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All 35 Cleveland hotels

The Ritz-Carlton, Cleveland

4.5 of 5 Hotel   |   1515 West Third Street, Cleveland, OH 44113
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The Ritz-Carlton, Cleveland
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Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Susan H
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444 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Recently stayed at the Ritz for a night getaway! Very polite staff and extremely clean. Within walking distance to the flats and nice attached shopping mall. Beds were extremely comfortable and lounge area roomy. Would stay again

Was this review helpful? Yes
Carrollton, Ohio
1 review
5 of 5 stars Reviewed 5 days ago NEW

A group of us just spent two nights at the Ritz-Carlton, celebrating my mother's 80th birthday. It's almost impossible for me to put into words how fantastic our stay was. My mother was actually teary-eyed telling her friends about how special she was made to feel by the staff. The room was terrific and the food wonderful, but the attentiveness... More 

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Clarion, Pennsylvania
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My experience at the Ritz Carlton continues to be top notch. The folks were prompt, helpful, polite, and considerate. Everything from the arrival / valet, front desk, and staff were very professional. The hotel maintains a very clean status in and out of the room. I would not hesitate to stay at this hotel in the future.

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Cessnapilot2, Happy New Year! Thank you so much for your beautiful compliments. We so appreciate your fabulous review. I look forward to meeting you in the future and welcoming you back. Warm regards, Kelly More 

westlake, ohio
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Short overnight at this property courtesy of Horseshoe casino. Older hotel, smaller room but clean and classy. Staff was very friendly. Service was Excellent. Convenient Valet Parking. Accommodations are first class. Plenty of food and shopping nearby. Casino is a modest, indoor walk through the tower city complex. Perfect for an overnight visit or a couple of days around a... More 

Was this review helpful? Yes 2
Michelle T, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Blueswriter, Thank you for your kind compliments of our hotel. We appreciate you taking your time to let us know about your wonderful experience. I will be sure to pass on your comments to all our ladies and gentlemen. We look forward to the pleasure to having you back with us. Warm Regards, Kelly More 

Wilkes-Barre, Pennsylvania
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I went to Cleveland for our Anniversary. The front desk staff went out of their way to make our visit memorable, including sending up a surprise delivery to our room. The attention was appreciated.

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Willtravel4food2014, Happy Anniversary! Thank you for celebrating with us and taking time for writing a response. I will be sure to recognize our team of service professionals and how they made you feel so special. I look forward to welcoming you back and making more special memories for you and your wife. Warm regards, Kelly More 

Illinois
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

we have stayed at six Ritz locations and the service is always great. This hotel just misses on the amenities like a larger suites, or even a pool/spa. The location is perfect, and the rates are fair.

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear gdaum3n, Thank you so very much for taking the time to review our hotel. I appreciate your comments and we are looking at fascinating features and amenities in the near future. If I may be of any assistance, please know I am available. Warm Regards, Kelly More 

Maple City
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Dec 28th and 29th 2014. Just let me say that the 2 days I spent at this Hotel was the most relaxing time I have had in a long time. Byron at check in was wonderful he took care of all the things that I needed. Elsie at the lobby bar on 6 was very friendly when my party showed... More 

Was this review helpful? Yes 1
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Micky B, Happy New Year! Thank you so very much for your glowing remarks and taking the time to let us know. I will recognize Byron and Elsie and all of our staff for making you feel so welcomed and feel so special. We look forward to your return and appreciate you staying with The Ritz-Carlton, Cleveland. Warm regards,... More 

Norwalk, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I decided to have a little getaway after Christmas and this was our first time staying at the Ritz. The staff was very accommodating and friendly. Someone was always there to help us with any needs we had. Our room was very nice, clean, had a fresh smell and was well taken care of. We had room... More 

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Maylemoo, WOW! What a wonderful and fantastic review. Thank you for taking your time to let us know of the service and experience you had. We look forward to welcoming you upon a return visit, and I would personally like to meet you. Please know I am available should you need anything. Warm regards, Kelly More 

Cleveland, Ohio
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It can be a little crazy in here...many drunk gamblers roaming around....all the visiting NBA Basketball teams stay here....a few Baseball Teams...and people performing at the Q Arena. Great Service - Close to Casino - in center of Downtown

Was this review helpful? Yes
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Thank you for your comments. We welcome our guests and appreciate all who visit. I apologize that you did not find the experience to your expectations on that particular night. I would welcome the opportunity top speak with you ad can be contacted at the hotel at 216.623.1300 Thank you, Kelly More 

Lebanon, OH
Top Contributor
69 reviews 69 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Two lobbies was different. All staff were helpful and super polite whenever we interacted. "Free is for me" as this stay was rewards from the casino. Location is the best thing about hotel. Rooms are nice but not what I envisioned a Ritz to be. I think it is just an old building. It was clean which is all I... More 

Was this review helpful? Yes
Michelle T, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Joby1only, Thank you for positive comments. I am glad to hear you had an enjoyable stay at our hotel and the casino. We look forward to welcoming you back here again. Warm Regards, Kelly General Manager More 

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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz-Carlton Cleveland
Ritz Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#1 Luxury Hotel in Cleveland
#2 Family Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland

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