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The Westin Cleveland Downtown

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777 St. Clair Avenue NE, Cleveland, OH 44114
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1 room 1 guest
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The Westin Cleveland Downtown
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403 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canfield, Ohio
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nothing but rave reviews can i give to the staff of this hotel. Besides being newly update, clean, and hip it was the staff...the individual people that made our stay exceptional. Customer experience and satisfaction was over the top. From my first phone call to my last good bye it was the best people experience I ever had. I want... More 

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Let's face it. Cleveland is not like a business trip to Hawaii. I am used to staying in sub par hotels there. This is a nice fresh Hotel in a great location. Easy walk to the RNR HOF, Progressive Field, the Horseshoe Casino, House of Blues and many more. And a Farm to Table restaurant attached to the hotel. What... More 

Was this review helpful? Yes 1
Ypsilanti, Michigan
Level Contributor
110 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great location, very clear and up to date. The service was excellent here, and the rooms have free complimentary bottled water. The also offer a service to rent workout clothes and shoes, should you forget your own. The hotel is within walking distance to so many things, including East 4th Street, Cleveland Browns Stadium, the Science Center and the Rock... More 

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Naples, Florida
Level Contributor
174 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent one night here for a concert at the Brown's stadium. Hotel was very well maintained, very fair price and great location to both stadiums (baseball and football). Parking is a bit difficult though if you drive and expensive $32. Valet does need some help - was in the weeds when we pulled up and very overwhelmed. Also, no bag... More 

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Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The Westin Cleveland is a hip new addition to the Westin Collection. The hotel is very stylish and trendy from the decor to the front desk staff. The front desk staff are also top notch. They want to take care of you from the moment you get there and will go out of their way to do so. The bath... More 

Was this review helpful? Yes 2
Lexington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

So I'm on business in Cleveland and stayed at the westin. Very nice place! Rooms were clean and and beds were comfortable. And then the fun starts. 3 tour busses are parked outside, come to find out Mötley Crüe was playing in Cleveland the next night (I'm a huge fan by the way) and was staying at the westin, however... More 

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Findlay, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Westin Cleveland Downtown sets the standard for service excellence. When I pull up to the valet they greet you with a smile and explain the services provided for your vehicle. The front desk staff is always welcoming at any time of the day. Two of the best staff members are James M. and Stephen. Front desk staff always ensure your... More 

Was this review helpful? Yes 1
Toronto, ON
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We chose this hotel because it was selected as the host hotel for our annual convention in Cleveland, OH. On the positive side, the room was pretty clean, and the housekeeping ladies were helpful. The doormen were also amazingly helpful and friendly. They went out of their way to help with anything we needed. However, we had trouble getting anyone... More 

Was this review helpful? Yes 2
Carroll
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great place downtown. Friendly staff, nice, quite rooms and comfortable beds. Granted there is not much going on in downtown Cleveland on a Sunday night, but the Westin was clean, comfortable and pleasant place to stay. When leaving, doorman was quite helpful and friendly. Should I ever return to Cleveland I would stay here again.

Was this review helpful? Yes 1
Ashley, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staying at the Westin was like coming home from a long trip. Can not remember one problem or complaint we had. It should be stated, we were in town for the Antiques Roadshow event so it was busy from that alone but then the staff threw in a wedding that saturday and it was as uncrowded as Detroit Metro. The... More 

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