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The Ritz-Carlton, Cleveland

Certificate of Excellence
4.5 of 5
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1515 West Third Street, Cleveland, OH 44113
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Complimentary Breakfast
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1 room 1 guest
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The Ritz-Carlton, Cleveland
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519 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Ritz-Carlton, Cleveland
See the most recent reviews
Melbourne, Australia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 29, 2012

Exceptional service is what you expect from the Ritz Carlton Group but this was exceptional. I had flown from LA to Clevelnad on the overnight flight ... we all know how that makes you feel!!! I was welcomed by Nate and asked whether I could utilise the facilities prior to meeting two work collegues prior to breakfast. I expected some... More 

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Williamsville
Level Contributor
220 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 stars Reviewed September 28, 2012

We stayed here earlier this week for a one night pleasure trip. We think all of staff we encountered here must be taking "happy" pills. Seriously, we never saw so many happy folks who seemed intent only on making sure we would have an enjoyable stay. I mean everybody - from the valet parking guys to the front desk, the... More 

Was this review helpful? Yes 2
Oklahoma City, Oklahoma
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 27, 2012 via mobile

This is my second stay at this location. I believe the first was a little better than the second. The service was good, but not great like the first time. I somewhat feel that this has to do with my age (26) but it may all be in my head. I travel quite a bit for work and my travels... More 

Was this review helpful? Yes 4
Crystal Lake, Illinois
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 27, 2012

We spent one night and were given the room comped by Harrah's Casino. The linens and furniture were all good quality. The service was wonderful.We plan on going back and spend more time because it is located to many sites we would enjoy. Would like to have one of the specialty drinks in the lounge.

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North Wales, Pennsylvania
Level Contributor
268 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed September 27, 2012

We visited Cleveland on a Thursday night and couldn't believe how great the service was! From the moment we valet parked our car to check-in and finally check-out, the employees and the service were top notch at the Ritz Carlton Hotel in Cleveland. The hotel is conveniently located next to a shopping mall at Tower Place that offers many shopping... More 

Was this review helpful? Yes 1
Fredonia, New York
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed September 26, 2012

We were comped by Harrah's for our stay here and I have to admit, we probably wouldn't have spent that much on a room otherwise. We have stayed in nicer rooms, tho this was very nice, but the service was outstanding. We couldn't find fault with any of the staff or the room, for that matter. The only complaint I... More 

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
Level Contributor
177 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 342 helpful votes
4 of 5 stars Reviewed September 25, 2012

To be fair, I am going to separate this review into 2 parts - The hotel and its affiliates. Part 1 - We enjoyed our recent stay at the Ritz Carlton in downtown Cleveland. The hotel is filled with the classic style and impressive service you would expect from this upscale chain. At first, we were a bit confused with... More 

Was this review helpful? Yes 8
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 23, 2012

This feels as if it was built as a top quality hotel and is being kept to a lesser standard now. The bones are high quality, but i would guess the rates don't allow the refurbishing that a top quality asset requires. I am also concerned that as the hotel is being used as a hotel for the casino that... More 

Was this review helpful? Yes 1
Toledo, Oh
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 20, 2012

We spent one night at the Ritz for our anniversary, and it was an incredible experience. The lobby is beautiful and the service is incredible. The hotel had chocolate covered strawberries and chocolate waiting for us in our room, which was on the top floor. We had access to the club room, which allowed us complimentary alcohol and food almost... More 

Was this review helpful? Yes 1
Ohio
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 20, 2012

We stayed at the hotel complimentary from a Casino offer. We were expecting nothing but the best at a Ritz-Carlton. When we arrived for valet service, we were quickly greeted by friendly attendants. Our name was asked and as we walked away we could hear the attendant calling ahead to let the desk know that we were arriving and what... More 

Was this review helpful? Yes 1
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