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All 35 Cleveland hotels

Hyatt Regency Cleveland at The Arcade

3.5 of 5 Hotel   |   420 Superior Ave., Cleveland, OH 44114
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Ranked #25 of 35 Hotels in Cleveland
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608 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

if this was a $79.99 per night hotel, I think that it deserves the three star ranking that it has. But it is not. It is a Hyatt Regency and with that name and brand I expect to find a superior hotel. In no ways can this hotel will be considered a superior actually property. - the rooms are dull... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

My stay at the Hyatt regency Was Outstanding the front desk lady's were very nice in polite. our room was very well put Togather. in The Young Lady That Works in the 1890 coffee bar Jasmine I believe that's her name but she was outstanding. In she really knows her history about the Arcade thank you guys for having us

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Watertown, Wisconsin
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here twice in April, 2014 while driving tourists to and from New York City. The hotel is first class, and the staff is even better. Commercial drivers--if you befriend the hotel staff they can smooth out some of the wrinkles associated with their offsite commercial vehicle parking.

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Erie
Contributor
15 reviews 15 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent two nights at the Regency at The Arcade. First off, great location. Close to shopping restaurants, casino and more. Staff was friendly, polite and helpful. Beautifully decorated for the holidays.

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Washington, Pennsylvania
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the perfect location to catch much of what is going on in the city, easy walk to many places. Franci was wonderful when checking us in. Excellent customer service. Many of the rooms have been renovated, but we prefer the older more spacious rooms. Great girls weekend!!

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Roanoke, IN
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Just walking in you can tell this building was created long ago, Hyatt apparently took part of the building in 2001 and redesigned/renovated it along with some partners. Which is surprising to me as the hotel felt much older than 15 years, but I believe that was more the aesthetics of the place trying to make it seem "old world"ish.... More 

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Atlanta, Georgia
Top Contributor
63 reviews 63 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms were fine, nice fairly recent updated look- But hotel is in this huge, historic building called the Arcade. The general feeling of the Arcade is empty- no shopping, crudy food court options and vacant store fronts. The price of the rooms, internet should of been included.

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Maryland
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I was visiting my son at CWRU and made the mistake of staying at this hotel..should have known when I saw the letter at the front desk apologizing if guests were disturbed because there was a wedding in the hotel with events until 11 pm. I didn't look at the room carefully when I checked in; I just dropped my... More 

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HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We are disappointed to hear that your guestroom cleanliness was not satisfactory, and that you were inconvenienced by noise and a long valet wait time during your stay. These are not our normal standards of service, and we appreciate you sharing... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I cannot express enough how beautiful the Arcade is! You walk out of your room and are greeted with a ceiling full of windows! The hotel was decorated impeccably for the winter holidays. The little historical touches were simply beautiful. It was also quite convenient not leaving the hotel for food and convenience items. The room was a little bit... More 

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Drexel Hill, PA
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I love the conversion of the historic Arcade to a hotel. The rooms are large and comfortable, with spacious bathrooms and comfortable beds. The staff couldn't have been nicer. I would gladly stay here again. The location is handy to the pro sports facilities downtown and near Terminal Tower for easy access to the airport and casino. I liked the... More 

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Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Cleveland at The Arcade 3.5*
Number of rooms: 293
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio
Hotel Style:
#3 Green Hotel in Cleveland

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