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The Westin Cleveland Downtown

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777 St. Clair Avenue NE, Cleveland, OH 44114
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The Westin Cleveland Downtown
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The Westin Cleveland Downtown
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216 reviews from our community

Traveler rating
    97
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Michigan Center, Michigan
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This is not your typical Westin. We travel all over and stay at Westin's frequently. I had checked and was told this hotel had been completely redone. We had reserved a waterview club room. We did receive this type of room, but upon entering the elevator, it had a filthy floor. Going through the hallways our room, they were dark... More 

Was this review helpful? Yes 2
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear hhidebbie, I have read your comments and I apologize that you were unhappy with your stay and our accommodations. Please contact my offices as we would like to talk with you and try to enhance your memory of our property and have you return! My assistants contact information is below. Melissa.Horvath@WestinCleveland.com or 440.730.4251 Best regards, Bob Megazzini General Manager More 

Lexington, Kentucky, United States
Top Contributor
64 reviews 64 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

While the property is new and clean and physically up to Westin standards they still have rough edges where customer services and training staff is concerned. Great location with good amenities and a very good restaurant. Hopefully the quality of service will catch up.

Was this review helpful? Yes
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Alex C, We are so glad that you stayed with us. I have read your comments and would like to talk with you further about your experiences so we can make necessary adjustments or additional training. Please contact either myself or my assistant at your convenience. Her contact informaton is below. Melissa.Horvath@westincleveland.com Best regards, Bob Megazzini More 

1 review
5 of 5 stars Reviewed 1 week ago

Stayed here a few weeks ago. Last time I did it was the Crown Plaza. They did a great job fixing it up. Right from the start, everything went well. Room was perfect. Friendly faces and people during our stay. Enjoyed the bar before the game, and breakfast before hitting the road. All in all, great stay.Tigers winning made it... More 

Was this review helpful? Yes
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Mark C, I am so glad that you were able to stay with us and enjoy a great baseball game! We are looking forward to your next visit. Best regards, Bob Megazzini More 

Kinsman, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was there with a friend for a theater weekend! As it turned out it was also ope ning night for The INDIANS and Cav's later. From the moment we drove in till we drove out we were treated like royalty! There is a quiet elegance about it; but also family and pet friendly. From original art, gym and work... More 

Was this review helpful? Yes 1
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear SAMMart1, We are thrilled that of all the hotels you chose the Westin Cleveland and had such a great time. That is our goal to make all of our guests feel like royalty. We are looking forward to your next visit. Best regards, Bob Megazzini More 

ohio
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here this past weekend for one night. I stayed here 6+ years ago when it was the Crown Plaza and I was amazed at the transformation. This is a wonderful hotel downtown with a great restaurant on site and close proximity to other restaurants, nightlife, museums, and stadiums.

Was this review helpful? Yes
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear sap0602, Thank you for choosing to stay with us - we are looking forward to your next visit. Best regards, Bob Megazzini More 

Pickerington, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

The amazing customer service began with the valet and continued through check-in and beyond. The staff was so friendly and pointed out all the wonderful things the Westin has to offer. The Urban Farmer and Starbucks basically in the lobby is an added bonus. The hotel location was perfect for a night out on the town with friends. We were... More 

Was this review helpful? Yes
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear ChristineYM, I am elated to read how happy you were with your stay. We can't wait for the next time you visit. Best regards, Bob Megazzini More 

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We drove to the hotel on a busy Friday afternoon! It was the Cleveland Indians home opener and the Cavaliers were also playing at home. The city and the hotel were busy!! We decided to valet park the car despite how busy the attendants looked and were impressed at the timeliness and attention to detail we were given! Front desk... More 

Was this review helpful? Yes 2
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Sherry V, It was great to read your review and all of your positive comments. I'm so proud that our teams made your stay outstanding. We are looking forward to your next visit. Best regards, Bob Megazzini More 

Top Contributor
271 reviews 271 reviews
24 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We got a great deal on Priceline so we stayed here. We could walk to the baseball game and to lots of restaurants. Very friendly staff and helpful. Our room was really clean. Nice comfortable beds and good views. I have nothing bad to say about it.

Was this review helpful? Yes
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Shalloh60, So glad you had the opportunity to stay with us and had a great time! We are looking forward to your next visit with us. Best regards, Bob Megazzini More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in the Westin last night - live in the Cleveland suburbs but planned a night out for out of town friends to see a Cavs game. What a great time... Hotel is in a great location with everything walkable: Sporting venues, casino, E 4th area, Warehouse area... It really is the optimal location to everything. Had brunch at... More 

Was this review helpful? Yes
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Nancy H, We are glad you and your friends had a great time staying with us! We look forward to hosting you again. All the best, Bob Megazzini More 

Niwot, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff at the hotel was the best. The were helpful and profesional, but at their best when we had a medical emergncy. They got my son and I to urgent care when he gt really sick and were kind enough to hav aget well care package in the room when we returned from a stressful day. Even befor this... More 

Was this review helpful? Yes 1
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Todd D, We were so glad to hear your son was much better when you returned from Urgent Care. We were glad we could be there for both of you. We look forward to your next visit to our property. Best regards, Bob Megazzini More 

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