this. I do read every comment and every opportunity, even with great reviews like yours;... More

Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel per the bride's recommendation for out-of-town guests. We're glad we did! The location was perfect: we enjoyed the walk around downtown and the lakefront. We also walked over the bridge to Ohio City to enjoy some EPL matches at a soccer bar over there. Pros: Everyone we interacted with was friendly, proactive, and helpful. The... More

Was this review helpful? Yes
Columbus, Ohio
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I'm not sure why there are negative reviews of this place. Interior is impeccable. Rooms are nice with new everything. Glass shower wall, led lighting, crisp white comforters, modern bath. Service was fine to me. I did not see any issues. But I am not very high maintenance and I usually stay in 2-3 star hotels. I got a good... More

Was this review helpful? Yes 1
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear bobotron, Thank you for choosing to stay at the Westin Cleveland Downtown. It was great to see that you thoroughly enjoyed our property. Daily we put a lot of thought and caring into our property and I'm pleased to see that it flowed over to your stay. I look forward to you coming back again to the Westin Cleveland... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed here for a last-minute overnight stay in Cleveland after the Gay Games 9 closing ceremony. The positives: well-designed hotel with modern, clean and well-appointed rooms. Loved the room doors that didn't require a swipe, and the ambiance. Modern lobby with fast elevators. The negatives that slightly ruined the experience here: the front desk staff. Rude, slow and seemingly fake... More

Was this review helpful? Yes 1
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear John H, Thank you for choosing to stay at the Westin Cleveland Downtown while you were in town enjoying the Gay Games 9! It was great to see the excitement in the city surrounding the games and that you chose to stay with us. As a new property we are working out some kinks and rest assured when you... More

Welwyn, England, United Kingdom
Top Contributor
77 reviews 77 reviews
39 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here one night on business and the hotel has recently (May 2014) been refurbished. My room (1703) was lovely inside, plenty of room, view of the lake, nice bathroom and a good shower. Bed was excellent and also plenty of power points to charge laptop/phone/ipad etc. Beside the bed there was a clock radio which also had an... More

Was this review helpful? Yes 2
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Colin_Welwyn, Thank you for choosing to stay at the Westin Cleveland Downtown. I was disappointed to read that you had struggles with noise, concerns regarding your ironing board, and that your coffee maker didn't work appropriately. We are still finalizing the "little touches" throughout the hotel; I am confident if you have the opportunity to stay with us again... More

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Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114 (Formerly Crowne Plaza Hotel Cleveland City Centre)
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cleveland Downtown 4*
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio

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Hotel Style
#5 Luxury Hotel in #8 Romantic Hotel in
Hotel Class
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 
Number of rooms
484

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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