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All 33 Cleveland hotels

The Westin Cleveland Downtown

4.0 of 5 Hotel   |   777 St. Clair Avenue NE, Cleveland, OH 44114 (Formerly Crowne Plaza Hotel Cleveland City Centre)
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Ranked #22 of 33 hotels in Cleveland
A recent review
5 of 5 stars reviewed yesterday
USABRAVO Pittsburgh, PA
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31 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Pittsburgh, PA
13 reviews 13 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

Decided to take an overnight trip to Cleveland. If you are looking for the closest "New York" hotel look no further. This hotel feels like New York City. I spend many nights in New York and this would rival any of their hotels. Maybe a cross between the W and the Conrad New York! This place feels like a hotel... More

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Westin Downtown Cleveland on a concert night when the entire city was sold out, and I couldn't be happier. The hotel staff was some of the best I've ever come across! They were extremely efficient at check-in considering it was packed, and from the valet to the front desk they were helpful and friendly. I ordered... More

Was this review helpful? Yes 1
Lexington, Kentucky
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at the Westin for 2 nights last weekend (Thurs-Fri) to attend a baseball game and a concert at the House of Blues. The staff did an outstanding job making us feel welcome and special They were super friendly and helpful, including the doormen, valet and concierge. They simply could not have been nicer. I told... More

Was this review helpful? Yes 1
Los Angeles, California
Top Contributor
140 reviews 140 reviews
35 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Really good service and nice hotel. Hotel is very new and rooms have a nice look and feel. Beds are comfortable and bathroom had large shower heads. The lounge for SPG is quite nice and has good food. They also have a very nice restaurant in the hotel called Urban Farmer. My colleague said he ordered a hamburger from room... More

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Chicago, Illinois
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Cleveland road trip to see my beloved White Sox. Great hotel, a lake view room is a must when you make your reservation. Hotel restaurant breakfest is wonderful and reasonably priced. The hotel bar is lively and service is good. If parking a vehicle there is a parking garage directly across the street that is a fraction of the cost... More

Was this review helpful? Yes 1
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Some friends were in town this weekend and reserved a room at the Westin for Saturday night. I was planning on driving myself because I have a dog at home and didn't want to interfere with the others plans. Someone mentioned that this may be a pet friendly hotel and when we called, they indicated that they were. We brought... More

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Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

As many people may have noticed, the Westin is a fairly new addition to downtown Cleveland. While this hotel really can't be rated higher than a three circle right now, I want to preface the following review with this: the pros definitely outweigh the cons, and if management pays attention to things like TripAdvisor reviews, they can become a great... More

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Medina, Ohio
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here a few weeks back---was impressed by the chic and modern decor. The staff was very friendly; anytime we saw a staff member throughout our stay, they struck up a conversation with us and inquired if they could better accommodate us in any way. Urban Farmer is delicious and a perfect addition to Cleveland's foodie scene. Such a sophisticated... More

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Ridgefield, Connecticut
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Completely re-modeled hotel. Cool lobby. Nice rooms. Friendly and efficient staff. Convenient downtown location, perfect for business traveler or visits to Indians/Browns game or Rock and Roll Hall of Fame.

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3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent! The service was wonderful, the staff polite and very, very accommodating. One thing I loved about the rooms, is where the outlets are. You can actually plug your phones in and anything else you need charged right next to your bed. I travel quite a bit, and I rarely take the soaps, but they were so nice here I... More

Was this review helpful? Yes 1
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Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114 (Formerly Crowne Plaza Hotel Cleveland City Centre)
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cleveland Downtown 4*
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio

32 photos of this hotel

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Hotel & grounds (1)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#5 Luxury Hotel in Cleveland #11 Romantic Hotel in Cleveland
Hotel Class
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 
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