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Cleveland Marriott Downtown at Key Center

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127 Public Square, Cleveland, OH 44114
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Cleveland Marriott Downtown at Key Center
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Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
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672 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Covington, Kentucky
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Perhaps my 4th stay here. Marriott Key Center is my favorite property in Cleveland for many reasons. Consistently exceeds my expectations in comfort, cleanliness, convenience, service, food quality, location, and price. Desk staff are efficient and honor my advance requests consistently. Bar has great food and a variety of local brews, self parking is convenient, wifi is complementary for rewards... More 

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Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the hotel for one night, due an event that I had to attend. The hotel is very beautiful & modern, with an Asian inspired designed lobby. When you first arrive, you have the option to use self parking or valet parking. I completely recommend self parking, unless you have the $25/day to spend on valet parking. The... More 

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Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Right downtown Cleveland with beautiful views of the lake. The rooms are very updated and well appointed with all the amenities you would expect from Marriott. We had a higher floor overlooking the lake which was very relaxing and views were gorgeous. The hotel is a couple of blocks from the casino and the Rock and Roll Hall of Fame.... More 

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Tucson, Arizona
Top Contributor
201 reviews 201 reviews
56 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This Marriott is very conveniently located in the heart of downtown cleveland. You cannot beat it if you have a meeting at the Key building next door (which I did). I had room service twice, was fine - nothing special. Reception was good, people were very friendly. All in all, I was satisfied, but found the >$250/night price tag pretty... More 

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Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A late-booker, I made reservatons only a week before the St. Patrick's Day parade. I wrote in the comment box "86 y/o Irish grandmother loves the green terminal tower." They put us ina room on the 20th floor facing the TT that would become a beautiful kelly green just before dawn. The view was so unabashedly front-and-center it was laughable... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Jennifer, Greetings from Cleveland, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. Thank you for sharing the comments regarding your grandmother and the green terminal tower....it was really... More 

Senior Contributor
30 reviews 30 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Traveled to Cleveland to catch a Cavs game on Friday night 3/20/15 and booked this hotel for our stay. Must say everything was top notch.....from the fast, convenient mobile check in and out.....to the clean room with a great view of the city. Location can not be beat......very close to the casino, Quicken Loans arena and other attractions. They even... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Greetings from Cleveland, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I'm happy you were able to catch the Cavs game. they've been on a roll since the mid-season... More 

Grande Prairie . Alberta
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at the Hotel many times and it always such a pleasure to stay at , walking distance to all major sports centres , restaurants and night life . When I stay its for an annual Global Conference and we are always so well taken care of .

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Ashley, Greetings from Cleveland, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. We look forward to hosting you in the future with your return trips to Cleveland. I... More 

Cincinnati, Ohio
Top Contributor
50 reviews 50 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed her for business and was extremely pleased with the overall experience. The check in was quick, the valet was prompt and only 24 dollars. The bar and restaurant were great, and the concierge lounge was the best I've had. They had legit decent dinner every night. Seasoned chicken , sushi, and make it your self tacos! As for... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Greetings from Cleveland, Thank you for taking the time to share your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. Our Concierge lounge team were thrilled to hear that you commented on their services.....thank you!!! They take great pride in making each guest stay brilliant. Thank you also for the note on the bed. Our... More 

Pittsburgh, PA
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very clean, and within a short walking distance of the Horseshoe Casino, shopping at Galleria, the warehouse district and Cavaliers and Indians stadiums. We have been to other hotel properties in downtown Cleveland and always go back to the Marriott at Key Center. The breakfast buffet is always excellent with a large variety of items, including an... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Pittsburgh Traveler, Greetings from Cleveland, Thank you for taking the time to share your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I'm happy to see that you were able to get out and... More 

Columbus, Ohio, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Overall, excellent front desk service and management. But I want to single out in particular Val and Pete who run the concierge lounge in the morning. Not only are they friendly and greet all guests by name, but they far exceed expectations when it comes to service. They ensure that all food is hot and consistently refilled and repeatedly ask... More 

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Alan, Greetings from Cleveland, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. thank you for commenting on Pete and Val. They are certainly KEY to our success here... More 

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