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Cleveland Marriott Downtown at Key Center

3.5 of 5 127 Public Square, Cleveland, OH 44114
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Certificate of Excellence 2014
Cleveland Marriott Downtown at Key Center
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Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
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661 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Beach
Top Contributor
74 reviews 74 reviews
46 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I arrived at the Marriott the day after a heavy snowstorm. It was somewhat difficult to find, because of the way that the hotel entrance is situated with the Key Center next door. My GPS took me to the entrance to the Key Center, and then I proceeded to circle around without finding the hotel for several minutes. Also, the... More 

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Bloomington IL
Top Contributor
108 reviews 108 reviews
98 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Key Center Marriott in Cleveland knows what people expect from Marriott and also what the Marriott Company expects from its hotels and it delivers. The staff was professional, helpful and polished. My room was large and comfortable and surprisingly not typical cookie cutter Marriott. The bed was comfortable and the shower was powerful. The location is a short walk... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello NRSTYCZ, Thank you for sharing the feedback from a recent visit to our hotel in Cleveland. I certainly agree with you in regards to all that Cleveland has to offer. My family and I are fairly new to the Cleveland market and we continue to find great options throughout the city. Thank you for the very kind words. We... More 

Chesterton, Indiana
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Marriott Downtown is a convenient location downtown with the staffing and style expected from a downtown hotel. I had business in Key Tower, which is adjacent to the hotel and can be reached without going outside. Very friendly staff members, quiet and absolutely clean rooms. All the furnishings were in excellent shape and the room looked like it had... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Les324, Thank you for sharing the feedback from a recent visit to our hotel in Cleveland. Your feedback is important to us and appreciate your comments regarding David's and Jake's. I'll certainly share this information with my team in the hopes of learning new opportunities If we can ever be of assistance when you travel to the Cleveland area,... More 

Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

Combined my stay with cleveland new years event downtown on the mall which was right outside of the hotel. Beautiful surrounding. I paid for the package w/ parking included. Also had breakfast at davids which was absolutely delicious. Will definitely look forward to staying at this hotel again and again!!!!

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Greetings... Thank you for sharing the feedback from a recent visit to our hotel in Cleveland. I trust that you and your family had a wonderful time visiting. I'm glad you were able to experience New Years Eve in the Cleveland Key Center Marriott fashion. If we can ever be of assistance when you travel to the Cleveland area, we... More 

Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We came to Cleveland to see the Rock and Roll Hall of Fame, stayed two nights over Valentine's Day weekend, and are happy with our hotel choice. We had a beautiful view from the 24th floor of frozen Lake Erie, the Cleveland Browns stadium, and the Rock and Roll Hall of Fame. If weather had permitted, all of these would... More 

Was this review helpful? Yes 1
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the kind words regarding your recent visit to our hotel in Cleveland. We're happy that you were able to experience a great occassion regarding Valentines Day with our hotel and the city of Cleveland. Our goal is to meet and exceed our guests expectations on each visit. I'm thrilled that you were able to see the great... More 

Hurricane, West Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Very poor experience for 1 night business trip. For $250 plus and $25 for valet I would expect that the iron doesn't ruin your shirt and you get told that there is guest laundry on the fourth floor. I would also expect HD TV channels. Espn signal was so bad you couldn't make out an individual player. Was told that... More 

Was this review helpful? Yes 1
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for sharing your review. It is through personal feedback that allows us to improve upon our product and services. We’re truly sorry that we did not provide the high quality level of service you deserve. This is not typical of our hotel and staff, and we have already begun addressing the issues you mentioned. Our goal is to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

From someone that travels a lot - this was a great stay and a nice change from the usual experiences at other places. Service/friendliness - top notch. Every person working smiling and saying hello as I passed by. Cleanliness of hotel, halls, rooms and common areas was great. With all the snow outside, you would expect to see a dirty... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the kind words regarding your recent visit to our hotel in Cleveland. Our goal is to meet and exceed our guests expectations on each visit. I'm thrilled that we were able to meet and exceed your expectations. Let's be sure to visit all that Cleveland has to offer when you return. Our concierge team can recommend incredibe... More 

Tooele, Utah
Top Contributor
53 reviews 53 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed this hotel. The Cavaliers were in town so it seemed several players and fans were staying here as well. It is just a quick walk to the arena. Everyone was extremely nice and always helpful.

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Greetings from Cleveland, Thank you for taking the opportunity to share your feedback and great comments regarding your visit with our hotel. We are thrilled that we were able to meet and exceed your expectations. I hope that you were able to enjoy the game as well. Since the trade, the team has really started to play well. Wishing you... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The front desk staff was very friendly from the second I checked in. I was in for a conference and was very pleased with the cleanliness of the room and bathroom. It seemed that the entire hotel was treated with care. I had the breakfast buffet and again, the staff was warm and welcoming. The location was perfect for the... More 

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Chris B, Sincere thanks for taking the time to share your review regarding your recent visit to our hotel in Cleveland. It’s encouraging to know that your stay was pleasant and te conference went well. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how... More 

Dallas, tx
Top Contributor
90 reviews 90 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was greeted warmly at check in. Our flight was late so we ate at the hotel. The food was much better than expected and large portions. The room was nice and the bed was very comfortable. Breakfast was tasty and the server was attentive. i would stay there again.

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Greetings from Cleveland, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I'm happy to hear that we were able to take care of your needs. We hope to have... More 

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Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#3 Business Hotel in Cleveland
#5 Family Hotel in Cleveland

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