We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 33 Cleveland hotels

Cleveland Marriott Downtown at Key Center

3.5 of 5 Hotel   |   127 Public Square, Cleveland, OH 44114
Hotel website
Hotel deals
Hotel amenities
Special Offer
Stay for Breakfast
Save Saved
You added Cleveland Marriott Downtown at Key Center to your Saves list
Cleveland Marriott Downtown at Key Center
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
88%
Ranked #4 of 33 hotels in Cleveland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
FeedMe_2010 Detroit, Michigan
  • Overview
  • Reviews (581)
  • Photos (137)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (137)
  • Location
  • More
true
Write a Review

581 people have reviewed this hotel

Traveler rating
    302
    205
    56
    11
    7
See reviews for
125
175
29
142
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Detroit, Michigan
Top Contributor
72 reviews 72 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great hotel and a gem of a city. I ordered a package that included valet parking, breakfast, and two tickets for the Rock and Roll Hall of Fame. Check in was very easy. I opted to go through the front desk. One small mix up occurred because the system over wrote my reservation and used my business... More

Was this review helpful? Yes
Lansing, MI
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 2 days ago NEW

this hotel was fantastic! the woman at the front desk, Cecily, who checked us in was amazing. very friendly staff. room was gorgeous. this hotel definitely lived up to the reputation you expect with Marriott!! very close to everything in downtown. room was impeccably clean.

Was this review helpful? Yes
Ashburn, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is beautiful with nice views of the city skyline. All of the staff we encountered was very friendly & accommodative. They bent over backwards to make us feel like valued guests. The staff in the concierge lounge were especially friendly & remembered us from the previous day. The only thing that could use improvement was the pool. It... More

Was this review helpful? Yes
WORCESTER
Top Contributor
285 reviews 285 reviews
28 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I expect a great stay when I book at a Marriott, but this exceeded my expectation. The location makes it perfect to walk to the Rock and Roll Hall of fame, the stadium, lots of restaurants and bars and the Horeshoe casino. It was a really nice area. The lobby was large and inviting and throughout our stay it always... More

Was this review helpful? Yes 1
Gaithersburg, Maryland, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is the second time my husband and I stayed here and it is just a lovely, upscale Marriott hotel. All the staff were superb and friendly (check-in, bellman, valet car personnel, room cleaner) but shout out to Cecilly who sent chocolate covered strawberries (delicious) and a sweet note to our room after learning that we were spending our first... More

Was this review helpful? Yes 1
Louisville, Kentucky
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My son was married in Cleveland over the weekend. We chose to stay at The Marriott Key Center because of its close proximity to the reception venue, The Galleria (which was fantastic as well). However, after staying at The Marriott Key Center on our first visit we realized how centrally located it was to all of the downtown activities! We... More

Was this review helpful? Yes 2
Redwood City, California
Top Contributor
191 reviews 191 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel had amazing service. They were very nice at check-in and sent a wonderful welcome e-mail. The clerk was very attentive and gave great restaurant recommendations. Arriving back at our room we received a note with a chocolate guitar. The hotel was very convenient for the Rock and Roll Hall of Fame and our other sights. Would highly recommend... More

Was this review helpful? Yes 2
Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My daughter and I visited Cleveland to attend an Orioles/Indians game and visit the Rock and Roll Hall of Fame. This hotel was convenient to both venues. In fact, we left the car with the valet attendant and walked everywhere. The hotel and service were both excellent. Scott at the front desk was extremely friendly and quickly checked us into... More

Was this review helpful? Yes 1
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. I am happy to hear that the weather was great so you and your daughter were able to walk everywhere. Also, I'm glad that you thought the bed was most comfortable hotel bed you’ve experienced. I will share your comments with Scott and the rest of the team to celebrate our success. I... More

Orlando, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is in a excellent location and you can walk to most of the attractions. The hotel itself is also excellent. I had a little problem with to the parking garage and the hotel tried very very hard to make things right. They went out of there way to make it up to me. A great hotel and a... More

Was this review helpful? Yes
Toronto
Contributor
16 reviews 16 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is right in the heart of Cleveland, within walking distance of the water, the Rock and Roll Hall of Fame, Progressive Field and the Warehouse district. We parked our car (Valet for $20) and didn't use it the entire time. We were only in the city for two days, but the Marriott was in the perfect spot, and... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Cleveland Marriott Downtown at Key Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Cleveland Marriott Downtown at Key Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Marriott, Expedia, Tingo, Otel, Travelocity, Priceline, Hotels.com, BookingOdigeoWL and Venere so you can book your Cleveland Marriott Downtown at Key Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

137 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (115)
Viewed
Room/suite (42)
Viewed
Bathroom (12)
Viewed
Hotel & grounds (30)
Viewed
Pool/beach area (5)
Viewed
Dining (2)
Viewed
View from room (6)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (4)
Viewed
Pool/beach area (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Cleveland with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Cleveland #3 Business Hotel in Cleveland #6 Family Hotel in Cleveland
Hotel Class
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
Number of rooms
400

Questions & Answers

Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer