We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 32 Cleveland hotels

Cleveland Marriott Downtown at Key Center

3.5 of 5 Hotel   |   127 Public Square, Cleveland, OH 44114
Hotel website
Hotel deals
Hotel amenities
Special Offer
Stay for Breakfast
Save Saved
You added Cleveland Marriott Downtown at Key Center to your Saves list
Cleveland Marriott Downtown at Key Center
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Orbitz.com Marriott.com
and 7 more sites!
87%
Ranked #5 of 32 hotels in Cleveland
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
scho31 Toronto, Canada
Write a Review

502 people have reviewed this hotel

Traveler rating
    255
    180
    51
    10
    6
See reviews for
105
154
28
118
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Checking was friendly, fast and efficient. The front desk clerk was perfunctory and helpful. He knew the area and was able to offer suggestions for dinner. First impression was good but warm and welcoming don't come to mind. The room is on the 24th floor and faces north and west. We are high enough up that we can look over... More

Was this review helpful? Yes
Yorktown, Virginia
Top Contributor
68 reviews 68 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything you expect from Marriott--clean, upscale, convenient downtown location. I'm a repeat customer and always have returned. Friend stayed at the Residence a few blocks away. Same price, but free breakfast, managers reception Mon-Wed, and internet. So you decide, freebies, or upscale finishes.

Was this review helpful? Yes
Chicago, Illinois, United States
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The location is great, the rooms were nice and spacious (except paint chipping off on bathroom ceiling). The hotel has excellent views of the city and lakefront. The elite lounge was under construction and the new temporary location was not very welcoming and I couldn't find any of the ammenities typical to the lounge and left. My associate and I... More

Was this review helpful? Yes
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your feedback about your recent stay. I express my deepest apologies to you regarding our room renovation and the temporary relocation of our concierge lounge. I am happy to hear that the staff was very friendly and I will share your comments with the team. Please email me at Kristen.mcclellan@marriott.com for further... More

New York, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed one night and the location couldn't have been more perfect. Walking distance to Rock n Roll Hall of Fame, Progressive Field and Cleveland Browns Stadium. There are so many restaurants within walking distance I cannot begin to list them. We had a beautiful room on the 25th floor overlooking Lake Erie. Bedding was clean and comfortable, towels were... More

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was our first time staying at the Marriott and we enjoyed it. It is located near the Rock and Roll Hall of Fame (where we were going) but also the sports stadiums. It is in within walking distance of East 4th (House of Blues and other attractions). The parking was cheap, the staff was friendly, and the room was... More

Was this review helpful? Yes
Cleveland, Ohio
Top Contributor
59 reviews 59 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently had another great stay at the Key Center Marriott. We had guests in town and wanted to enjoy the city and this hotel is in a great location to almost everything. We also enjoyed the lobby bar and pool this time around which was nice. The hotel itself is nice but the service is what separates this hotel... More

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. I am happy to hear that everyone was friendly and eager to make your stay great. I will share your comments with Richard and throughout the team to celebrate our success. I appreciate your feedback and hope to have you back as our guest in the future. Best Regards, Bob M More

Jacksonville, Florida
Top Contributor
414 reviews 414 reviews
122 hotel reviews
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Yes this hotel is well located in the downtown section. It is basically close to all the sports facilities and there are places around to eat. Even the Catholic church is nearby for a Sunday Stay. The front desk people are helpful and friendly. The rooms very comfortable. I had a corner room and had a great view of the... More

Was this review helpful? Yes
Cincinnati, Ohio
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 16, 2014

I am a frequent traveler with Marriott so that usually means the registration staff is alerted to be extra attentive, I was very impressed by how the folks who did not know my elite status treated us. From the bellman at the front door to the bartender to the housekeepers, the attitudes were exceptional. The hotel itself is a fine... More

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. We are currently going through a room refurbishment that will be complete by June 2014. I am glad to hear that the staff was friendly and the attitudes were exceptional. I will share your comments throughout the team to celebrate our success. I appreciate your feedback and hope to have you back as... More

Dayton, Ohio
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 10, 2014

This is the first time, I stayed in a DOWNTOWN Cleveland hotel. This visit exceeded my expectations, Great room with a great view. Friendly / knowledgeable staff. Even for a Marriott, the service was Exceptional!! Great Wi-Fi, in both room and lobby. 'Instant-on' hot water for shower or sink. Large clear state-of-the-art TV with an excellent selection of channels. While... More

Was this review helpful? Yes
Cambridge UK
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed March 4, 2014

I've used this hotel on a number of occasions and it always hits the nail on the head - quiet and comfortable rooms and a very friendly and helpful staff. Plenty of decent restaurants a short walk away if you don't want to eat in. Highly recommended.

Was this review helpful? Yes 1

Been to Cleveland Marriott Downtown at Key Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cleveland Marriott Downtown at Key Center

Also Known As:
Marriott Cleveland Downtown At Key Hotel
Marriott Cleveland Downtown At Key Hotel Cleveland
Marriott Cleveland Downtown
Key Center
Marriott Cleveland
Cleveland Marriott
Cleveland Marriott Downtown At Key Center Ohio
Address: 127 Public Square, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#9 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Marriott, Priceline, Travelocity, Otel, Expedia, TripOnline SA, Hotels.com and Venere so you can book your Cleveland Marriott Downtown at Key Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Cleveland Marriott Downtown at Key Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.