We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Cleveland

Certificate of Excellence
Hotel website
Hotel packages
1515 West Third Street, Cleveland, OH 44113
Special Offer
Complimentary Breakfast
The Ritz-Carlton, Cleveland
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Steelerlady7 Fredonia, New York
Review This Hotel

463 reviews from our community

Traveler rating
    279
    115
    43
    13
    13
See reviews for
68
179
24
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (463)
  • Mar-May only
    (90)
  • Jun-Aug only
    (154)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (95)
All months
Fredonia, New York
Top Contributor
63 reviews 63 reviews
5 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our 2nd time here was even better than the 1st. Surprisiedly informed at desk that were elevated to the club level which included all of the extra amenities. Concierge staff was excellent and very informative. Room was in perfect order. Only downfall of this property is access. Elevator situation is time-consuming. Sleep comfort and noise level were perfect. An enjoyable... More 

Was this review helpful? Yes
Collinsville, Illinois
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First off, I can't speak to the value since we were comped by the new Horseshoe casino in the Tower City complex. I suspect this is what an elegant traditional downtown hotel is supposed to be- doormen, very polished desk attendants, marble floors, classy (expensive) restaurant, etc. The room itself was more than adequate- very clean, comfortable beds, nice toiletries,... More 

Was this review helpful? Yes
Cincinnati, Ohio
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed here for one night in March. The location is perfect - you are within minutes of the casino, great restaurants and the entertainment district. From the minute we got there to the minute we checked out, the staff was amazing. They were polite, friendly and efficient. The room was huge, clean and well-appointed. My husband... More 

Was this review helpful? Yes
Top Contributor
97 reviews 97 reviews
72 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed 1 week ago

Below Ritz standards in my opinion. Club. level was no different than being on a coincerge floor. Lacked the "special" that makes Ritz unique, Staff very helpful when flight cancelled. Due to extreme weather I stayed in hotel . Doubtful I would stay here again and I love Ritz but not worth money.

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear LaCleveland, Thank you so very much for your review and compliments about our service at our hotel. I apologize that we did not exceed your expectations. We always want to ensure you have a most memorable and special experience. I would love to have the opportunity to speak with you at your convenience as I appreciate your feedback and... More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved the proximity from the hotel to the casino. It was directly in the middle of downtown and close to everything. The hotel room was immaculate and met my expectations of a 5 star hotel. I was greeted at the side of the hotel by valet who gave me a ticket and of course gave me the option of... More 

Was this review helpful? Yes 1
Columbus / Cleveland
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been frequenting the Ritz as a paying guest of the hotel, and as a guest for business meetings since the mid 90's. Under the hotels previous ownership, and an employee of the same ownership group in a different capacity, attention to detail was never a question; unfortunately, I cannot say the same standard is being upheld in the... More 

Was this review helpful? Yes 2
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear PCLR1982, Thank you for your review. Your compliment on our customer service is appreciated and we are very genuine and passionate about our guests. I apologize that we have not met your expectations. I appreciate your feedback and would welcome the opportunity to speak with you at your convenience. I am available via my direct line at 216.902.5270. Warm... More 

Woodside
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fantastic luxury and beautiful hotel. The staff is great, friendly, accommodating and helpful. It's location right in the shopping center, close to the casino and the metro are definitely helpful and you can walk to the sporting events, and most of downtown. The one thing that doesn't let me rate it as Excellent is that they are partners with the... More 

Was this review helpful? Yes 1
Shawnee, Kansas
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We splurged on this stay! The view from one of the upper floors was fantastic. The Cuyahoga River makes a huge bend seen from our window. In 1969, it was so polluted by floating pieces of oil slicked debris that a passing train ignited sparks on the river, setting it on fire. The fire reached heights of five stories and... More 

Was this review helpful? Yes 2
Grafton
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

The employees go above and beyond at the Ritz-Carlton! Although the building is older the rooms are beautiful and the furniture is of high quality. Valet parking is a very nice touch and makes everyone feel important. Enjoyed our stay very much.

Was this review helpful? Yes
Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed a long weekend on the concierge floor at the Ritz in Cleveland. Having just been through some surgery that prevented us from attending Mardi Gras in New Orleans, we decided to spoil ourselves at the Ritz. There is no better hotel experience than the Ritz and no better Ritz than the Cleveland Ritz Carlton. They... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

110 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (100)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (40)
Viewed
Bathroom (9)
Viewed
Dining (4)
Viewed
View from room (1)
Viewed
Pool/beach area (2)
Viewed
Other (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (4)
Viewed
Dining (2)
Viewed
Room/suite (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question