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The Ritz-Carlton, Cleveland

Certificate of Excellence
4.5 of 5
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Hotel packages
1515 West Third Street, Cleveland, OH 44113
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Complimentary Breakfast
The Ritz-Carlton, Cleveland
Best prices for: 1 room 1 guest
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Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
MaxxWhite216 Cleveland
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466 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio City, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I made the mistake of making reservations through Total Rewards at the Horseshoe casino. I reserved a king and received a 2 queen along with no help from the front desk. Calling total rewards was also a waste of my time. I find it odd when a casino owns the hotel it can't accommodate the guest room preferences. I stayed... More 

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Michael S, I apologize that we did not exceed your expectations. I would love the opportunity to speak with you so we can have you experience the hotel the way you expect and have an amazing and seamless experience. I am available at the hotel at 216.902.5270 if I may be of service. Warm regards, Kelly A. Steward More 

Cleveland
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are roomy, up to date furnishings. Very comfortable and peaceful stay. Easy access to Tower City and Casino and Quicken Loans Arena. Friendly staff, rooms are pricey. Check your amenities before you reserve a room. Good hotel for business, solo or couples.

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Shelby, Michigan
Top Contributor
59 reviews 59 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here the weekend of the NCAA basketball tournament. We went to visit the Rock and Roll Hall of Fame. The hotel is perfectly situated for the baseball stadium and basketball arena and a short drive to Hall of Fame. Hotel staff are wonderful and prepared for our arrival. Rooms are very well appointed and generously sized. Fitness center... More 

Was this review helpful? Yes 1
Fredonia, New York
Top Contributor
105 reviews 105 reviews
8 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our 2nd time here was even better than the 1st. Surprisiedly informed at desk that were elevated to the club level which included all of the extra amenities. Concierge staff was excellent and very informative. Room was in perfect order. Only downfall of this property is access. Elevator situation is time-consuming. Sleep comfort and noise level were perfect. An enjoyable... More 

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Collinsville, Illinois
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First off, I can't speak to the value since we were comped by the new Horseshoe casino in the Tower City complex. I suspect this is what an elegant traditional downtown hotel is supposed to be- doormen, very polished desk attendants, marble floors, classy (expensive) restaurant, etc. The room itself was more than adequate- very clean, comfortable beds, nice toiletries,... More 

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Cincinnati, Ohio
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 19, 2015 via mobile

My husband and I stayed here for one night in March. The location is perfect - you are within minutes of the casino, great restaurants and the entertainment district. From the minute we got there to the minute we checked out, the staff was amazing. They were polite, friendly and efficient. The room was huge, clean and well-appointed. My husband... More 

Was this review helpful? Yes 1
Top Contributor
97 reviews 97 reviews
72 hotel reviews
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed March 19, 2015

Below Ritz standards in my opinion. Club. level was no different than being on a coincerge floor. Lacked the "special" that makes Ritz unique, Staff very helpful when flight cancelled. Due to extreme weather I stayed in hotel . Doubtful I would stay here again and I love Ritz but not worth money.

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Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear LaCleveland, Thank you so very much for your review and compliments about our service at our hotel. I apologize that we did not exceed your expectations. We always want to ensure you have a most memorable and special experience. I would love to have the opportunity to speak with you at your convenience as I appreciate your feedback and... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2015

I loved the proximity from the hotel to the casino. It was directly in the middle of downtown and close to everything. The hotel room was immaculate and met my expectations of a 5 star hotel. I was greeted at the side of the hotel by valet who gave me a ticket and of course gave me the option of... More 

Was this review helpful? Yes 1
Columbus / Cleveland
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 17, 2015

I have been frequenting the Ritz as a paying guest of the hotel, and as a guest for business meetings since the mid 90's. Under the hotels previous ownership, and an employee of the same ownership group in a different capacity, attention to detail was never a question; unfortunately, I cannot say the same standard is being upheld in the... More 

Was this review helpful? Yes 2
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear PCLR1982, Thank you for your review. Your compliment on our customer service is appreciated and we are very genuine and passionate about our guests. I apologize that we have not met your expectations. I appreciate your feedback and would welcome the opportunity to speak with you at your convenience. I am available via my direct line at 216.902.5270. Warm... More 

Woodside
Contributor
19 reviews 19 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 14, 2015

Fantastic luxury and beautiful hotel. The staff is great, friendly, accommodating and helpful. It's location right in the shopping center, close to the casino and the metro are definitely helpful and you can walk to the sporting events, and most of downtown. The one thing that doesn't let me rate it as Excellent is that they are partners with the... More 

Was this review helpful? Yes 1
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