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All 34 Cleveland hotels

The Ritz-Carlton, Cleveland

4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113
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Ranked #2 of 34 Hotels in Cleveland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
metalmaiden Prospect, Connecticut
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412 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prospect, Connecticut
Top Contributor
81 reviews 81 reviews
27 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed club level for a quiet anniversary celebration. When we opened the door to our room we were greeted with chocolate covered strawberries and rose petals! So surprised! The room was lovely;classic and similar to other Ritz Carltons. The bed was very comfortable. The beautiful marble bathroom had every amenity you could need.There was no mini fridge in the... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Metalmaiden, Thank you for a glowing review! I will be sure and share with our Ladies and Gentlemen. I am appreciative of the service you received and the delightful touch of surprises that awaited you . Our Club Lounge team are so attentive and really make for a very warm, genuine and personalized experience. We look forward to welcoming... More

Bryn Mawr, PA
Top Contributor
223 reviews 223 reviews
84 hotel reviews
222 helpful votes 222 helpful votes
5 of 5 stars Reviewed 1 week ago

At the end of August we stayed here while taking our child to college. While not as elegant as most Ritz-Carltons, the Cleveland hotel gets an "Excellent" rating because its staff works hard and goes the extra step for its guests.There was a small mixup in our rooms at check-in, and to make up for the inconvenience we were given... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear BrynMawr BK, Thank you so very much for your rating and review. I am so thrilled to hear that we delighted and surprised you with the service and especially the battery delivery. I am fortunate to work with such a very special team of service professionals.Thank you and we look forward to welcoming you upon your return. Warm regards,... More

Dover, Ohio
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There is absolutely nothing and nowhere in the world of hospitality like A Ritz Carlton property. They are Ladies and Gentlemen observing Ladies and Gentlemen and no one ever forgets it. After a horrific experience battle ICC, we went to the Ritz and were immediately provided a club level room and had everything handled with the efficiency, unpleasantness,etiquette and professional... More

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Evasmallwood, Thank you so very much for your wonderful review and such positive comments. I will be delighted to share with our team. How we make our guests feel is so very important and I am so happy that it was a memorable and amazing respite for you and your niece and son. Thank you and we look forward... More

Michigan
Top Contributor
75 reviews 75 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were given a comp to stay at the Ritz in Cleveland to go to the Horseshoe casino. This is one of the best staff's we have ever come across in our travels. The room was a disappointment. Coffee maker didn't work, the air conditioning sounded like a 1958 Buick and the shower door had mold/rust. Now the room was... More

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Travel4funnMichigan, Thank you so very much for this gift of feedback. I appreciate your recognition of our staff and the service they provide. I will be delighted to share with our Ladies and Gentlemen. I apologize for the issues and situations with your room. We will research the findings in the room and correct immediately. I would love the... More

Burlington
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I visited the Ritz Carlton in Clevland fro a weekend stay stay. I must say that all the employee's were the most polite people I have ever met. Starting with the parking attendant. I was asked if I was done with the garbage I had in my car, and when I told him I was, he said that he would... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Rasian, Your review makes me beam with pride and thank you so much for your outstanding review and compliments of our staff. I look forward to meeting you upon your return visit. I appreciate you recognizing our Ladies and Gentlemen, how they made you feel and your needs anticipated. Warm regards, Kelly A. Steward General Manager More

Commerce Township, Michigan, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

This was one of many trips we have taken to cleveland in recent months . All staff is always courteous and professional. The room was clean and in order except that the phone didn't work. Trying to call from my cell was unsuccessful because all numbers I googled gave me toll free numbers that did not get me to the... More

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Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Linda B, Thank you for your feedback and I so appreciate your review so we can be of better service to our guests. I apologize for the challenges you experienced and I will be sure and collaborate with our service professionals to see how we will deliver flawless service. I look forward to meeting you and welcoming you upon... More

Saint Augustine Beach, Florida
Top Contributor
51 reviews 51 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you want an enjoyable weekend in Cleveland hit the "Flats" and stay at the Ritz on a weekend package. You can walk pretty much anywhere in town and do not miss Johnny's Downtown on 6th street for a cocktail hour before walking over to the Rock and Roll Hall of Fame to watching the Tribe play. The hotel is... More

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Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Will R, Thank you for your positive comments of The Ritz-Carlton, Cleveland and our city with all the sites and happenings not to be missed. So happy you enjoyed and we look forward to your return. Warm regards, Kelly A. Steward General Manager More

M-Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife, son, and I stayed here for a night in July. As usual, the service was wonderful. Our check-in went so smooth and fast we could not have been happier. Front desk assistant even went above and beyond to walk me half way to the closet place to purchase cold medicine. The room was as comfortable as one comes... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear M-Michigan, Wow! Thank you so much for this wonderful review. I am delighted that we made you and your family feel right at home and comfortable. I will be sure to share this heartfelt recognition with our Ladies and Gentlemen. With much gratitude and warm regards, Kelly A. Steward General Manager More

Toronto
Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just returned home from another stay at The Ritz Carlton in Cleveland. Each and every time I visit this hotel, I am never disappointed. From the greeting by valet parking attendants to the reception at the Front Desk, the service is excellent. The rooms are elegant without being gaudy or over the top and the beds are SO comfortable.... More

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear TorontoTravelMan07, I am most appreciative of your fabulous review. Thank you for your loyalty, business and your very articulate recognition of your experience with our Ladies and Gentlemen and the hotel. Your comfort is so important to us. Thank you and looking forward to welcoming you back. Warm regards, Kelly A. Steward General Manager More

Senior Contributor
35 reviews 35 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a marvelous stay at the Ritz Carlton in Cleveland Ohio. My room was very nice with a very nice view. I can not priase the Hotel staff enough. They were very friendly and helpful. I recommend staying there the next time you are in Cleveland. The Horseshoe Casino is in the Mall below the Hotel.

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Juliepsheridan, I am delighted to hear that you enjoyed the experience at The Ritz-Carlton, Cleveland. I thank you for the kind compliments as I am fortunate to have an amazing team of service professionals who are genuine, warm and caring. We look forward to seeing you in the future and thank you for being with us. Warm regards, Kelly... More

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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio

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