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The Westin Cleveland Downtown

4.0 of 5 777 St. Clair Avenue NE, Cleveland, OH 44114 (Formerly Crowne Plaza Hotel Cleveland City Centre)
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The Westin Cleveland Downtown
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The Westin Cleveland Downtown
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136 reviews from our community

Traveler rating
    49
    44
    19
    15
    9
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17
29
3
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

You'd think you were staying in New York, Chicago or LA when you stay in this ultramodern hotel. The hotel room comes with a comfy L-shaped couch, a desk, a 46" flatscreen TV and even a refrigerator and the style is sleek and minimalist. We had a king-sized bed with perfect feather pillows. Service was outstanding and in-and-out parking privileges... More

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Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stylish hotel with excellent service! The restaurant downstairs, Urban Farmer, is worth at least one visit, especially during their happy hour when the price for appetizers and drinks are very reasonable. Our room was awesome and I definitely recommend requesting a lake view. The biggest complaint that I had was with the noise....the door would slam loudly anytime someone next... More

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Apple Creek, OH
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I booked this hotel as part of a surprise for my parents' 43rd wedding anniversary. I called before their arrival on November 9th, and spoke with someone at the front desk. I explained that my parents were to know nothing about the cost of any part of their stay, and asked if a note could be made. I also asked... More

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Beavercreek, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I booked this location due to me going to Cleveland Clinic and needed a convenient location, as well one that was clean. I checked prices and called the 1-800, number. I spoke with a representative that told me I would be getting the same price I found online as well the same room a King Deluxe, as well asked for... More

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Tomball, Texas, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location to stay if going to First Energy or Progressive stadiums. The room was wonderful. However, the steakhouse was overpriced for the quality of the food. I'd have rather gone to Ruth Chris for the price. The bar has some interesting and great cocktails for a fair price. Our view of the Stadium and Lake Eerie was amazing. Don't... More

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Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

As an SPG platinum member, I have stayed at several Westin hotels. The Cleveland Westin is probably the nicest one I have visited so far. I is trendy and classy and has outstanding views of the lake. The staff was extremely helpful and pleasant and the Concierge was outstanding. Bill Irvine at the Concierge desk was tremendously helpful during our... More

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Ohio City, Colorado
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

The old Crowne Plaza hotel was one I had the misfortune of staying at several times years ago. When Westin took over this past year, they spent $70M renovating the place. They needed to spend so much more. The rooms have been nicely updated, although the bathrooms have some very strange design choices. What was always the bigger issue with... More

Was this review helpful? Yes 1
Jackson, Mississippi
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel nice! I have it an average rating because there were no shops or dining on the same block. The hotel is one block from Cleveland Convention Center and close walking distance to Brown's Stadium though. You could walk to Cavs Arena, but there are closer hotels. tower City, which has shopping and dining was only couple blocks away.

Was this review helpful? Yes 1
Indiana
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: Location, one of the nicest hotel gyms I've ever seen, maybe the best restaurant at any hotel anywhere, property is new, rooms are clean, beds are comfortable, staff are friendly and helpful, great view (my room was on the 20th floor and faced east), nice toiletries, love the mini fridge (handy for Westside Market purchases) and in-room one-cup coffee... More

Was this review helpful? Yes 1
Victoria, Canada
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an excellent hotel located in downtown Cleveland with a lot of business travellers during the weekdays. The front desk service is excellent but sometimes a bit forgetful of requests (forgot to bring my 'Make a green choice' placard after I asked twice). The hotel itself feels fairly new, the lobby is nice but not lavish, with an attached... More

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Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114 (Formerly Crowne Plaza Hotel Cleveland City Centre)
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio

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