The Ritz-carton Cleveland has the best Massage terapist I ever meet. Dalila is very gifted and professional. She made me fill in heaven. Her smooth hands are incredible and her good spirit is very contageous. I'm looking foward to go back again next year. Thanks Ritz-Carton for having her there. more

My husband and I recently stayed at the Ritz in downtown Cleveland. I am originally from Cleveland and annually, we drop the kids off with my parents and spend a night away to celebrate our anniversary. The Ritz, always elegant and in the heart of the city, is always a wonderful getaway for a night. The rooms had been renovated... more

Cleveland in December is not normally a destination I'd pick on my own. But one goes where business takes you and so I found myself staying there for twelve days this month. Let me say, the staff was wonderful. I'd name names but they were all great at the front desk as well as room service and in the spa.... more

This is a copy of the letter we just emailed to The Ritz. We have stayed here for years and stopped going for some of the reasons mentioned earlier. I feel most of those have been resolved and look forward to a return trip-especially since they will be renovating soon. We recently stayed with you September 27,28. We had an... more

From other reviews you can tell the facilities (rooms etc) at this place are a few decades past their prime, and I would certainly agree, having stayed there before. Nevertheless, you also expect good service from RC, so I booked there again. The Front desk was comically indifferent and rude. So much so that I after finding I had been... more

A very nice hotel, everything you would expect from a Ritz-Carlton. The rooms were lovely (No views), high ceilings, marble baths. The people were great; room service was expensive but perfect and right on time. Flawless check in, restaurants with top notch service and always with the Ritz air of sophistication. They even had a nice Champaign out at check... more

My sister and I treated ourselves to this wonderful hotel experience while attending a concert. From the moment we arrived, we were treated like royalty. Amazing service, and wonderful employees. We stayed on the Club Level. We were always asked if there was anything we needed/wanted. The food and drinks were always A+. I can't wait to stay here again.... more

I would put this in the bottom 10% of our Ritz Hotel experiences. The lobby and restaurant had all of the typical appointments. The rooms were stale and in need of a long overdue upgrade. Most of the staff was great. The concierge was weak, unable to make a simple breakfast recommendation (besides the hotel). more

On the July 4th weekend we stayed at the Ritz Carlton for a wedding. Wedding was lovely. Cockroach in my bathroom was not. I took the fellow downstairs in a ziplock bag and gave him to the person at the front desk. It really is a heck of a lot of money to stay in a place that has cockroaches!!... more