This is probably one of the best hotels we've ever stayed in. The hotel was absolutely beautiful, and if other hotels want to learn what true customer service is all about, they should learn from the staff here. I've never had a staff been so friendly. They simply were the most helpful and nicest hotel staff I've ever encountered, and... More

Certainly a great location right next to a mall in downtown. I had a great lunch and a great breakfast in the hotel's restaurant, which is top notch. The rooms are good although the decore may need a refresh in the next year or two. I would stay here again. WiFi is $11 for 24hrs. The gym is a one... More

The Ritz-Carlton, Cleveland, is located right in downtown. It is close to a number of attractions. I stayed there just one night recently for a work-related function, and not for recreation. But, it is within easy walking distance of Progressive Field, the home of the Cleveland Indians. It is also within easy walking distance of the Rock and Roll Hall... More

I was pleased with the level of service. I leaned on the room service pretty heavily and I felt the food was good and the service and timeliness was very good. The hotel is located in the center of Cleveland about 10 minute walk to Jacob's Field (aka Progressive). During our stay, the U.S. Men's Soccer Team was staying and... More

Stayed here one night in May 2013, and found the R-C Cleveland to be an excellent hotel, with beautiful guestrooms and public areas, and excellent service. The hotel is well located and connected to Tower Center. Excellent, comfortable bed, classically elegant furnishings, large bathroom with bath/shower with good water pressure, good desk space, fast wifi, nice HDTV with many HD... More

We spent two nights at the Ritz-Carlton Cleveland and thoroughly enjoyed our stay. The stay started off on a positive note as the valet service was quick to help with our car and the friendly staff was just as quick to help with luggage, without making us feel rushed. It should be added that the valet and door staff was... More

The hotel is located downtown, next to Tower Center. (train station and shopping mall). The building is beautiful. The staff is very good. The suite has good size and 1 1/2 bathroom. The light switches need some update. The bed is very comfortable and has nice linens. Many guests stay there to walk to the casino. The underground subway that... More

We had our annual girls trip this past weekend at the Ritz Carlton in Cleveland. We loved the club level concierge service on the 14th floor. Shaquita is a jewel and took such good care of us. The rooms, the linens, the beautiful bathrooms and the staff is absolutely amazing. There was a rowdy wedding party that created a disturbance... More

We stayed here for a qucik 2 night anniversary trip back in February. Our room was comped through the Horseshoe casino. We were in a king room... check-in was fast and convenient, friendly. Our room was pretty spacious, and was very nice. Beautifully decorated and clean. No issues with noise from other rooms. Very conveniently located. We were able to... More