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All 33 Cleveland hotels

The Ritz-Carlton, Cleveland

4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113
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83%
Ranked #3 of 33 hotels in Cleveland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
GoGirlToo New York, New York
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382 people have reviewed this hotel

Traveler rating
    224
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
New York, New York
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

Spent two nights at Cleveland's Ritz Carlton on Public Square. We were in town for a wedding at the Silver Grille, the old restaurant in the former Higbee's Department Store, now an event space. Parenthetically, the Silver Grille is one of the most beautiful 1930's period deco rooms in the world, not so much restored as preserved.. And the Ritz... More

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Lockport
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was very excited about getting to stay at the Ritz-Carlton Cleveland and they did not disappoint. From check in to check out our hotel stay was flawless. I was traveling with my parents and reserved a room with 2 double beds. I had anticipated a typically small hotel room, but to our surprise the room was quite large with... More

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St. Catharines, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Classy Hotel in the heart of Downtown Cleveland. Walking distance to many bars and restaurants. They treated us wonderfully. We were on the 12th floor, with a view of both the water and the city. This room was comped by Horseshoe Casino, so we were not sure what to expect. Way beyond expectations. It is attached to a mall, and... More

Was this review helpful? Yes 1
Little Rock, Arkansas, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a perfect example of the classic elegance that never goes out of style. Everything about the hotel is classic. It is located in the heart of downtown Cincinnati, with a multitude of fabulous restaurants two to three blocks away. The mall that is adjacent to the hotel is a plus. Sports facilities and shopping and close.

Was this review helpful? Yes 2
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Jeannie G, I wanted to let you know how much I appreciate your review and such glowing remarks. We are so thrilled that our hotel and Cleveland has so much to offer our guests as they explore and indulge in all that is offered. Warm regards, Kelly A. Steward More

Montecito, California
Top Contributor
80 reviews 80 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is nice hotel using about 3 floors of a high rise. Classic good quality rooms and amenities. I had a nice river view. Very quiet, bar service shuts down at 10:00. Not sure if you can get breakfast. Good valet crew. Would stay here again.

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear orv m, Thank you for your positive comments. I am so thrilled to hear that you enjoyed your experience. Our hotel has services that are available around the clock and will look into the concern you expressed. We look forward to welcoming you back. Warm regards, Kelly A. Steward General Manager More

North Canton, Ohio
Top Contributor
107 reviews 107 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We had stayed here many years ago, and returned to attend an event held in Cleveland, and find the time to "newlyweds".. The Ritz has the reputation of Excellence, and they never lets you down. Superior service and attention to detail, with the warmth of home... we WILL be back.

Was this review helpful? Yes 3
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Angela P, Thank you for taking the time to post comments about your recent stay. Our staff was thrilled to learn about your glowing service experience and look forward to welcoming you back to your Ritz-Carlton, Cleveland home away from home. Warm regards, Kelly A. Steward More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Probably great for business uses, but as a destination for a couple vacationing, not the best. The only other Ritz-Carlton I've stayed in was in Jakarta, but the Cleveland Ritz doesn't even match the standard room in the Marriott in Manila, Philippines! The rooms were clean, the staff was kind, but there wasn't any extra splash that let you know... More

Was this review helpful? Yes 2
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Josiah S, Thank you so very much for your valuable feedback and kind words about our staff. I would like to apologize that your check-in process did not meet your expectations in providing a warm welcome. I would also like to share that we are in the development stages of an exciting property design improvement plan that will enhance... More

Bellevue, Washington
Top Contributor
77 reviews 77 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Ritz in Cleveland for one night. The rate was great as we booked it through the Horseshoe Casino website. The hotel is connected to the Tower City Shopping Complex, I understand is a renovated train station. The lobby was nice but was small for a high end hotel. The parking garage is not in the best... More

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Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Bread69, Thank you for taking the time to post your comments about your recent stay. The hotel location is indeed convenient to the Horseshoe Casino, Tower City Shopping Complex and also the Walkway into the Quicken Loans Arena. We hope to be able to welcome you back soon so we may provide you with a memorable Ritz-Carlton, Cleveland service... More

Spotsylvania, Virginia
Top Contributor
57 reviews 57 reviews
29 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I like the Cleveland Ritz Carlton. My wife, son and I stayed there for three nights for an anniversary, baseball, Rock 'N Roll Hall of Fame trip. Like the City of Cleveland itself, it works hard to project a positive image, but a few issues are clearly visible. The location is great. It is a short walk to the baseball... More

Was this review helpful? Yes 4
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear stropertre, Thank you so very much for the wonderful review, glowing comments and valuable feedback regarding your recent family experience in our hotel. The Ritz-Carlton Club Lounge Concierges were thrilled to learn of their genuinely friendly service and that you enjoyed the fun rock-themed chocolates. I would welcome the opportunity to talk with you about the our design plans... More

Novato, California
Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed 4 nights in late June. Room was fine, as you would expect for these rates. However, there was only one functioning elevator for the duration of the stay, with no explanation nor apology provided. Also, service in the Muse dining room (dinner and breakfast) was very slow. And, even though slow, a standard breakfast came... More

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear 398Jim, Thank you for taking the time to post your valuable feedback about The Ritz-Carlton, Cleveland. I apologize for the service you experienced in Muse as it does not live up to our Ritz-Carlton standards. I spoke with our culinary team to retrain and re-energize timeliness of service and correct meal orders. I am sorry that you also experienced... More

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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#1 Luxury Hotel in Cleveland #3 Romantic Hotel in Cleveland #5 Family Hotel in Cleveland #8 Business Hotel in Cleveland
Hotel Class
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
Number of rooms
205

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