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Cleveland Marriott Downtown at Key Center

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127 Public Square, Cleveland, OH 44114
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Cleveland Marriott Downtown at Key Center
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Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
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717 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Cleveland Marriott Downtown at Key Center
See the most recent reviews
Brecksville, Ohio
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 3, 2012

I like to take a night out out on the town now and then and don't want to deal with trying to get home afterwords (min 45 minute drive), so I'll typically just get a hotel downtown - thus, I've stayed in a few over the years. This location offers the most. It's location is great, the rooms are very... More 

Was this review helpful? Yes 1
Beavercreek, Ohio
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed January 31, 2012

Eight of us stayed for one evening in December 2011 for a weekend out of town. We booked a room with the Rock and Roll Hall of Fame package. Great price for the room, valet parking, breakfast and two tickets to the Hall. The room was nice - typical Marriott. We had a nice view of the Brown's stadium. The... More 

Was this review helpful? Yes 1
Allegany
Level Contributor
115 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed January 22, 2012

Very beautiful hotel. Parking a bit pricey compared to parking at sites that might not be downtown. Ate at David's for breakfast and it was very good. No free breakfast. Great location in relationship to stadium and Rock-n-Roll hall of fame. We stayed with a kid's hockey team and instead of making you feel alienated and creating a situation with... More 

Was this review helpful? Yes 4
University Heights, Ohio
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed January 17, 2012

The Marriott Cleveland Downtown at Key Center really typifies what one would expect in a high-rise urban hotel in the Marriott chain; beautiful rooms, terrific customer service and some nice views. The hotel itself is splendidly decorated and is connected to the tallest building in the state of Ohio. While not one of the top hotels in the Marriott chain,... More 

Was this review helpful? Yes 2
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 16, 2012

Our family of four just returned from a long weekend at this property. The room was not properly cleaned, in fact housekeeping didn't come at all on our first day there. The female attendant in the gift shop (no name tag) was very unprofessional and unfriendly. The entire hotel, in particular, the lobby area, had a sweet unpleasant smell during... More 

Was this review helpful? Yes 1
Kalamazoo
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 3, 2012

What a nice hotel, great location, and wonderful staff. Breakfast was amazing, room was clean. Plenty to do near by, and the browns stadium was super close!

Was this review helpful? Yes 3
Noblesville, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 2, 2012

We went to Cleveland for two nights during the holidays to do a little sightseeing and wanted to stay downtown near the Rock and Roll Hall of Fame of Museum, so selected the downtown Marriott. A little pricey, but great location and wonderful staff. Everyone from the bellman to restaurant staff were very accomodating and helpful. They provided some good... More 

Was this review helpful? Yes 2
Brooklyn, New York
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 15, 2011

The service at this hotel should be used as a standard by which all others are judged. No exaggeration: from the woman who took my reservation over the phone, to the front desk, conceirge, room service, etc.--everyone was very friendly, helpful and knowledgeable. The lobby is beautiful. Everything was very clean. In fact this hotel has a look and feel... More 

Was this review helpful? Yes 2
Brookline, MA
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 11, 2011

I am a gold elite Marriott member and was placed in a smallish room overlooking a massive construction site (huge new convention center). Construction began at 8:00 AM on Sunday! Neither hotel nor front desk provided any warning about this. Be warned, and consider another hotel.

Was this review helpful? Yes 4
rocky river, ohio
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed December 10, 2011

Stayed for 1 night "romance Package" celebrating our anniversary. Had a corner king room which was cozy, immaculately clean and tastefully appointed. Our room on 17th floor looked over the lake and the construction site of the medical mart complex. Hotel was beautiful throughout and every employee from the valet, front desk, bartender, and room service were extremely polite and... More 

Was this review helpful? Yes 2
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