We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Cleveland

Certificate of Excellence
4.5 of 5
Hotel website
Hotel packages
1515 West Third Street, Cleveland, OH 44113
Special Offer
Complimentary Breakfast
The Ritz-Carlton, Cleveland
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #4 of 35 Hotels in Cleveland
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Randy L Batavia, Illinois
Write a Review

478 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Batavia, Illinois
16 reviews 16 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked a one bedroom suite. I was in town for a convention for 4 days. Room was excellent and very spacious. room service was excellent. the services overall were ok. took about to get me a room service menu when I arrived. Elevator was very slow, due to the other one being out service , which was a pain.

Was this review helpful? Yes
Top Contributor
68 reviews 68 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We've stayed here for the past four years for a family vacation, and have and nothing but exceptional service, beautiful, clean, quiet rooms and excellent food and room service. The only downfall of this particular Ritz is the fact that it no longer has a pool, so the kids tend to have ants in their pants during out time here.

Was this review helpful? Yes
Valparaiso, Indiana
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Arrived at the Ritz-Carlton, Cleveland expecting the worlds greatest Hotel! Which is what I've heard for years! We were told check-in is on the sixth floor, so we took the elevator up to the sixth floor. It seemed rather old and not updated, like something that you would see in an old movie. Our room was on the 11th floor,... More 

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear DarD55, I appreciate your feedback and I am very apologetic about your experience that you had while staying with us. I would like to have the opportunity to speak with you at your convenience so that we make speak about your stay. I may be contacted via hotel number at 216.902.5270 Warm regards, Kelly More 

Senior Contributor
41 reviews 41 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We loved our stay at the Ritz Carlton this weekend. Staff could not have been any more friendly and the location downtown is wonderful. Very close to the casino and bar scene. All and all very happy! Would definitely book again.

Was this review helpful? Yes
Olmsted Falls, Ohio
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent a night here compliments of the Horseshoe casino. Upon arrival we were greeted promptly by the doorman who gave us directions to the lobby and had our car valet parked[the only parking option]. Registration was fast and staff was helpful and friendly. Our room was standard size with nice furnishings with a great view of... More 

Was this review helpful? Yes
Cleveland, Ohio
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here for one evening to celebrate our anniversary. The room was spacious and very clean but nothing spectacular. We decided to stay on the club level which was amazing!! Once you exit the elevator there were to ladies to greet us offering us water or a snack before we settled into our room. The club lounge is beautiful... More 

Was this review helpful? Yes
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a wedding which took place in the Ritz's ballrooms followed by the reception. The ceremony was lovely and I was pleasantly surprised by the sophistication that the wedding had because of the venue. Cocktails followed the wedding outside of the two ballrooms. This space was dark and rather crowded for the 200 people and looking around... More 

Was this review helpful? Yes
Hamilton, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was absolutely amazing! My husband and I were offered this hotel in conjunction with the Horseshoe Cleveland casino. We couldn't say enough great things about this hotel. Amazing service, housekeeping, employees. They couldn't do enough to keep you happy and sometimes we didn't have to ask. A true 5++ rating.

Was this review helpful? Yes
Philadelphia, Pennsylvania
Top Contributor
106 reviews 106 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great, pleasant attentive staff. Visually nice, just not efficient hotel. Down to one elevator during my stay. Rooms have few electric outlets next to the bed or at the desk. Very good wifi. Desk chair doesn't fit the desk height (and I tried to adjust it) which makes working in the room challenging.

Was this review helpful? Yes 1
4 of 5 stars Reviewed 3 weeks ago

My sister and I are total rewards members and we were on spring break college tour in OH and PA. We used our rewards to book a room at the Ritz a partner property hotel for the Cleveland Horseshoe. Wonder service and accommodations, felt safe, terminal tower centrally located to shopping and fine dinning stadium near by, hall of fame.... More 

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

114 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (104)
Dining (6)
Hotel & grounds (14)
Room/suite (40)
Bathroom (9)
View from room (1)
Pool/beach area (2)
Other (32)

Management photos: Courtesy of the property manager

All management photos (10)
Hotel & grounds (4)
Dining (2)
Room/suite (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question