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Renaissance Cleveland Hotel

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24 Public Square, Cleveland, OH 44113
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Renaissance Cleveland Hotel
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766 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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North Ridgeville, Ohio
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel over a dozen times and can not think of one single negative thing to say about this fine hotel. The location is fantastic. It is attached to the casino, and Tower City. Both places are excellent as well. The breakfast, and bar are wonderful. The rooms are extremely comfortable as well as the beds!... More 

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North Ridgeville, Ohio
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in a king bed, one bedroom suite. fantastic views of the city, and the construction of public square (can't wait to see the finished project). easy check in. Comfy bed! Absolutely loved the hotel and highly recommend. Only thing to note, if you do self parking, the parking garage is very tight.. Glad we were not driving a... More 

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Cleveland Heights, Ohio, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We used to stay here more often but it seemed to get more expensive with less to offer. I enjoyed the stay and the staff was very nice. The hotel seems a little dated, the room was definitely dated. It was easy to get to the casino and to some really great restaurants.

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Debra, and thank you for posting. We appreciate the wonderful four stars and your many comments. You are correct, that we are in a transition with our management team. We continue to be the same Renaissance Cleveland Hotel, as part of the Marriott family. Thanks once again and please visit again soon. More 

Chicago, Illinois
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I usually stay at the Marriott when in Cleveland, so this was my first stay at the Renaissance. The rooms are pretty large, clean and comfortable. The concierge room is convenient, but the food is nothing special. The staff here is very friendly and helpful.

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Ruth and thank you for taking the time to post. We are happy to hear that you enjoyed your first visit and hopefully you'll return again and stay with us while in Cleveland. Thanks again and safe travels always! More 

Youngstown, Ohio
Level Contributor
14 reviews
4 of 5 stars Reviewed 4 days ago NEW

I'm a fan of older hotels that still have character. Staff is always helpful and upbeat. The bar and lounge are great and have great character. Some rooms are smaller than others, but for the most part,I've been lucky enough to stay in larger ones. THe location is great. Right next to the Horseshoe Casino , a short walk to... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Greetings from downtown Cleveland and thank you so very much for the wonderful feedback. We're thrilled to hear you have always enjoyed and we look forward to your next visit. Thank you again for taking the time to post. Safe travels! More 

Detroit, Michigan
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here on a Saturday night on a comp offer from the nearby Horseshoe Casino. For free, it was perfect, but I don't think I would pay to stay here. The staff were all very friendly and the valet was the quickest I've experienced in recent months. The rooms are TINY so a lengthy stay here could turn you... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

HelloMichigander and thank you not only for visiting, but for taking the time to post. Please note that we value feedback from our guests tremendously and we will be passing your comments here directly to our general manager and executive team for their review. We are sincerely sorry for any and all disappointment and hope that you will in fact... More 

New York City, New York
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

Came here for biz for one night... Check in was easy, got to the room. Seemed nice and proceeded to get a workout in. Where's the water bottle? Must be missing! Called downstairs and asked if maybe one was forgotten.. "Do the rooms usually have water bottles?" Reply: "Uh, no, not really..." UK OK whatever...I guess the sink and the... More 

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and thank you very much for taking the time to post about your visit. We are truly sorry for the many issues noted here in your review. Yes, we do provide bottled water in our club level rooms and we certainly would have expected a different response when you inquired before working out. We also sincerely apologize for the... More 

Travelers are raving about these Cleveland hotels

Media, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location! Nice rooms! EXCELLENT staff! Tonda in the Club Room owned it! her heart and service were over the top excellent! Dale, Seth, and Rich WOW! Talk about more EXCELLENCE! Billy in security, WOW! Jim in valet! EXCELLENT! Everyone in the hotel found a solution for us, and even engineering gets an EXCELLENT! Thank you!

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Voola and thank you so very much for choosing to stay with us on your recent visit. Five stars, four "excellents", and two "wows" is just what we like to hear. Thank you again and please visit soon!! Safe travels always. More 

2 reviews
2 of 5 stars Reviewed 1 week ago

Stayed her for a convention. Altho it was a big enough venue for the convention, i was very disappointed in the room, and the fact you can hear people talking in the halls and in the next room. Made for some lousy nit sleeps. If at all possible, i would not stay here again.

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Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello Gary and thank you for taking the time to post about your visit with us here in Cleveland. Obviously a good night's sleep is a critical expectation and we truly apologize for falling short in that area during your visit. Our beautiful historic property is nearing 100 years old and we are constantly making continual upgrades to assure a... More 

Charlotte, North Carolina
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here five nights during a convention, so had a great rate. Needed some special arrangements, and got wonderful help ahead of arrival from Terrance (front desk). Rooms vary — from tiny to nicely sized — and I was surprised that an interior view isn't bad, as you look out over the indoor pool, and many of the windows have... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review

Hello and thank you so much for choosing to stay with us on your recent visit to downtown Cleveland. We appreciate you taking the time to post such a thorough review of your visit including the comments about Terrance. Please know that we have passed your kind words directly to our general manager for his review. We're thrilled to hear... More 

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