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The Ritz-Carlton, Cleveland

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1515 West Third Street, Cleveland, OH 44113
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The Ritz-Carlton, Cleveland
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558 Reviews from our TripAdvisor Community

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Alexandria, Virginia
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I always enjoy the room when I get there as a guest of a friend, however you must notify valet service a minimum 15 minutes ahead of time to make sure your car is waiting for you. I have notified up to 25 minutes and my vehicle still was not available. Very professional and friendly staff however. Management is not... More 

Helpful?
Thank Darrell Y
Boston, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I am surprised this hotel still carries the name Ritz Carlton, it certainly feels more like a Marriott. I was in a standard king room. The bed and room was fine. Nothing special. Furniture very cheap, similar to a Marriott, not a luxury hotel. The bathroom was terrible. Very small and had a shower curtain. The location of the hotel... More 

Helpful?
Thank Richard S
Columbus, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

For our 49th anniversary my husband surprised me and made reservations at the Ritz- Carlton. He got the arts package which gave us immediate passage to the Monet exhibit at the Cleveland museum of art. The hotel was beautiful, the people working so nice and Ithe free breakfast exquisite and taste so good. The room was clean, bed comfortable, great... More 

Helpful?
Thank Myr1944
Columbus
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

What a delight our stay at the Cleveland Ritz-Carlton was! We stayed on the Club Level in room 1412 with a lake/river/parking lot view. The accommodations were exactly what you'd expect - tasteful, comfortable, and spotless. Our room was a bit cramped - peering in some others, it seems ours lost some SF due to a turn in the hall,... More 

Helpful?
Thank jloug
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear LuigiSLP, Thank you so very much for your accolades and kind comments. We look forward to welcoming you back and I will be sure and share with our Ladies and Gentlemen. warm regards, Kelly More 

Detroit, Michigan
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Great location right in Center City mall. Indoor walking to Quicken Loans Arena and Horseshoe Casino. Excellent Mortons restaurant. Great breakfast in hotel and nice lobby bar. Plenty of retail in mall. And top notch Ritz-Carlton service.

Helpful?
Thank slpluigi
Liberty Twp
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago

We enjoyed great,friendly service from all the staff from Valet parking to check-in to check-out. So many things to do or see within walking distance. We enjoyed shopping in the tower complex connected to the hotel. And just around the corner the Rock and Roll Hall of Fame. Then evening fun At the Horseshoe Casino which was also attached to... More 

Helpful?
Thank 481kennethr
Shaker Heights
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I bought a gift for a friend. A romance package at the Ritz. The room wasn't ready, none of the package items were in the room and then the hotel tried to charge them a room service charge to bring it up to the room. When they went to check out my friend was told that my card authorization was... More 

Helpful?
3 Thank Specialedgal
Michelle T, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Specialedgal, Thank you for our feedback. My sincere apologies for your experiences. Thank you for speaking with our managers previously and I look forward to speaking to you so we can better serve our guests. I look forward to winning back your loyalty. Warm Regards, Kelly More 

Toronto, Ontario, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 2, 2016

We had a suite with 3 bathrooms. The suite was clean, bed very comfy, well cleaned bathrooms. Complementary bottle waters was well stocked, 6 different flavors of expresso, coffee and fully stocked fridge with tons of liquors to choose from. Complementary valet parking with unlimited in/out privileges.No complaints about the room. Location is right at downtown, 2 blocks from Horseshoe... More 

Helpful?
1 Thank Karina D
New London, Ohio
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 31, 2015

Was our first time getting to experience the Ritz. When we arrived the Valet Pedro opened our doors and introduced himself and was very kind and polite, he headed us in the direction of the lobby. Entering the building, it was still decorated for Christmas and was stunningly beautiful. We then encountered Lisa at the desk and she was friendly... More 

Helpful?
2 Thank Maverickmedic
Youngstown, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 23, 2015

Hello all and Happy Holidays, I would think staying at Ritz Carlton in any city, regardless of economics, you expect simply the best, from the moment you walk in ,till the second you leave, not the case with the Cleveland venue. First there is the parking debacle , talk to 8 , YES 8 different people, get 8 different answers,... More 

Helpful?
1 Thank George M
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Good Afternoon George M, Thank you so much for staying with us. I am disappointed to hear of your experience and will use this as a training opportunity with our Guest Reception team. I would welcome the opportunity to speak with you and apologize. Warm regards, Kelly A. Steward More 

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