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All 33 Cleveland hotels

Hyatt Regency Cleveland at The Arcade

3.5 of 5 Hotel   |   420 Superior Ave., Cleveland, OH 44114
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Hyatt Regency Cleveland at The Arcade
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67%
Ranked #22 of 33 hotels in Cleveland
GreenLeadersBronze level
A recent review
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551 people have reviewed this hotel

Traveler rating
    154
    209
    103
    52
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Helpful staff addressed our many questions. Even printed out directions for us on a couple of occasions. The rooms were large and the beds were very comfortable. All the staff we encountered were very friendly. The hotel is in a great location and the building is beautiful. It's also attached to an Arcade which I think was built in 1890... More

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Rome
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is located in a nice old building probably dated 1890, as you can tell from the name of the restaurant and from a sign at Starbucks kiosk. The front desk is not at the same floor as the main entrance. I suggest to avoid rooms with the windows facing the inner part of the building. You may happen... More

Was this review helpful? Yes 1
San Francisco, California
Contributor
13 reviews 13 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

Property is in the heart of Cleveland and convenient to everything downtown. It's situated in a historic building and has a lot of character. I was greeted at the front desk by Asia, one of the nicest front desk people I've ever met. She placed me in a large and very quiet room. Everybody at this Hyatt was extremely nice!

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Seattle, Washington
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for four nights for the wedding of my best friend and Maid of honor. It was a very special time for us, and this hotel was just the right one. The building is magnificent, the room was clean, love the architecture and high ceilings and full of details, every day we came back to the room, there... More

Was this review helpful? Yes 1
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for providing feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re thrilled to hear that you enjoyed the convenient location and stunning architecture of our historic property, as well as the exceptional service of our hotel staff. We take pride in providing a superior experience for all of our guests, and appreciate you taking the... More

Danbury, Connecticut
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So I stayed here 3 nights for a friends wedding and once you get over the fact you are in Cleveland; this might be one of the best hotels. There is a parking garage next door, the staff is older (not hip) but like a good butler they seem to make this their life's work. The hotel is in an... More

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re delighted to hear that you enjoyed our historic building, ideal location, large guestrooms, and exceptional staff. We agree that our hotel is very special, both historically and because of the level of service that our dedicated employees provide, and are... More

Wisconsin Rapids, Wisconsin, United States
Top Contributor
68 reviews 68 reviews
10 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel through Priceline and got a great deal. The building itself and room were beautiful. It is a large, historic building with an enclosed atrium running down the middle of the hotel. Felt kind of like an old train station, like Grand Central Station. Check-in was a little hectic and the front desk gave us a recommendation... More

Was this review helpful? Yes 2
Toronto, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I always stay here every time visiting Cleveland. Location is very convenient and easy access to the hwy and literally in the middle of the city center. Room are very nice, clean and decent size - especially with the super high ceiling it looks like you are staying in the part of history of the town. The only downside of... More

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New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Nice building was the only good feature. The hotel has huge potential inside but it seems hugely neglected. It smells, dirty and rude and inexperienced receptionist. Absolutely amazing pictures online but disappointed reality.

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed our building, but disappointed that the rest of your experience did not meet expectations. We value the feedback of our guests, and take all comments into consideration as we continually strive to improve our... More

Kansas City
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Nice location and beautiful setting...that's the good. I checked in, they gave me my keys and the bell hop took me to my room. My keys did not work, so bellman let me into my room and he went to get keys. Bellman...very nice, informative, and helpful (Robert). He came back with keys. About two hours later I was sitting... More

Was this review helpful? Yes 2
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re glad to hear that you enjoyed our convenient location and historic building, but disappointed that your experience was unsatisfactory. Safety is a top priority for us, and we regret that this was compromised by your room mix-up. We appreciate you... More

Fairfax, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The hotel is awesome looking if you are in the area I recommend walking through it - but do NOT book a room. All of the rooms face the arcade and do not have adequate sound proofing. During my visit I had trouble sleeping because I could hear the people hanging out in the arcade area. My friend stayed in... More

Was this review helpful? Yes 1
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed the historical beauty of our building, but disappointed that you were inconvenienced by noise during your stay. We do everything possible to minimize guest disruption due to noise in The Arcade, and apologize that... More

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Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Cleveland at The Arcade 3.5*
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style
#3 Green Hotel in Cleveland
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 
Number of rooms
293

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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