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The Ritz-Carlton, Cleveland

Certificate of Excellence
4.5 of 5
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1515 West Third Street, Cleveland, OH 44113
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Complimentary Breakfast
The Ritz-Carlton, Cleveland
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Ranked #2 of 35 Hotels in Cleveland
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
Timothy O Chicago, United States
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491 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, United States
Level Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here for a two night stay, and I really glad we did. The whole stay and experience is what you would expect from a Ritz Carlton hotel. From check in to Check out a wonderful experience. Rooms are completely up to date, and beautifully appointed. Located across the street from the Harrshs casino and adjacent to a mall, both... More 

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Rome, Georgia
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our family arrived very late and we were greeted with the friendliest and genuinely kindest man ever (Gregg), who helped us with suitcases, ice, setting up our parlor couch bed, and even returned later with maps of things to do in the city. What a help after traveling all day to get to our destination! Joann provided a very smooth... More 

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dundee michigan
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

My husband, daughter 25 and son in law 25 joined me for a road trip baseball game at Progressive field. We spent the night at the Ritz Carlton and was able to park our car at valet and walk everywhere we wanted! This is our third stay and will definitely not be our last! Our room was comped by Horseshoe... More 

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Atlanta
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The Ritz Cleveland has the traditional R-C service quality. Lots of and very friendly staff. The food was good, but in my case was limited to catered breakfasts. By other Ritz standards, the prices were very reasonable. There was/is a slight problem in that one of the two tower elevators was under repair/renovation, and without it, the hotel is under-elevatored.... More 

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Grafton, Mass
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18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We came to Cleveland for two reasons. It was a stop on a long trip to South Dakota and Yellowstone, and we wanted to visit the Rock and Roll Hall of Fame. We got there early and our room was not ready. The reservations clerk put our luggage away and gave us a card key to get into the concierge... More 

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Holtsville, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

On the positive side this hotel is clean, and customer service is spectacular. Any time I met one of that staff they were incredibly accommodating and tremendously friendly. Anything I asked for in the hotel, they took care of expediently. The negative aspect was that I went to an affair there and the food was adequate. Surely not up to... More 

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Ontario
Level Contributor
188 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff were friendly, but certainly didn't have that Ritz trademark command of guests names, the Club Lounge and Alice were very nice and while the room was nice and spacious, the bathroom was dated with no separate shower. The location is great for sporting events (Golden State NBA team was even staying for the NBA Finals when we were there)... More 

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Tampa
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Ritz Cleveland and although the front desk and bellman display a high level of customer service, the hotel itself was nothing special. The room was dated, carpet worn, there were definite signs of wear and tear in the furniture too. There were no convenient plugs for all your electronics, and the plugs in the bathroom kept... More 

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Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Travellor06, Thank you so very much for staying with us and we appreciate your kind compliments of our amazing Ladies and Gentlemen and the service. Your honest feedback is welcomed so that we may better serve our guests. Please know that we are addressing the product for future improvements and exceeding our guest expectations. Warm regards, Kelly More 

Medina, United States
Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Had a great stay at the Ritz-Carlton. We were there for a 50th High School reunion and decided to stay the night as well. Very friendly staff, easy check in, and outstanding evening dinner. Breakfast the next morning featured a Hugh selection to choose from. All the staff were friendly and did everything yo feel at home.

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Elyria, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel beds are so comfortable. The people working there treat you like royalty. They have a nice bar and this hotel is connected to Tower City - so you can shop and bring pkgs back to your room. It is such a good location to walk around Cleveland and see the sights. Definitely will go back here.

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