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Hyatt Regency Cleveland at The Arcade

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420 Superior Ave., Cleveland, OH 44114
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Hyatt Regency Cleveland at The Arcade
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Hyatt Regency Cleveland at The Arcade
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720 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Went to Cleveland to go to the Rock and Roll Hall of Fame and stayed at this hotel. It is a wonderful conversion of use to have turned this historic indoor mall into a first rate hotel use. The Hyatt At the Arcade is extremely well located as right out the back door there are several restaurants and bars on... More 

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miami, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Guest oriented staff. Didn't have time to take advantage of the hotel's facilities but looked appealing. Was able to book a group rate otherwise way over priced although price was comparable at surrounding hotels.

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Pittsburgh, Pennsylvania
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Beautiful and spacious rooms with top quality linens/bedding. Extremely comfortable and clean. In the heart of Cleveland allowing easy access to all of the sites. Walking distance or cab to most. Walking The Arcade is a treat in itself. Architecture is amazing.

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for your feedback! We're thrilled to hear that you enjoyed our comfortable, spacious guestrooms, convenient location, and amazing architecture. We hope you'll join us again for your next stay in Cleveland! More 

1 review
5 of 5 stars Reviewed 1 week ago

The Hyatt in downtown Cleveland was excellent. The rooms were spacious and perfect location for a weekend in Cleveland. We had a room facing 4th street which was fun to watch the people at night. The check in staff was wonderful!

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thanks so much for your feedback, Debra! We're glad to hear you enjoyed our friendly staff, convenient location, spacious guestrooms, and views of East 4th Street. We hope you'll come stay with us again! More 

Senior Contributor
32 reviews 32 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hyatt Regency is located in the center of downtown Cleveland and is convenient to many of the city's attractions. Walking distance to baseball, basketball, and football stadiums, Rock & Roll HOF, casino, science museum, lots of restaurants/bars, business offices. Located in The Arcade, a historic retail facility that has undergone a significant renovation and is only partially rented. A... More 

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Wyoming, United States
1 review
5 of 5 stars Reviewed 1 week ago

One of the best hotel lobbies I've ever seen! And the location is perfect if you want to see the heart of the city. Parking is accessible and affordable. If you're travelling for leisure, this is a great place to stay.

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for your review, Jennifer! We're glad you enjoyed our location in the heart of downtown, as well as our historic Arcade lobby. Our building is one of the only existing arcades of this kind in the United States, so it is pretty unique. We hope you'll visit us again if your travels bring you back to Cleveland! More 

Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed here with my husband for our 5 year anniversary. It's the perfect location for staying in Downtown Cleveland, it's centrally located, close to most of your night life attractions. A quick walk to anything you'd want to do in the evening. The architecture is gorgeous. Any Hyatt I've stayed at has had an impressive lobby, and this was no... More 

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Cleveland, Ohio
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I decided to get away for a simple night out for our 27th wedding anniversary. Having walked through the Arcade in the past, we thought that it would be fun to stay at the Hyatt. The lady at the front desk was extremely nice. Then she asked "are you going to be bothered by noise?" I honestly... More 

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We are disappointed to hear that your guestroom experience was less than satisfactory; this is certainly not our normal Hyatt standard of service, and we apologize. We also regret that you were inconvenienced by the event in The Arcade. We have... More 

Cleveland, United States
1 review
3 of 5 stars Reviewed 1 week ago

This hotel is located in an oddly shaped old shopping mall. I expected that to be charming, but it felt oddly creepy. The room was fine, but the hallways and elevators seemed dingy and rundown. The room service staff was great, but housekeeping was spotty. The quality of the room service food was only passable, and the selection was very... More 

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Philadelphia, Pennsylvania
Top Contributor
147 reviews 147 reviews
57 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hyatt sits at the end of and is integrated into "The Arcade," perhaps a once interesting mall of sorts, but now a largely empty space with a few offices and bit of retail. Hotel is currently under renovation; be sure to ask for an updated room (2nd floor rooms were updated). I arrived in the middle of the night;... More 

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