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Renaissance Cleveland Hotel

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24 Public Square, Cleveland, OH 44113
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1 room 1 guest
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Renaissance Cleveland Hotel
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792 Reviews from our TripAdvisor Community

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Traveler rating
    221
    292
    155
    85
    39
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115
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280
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel was my home for 6 weeks. Every aspect of my stay was awesome. The staff is unbelievable. Susan, Steve, Rich, Rafael, Tierra, Silvia, Cookie... Too many to name. Miss you all. The hotel is one of a kind in a fantastic location. You can walk to everything, all the sporting events are right there. The sales team rocks... More 

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Madison, Ohio
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We booked a standard room at this hotel for a nights get-away. The location is right on public square at Tower City, close to Playhouse Square and next to the Casino. The staff was friendly. However the room was not up to par for a 4 star hotel. The room was not properly cleaned. There were no coffee cups in... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello again Daniel and thank you very much for posting about your guest room experience. We are sincerely sorry for the housekeeping issues you note here. We would very much appreciate if you would please email rencleveland@renaissancehotels.com with details of your visit as well as your contact information so that we may have our executive team respond properly. We are... More 

Travelers are raving about these Cleveland hotels

Burlington, Canada
Level Contributor
169 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed 2 nights, was a bit concerned due to previous reviews. Great location, in the center of the city, only problem is construction of public square, took us 2 loops to finally get to front of hotel. Check in was very easy, staff at front desk were very pleasant. we received a double room on the 5 th floor. we... More 

Was this review helpful? Yes 2
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Greetings agac and thank you so much for choosing to stay with us here in Cleveland and also for taking the time to post about your experience. We appreciate the feedback and are happy to hear you enjoyed your time with us. Thank you once again and we hope to see you again in the future! More 

Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is insanely expensive and has nothing included. I bought the room from a third party, so I suppose I have to take the blame for getting the wrong room. We only had one bed, so a cot was brought in. The cot was extremely uncomfortable and the springs seemed to have no padding on top whatsoever. The room... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello doubleo and thank you very much for choosing to stay with us on your recent trip. It sounds as if you experienced quite a few disappointments and for that we are sincerely sorry. Obviously it's always our goal to offer a seamless and remarkable visit and clearly we fell short in your case and again, we apologize. Our general... More 

Ohio
Level Contributor
162 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
3 of 5 stars Reviewed 1 week ago

We love the location of the hotel, close to everything. We stayed on the 8th floor and we were kept awake much of the night by noise in the hall and outside. The room was small but nice. The staff was outstanding.

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and thank you very much for choosing to stay with us on your recent visit to Cleveland. We appreciate you taking the time to offer a review, however we wish your experience had been more remarkable while here. Once again, thank you for visiting and we hope to see you soon on your next trip into Cleveland. More 

Holland, Ohio
Level Contributor
109 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Old hotel atmosphere outside and in lobby. rooms are small bet updated. All in all it was a nice clean place to stay. Convenient to casino and Tower City shopping. The valet parking is pricey, but considering the care of my car, worth it. Forget room service, food pricey then you add for delivery, tax, and additional 20% service fee,... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello John. Thank you so much for visiting us here in downtown Cleveland. We appreciate your four star review, but wanted to apologize for your disappointment with the room service pricing. We have passed your concerns to our beverage & food team for discussion and we definitely appreciate the feedback. Once again, thank you very much not only for visiting,... More 

Atlanta, Georgia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I've read that this hotel needs refurbishing, etc., but my own experience was great. The woman at the reception desk (Tamarra) was very pleasant and helpful. The room on the fifth floor was very clean and comfortable. The staff at the hotel were very attentive: housekeeping cleaned my room one day out of sequence to accommodate my schedule, the concierge... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello David and thank you very much for the glowing five stars. We are thrilled to hear that you enjoyed your visit and we want to thank you for both recommendations regarding recycling bins and the elevator signage. We understand that sometimes guests are unaware of how voices can travel, and we agree that this is a valid suggestion for... More 

Gilford, New Hampshire
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

had a nice stay at an old hotel hat is very updated. Kept classic looks with none of the drabness of some well worn venues. Concierge level was the most friendly and service oriented I have seen. Room was nice. Air conditioning quiet and effective. Elevators are a little small But that is hard to change. Recommend valet parking Hotel... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello John and thank you for visiting Cleveland! We very much appreciate you choosing our "Grand Dame" for your stay and we love hearing that everything was to your liking. We'll be sure to share all comments with our general manager and our entire team and once again, thank you! Safe travels! More 

Kenilworth, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Stopped in Cleveland for one night while driving from Massachusetts to Chicago. Chose the Renaissance based on reputation of hotel chain. Our room was large with 2 oversized double beds and a sitting area. The room was quiet and faced the interior courtyard. The condition of the room on the surface was acceptable. But when I went to plug in... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and thank you very much for taking the time to post. Obviously we are terribly sorry for the issues you experienced while visiting. Our general manager would like the opportunity to speak with you personally about your visit. If you have a moment, please email details of your visit with contact information to rencleveland@renaissancehotels.com so that he may assist.... More 

Naples, Florida
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is our favorite hotel when staying downtown in Cleveland. It is the historic hotel at Public Square, and an easy walk to the Indians, Cavs, and Browns games. Staff is very professional, efficient, security is good, and accommodations are comfortable. The restaurant and bar are also quite good if you don't want to go out. Parking is expensive, but... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Joseph and thank you so very much for visiting. On behalf of our entire team here in Cleveland, we sincerely thank you for the glowing five stars! We appreciate you not only staying, but also taking your time to write such a thorough review of your experience. Once again, thank you, and we hope to see you again very... More 

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