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All 34 Cleveland hotels

Renaissance Cleveland Hotel

4.0 of 5 Hotel   |   24 Public Square, Cleveland, OH 44113
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66%
Ranked #17 of 34 Hotels in Cleveland
A recent review
5 of 5 stars reviewed 5 days ago
BJB854
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633 reviews from our community

Traveler rating
    171
    239
    125
    69
    29
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91
171
47
210
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Outstanding service started when checking in and continued throughout my stay. My room was lovely, the bed very comfortable and I found the spacious sink area extremely convenient with ample amounts of outlets, something you seldom find in today's newer hotels. After my return home, I discovered an unfamiliar charge on my bill , It took one phone call to... More

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

BJB, why thank you! We're thrilled to see your glowing FIVE STAR review and we definitely appreciate you taking the time to post. We've passed all of your kind words directly on to our general manager for her review. Thank you again and we hope to see you back here soon. Safe travels. More

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I stayed 5 nights at the Renaissance hotel. I direct got an elite upgrade when checking in to enjoy the club lounge on the 14th floor (best view, snacks and drinks). The room was spacious, clean and an excellent bed. Be sure to try the homemade chips and a nice cocktail in the hotel bar.

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Albany, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I've stayed at this hotel multiple times over the last 6 years and it's still one of my favorite Marriott properties to date. The staff is always very helpful. Upon arrival, they upgraded me to a suite on the 4th floor for the night but unfortunately had to move to a new room the next night since someone specifically paid... More

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and thank you for posting the wonderful four star review and more importantly thank you for returning to many times throughout the years. We definitely appreciate your loyalty. We've passed all of your compliments to our general manager for her review and we look forward to your next visit! More

New York City, New York
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was fully booked when I visited, which must be how I ended up in a meeting room that had a murphy bed! The bed was actually pretty comfortable but the room (408, the Hanna Suite) had two drawbacks: --It was on the 4th floor, which is all meeting rooms instead of guest rooms, so it was deserted and... More

Was this review helpful? Yes 2
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Eyes and thank you for taking the time to post. We're happy to hear that your experience with us was positive regardless of your last minute room assignment into one of our hospitality suites. We appreciate all of your feedback and look forward to your next visit with us here in Cleveland. More

Grand Rapids, Michigan
Top Contributor
58 reviews 58 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Let me start by saying that we would stay here again in a heartbeat! Hotel in general: Beautiful historic hotel in the heart of Cleveland. Most of the original details have been preserved and are well maintained - it is easy to imagine that this was considered a very posh and glamorous hotel a hundred years ago. The hallways to... More

Was this review helpful? Yes 2
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and thank you for visiting! We love seeing the four stars and of course, we are thrilled to hear that you'll be visiting again in the future! Regarding your room size, please believe that actually each of our 491 guest rooms are totally unique in size and layout. No two rooms are identical and this is due to the... More

Flushing, Michigan
1 review
3 of 5 stars Reviewed 1 week ago

First let me say that this hotel has a nice restaurant, and all the employees I encountered were friendly and helpful. While the lobby may be impressive, the rooms are just ok, not luxurious. Yes, the sink in the bathroom has a marble counter, but the toilet is the same kind you find in a rest area, flush with your... More

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Martha and thank you very much for staying, as well as for taking your time to post. We are truly sorry for your disappointment while visiting this week. Please know that we have passed all comments, particular those about our pool, directly to our general manager for her review. Our primary goal is always to exceed guest expectations while... More

Dayton, OH
Top Contributor
79 reviews 79 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was traveling for business and got an excellent rate. Location very good. Service is very poor/slow. Hard to get them to answer phone. Parking was difficult in garage. Very nice lobby. We are gold members and the club was a very nice amenity as well as free internet. But the room service prices are atrocious and if I wasn't... More

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Mary Beth and thank you for taking the time to post. We are happy to hear that your overall stay was a success, however we also are equally saddened to hear that we fell short regarding your overall impression. We have passed your comments to our general manager for her review and please know that we do sincerely appreciate... More

Northampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

enjoyed every aspect of this hotel from the reception staff who were forever helpful. The bar staff who nothing was too much trouble. only eat breakfast but if this was anything to go by the food was very good fresh and the staff were great and friendly. The room was large and clean what more a can you ask. The... More

Was this review helpful? Yes 2
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello from Cleveland and thank you for taking the time to post! We love seeing five glowing stars and we're happy to hear that your entire experience was a success. Thank you once again and please visit us again soon on your next visit to Cleveland. More

Columbus, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I do like this hotel but wanted to like it better. Valet was grumpy and rude and getting our car back was a hassle. The elevators were super slow. The pool area is loud and I felt sorry for people who had rooms facing the pool for this reason. Desk staff were pleasant and accommodated us in keeping us informed... More

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Sheri and thank you for taking your time to post a review. We appreciate the four stars regarding your visit. Please know that your comments have been passed directly to our general manager for her review. We thank you for the feedback and we are truly sorry for any and all issues with the service you received by our... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The staff was helpful. The location is outstanding for sports fans & for a bit of a hike the the Rock 'n roll hall of fame. The wifi gave out to all the rooms the second day I was there but was accessible in the lobby & dinning area. The rooms are old & poorly layer out but nothing too... More

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Bait and thank you not only for visiting, but for taking the time to post. We apologize sincerely for any and all disappointments while visiting. We're happy to hear that our team was helpful, however we are truly sorry for the other issues. Once again, we thank you for taking the time to post and we hope to see... More

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Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Square, Cleveland, OH 44113
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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