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The Ritz-Carlton, Cleveland

Certificate of Excellence
4.5 of 5
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1515 West Third Street, Cleveland, OH 44113
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Complimentary Breakfast
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1 room 1 guest
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The Ritz-Carlton, Cleveland
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519 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bloomington, Indiana
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The Ritz-Carlton model for their employees makes for one of the best (if not the best) experiences for both the customer and the employee. It'll be hard pressed for you to hear a Ritz employee say 'no' because they are all empowered to be able to make your experience the best and they never have to involve a manager. So... More 

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buffalo, new york
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We travel frequently for business and family time and have stayed at many properties (from high end to low) but I really have to say that the customer service at the Cleveland Ritz was one of the best!! We encountered an issue during the second night of our stay and the way that the hotel staff handled this issue went... More 

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Greenwich, Ohio
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a club level suite for my husbands birthday and we were well received once again. We have stayed at this property several other times and the level of care has not gone down. Club level is truly a step above the normal, worth the money. Club Concierge- Alice, Demetrius, Shaqita were very kind and helpful. At the... More 

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Shanghai, China
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed at the Ritz Carlton in Cleveland on a cross-country trek. Corner hotel room was nice and spacious. Bathroom was nice with marble tiling. Hotel is a little dated overall, more older looking. Staff was friendly and courteous.

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Hicksville, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment I entered the hotel, I was treated like ROYALTY. This is a five-star hotel with incredible service and customer appreciation- a standard all hotels should emulate. Stay one night at the Ritz Carlton in Cleveland, Ohio and you'll instantly fall in love with a hotel that makes you number one- ALL THE TIME ! The Valet /Bell... More 

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Ohio
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was our second stay at the Ritz Carlton this summer. Once again, an enjoyable experience. The front desk employees were pleasant and helpful. We received two free drink passes for the elegant bar. Our bartender, Lauren Pappas was a delight. We enjoyed chatting with her and she was an excellent bartender. Room we requested was clean and spacious. Can't... More 

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Detroit, Michigan
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are many positive points about this hotel: 1. Excellent staff . Very friendly 2. Excellent Happy Hour menu. Good food in small portion. Good for people who are on diet. 3. The Horseshoe Casino is joined to the hotel. Do not ever have to get out the building to go to the casino. 4. Good food count in the... More 

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Peoria
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great service and friendly people from the time you pull up to the valet. After a long, long drive nothing better then pulling up to valet and being given such great service. Check in was very quick and such friendly faces. Room were very clean and the bed was terrific. Would definitely stay here again.

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Melbourne Beach, Florida
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Ritz Carlton at Cleveland is your standard decorated Ritz, but the staff is very friendly and it is conveniently located to the casino, stadiums, and lake. Rooms are spacious and immaculate. The gym was equipped with towels and water. Although my view was fair, everything else made up for that.

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Columbus, Ohio
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There is nothing more satisfying than staying in a really nice hotel. Great service, nice amenities, appointments and a wonderful staff. You can get really spoiled staying at the club level at the Ritz. You get breakfast, lunch, happy hour munchies with free drinks and even dessert later on. They have a reasonable fitness room and the valet parking is... More 

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