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The Ritz-Carlton, Cleveland

Certificate of Excellence
4.5 of 5
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1515 West Third Street, Cleveland, OH 44113
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Complimentary Breakfast
The Ritz-Carlton, Cleveland
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Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed June 4, 2012
glenn3 Newtown, Pennsylvania
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469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Ritz-Carlton, Cleveland
See the most recent reviews
Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 10, 2012

I stayed on June 8, 2012 & had a Deluxe King Room. There was nothing Deluxe about it except for how over-priced their rooms are. You even have to pay for internet! Don't waste your money!!

Was this review helpful? Yes 1
Newtown, Pennsylvania
Top Contributor
82 reviews 82 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 4, 2012

My wife and I drove in from Philly to see the Pirates play in Pittsburgh and then we went to Cleveland to see the Indians play. The Ritz valet was great and very friendly. We are regular Ritz travelers but this was our first time in Cleveland. We were treated well and our room was up to the usual Ritz... More 

Was this review helpful? Yes 2
Halifax, Canada
Top Contributor
80 reviews 80 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed June 2, 2012

This was absolutely my WORST hotel experience ever and I never expected it to come from a so-called prestigious hotel chain. Let me clarify that I am at the "Ambassador" level with Starwood SPG properties, which is higher than Platinum and I have achieved the Lifetime status award. In any event I will keep this short and sweet. Although this... More 

Was this review helpful? Yes 8
Pittsburgh
Top Contributor
81 reviews 81 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 29, 2012

loved the hotel valet was so very nice....room was spotless had a nice smell i also loved the complimentary water.. bed was comfortable loved the location.. since it was a comp room as part of our stay from the horseshoe casino the valet parking was free and allowed in and out.but there was no need for a car the location... More 

Was this review helpful? Yes 5
Rochester, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2012

We only stayed one night, but it was amazing. The service was exceptional, the staff was friendly, the room was spotless. How nice that they leave bottled water to make your coffee with, as well as a couple of bottles in the room to drink...complementary of course. A lovely surprise, coming back to the room for the night, the beds... More 

Was this review helpful? Yes 3
Buffalo
Contributor
17 reviews 17 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 17, 2012

We stayed for a Saturday night in May, 2012 and really loved it. We came for a wedding and wanted to stay in the downtown area so we thought it would be fun to check out the Ritz. Impeccable Service The best part is the staff is obviously trained to really go overboard to make you feel special. When we... More 

Was this review helpful? Yes 6
Chicago, Illinois
Contributor
15 reviews 15 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 16, 2012

Stayed here on business for one night on the Club Level. Classic Ritz in design and of course service, especially on the Club Floor - could not be better. Everyone was eager to accommodate; anticipating my every need. The fitness area very small but had excellent equipment all in good working condition. Water, fruit, towels, headphones and of course a... More 

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Columbus, Ohio
Top Contributor
117 reviews 117 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 11, 2012

Very nice hotel with sterling service by all staff members. Room was large and very comfortable. Only problem was very mediocre TV with no hotel menu, no movies, empty channels, etc. Ritz can do better.

Was this review helpful? Yes 4
Ft Myers, Florida
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 6, 2012 via mobile

As usual the Ritz delivered an awesome weekend in Cleveland. The staff is so friendly and willing to assist, it is easy to see as they all walk around with smiles on their faces. Great place to stay downtown.

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Top Contributor
164 reviews 164 reviews
58 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed April 23, 2012

The Ritz Carlton name is heavily saturated with secondary meaning -- excellence in the guest rooms and amenities, and the highest levels of service. This can be a burden or a curse, because guest expectations are high. I was very impressed with this Ritz Carlton property in downtown Cleveland. The staff was courteous and very professional. The Bellman was knowledgeable... More 

Was this review helpful? Yes 2
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