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All 35 Cleveland hotels

Hyatt Regency Cleveland at The Arcade

3.5 of 5 Hotel   |   420 Superior Ave., Cleveland, OH 44114
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Ranked #25 of 35 Hotels in Cleveland
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A recent review
4 of 5 stars reviewed 3 weeks ago
Dana L
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610 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hyatt Regency Cleveland at The Arcade
See the most recent reviews
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I cannot express enough how beautiful the Arcade is! You walk out of your room and are greeted with a ceiling full of windows! The hotel was decorated impeccably for the winter holidays. The little historical touches were simply beautiful. It was also quite convenient not leaving the hotel for food and convenience items. The room was a little bit... More 

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Drexel Hill, PA
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I love the conversion of the historic Arcade to a hotel. The rooms are large and comfortable, with spacious bathrooms and comfortable beds. The staff couldn't have been nicer. I would gladly stay here again. The location is handy to the pro sports facilities downtown and near Terminal Tower for easy access to the airport and casino. I liked the... More 

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milan
Contributor
19 reviews 19 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 19, 2014

My opinion this is a very good quality for money. Rooms are large, location is perfect, just 2 min from Public Square and the pedestrain street. There is a couple of restaurant in the hotel, and also a lot of stores in the arcade where the hotel is. Summing up, good experience in a unusual location. Will come back

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Pittsburgh, Pennsylvania
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 16, 2014

This building is not suitable to function as a hotel with its paper-thin walls and small dingy rooms! The entrance was dark and not welcoming, though the bellman was nice and helpful. The lobby was dark and spooky. The hotel reminds me of an old casino that has gone bankrupt! This is NOT what you would expect from a Hyatt... More 

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed our pleasant staff and historic building, but disappointed that your guestroom appearance did not meet expectations and that you were inconvenienced by noise during your stay. We do everything possible to accommodate our guests... More 

Malvern, Ohio
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 15, 2014

Although the location was great, the hotel was dirty! I would have asked to change rooms if I wasn't in a rush to get to the fundraising event I was in town for. There was hair in the bathroom, on the floor and in the shower. There was a lot of dust on the lamps near the bed and it... More 

Was this review helpful? Yes 1
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We are disappointed to hear that your guestroom experience did not meet our normal Hyatt standards of service. We value the feedback of our guests, and appreciate you sharing your comments with us so that we may strive to continually improve... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 9, 2014 via mobile

The hotel architecture is beautiful. The rooms are old but comfortable the bathrooms need to be updated. The people are extremely friendly particularly the people at the front desk. It is very convenient to good restaurants and things to do. There is a comfortable bar in the hotel and a restaurant with good breakfast.

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Monmouth Junction, New Jersey
Senior Contributor
49 reviews 49 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 9, 2014

This hotel is located in an old Arcade, which I remember being inside of a numerous times when I was a child. The arcade itself has tons of charm. The room we stayed in was clean and contemporary. with windows overlooking the street. I feel the hotel is more of a business hotel than a couples get away. Just my... More 

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Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 8, 2014

Usually - I will valet at hotels, especially if I've been driving all day and just want to get out of the car, but there is a parking garage next door to this Hyatt and self-parking was easy. The architecture of the arcade that this hotel is in is fantastic... just stunning when you walk in. Although, it appears to... More 

Was this review helpful? Yes 1
Hilliard, Ohio
Top Contributor
50 reviews 50 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 8, 2014

We stayed at the Hyatt on a recent business trip. Although several blocks from the convention center, the walk was not bad and on a slightly rainy day the hotel gave us umbrellas to use. We were greeted at check in with a cheerful and very helpful Franci. She was delightful. I enjoyed talking to her and she suggested several... More 

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Ohio
Top Contributor
68 reviews 68 reviews
21 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed November 4, 2014

We thoroughly enjoyed our experience at the Hyatt Regency at the Arcade. The hotel has remarkable historic architecture alongside an ideal location adjacent to the East 4th Street Entertainment District and is within walking distance from Quicken Loans Arena, First Energy Stadium, Progressive Field, Rock and Roll Hall of Fame, Playhouse Square and Horseshoe Casino. It is the perfect starting... More 

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Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Cleveland at The Arcade 3.5*
Number of rooms: 293
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio
Hotel Style:
#3 Green Hotel in Cleveland

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