We stayed in Cleveland for one night to visit the Rock and Roll Museum. I had requested a rollaway online when I booked the reservation but know better to rely on that getting the job done. I then asked for a rollaway at the front desk and the staff cheerfully told me that she could arrange to have one sent... more

I travel a lot for business and this Marriott definitely lived up to my expectations. I had a corner room on the 23rd floor with a view of the lake and rock and roll hall of fame on one side and a view of public square and tower city on the other. I'm a platinum member and the lounge was... more

Very nice, modern Marriott with very good conference facilities. Staff was excellent to deal with. Very competent and friendly. Was there with a relatively small conference -- 50 people. Staff treated us well. One quibble -- stop charging for internet access. It should be a basic amenity, not a profit center. Fortunately, I had a cell card for my laptop.... more

I also had the stimulus package deal for $169.00 which provided breakfast,valet parking,$100 bonus bucks. The hotel was very busy,but all the employees were very friendly and helpful. The room was great. We had a corner room with views on 2 sides. On one side was Lake Erie,Rock-n-Roll Hall of Fame,and public square. On the other was the city. Very... more

I just got back from staying at The Marriot Cleveland Downtown at Key Center. I got a package which included valet parking, one night's stay, and breakfast for two for $169.00. I was very happy with my stay! I couldn't have asked for a cleaner, more comfortable place to stay. The staff was exceptional and always on their toes. My... more

When we first arrived the first thing that happened was that our vehicle was taken away before we could almost get our luggage out. Then when we walked in we were not even greeted by anybody and we had to stand in a long line. When we finally made it up there we were told that our room was not... more

Have stayed many times at the Key Center Marriott with usually very good experiences. Haven't been there for a year or so and the place is starting to get a little ragged! The first room I walked into had a serious mildew odor about it so I trudged back to the lobby to see if something else was available. There... more

Smeely rooms, small bathroom. Its fairly clean but not as good as it thinks it is. Staff are very friendly and helpful. Will look for alternative hotel on my return. Overpriced and once again, $12.95 for Internet and $29 for valet parking more

We booked the romance package for a Saturday night in order to visit the R&R Hall of Fame. The hotel is first class. The upgrades in the package: high floor corner room overlooking the lake, valet parking, breakfast, champagne and chocolate covered strawberries made our stay special. We especially enjoyed the doorman who remembered our names and gave us simple... more