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All 32 Cleveland hotels

The Ritz-Carlton Cleveland

4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113
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Ranked #3 of 32 hotels in Cleveland
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
travelgal30 Washington DC, District of Columbia
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355 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this property for less than 24 hours in October 2013 but it was great. The service is so sweet and nice from start to finish. I was on the Club Level and though the room decor itself seemed rather dated and old fashioned, the amenities on the Club Level were fantastic. The dedicated concierges there was so... More

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Top Contributor
55 reviews 55 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 3 days for a work trip and absolutely loved it! The hotel is connected to the mall (awesome) that is connected to the casino (also awesome) so it's just perfect. Staff was very friendly and helpful. We had breakfast in bed both mornings and it was delivered fast and hot. Beds were the best! Close to lake, stadiums... More

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Norwalk, OH
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A weekend at the Ritz-Carlton is as close to perfect as one can get. Breakfast at Muse restaurant was delicious, the atmosphere calm and relaxing, the attention and care of the servers was exceptional. Every staff member we encountered was so friendly. The rooms were nice, the bathrooms ... luxury! And the beds were the best! Valet service was very... More

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Senior Contributor
28 reviews 28 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Have stayed here at least a dozen times. Valet is always very good and efficient. Hotel has a classic old school charm that is nice. Not one of the better RCs ive stayed in though. The rooms could use a little TLC but beds and comforter are always top notch. Great location in the heart of downtown and indirectly attached... More

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Chicago, Illinois
Top Contributor
81 reviews 81 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 15, 2014

This Ritz Carlton is a perfect example of why the limited service hotels, with their distinct formula re succeeding to please masses while the luxury hotels like the RCs lose market share. I am handed a pre-checked key card but no one informs me anout the 2 different elevators that I have to take to get to my room. I... More

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Kelly S, General Manager at The Ritz-Carlton Cleveland, responded to this review

Dear Pasha55711, Thank you for taking the time to post your valuable feedback about The Ritz-Carlton, Cleveland. I apologize for the service you experienced as it does not live up to our Ritz-Carlton standards. I spoke with our operational team as soon as the feedback was received and will use this information to retrain and re-energize in the areas that... More

Clarion, Pennsylvania
15 reviews 15 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2014

The staff at the Ritz are the best. They greeted us as we arrived and were very knowledgeable. The rooms and bathrooms were well maintained. I was very happy with the level of service we received at this hotel. Our walk to and from the casino at the late hours were not an issue.

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Laurel, Maryland
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 8, 2014

We were in Cleveland visiting a very sick family member that was in the Hospital. After a long drive and spending 2 hours visiting, we headed over to check in. We were greeted pleasantly by Nicholas right away (valet). Royston took our luggage and ushered us to check in. Royston was very welcoming. Nakish checked us in rather quickly and... More

Was this review helpful? Yes 1
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 1, 2014

The Ritz is generally the best place to stay in Cleveland and i have stayed here in the past as well. It was striking that the place was starting to look tired and is need of refurbishment. Lobby service was average - front desk did not seem to be aware that i have stayed there before. Rooms were spacious and... More

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Kelly S, General Manager at The Ritz-Carlton Cleveland, responded to this review

Dear Wings_Wheels, Thank you so very much for your loyalty and your valuable feedback. I am very apologetic about the transportation issues that you experienced. I will discuss with our teams how we can improve the communication and ease of request for a seamless experience for you and our guests in the future. Please know I am available should you... More

Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 23, 2014

I have stayed at the Ritz many times and it is first class. Wonderful service. Impeccable rooms. However, if you want to enjoy an evening at the Horseshoe casino, good luck. The clientele, to be frank, is dangerous and the security is there to protect only its biggest gamblers. That means, if a thug comes and wants your seat, you... More

Was this review helpful? Yes 1
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 23, 2014

My husband and I stayed for one night while we were in town visiting family. I can't say enough great things about the hotel and staff. We were in a club room and the lounge and room were both incredible. We will be back every time we are in town.

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Additional Information about The Ritz-Carlton Cleveland

Also Known As:
The Ritz-Carlton Cleveland Hotel
The Ritz-Carlton Cleveland Hotel Cleveland
Ritz Carlton Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
Cleveland Ritz
Cleveland Ritz-Carlton
The Ritz-Carlton Cleveland Ohio
Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cleveland
#5 Family Hotel in Cleveland
#12 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton Cleveland 4.5*
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
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