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Renaissance Cleveland Hotel

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24 Public Square, Cleveland, OH 44113
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Renaissance Cleveland Hotel
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753 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Renaissance Cleveland Hotel
See the most recent reviews
Hawaii Kai
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This historic hotel has a great location in the center of Cleveland, right on Public Square, walking distance to Tower City and 4th Street nightlife. Pool and work out facilities ok nothing special but good for business travel. Service is great at this hotel. Rooms very nice, 7th floor has more spacious rooms with two TVs, couch, desk etc. Room... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Tomas and thank you so much for choosing to stay with us on your visit to Cleveland. We very much appreciate the wonderful four stars and of course your many compliments. Thanks once again and please visit us again soon. Safe travels! More 

Berkeley, California
Level Contributor
156 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

This historic hotel has a large and charming lobby on the second floor where you check-in; the hotel has style . The lobby bar is comfortable and serves a limited menu. The main restaurant is Sans Souci and right off the lobby. The hotel is directly connected to the Tower which features a mall including several casual food restaurants. Easy... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and THANK YOU so much for the glowing five star review. We appreciate the feedback and have passed all comments to our executive team for sharing with the appropriate departments. We are thrilled to hear that everything was to your liking and we look forward to seeing you again very soon. Best wishes and safe travels from our team... More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Need to give a shout out to the awesome security and lost and found. On 7/23, I realized i left my cellphone in room when boarding a plane out of cleveland, I called in a panic, and within 15 minutes they had located my phone, and within the next 30 they informed me they would be returning by mail to... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Greetings and thank you so very much for taking the time to post about your experience. We are thrilled to hear that you were reunited properly with your phone! We've passed your comments directly to our general manager to share with the team. Once again, thank you for visiting and please return soon. Safe travels! More 

San Diego, California
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

A nice hotel with decent sized rooms. The lobby is scenic with a big great open floor plan. Plenty of seating throughout the lobby and bar area. The actual lobby is located on the 2nd floor so you must take 20 or so stairs or take the elevator from the ground floor to the lobby. I rate this hotel low... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello KP and thank you not only for visiting, but for taking the time to post. On behalf of our entire team here at Renaissance Cleveland Hotel, we truly apologize for any issues you may have had while entering/exiting the property or within Terminal Tower. We have passed your comments directly to our general manager for her review as well.... More 

Naperville, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After two cancelled flights & 6 hours of delay, I was greated by a front desk female that truly expressed she could car less if I was here. I am Marriott Platium. I questioned the room and floor. Response, Sold outy. It is ok to not really care when sold out. Enrtry was from the garage is very dirty. Room... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Ed and thank you very much. First of all, please accept our thank you for your loyalty to the Marriott brands throughout the years. Second, we truly apologize. We are terribly sorry for any and all disappointment while visiting and please know that we have passed your comments to our general manager for her review. We thank you for... More 

Travelers are raving about these Cleveland hotels

Milan, Italy
Level Contributor
92 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Centrally located, can walk to all major points of interested downtown, the hotel resides in a very old building which has its charm. Rooms are new, clean and the service is excellent. Direct access to Tower Shops. Would definitely stay there again

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Greetings from Terminal Tower! Thank you so very much for choosing to stay and for posting such a wonderful review. We appreciate the comments and hope to see you again soon. Safe travels! More 

Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was average - not worth the price. I would stay someplace else next go around. It's a very old hotel with the ornate gold and red everywhere. Parking deck is weird to get in and out of. The elevator was very old. I was expecting better from a renaissance.

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Sandy and thank you very much for visiting. On behalf of our entire team here in Cleveland, we apologize for any inconvenience and/or disappointment with your visit. Please know that we have passed all comments directly to our general manager for her review. Thank you again. More 

Dayton, Ohio
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

THE GOOD: I read many reviews before I booked this hotel, since I was booking last minute, I was excited to get a great room price here. I had wanted to stay closer to the Q and the Indians Stadium, but this hotel proved a short walk to both through the "tower" and the gateway walkway. The tower mall was... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and thank you for choosing to stay with us on your recent visit to downtown Cleveland. We certainly appreciate the feedback as these details assist other guests when making future plans. Thank you once again and please visit us again soon. More 

Troy, Ohio
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Love this grand old dame- I would have given it a 5 rating, but, jackhammers start at 7 am on Public Square getting it ready for the RNC next year. Can't stay here again until the construction which engulfs the hotel is finished :( However, Great location for being downtown or easy access to east or west side of Cleveland.... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Freezos. Goodness, what amazing history you have with our hotel - you AND of course The Beatles. Thank you so much for returning so many times over and of course for taking your time to post. We apologize for the noise on Public Square and we all look forward to the project being completed! More 

Cleveland, Ohio
1 review
1 of 5 stars Reviewed 2 weeks ago

Called early in the morning in attempt to reserve a room under a wedding party name. I was given a different phone number to call. This number went to a voicemail. Waited awhile and called the number multiple times hoping to speak with someone. Finally left a message. A couple hours had passed. There was no return call. I called... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Landy and thank you for posting. We agree that it sounds as if you were given a terrible runaround. Our executive team would very much like the opportunity to speak with you about this matter should it still be outstanding. Please email us at rencleveland@renaissancehotels.com so that we may assist. We are truly very sorry and look forward to... More 

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