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All 35 Cleveland hotels

The Ritz-Carlton, Cleveland

4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113
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Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
viva4lv BROOKLYN HTS
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419 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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BROOKLYN HTS
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our stay at the Ritz-Carlton in downtown Cleveland was marvelous. From the valet parking (free) to the front desk personnel the welcome was awesome. Everyone was polite, polished and very friendly. The rooms are ooh la la! Silkiest sheets , high end toiletries, coffee, tea, free water all meant to please the fussiest patron. Tie this all together with the... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear viva4lv, Thank you so very much for your glowing appreciation and positive comments. I am so glad you felt pampered, well cared for, and comfortable. I look forward to meeting you on your return and will share these fabulous remarks with our Ladies and Gentlemen. Warm regards, Kelly A. Steward More

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

This is our fourth visit - we spend two nights enjoying a "girls' / women's getaway." Jasmine, Alice, Emelia and Demetrius have consistently "spoiled" us. We are completely and elegantly indulged. We highly recommend the experience.

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear NHLD, WOW and thank you so very much for the wonderful and complimentary review. I will be sure and recognize our fabulous team, who love to pamper and make our guests feel so special. We look forward to welcoming you back for more of this genuine feeling. Warm regards, Kelly More

Cincinnati, Ohio
Top Contributor
77 reviews 77 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

By now, most people know The Ritz is owned by Marriott and there is debate whether this has helped or hurt the franchise. It gets more complicated in Cleveland, in part due to the Horseshoe Casino keeps a number of rooms from the general public. The result is you can feel lucky if you even get a room. But once... More

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear JamesMaxx, Thank you for staying at The Ritz-Carlton, Cleveland and your fabulous comments. I am blessed to have a warm and genuine caring staff and so happy to hear about your experience. I look forward to welcomiing back and thank you for your loyalty. Warm regards, Kelly A. Steward More

Syracuse, New York
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Ritz in Cleveland for many months on a local assignment for work. I was thrilled to have that opportunity to stay here, and The Ritz Carlton didn't let me down. The location is excellent, perched over the very nice mall in downtown. After about a month of dining by room service and in the restaurant, I... More

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Barry144, Thank you so much for your loyalty and we appreciate your extended stay. I am so proud of our team and appreciate that they went above and beyond to show a personal and genuine touch with making anything you wanted, I am so happy you enjoyed and I thank you for taking your valuable time to express your... More

Top Contributor
130 reviews 130 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were greeted promptly upon our arrival. Our car was valet and our luggage was taken to our room while we were checking in. We had Club Concierge and we were very satisfied. Everywhere we went inside the hotel, all employees were incredibly nice and greeted us. I highly recommend staying here.

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Geocacher48, Thank you so very much for your wonderful review. I appreciate you taking time to write about your experience with The Ritz-Carlton, Cleveland. I will be sure and recognize our genuine Ladies and Gentlemen who are passionate about our guests! I look forward to meeting you upon future visits. Warm regards, Kelly More

Cleveland
Top Contributor
54 reviews 54 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The average Ritz Carlton is anything but average. The Cleveland Ritz is very nice but it just doesnt seem like the other properties. You can find other hotels that are newer and in some cases just as nice but they probably dont have the work ethic that most of the Ritz employees have. This is where the hotel shines. The... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Estebon, Thank you so very much for you feedback. I would love to have the opportunity to speak with you about your experience and appreciate your kind compliments of our Ladies and Gentlemen. So happy you enjoyed the brunch as well. My direct dial extension is 216.902.5270 Warm regards, Kelly A. Steward More

Ponte Vedra Beach, Florida
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On our first trip to Cleveland, we stayed in the Ritz for a business and pleasure trip and it was predictably a great experience. Central to all activities (Rock Hall, museums, restaurants, ballparks, and close to the water), the Ritz provides it's signature customer experience. The indoor pool is an escape in the winter months and the staff is the... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Jeff_S_Bell, Thank you so very much for your kind compliments and first class review. We appreciate you selecting The Ritz-Carlton, Cleveland and are so happy that the genuine service from our Ladies and Gentlemen made you feel at home and valued. We look forward to welcoming you and your family back. I look forward to meeting you . Warm... More

Prospect, Connecticut
Top Contributor
82 reviews 82 reviews
27 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed club level for a quiet anniversary celebration. When we opened the door to our room we were greeted with chocolate covered strawberries and rose petals! So surprised! The room was lovely;classic and similar to other Ritz Carltons. The bed was very comfortable. The beautiful marble bathroom had every amenity you could need.There was no mini fridge in the... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Metalmaiden, Thank you for a glowing review! I will be sure and share with our Ladies and Gentlemen. I am appreciative of the service you received and the delightful touch of surprises that awaited you . Our Club Lounge team are so attentive and really make for a very warm, genuine and personalized experience. We look forward to welcoming... More

Bryn Mawr, PA
Top Contributor
224 reviews 224 reviews
84 hotel reviews
222 helpful votes 222 helpful votes
5 of 5 stars Reviewed 5 weeks ago

At the end of August we stayed here while taking our child to college. While not as elegant as most Ritz-Carltons, the Cleveland hotel gets an "Excellent" rating because its staff works hard and goes the extra step for its guests.There was a small mixup in our rooms at check-in, and to make up for the inconvenience we were given... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear BrynMawr BK, Thank you so very much for your rating and review. I am so thrilled to hear that we delighted and surprised you with the service and especially the battery delivery. I am fortunate to work with such a very special team of service professionals.Thank you and we look forward to welcoming you upon your return. Warm regards,... More

Dover, Ohio
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 14, 2014

There is absolutely nothing and nowhere in the world of hospitality like A Ritz Carlton property. They are Ladies and Gentlemen observing Ladies and Gentlemen and no one ever forgets it. After a horrific experience battle ICC, we went to the Ritz and were immediately provided a club level room and had everything handled with the efficiency, unpleasantness,etiquette and professional... More

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Evasmallwood, Thank you so very much for your wonderful review and such positive comments. I will be delighted to share with our team. How we make our guests feel is so very important and I am so happy that it was a memorable and amazing respite for you and your niece and son. Thank you and we look forward... More

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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio

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