We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 33 Cleveland hotels

The Westin Cleveland Downtown

4.0 of 5 Hotel   |   777 St. Clair Avenue NE, Cleveland, OH 44114 (Formerly Crowne Plaza Hotel Cleveland City Centre)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added The Westin Cleveland Downtown to your Saves list
The Westin Cleveland Downtown
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
57%
Ranked #23 of 33 hotels in Cleveland
A recent review
4 of 5 stars reviewed 3 days ago
Nikk S
  • Overview
  • Reviews (69)
  • Photos (45)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (22)
  • Location
  • More
true
Write a Review

69 people have reviewed this hotel

Traveler rating
    24
    15
    13
    10
    7
See reviews for
11
18
1
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Boardman, Ohio
Contributor
20 reviews 20 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We were checking in on a Saturday. We were greeted by a long line. Check-in was at 4 and we showed up at about 5. They said our room wasn't ready yet and they could call us when it was. The lobby was filled with others doing the same. We were heading to a game and we didn't have the... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Great hotel, beautiful rooms, however the staff limited the experience. Also, what was with the lack of free Wi-Fi in the rooms? The valet was not very friendly or helpful, the bellman was nice but not very helpful either, and the front desk didn't really give us the "statwood" guest member experience. However, they were a great help in booking... More

Was this review helpful? Yes
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Nikk S, So pleased to see your comments on our new property, and we are focused on improving service delivery to enhance each experience. Through feedback such as you have provided we can provide our staff a view from our valued guests. Thank you! More

Richboro, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We checked into the Westin Cleveland on a Saturday afternoon on a busy weekend. We were there bringing our son to Freshman Orientation at Case Western, the Indians had a weekend series against the Orioles (a lot of fans and the team were at the hotel with us), and the Gay Games were going on, so the hotel was fully... More

Was this review helpful? Yes 3
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear bjaws, Thank you for providing feedback on your recent stay, and apologies for the delay with parking and our elevators as well. We are happy that you did enjoy our property, and hope you will visit in the future. Again, appreciate the comments More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my wife were heading to Chicago from NJ. Cleveland as the midpoint for the trip, was where we decided to stay. This hotel was great. Very clean. The bell hop James was super helpful with our bags and telling us about some sites and places to eat. We opted for the club access rooms. There were snacks, beer,... More

Was this review helpful? Yes 2
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Michael Z, Thank you for choosing to stay at the Westin Cleveland Downtown. It's always a pleasure to read how happy we have made our guests. I can't wait for your next visit so you can see the renovations we are completing to our Executive Club Lounge, I think you will enjoy even more the next time! Michael Z,... More

Niagara
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I had made a reservation in advance with Expedia for The Westin Cleveland Downtown, and they would not honour the reservation and needed to make me a new reservation at a higher current rate. I had a confirmation number, and an email confirmation. I spoke to Expedia about this and they also said strangely there is nothing they can do,... More

Was this review helpful? Yes 1
Tucson, Arizona
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Westin for a conference in August. PROS Great location. A short walk to two streets of foodie heaven. Rooms are spacious, especially the King rooms. Amazing staff;friendly and helpful. CONS 3 night stay on a discounted rate for a conference was almost $698. That's a lot for 3 days. The restaurant, although new and trendy, WAY OVER... More

Was this review helpful? Yes 3
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Shawn C, We appreciate that you stayed with us for three days while in Cleveland during your conference. It was nice to read that our staff was accommodating to you while staying and that you enjoyed your room. Although you found our prices to be slightly higher than what you may be accustomed to, I do hope you took... More

Cincinnati, Ohio, USA
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband & stayed for one night while visiting downtown attractions. It's a convenient walk to Rock & Roll Hall of Fame and not far from Progressive Field. We were allowed to check in early as our room was ready, which was very helpful. Staff was very friendly and accommodating. Everyone from valet, front desk and concierge attendant were great.... More

Was this review helpful? Yes 1
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Chris M, Thank you for choosing to stay at the Westin Cleveland Downtown. I'm really glad that you and your husband enjoyed your stay. We definitely have a fantastic location and the views are incredible, again I'm glad you were able to take advantage of not just the hotel, but our location. Cleveland is really starting to thrive again... More

Key West, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Got this Hotel on Hotwire. When it came up Westin, got on Trip advisor to read the reviews. Most were three stars, some even less all within the last few weeks. I don't know where those people stayed, but I have loved my three day stay. Here's how it went.... Arrival: Valet guys were great, friendly, and as a traveling... More

Was this review helpful? Yes 2
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Pete J, Thank you for choosing to stay with us at the Westin Cleveland Downtown. Your review of our property really hit the type of quality and service we want all of our guests to experience and I'm elated to read that you experienced this. I do read every comment and every opportunity, even with great reviews like yours;... More

Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel per the bride's recommendation for out-of-town guests. We're glad we did! The location was perfect: we enjoyed the walk around downtown and the lakefront. We also walked over the bridge to Ohio City to enjoy some EPL matches at a soccer bar over there. Pros: Everyone we interacted with was friendly, proactive, and helpful. The... More

Was this review helpful? Yes
Columbus, Ohio
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I'm not sure why there are negative reviews of this place. Interior is impeccable. Rooms are nice with new everything. Glass shower wall, led lighting, crisp white comforters, modern bath. Service was fine to me. I did not see any issues. But I am not very high maintenance and I usually stay in 2-3 star hotels. I got a good... More

Was this review helpful? Yes 1
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review

Dear bobotron, Thank you for choosing to stay at the Westin Cleveland Downtown. It was great to see that you thoroughly enjoyed our property. Daily we put a lot of thought and caring into our property and I'm pleased to see that it flowed over to your stay. I look forward to you coming back again to the Westin Cleveland... More

Owners: What's your side of the story?
If you own or manage The Westin Cleveland Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Westin Cleveland Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114 (Formerly Crowne Plaza Hotel Cleveland City Centre)
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Starwood, Hotels.com, Orbitz, Tingo and Priceline so you can book your The Westin Cleveland Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio

45 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (3)
Viewed
Room/suite (2)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (2)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Cleveland with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#5 Luxury Hotel in Cleveland #8 Romantic Hotel in Cleveland
Hotel Class
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 
Number of rooms
484

Questions & Answers

Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer