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Holiday Inn Cleveland Airport

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4181 West 150th Street, Cleveland, OH 44135
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Holiday Inn Cleveland Airport
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178 Reviews from our TripAdvisor Community

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Traveler rating
    29
    56
    42
    33
    18
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Riverside, CA
Level Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Unusual entrance that doesn't face the street and makes it seem like you are headed down a dark alley. We arrived at 2:10 p.m. and were turned away and informed that they do not know room availability until 3 p.m. The area seemed a bit seedy so we drove to the other side of town instead of waiting by the... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My first clue this was going to be an ordeal was a coworker who heard I was staying there. He started to protest and then said "Nevermind, you're already booked - I guess it's a rite of passage for new employees," due to the proximity of the hotel to my Cleveland office. When I called to book the room, I... More 

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Travelers are raving about these Cleveland hotels

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Thank goodness I was staying only one night and on business travel - had I had my family or been staying more than one night I would have left. It's been awhile since I had a room this bad. The entrance to the building is very shabby and frankly doesn't seem safe. The elevator lobby is rundown. The fitness center... More 

Was this review helpful? Yes 1
Emmaus, Pennsylvania, United States
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Somehow I missed that before making reservations -- traveling with a family I like to use that amenity. There is an attached restaurant that serves $8+ breakfast and suppers for $10-20, but the name has changed from the pictures here - it is now "Nana's Italian Cuisine." The hotel sits far enough off the road and away from the airport... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Airport, responded to this review

Dear Timothy A, Thank you for leaving a review about your stay with us. We are pleased to know that you found our internet connection to be excellent and our beds to be comfortable. However, we regret the issues you had with our breakfast options. We give the utmost importance to our guest comments as they help us improve, and... More 

common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Horrible. The staff lied to us over the phone when we asked about the pool the said yes we have one. Unfortunately, it wasn't theirs. Theirs was under renovations, which they asks failed to tell us. We could drive down the street to use one. Then they get us a room 8 minutes away, actually 15, at a so called... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Airport, responded to this review

Dear ROC1313, Thank you for writing a review about your recent stay with us. We are sincerely sorry for the issues you encountered particularly with the service rendered by hotel staff. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message in effort to obtain more information.... More 

Cleveland, Ohio
2 reviews
2 of 5 stars Reviewed June 19, 2015

Hotel really needs some money put into it. Running on a slim budget. I would not stay here again. Staff for the most part friendly but don't really understand the problems. Pool down for over a week and no one said anything when I checked in. Room isn't terrible for $100 bucks but expected better. Bathroom has no venting and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Airport, responded to this review

Dear LisaEddyMella, Thank you for taking the time to share your recent experience at our hotel. I sincerely apologize if there were any shortfalls on some of our services and if these may have caused you any inconvenience. We do strive to improve our amenities and service in order to provide a wonderful stay. Your comments are highly appreciated as... More 

1 review
2 of 5 stars Reviewed June 18, 2015

Coming for a work trip I booked a no smoking room 2 weeks in advance.At my arrival at the airport I called the hotel to get a shuttle but it didn't show up after half an hour waiting.I took a taxi and once I arrived at the reception the lady told me that the only room available was a smoking... More 

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Pittsburgh, PA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 12, 2015

I booked this hotel through a Hotwire opaque rate for a great deal. When I went to check in, I asked about the airport shuttle and was told that Hotwire customers typically weren't able to use the shuttle because it only came with a park and fly rate. The night clerk went ahead and gave me the park and fly... More 

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CT
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed June 11, 2015 via mobile

I was given a smoking room and was told there is no more non smoking rooms available. Yet I saw them give a non smoking room to someone else. Maybe I should have dressed better. To begin with the person at the front desk showed an attitude till I got mad and then he calmed down. I will never stay... More 

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IHGCare, Guest Relations Manager at Holiday Inn Cleveland Airport, responded to this review

Dear CTCritque, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of... More 

Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed June 10, 2015

This hotel is clearly not up to the standards that other Holiday Inn hotels have moved up to. Hotel itself is worn out. Carpets dirty. Really don't know what to say about the staff due to the odd behaviors. This is clearly a franchised location that would be better suited as a motel off the side of an old highway.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland Airport, responded to this review

Dear Dave1243, Thank you for taking the time to write a review about our hotel. It is regrettable that some aspects of our hotel fell below your expectations. I sincerely apologize for any inconvenience you may have experienced due to the level of service you have received. Please be assured that your comments will be considered when making improvements on... More 

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