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The Ritz-Carlton, Cleveland

Certificate of Excellence
4.5 of 5
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1515 West Third Street, Cleveland, OH 44113
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Complimentary Breakfast
The Ritz-Carlton, Cleveland
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Ranked #3 of 35 Hotels in Cleveland
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Maya D Chicago, Illinois
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505 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arrived and were greeted immediately. we were escorted upstairs to the lobby where the desk people were very friendly and quick. We stayed on the club level and the staff was extremely pleasant. The room was nicely appointed and comfortable. I would say the only draw back was that one of the elevators was being renovated which made for... More 

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Paul Smiths, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This is such an awesome and great hotel by far that l have stayed at. The room was up to par,clean, comfortable bed and great city and lake view. Room attendants where attentive,hospitable and warm. This property is worth checking out when you are out in the Cleveland area. The Muse Restaurant is also worth checking out. Great job to... More 

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Toronto, Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I just stayed at this hotel and must say the people that work at this hotel are wonderful , club level attendants are great .The hotel is dated , the bar and restaurant needs a big upgrade . I would not stay here until a renovation is completed and I am going back to Cleveland in September

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Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Good Evening Stephen R, Thank you so very much for your kind compliments about our amazing Ladies and Gentlemen as well as your enjoyment of the Club Lounge and your room. I appreciate your feedback about a renovation and updates are to be forthcoming. If I may be of assistance with your next visit, please know I am available. Warm... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Very friendly, helpful staff in all areas from the valets to desk staff. They answered all the questions of a first time visitor to Cleveland. The room was quiet and luxurious with lots of room to spread out.

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Indianapolis, Indiana
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Upon arrival, we were greeted by the Head-Bellman (George, I believe) exceptionally....off to a great start...once you enter the hotel at street level you must take the elevator to the 6th floor for check-in - I recall Cleveland and the Washington D.C (RC's) to be the only locations with this configuration - anyway; we were greeted again with exceptional customer... More 

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Cleveland Heights, Ohio, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here frequently and love the location and staff. This visit was great except for some problems with having our room made up. The rest of the staff went out of their way to make our stay a pleasant experience. I would stay there again, I'm sure the problems I experienced were a one time experience.

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Carrollton, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Quiet room in the middle of a busy downtown area! Very friendly staff that is quick to assist you with any request for help. Comfortable and exceptionally clean. Even have free water in the room! Not looking to nickel and dime you. Enjoyed my recent stay.

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Hamburg, Pennsylvania
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent a day in Cleveland at the Ritz Carlton Hotel. What a wonderful stay! Every employee at this hotel, and I would name Robert, Jasmine and Shawna as exceptional staff who welcomed us so graciously. The concierge was very helpful in securing us a dinner reservation for Sunday evening. Looking forward to a return visit!

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Aurora, Ohio
Level Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel in a great location. The people are very friendly; from the doorman to the front desk personnel. We had a suite that was very nicely appointed with plenty of comfortable seating. We had a friend with us who has mobility issues. The hotel is conveniently located to the Horseshoe Casino as well as to... More 

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New York City, New York
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a previous night in a not nearly as nice hotel, it was great to be in the Ritz Carlton Cleveland. Staff was friendly and professional, property was beautiful (though there were elevator renovations going on that slowed down getting upstairs). Room was very nice, if perhaps not recently renovated. Wifi was very fast & reliable; hard to find plugs... More 

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