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Cleveland Marriott Downtown at Key Center

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GreenLeadersSilver level
3.5 of 5
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127 Public Square, Cleveland, OH 44114
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1 room 1 guest
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Cleveland Marriott Downtown at Key Center
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744 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here recently while in town for a show and really enjoyed our stay. The hotel was very clean and comfortable. The downtown area of Cleveland is completely torn up - but we still managed to get around OK. The hotel has a nice view of the lake and with the AAA deal we found it... More 

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State College, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Pulled up to several bellmen greeting us and offering assistance, valeted car with unlimited in and out for $25 daily, check in was professional and quick, Room 1211 two double beds was roomy, clean with mini fridge and hotel had decent pool (little chilly) and work out room which we used. All staff was very pleasant and helpful asking to... More 

Was this review helpful? Yes 1
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Awful! Overcharged our account three different times and we were only there two nights! Cory in the accounting department was TERRIBLE! He really brings down the reputation of the Marriott. Needless to say they have forever lost our business and I will spread my experience to anyone who is considering this hotel.

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Rico, Thank you for sharing your feedback regarding our hotel and it's services. We truly appreciate all feedback as this is the measurement of our success and allows us to improve when and where necessary. I will have this matter researched immediately and look forward to resolving. If i can be of any further assistance, please feel free to... More 

Toronto, Canada
Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Alighting from another cab after another flight to another hotel, the most I can hope for is a quick check in and a few minutes to sort my room out (yes, I am an "unpacker") before foraging for my evening meal in beautiful downtown Cleveland. As I throw the taxi door open, a very cheery doorman, resplendent in his red... More 

Was this review helpful? Yes 2
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Alan, Thank you for taking the time to share your feedback regarding our hotel and the services we offer at the Cleveland Marriott Downtown at Key Center. It is through feedback such as yours that we can only improve upon for years to come. We're very appreciative that you've recognized Richard (our doorman). He's certainly one for delivering outstanding... More 

Killingworth, Connecticut
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel in downtown. Welcoming helpful staff. Nice views. Beautiful lobby and nice bar. Comfortable bed, spotless room and large bathroom for a decent price. Many sights in walking distance including the lake, Rock and Roll Hall of Fame, football stadium and b-ball park.

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Tim, I trust that all is well with you and that your trip home was uneventful. Thank you for taking the time to share your feedback regarding your recent visit with our hotel in Cleveland. Being a close proximity to many downtown attractions and amenities certainly allow for our guests to get the most out of their Cleveland experience.... More 

Columbia, South Carolina
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights with my family, and chose this hotel primarily because of its close proximity to The Rock and Roll Hall of Fame. It was, indeed, an easy walking distance, so that was great. I shopped around before staying here, and found this hotel seemed to offer cheaper club level rooms than some of Cleveland's other... More 

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Mbovary2014, I trust that all is well with you and that your recent travels have been just as successful. Thank you for taking the time to share your feedback regarding your recent visit with our hotel in Cleveland. I'm happy to see that you were able to accomplish your goals while visiting. We are and will continue to look... More 

Poughkeepsie, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location. nice staff, rooms were clean. Wish we were on a higher level for a good view. we were overlooking a roof.You do have to pay for parking to stay here. wifi is free only if you are a marriott member

Was this review helpful? Yes 1
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Jenny1971, I trust that all is well with you and that your recent travels have been uneventful. Thank you for taking the time to share your feedback regarding your recent visit with our hotel in Cleveland. I agree, the rooms on the higher floors are certainly something to marvel with the majestic views of downtown and the lake. If... More 

Washington DC, District of Columbia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had an amazing experience at this hotel. What makes it so memorable is what happened leading up to that experience. Basically, due to a thunderstorm in Chicago, I had a nearly 24 hour odyssey in flights to get from Austin to Cleveland. When I arrived I was positively bedraggled and very tired (and not a little irritated in general).... More 

Was this review helpful? Yes 1
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello AlexJouJou, I trust that all is well with you and that your trip home was not eventful as your arrival to Cleveland. Thank you for taking the time to share your feedback regarding your recent visit with our hotel in Cleveland. I'm happy to hear that we were able to meet and exceed your expectations while staying with us.... More 

Naples, Florida
Level Contributor
292 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had no problem with the size or the amenities in the room. We did have an issue in the bathroom. The tub didn't drain properly and the commode leaked from the tank. When we told the hotel staff when we checked out, $50 was taken off our bill. Internet was free in the lobby, but there was a charge... More 

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello SD, I trust that all is well with you and that your trip home was uneventful. Thank you for taking the time to share your feedback regarding your recent visit with our hotel in Cleveland. I also thank you for bringing the bathroom concern to our attention. I'm happy to see that the issue has been resolved. If I... More 

Unionville, Michigan
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a beautifully maintained hotel, a little on the classier side according to my children! Both of the Bell Boys we spoke with were so very friendly and helpful, they represented this hotel wonderfully. The hotel itself is very clean and in a prized location less than 2 miles from the Science Museum, Rock and Roll Hall of Fame,... More 

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Stacy, Greetings from Cleveland. Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I'm happy to hear that we were able to take care of your needs. I will... More 

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