We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Cleveland

Certificate of Excellence
4.5 of 5
Hotel website
Hotel packages
1515 West Third Street, Cleveland, OH 44113
Special Offer
Complimentary Breakfast
The Ritz-Carlton, Cleveland
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence
A recent review
5 of 5 stars Reviewed July 8, 2012
galivantstom Westland, Michigan
Add Photo Write a Review

504 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    301
    127
    49
    13
    14
See reviews for
75
194
27
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (504)
  • Mar-May only
    (105)
  • Jun-Aug only
    (180)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (95)
All months
There are newer reviews for The Ritz-Carlton, Cleveland
See the most recent reviews
Westland, Michigan
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 8, 2012

Recently, my wife were "comped" at the Ritz Carlton in Cleveland by Harrah's Cleveland. It lived it the cachet attached to the Ritz Carlton name. The service was outstanding. The room/suite was excellent and spotless. I found this hotel to be perhaps the best I've ever stayed in. It outdid the Ritz located in Dearborn, Michigan, which is no more.

Was this review helpful? Yes 1
Port Clinton, Ohio
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 5, 2012

My wife and I stayed at the Ritz-Carlton on the 4th of July to attend the Indians Game and play at the Horseshoe Casino. The visit was awesome and the Ritz-Carlton did everything they could. To make it a pleasant experience. The hotel is an older one but they keep the interior up to date. The beds were firm and... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 5, 2012

Rude, disrespectful, unprofessional and in general a complete group of 2nd rate service. My king room was not completely serviced prior to check in. I found little bugs in my bed. When I called the front desk and stated what i found, they explained that they were sold out and simply apologized, adding that it was a comp room from... More 

Was this review helpful? Yes 7
Lakewood, Ohio
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 4, 2012

The Ritz Carlton in Cleveland has an unassuming - hidden, even - facade. It is located on a one block one-way street, accessible only via Huron Rd. (or through the inside of Tower City). The valet treat you like a welcome guest. Though it had been years since I had stayed at this property, the valet mentioned how happy he... More 

Was this review helpful? Yes 2
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 26, 2012

This hotel was bad with a capital "B"! The rooms were not clean, the staff was rude, and the concierge was stupid, and it was noisy. The concierge told us there was a good restaurant close by.... Turns out, the restaurant was noisy, smelly, hot, crowded, expensive and we had to wait an hour fir our food which turned out... More 

Was this review helpful? Yes 2
Naples, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 23, 2012

We had another amazing experience at The Cleveland property of The Ritz Carlton. It was an extremely bust weekend in Cleveland as the marathon was scheduled for Sunday with over 20,000 runners. The front desk staff knew I was running & luckily our room was ready super early. They welcomed us back from Florida with a wonderful card and healthy... More 

Was this review helpful? Yes 1
Virginia
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed June 22, 2012

The Ritz Carlton brand creates high expectations and unfortunately this hotel was just ordinary. I've stayed at other Ritz-Carltons that were much more special. The hotel and rooms feel worn, and food & beverage offerings were average. I appreciated the very hot water that was brought for my tea for a reasonable price but my tuna nicoise was not that... More 

Was this review helpful? Yes 5
Cleveland, Ohio
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 22, 2012

My husband and I spent the weekend in Downtown Cleveland and were really taken care of by all of the staff at the Ritz. We enjoyed the pool and hot tub, had a great meals at several downtown restaurants and came back to the Ritz Carlton's magnificent accommodations. Our room had a view of both the river and the lake.... More 

Was this review helpful? Yes 1
West Chester, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 21, 2012

Stayed 2 nights in Cleveland, one of them at the Ritz-Carlton. Very nice hotel. The rooms were beautiful and the staff was very nice and welcoming. Great location right downtown. If you are interested in the new casino this hotel is definitely in walking distance. We would stay here again if we ever go back to Cleveland.

Was this review helpful? Yes 4
Wilmington, OH
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 21, 2012

Wonderful room, king size bed, all tables and bathoom covered in marble. Bed was most comfortable I have slept in. All the employees were friendly and eager to help. Valet was excellent and fast service. Room had free bottles of water and coffee. Horseshoe Casino recently opened and has many table games, minimum bet varies with the time of day.... More 

Was this review helpful? Yes 5
Questions? Get answers from hotel staff and past guests. Ask a question

126 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (104)
Viewed
Dining (6)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (40)
Viewed
Bathroom (9)
Viewed
View from room (1)
Viewed
Pool/beach area (2)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Dining (5)
Viewed
Room/suite (8)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cleveland hotels
0.4 mi away
Metropolitan at The 9
Metropolitan at The 9
#1 of 35 in Cleveland
4.5 of 5 stars 216 reviews
0.3 mi away
Cleveland Marriott Downtown at Key Center
0.4 mi away
Holiday Inn Express Cleveland Downtown
Show Prices
Show Prices
Show Prices
0.4 mi away
The Westin Cleveland Downtown
0.5 mi away
Aloft Cleveland Downtown
Aloft Cleveland Downtown
#16 of 35 in Cleveland
4.0 of 5 stars 249 reviews
0.7 mi away
Hilton Garden Inn Cleveland Downtown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Back to top
Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay