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All 35 Cleveland hotels

Renaissance Cleveland Hotel

4.0 of 5 Hotel   |   24 Public Square, Cleveland, OH 44113
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Ranked #19 of 35 Hotels in Cleveland
A recent review
3 of 5 stars reviewed today
hitch212 Olmsted Falls, Ohio
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642 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Olmsted Falls, Ohio
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed today NEW

My wife and I stayed here for one night by way of a comp from the nearby casino. Check in was quick and the desk clerk was very friendly. Our room was an interior room facing the pool atrium. This may be the smallest hotel room I have ever seen. By my calculation it was about 200 square feet. The... More

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Top Contributor
183 reviews 183 reviews
26 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I've stayed at several Renaissance's, all have been great until this place. The room was odd shaped. It was in the shape of an L. The long part of the L is the king sized bed with only one night stand, a pain for two travelers. There was room for a small second night stand. Are they that cheap? In... More

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello ClubNev and thank you so much for choosing to stay with us here in Cleveland. Our general manager would very much like the opportunity to make this right with you and we were hoping that you could please email us at rencleveland@renaissancehotels.com with details about your stay and contact information so that we may please get back with you.... More

Detroit
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This place has some nice rhi gs going for it, but put some money in it Marriott! Got in checked in w no prob, went to my room on the 9th floor, opened the door and wow, over 95 degrees in there! No thermostat on wall, two wall u its that hadsome weird 1960's style knob pouring out heat. Opened... More

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Zeke, and thank you for choosing to stay with us here in Cleveland. We're terribly sorry that you were disappointed with your visit. We have taken all input and passed it directly to our general manager for her review. We do very much appreciate the feedback and we're very sorry that your experience with us was not as expected.... More

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My sister and I stayed at the hotel this past weekend 9/26 and had a fantastic experience. The room & amenties were excellent, staff could not have been friendlier, especially Sonia & Regina --- Front Desk, as well as Tiffany. We were extremely impressed with every aspect, including the valets. Our sincere appreciation to all of you.

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Susan and thank you so very much for staying with us! We are a bit confused about your rating as you gave your stay with us the lowest possible star rating, however your comments offer nothing but accolades. We hope that the one star was an error or oversight! Thank you also for mentioning both Sonia and Regina by... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed here several times for business over the last few years. It's not the nicest hotel in Cleveland - the facade and lobby are beautiful, but the rooms are cramped and feel a bit underwhelming. The bed is comfy and the pillows are good. The bathroom is tiny and difficult to move around in, but the shower is nice.... More

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Annie and thank you very much for visiting with us again here in Cleveland. On behalf of our entire team, we sincerely apologize for any disappointment. Regarding your particular guest room size, please know that actually each and every one of our 491 guest rooms are completely unique in size and layout. Absolutely no two rooms are the same... More

Washington DC, District of Columbia
Top Contributor
75 reviews 75 reviews
57 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is actually the 2nd time I've stayed at this property. Walking into this hotel makes you feel like you've walked into a Turner Classic Movie. It is classic and grand. I forgot how much I liked it last time, until I went in again this trip. The staff were friendly and quick -which is really all you want when... More

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Windsor and thank you so much for visiting. We also appreciate you taking the time to post such a thorough review of your stay. Regarding your comments on your particular room size, please know that each of our 491 guest rooms are completely unique in size and layout. This is due to the historic nature of the hotel and... More

Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really enjoyed my stay at this hotel. This is a classic, high end hotel with great attention to detail. These types of hotels are few and far between these days. I stayed here for business and was very impressed. The lobby and common areas are top notch. The rooms were really nice. The concierge lounge was very nice and the... More

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Greetings from Cleveland and thank you so very much for the wonderful five star review! We certainly appreciate you visiting and of course for taking the time to post. Thank you again and safe travels! More

bethesda, md
Top Contributor
283 reviews 283 reviews
27 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a work meeting - a total of 4 nights. The front desk staff were terrific. My room was very large and clean, and the bathroom was also large and clean. I did not like the pillows though, but I was able to figure that out no problem. My concern was with the business center/sales... More

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello tiki and thank you very much for taking the time to post. Please know that we are terribly sorry for any and all issues you experienced while visiting. Your comments regarding our sales team certainly appear out of the norm and for that we would really appreciate an email that we may forward not only to our general manager,... More

Saint Louis, Missouri
Top Contributor
50 reviews 50 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at the Renaissance in downtown Cleveland while she was on a business trip, and the hotel was excellent. The location, the staff, and accommodations, the food, the lounge area - everything was perfect! We will definitely return!!

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Duane and thank you so much for visiting! We love seeing the glowing five stars and we are extremely happy to hear that everything was a success for you and your wife. We've passed your wonderful compliments on to our general manager and we hope that you will soon visit with us again. Thank you! More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2014

Outstanding service started when checking in and continued throughout my stay. My room was lovely, the bed very comfortable and I found the spacious sink area extremely convenient with ample amounts of outlets, something you seldom find in today's newer hotels. After my return home, I discovered an unfamiliar charge on my bill , It took one phone call to... More

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

BJB, why thank you! We're thrilled to see your glowing FIVE STAR review and we definitely appreciate you taking the time to post. We've passed all of your kind words directly on to our general manager for her review. Thank you again and we hope to see you back here soon. Safe travels. More

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Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Square, Cleveland, OH 44113
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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