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Cleveland Marriott Downtown at Key Center

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127 Public Square, Cleveland, OH 44114
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Cleveland Marriott Downtown at Key Center
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Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
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694 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia, USA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I really loved this hotel. From the moment I walked in, I felt special. The staff were fantastic and the leadership is very visible in the front line as well as throughout the hotel. I enjoyed the concierge lounge staff very much as I did the restaurant and bell staff. Everyone was great. It looks like the staff is well... More 

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Cleveland, Ohio
Top Contributor
132 reviews 132 reviews
11 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our company just had a user convention here this past Weds & Thurs. This is one of the most impressive hotels in so many ways. The employees were great - everyone from valet, food servers, bartenders were all so pleasant, just fantastic. The food quality was superb, even the fruit during breakfast was super fresh. The place is gorgeous and... More 

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New Hampshire
Top Contributor
73 reviews 73 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a Cleveland Clinic conference. It was very nice, very clean, very convenient. Only issue was how they charged my roommate. Did not do as she requested with her card, overcharged her too. The common areas are nice and comfy, doormen friendly and accommodating. Very close to everything downtown.

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Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for three days during July 2014. Overall my stay was pleasant and I liked its location as there were many places worth visiting in its vicinity. The only negative experience during my stay was during check in when the guy at the reception was a bit rude while asking my details. Granted that I was... More 

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Jacksonville, Florida
Top Contributor
65 reviews 65 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a great location within walking distance to many nice dining locations downtown. Cleveland has really turned the corner and it is a wonderful place to spend time downtown on both business and pleasure. This Marriott has great service in awesome condition and positioned location wise no better.

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Top Contributor
132 reviews 132 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a premium hotel with a significant, but not unreasonable cost. Outstanding location if you are visiting the Rock n Roll Hall of Fame or the Convention Center. Very helpful staff including Front Desk that gave me a room with a view and helpful porter who pointed out directions to my restaurant. Excellent Breakfast Buffet, including made to order... More 

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Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 1 week ago

My daughter and I have to go to Cleveland every March and we never stay anywhere but the Marriott at Key Center. We love it! The event we go for never blocks enough rooms, and this year I waited too late to get my reservation and the hotel sold completely out. Thankfully the day before we needed to arrive, someone... More 

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Illinois
Top Contributor
117 reviews 117 reviews
52 hotel reviews
148 helpful votes 148 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights recently on business that was going on at the convention center. I dont think you can get a hotel any more convenient to the CC than this property, one very short walk across the street and you are in building that takes you there. Utilized room service one night for a late dinner and the... More 

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ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for your positive comments about the Cleveland Marriott at Key Center. We appreciate and thank you for your feedback. I can assure you that guest experience is one of our top priorities and we are working to improve our current amenities that are offered in the hotel. I am happy to hear that the staff is wonderful and... More 

Cleveland, Ohio
Contributor
19 reviews 19 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

As always another trip downtown, this time staying here and trying it out. The location is prime for summer spring trip. Walking distance to the stadiums, casino, the bars etc. Rooms are typical, the lobby is huge with some decent food and drinks, but what are you doing staying inside the hotel go out and have fun

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ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for choosing the Cleveland Marriott Downtown at Key Center during your recent trip downtown. We appreciate and thank you your feedback. I agree with you, get out and enjoy the city - Cleveland is the place to be right now. We hope to have you back as our guest in the near future. Best Regards, Kristen More 

Dallas, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Was there for a business conference. Our room was very nice. The bed was very comfortable. The staff was excellent!! The hotel food was very good, but a little pricey. Overall, we had a good exprience.

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ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive comments regarding your recent stay. I am happy to hear you enjoyed the food and that the staff was friendly. I agree with you on our bed's, I think they are very comfortable! I will be sure to pass along your comments to celebrate our success. I appreciate your feedback and we hope to have... More 

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