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Renaissance Cleveland Hotel

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24 Public Square, Cleveland, OH 44113
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Renaissance Cleveland Hotel
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Ranked #21 of 35 Hotels in Cleveland
A recent review
5 of 5 stars reviewed 3 days ago
daearz77 Barboursville, West Virginia
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705 reviews from our community

Traveler rating
    200
    258
    135
    78
    34
See reviews for
107
188
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239
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Barboursville, West Virginia
Top Contributor
60 reviews 60 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my first trip to Cleveland, and my dad and I were attending a Cleveland Cavaliers game. I originally booked this hotel for its proximity to the arena; however, I came away with one of the best hotel experiences I have had in a very long time. I will start with the limited negatives about the hotel: the parking... More 

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Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

There was a time when this place was the epitome of luxury lodging in Cleveland. However, now, you simply cannot charge people for a room that is woeful in comparison to another down te street, without invoking some indignation! What did we get for our money? A view of the ventiltion system. Unmemorable service. The opulant feel was no longer.... More 

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Cincinnati, Ohio
Contributor
18 reviews 18 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed one night with my family. We were in town for a Cavaliers game at Quicken Loans Arena. The good: Location was great! Underground walkway to the arena was quick and convenient. The hotel is attached to the underground mall and casino. Check in was fast, efficient and friendly. The staff at the front desk were exceptional both times... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Teresa and thank you for taking the time to post. We are sincerely sorry for the issues you experienced while visiting. Our general manager would like the opportunity to contact you directly. Should you have a moment, please email us at rencleveland@renaissancehotels.com so that we may assist further. Once again, we are truly sorry and we do definitely hope... More 

Columbus, Ohio
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A great place to stay in the heart of downtown Cleveland on historic public square. Connected to the casino and the large downtown mall and just a block away from the Indians stadium. Room was very clean and pretty spacious for an old hotel. It was a tad warm, but the window does open a bit so you can cool... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello again Paul and thank you once again for staying with us and of course for taking your time to post. We love seeing FIVE STARS - thank you. We appreciate the kind words and hope that you'll return soon and stay with us again. Thank you and safe travels. More 

Canfield, Ohio
Top Contributor
83 reviews 83 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at The Renaissance Cleveland many times over the last 20 years.They have remodeled and infused some new life in a classic building.The BAD…we had a heck of a time controlling the temp in our suite,but the room was spacious and comfortable.We had left early on Saturday and returned at 2ish to find our room untouched,HOWEVER I called... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello again and thank you for this post as well. We sincerely appreciate the feedback and please accept our apologies not only for the issues you experienced with the temperature in your guest room, but also for the housekeeping delay. We're happy to hear that we were able to remedy that for you in a short amount of time. Thank... More 

Kansas City, Missouri
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

While I'm sure this is a nostalgic hotel surrounded in history; the fact that most of the functioning equipment and rooms were outdated, made it somewhat unappreciated. I had a cold shower one morning, bathroom was small, & shower was short. The bed was comfortable enough. The heating/cooling system was so old that we were told of it was hot... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and thank you for posting. We are truly sorry for your disappointment with your visit. As a property nearing 100 years in age, our HVAC system does pose particular quirks that we are always looking to improve. We apologize if this created any type of an issue during your stay. Please know that we have passed all comments directly... More 

Cleveland, Ohio
Top Contributor
86 reviews 86 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have been here before for a wedding but last weekend was my first time actually staying here. While they’re some nice aspects to the lobby this is not the best Marriott in town. I would recommend the Cleveland Marriott Downtown at Key Center over this hotel any day of the week. The doorman/valet are more welcoming, the front desk... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Greetings and thank you not only for choosing to stay with us, but also for taking the time to post such a thorough review. Our general manager would very much appreciate the opportunity to discuss with you your visit. Should you have the time, please email her directly at rencleveland@renaissancehotels.com. On behalf of our entire team here in Cleveland, we... More 

Youngstown
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This property is in a great location. It is attached to the Horseshoe Casino. The service is always very good.Although the property is old it is very classy and well maintained. Always enjpoy our stay here. Walking distance to The Q and progressive field,

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

FIVE STARS - just what we like to see. Thank you so very much not only for choosing to stay with us, but also for taking the time to post. We appreciate the feedback on all accounts. Thank you again and please visit us again soon on your next trip to Cleveland. More 

Cleveland, Ohio
Top Contributor
101 reviews 101 reviews
24 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I spent one night at the Renaissance on Valentine's Day. It's a terrific location, being connected to Tower City. If you are planning to enjoy an evening at the Casino, and don't want to drive back home, this is a perfect choice, as you don't even have to walk outside to get to the Casino. The hotel... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Jamey and thank you so much for visiting. We appreciate the wonderful four stars and of course your many compliments about our historic property. Thank you once again, and please visit us again very soon. More 

Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed one night for business and everything was great. The hotel is a little older and not as modern as some of the other choices in town but they make up with service. If you are Marriott rewards member you get access to lounge which has great breakfast. I could not say enough great things about the staff.

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and thank you so much for the wonderful five stars! We appreciate the many compliments, especially about our team. Thank you once again and please visit us soon. Safe travels! More 

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