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All 33 Cleveland hotels

Cleveland Marriott Downtown at Key Center

3.5 of 5 Hotel   |   127 Public Square, Cleveland, OH 44114
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88%
Ranked #4 of 33 hotels in Cleveland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
bonjvoifan357 Indianapolis, Indiana
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557 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel on July 6, 2014. We stayed here as a side trip and visited the Rock n Roll Hall of Fame. It was a nice hotel, a bit pricey b/c we had a Lake Erie view. The hotel was nice, rooms very clean and comfortable. Could walk to the RRHOF and to plenty of restaurant's. Would... More

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toronto
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we spent 3 nights at the Marriott at Key Center.The staff were incredibly helpful and efficient. They even noticed our tire was a little flat and brought someone in to fix it. free of charge!!. The room was well lit, very clean and comfortable.The workout area was large and the pool was small. Altough it is a little tricky to... More

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Joliet
1 review
4 of 5 stars Reviewed 3 days ago NEW

Stayed here with my family. Very clean rooms, great staff and food. Location was perfect. If you're visiting for a Browns game or the Rock n Roll HOF this hotel is just a few blocks away, easy walking distance. Close to dining and the market district.

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Seaford, New York
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the minute we arrived till checkout everyone at this hotel couldn't be any friendlier helpful and truly appreciative of our business. A short walk to progressive field rock and roll hall of fame and downtown restaurants makes it a perfect location

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ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. I am happy to hear that everyone was friendly and eager to make your stay great. I will share your comments throughout the team to celebrate our success. I appreciate your feedback and hope to have you back as our guest in the future. Best Regards, Kristen More

Grand Rapids, MI, USA
Top Contributor
75 reviews 75 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I just spent a week at this hotel. I was in town for a convention. The breakfast buffet was far more than your basic type. Servers were absolutely customer oriented. Housekeeping was thorough without being intrusive. Hotel is convenient to restaurants of all price ranges. Parking is convenient but extra charge.

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1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

Overpriced. Almost no amenities with the 180 dollar a night room. Which I get more amenities at the holiday inn. Never will stay again or recommend to anyone.You also have to pay to park to stay here.

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ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your comments about your recent stay. I express my deepest apologize for the unpleasant experience you had with us. Unfortunately, the parking garage is owned and operated by a Third Party Company. Please email me at kristen.mcclellan@marriott.com to discuss further. Best Regards, Kristen More

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Attended a 4-day conference at the JW Marriott at Key Center. Both Conference and restaurant meals were quite good. Excellent breakfast buffet, including omelette and waffle station. Room setups for conference, lunch, coffee/tea station maintenance were in top order. The only weakness for me and a couple of others were front desk. They had the personality of automatons. Great on... More

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McLean Virginia
Top Contributor
66 reviews 66 reviews
25 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 1 week ago

We attended a convention in downtown Cleveland over the weekend. Two years ago we went through Cleveland, stayed near the Rock and Roll Hall of Fame, and thought the town was a dump. Our stay at the Marriott turned our attitudes totally around. The hotel is nicely located, nicely turned out and staffed with truly wonderful people. The people make... More

Was this review helpful? Yes 3
Pittsburgh
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Marriott for a night while in town for a Saturday Cleveland Indians game. Stephanie at the front desk accommodated our early (noon) check in and was so pleasant! She made some changes to get us a room on the 16th floor. Windows on both sides of this corner room afforded beautiful views of Lake Erie and... More

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Ellicott City, Maryland
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Really nice property right in the middle of everything in Cleveland. Our family stayed here one night on our way to Cedar Point. We spent the day sightseeing in Cleveland. Rock and Roll Hall of Fame is in walking distance and so are the restaurants and bars. Very clean, very safe area. Staff was excellent. Very helpful and courteous. Rooms... More

Was this review helpful? Yes 3
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Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Cleveland #3 Business Hotel in Cleveland #7 Family Hotel in Cleveland
Hotel Class
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
Number of rooms
400

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