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All 33 Cleveland hotels

Hyatt Regency Cleveland at The Arcade

3.5 of 5 Hotel   |   420 Superior Ave., Cleveland, OH 44114
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69%
Ranked #21 of 33 hotels in Cleveland
A recent review
4 of 5 stars reviewed 5 days ago
sasspiper Toronto
  • Reviews (528)
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  • Room tips (130)
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528 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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1 review
2 of 5 stars Reviewed 2 days ago NEW

I am amazed the Hilton would put their name on this property. The location is wonderful but it is way overpriced for the quality. The staff was super nice, so I found it difficult to be angry at them. As stated by others the parking is expensive but I was ready for that. The hotel is old and shares it's... More

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Toronto
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I headed to Cleveland from Toronto over the most recent long weekend. We were quite tired by the time we got into town around dinner. The area around the hotel was full of people walking around, heading out for Saturday night. Franci at the front desk did a wonderful job of checking us in and making us... More

Was this review helpful? Yes 2
Ohio
Top Contributor
55 reviews 55 reviews
20 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I agree with others that state that the location is excellent, and that restaurants nearby are premier and walkable from this location. I HATE to pay extra, at any hotel for parking, and would MUCH PREFER that parking be "hidden" in the price of the room. At any rate found the $24.00 parking fee per day a little excessive. Was... More

Was this review helpful? Yes 2
Phoenix, Arizona
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I always stay at a Hyatt property when traveling however this one I will pass on my next visit to Cleveland. The location is excellent, although the shopping onsite it almost nonexistent. The arcade shops and restaurants nearby are excellent and walkable from this location. Frustrating that there is no regency club and parking is 24$ per day. My room... More

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

Despite some bad reviews we decided to stay here on our way home from a road trip with our family. We checked in at 6:30 on a Saturday and were told by Emily that there was a wedding going on that would occupy the whole arcade area. After 7 hours of driving we weren't up for driving around town to... More

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We are disappointed to hear that you were inconvenienced by noise during your stay. We do everything possible to minimize guest disruption during events in The Arcade, and apologize that your experience was not satisfactory. We value the feedback of our... More

Birmingham, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Just came back from Cleveland for a trip to the Rock n Roll Hall of Fame. Downtown Cleveland is dead on the weekends and so I wasn't surprised when we got a good rate on Hotwire. We called to confirm the reservation the morning of our stay and requested two double beds instead of a king. This is not an... More

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed our comfortable Hyatt Grand Beds®, but disappointed that the rest of your experience did not meet expectations. We value the feedback of our guests, and take all comments into consideration as we continually strive... More

Caledonia, Canada
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

Just came back from a family weekend trip. Pros: Hotel location is great for downtown, we walked to the Rock n'Roll Museum, many restaurants (although everything is dead on Sundays), building is historic and beautiful, staff was helpful and competent. Cons: Area is great for Fri., Sat., but on Sundays the streets have an echo, they're so empty, so if... More

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed the historical beauty of our building, our convenient location and our helpful staff, but disappointed that your guestroom experience did not meet expectations. Cleanliness is a top priority at our property, and we regret... More

Chicago, Illinois
Contributor
15 reviews 15 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel is terrible! Don't be a full thinking that because is a Hyatt is good... You have 2 options: remodeled and noisy room or old room disgusting carpet.... A water cost US$ 4,00 and there's nothing around hotel to buy more. Room service sucks too. I ask for a water and the person told me she was busy and... More

Was this review helpful? Yes 2
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We are disappointed to hear that your guestroom experience did not meet our normal Hyatt standards of service. We are in the process of updating all of our guestrooms (which includes new carpet), and hope you will join us again to... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Old hotel, dirty carpet, very old bath tub, bad service. Only the prices of breakfast, water are of a 5 stars hotel, doesn't make any sense. Region is good, lots of restaurants, close to the rock museum, but even a 2 stars hotel must be cleaner and worth the money compared to this one. Parties every night on the annex... More

Was this review helpful? Yes 1
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed our amazing location, but disappointed that the rest of your stay was unsatisfactory. We value the feedback of our guests, and take all comments into consideration as we continually strive to improve our guest... More

Philadelphia, Pennsylvania
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, this is a nice hotel. Clean, attractive, and very centrally located. The setting for the hotel-- the historic arcade -- is stunning. Given that setting though, one can't help but think that Hyatt could easily be doing a lot more with this property.

Was this review helpful? Yes 1
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Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Cleveland at The Arcade 3.5*
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 
Number of rooms
293

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