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Cleveland Marriott Downtown at Key Center

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127 Public Square, Cleveland, OH 44114
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Cleveland Marriott Downtown at Key Center
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Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kettering, Ohio
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I recently attended the Antique Roadshow at the Cleveland Convention Center and chose the Cleveland Marriott Downtown because of is proximity to the event. We are Marriott fans, so the selection was not difficult . . . and, again, we were not disappointed by our decision. We stayed for 2 nights. The hotel room we had was... More 

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Ohio
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a classic Marriott with excellent customer service! The staff recognized my son's 10th birthday and brought soda pop, candy, hand written card, sign and an Indians hat. He was so excited and the gesture made out visit very special. I travel a lot for business and frequent this hotel and I'm never disappointed. Great bar and restaurant and... More 

Was this review helpful? Yes 1
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello hollishall, We hope this finds you well. Thank you for sharing your comments regarding your recent stay with us. I'm happy to hear that we were able to meet and exceed your expectations. I trust that your son enjoyed his special day. We hope to see you in the future for business or pleasure when you visit Cleveland. Jamie... More 

Mundelein, Illinois
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 days ago NEW

This hotel is in a great location - right downtown Cleveland, walking distance to restaurants, shopping, Rock & Roll Hall of Fame, waterfront, sporting venues. The lobby is beautiful and the staff was pleasant. We paid extra for a corner room and the view was wonderful - waterfront from 2 different locations in the room. The one downside was that... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Amyruth0329, We hope this finds you well. Thank you for sharing your comments regarding your recent stay with us. I'm happy to hear that we were able to meet and exceed your expectations. Being conveniently located to many different venues and local restaurants certainly has it's advantages. I'm sorry the room was a little tight for your stay, but... More 

Wilkes-Barre, Pennsylvania
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

Although this was only a one night stay, we were very happy with our decision to stay at this hotel. We arrived very early (around 10:30am) & I took a chance to see if our room was ready & happily it was. We were on the 10th floor in a 2 full bed room. The room was spacious & clean.... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Monica0209, We hope this finds you well. Thank you for sharing your comments regarding your recent stay with us. I'm happy to hear that we were able to meet and exceed your expectations. I'm glad you were able to visit the Rock & Roll Hall of Fame. It's certainly a great venue to take part of. We hope to... More 

northeast
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for a night last month for a quick visit to Cleveland. I got a beautiful room on the 18th floor with a magnificent view of Lake Erie. The room was clean and very comfortable. The bed was so comfortable I don't even know how to describe it. I need to start saving to buy the Marriott bed for... More 

Was this review helpful? Yes 1
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Happyvoyager30, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests. Your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip. I'm... More 

Michigan
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We were met by friendly staff and entered a beautiful large lobby. Room was very comfortable with plenty of space. Comfortable mattress and pillows. With being a Rewards member wifi is free. Our only complaint is that you could hear doors closing in hall. There are 2 restaurants in the hotel, a convenience store and a bar. Live entertainment in... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Denise0955, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I'm happy to hear that we were able to take care of your needs. We hope to have the... More 

Holland, Ohio, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location for walking to Progressive Field, Quicken Loans, and the Casino. We stayed in a corner room on 9th floor, it was extremely noisy with doors slamming, etc.., until 3 am. 25$ to valet park. Hotel is clean, but overpriced for just a very average Marriott.

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Diane, I wanted to thank you for sharing your review on our hotel in Cleveland. Through feedback and reviews like yours, we are able to improve upon service and product opportunities. On behalf of the hotel, I apologize that your stay was anything less than perfect. I will certainly share your notes with my team in the efforts of... More 

morris plains
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we just came back from the MC Key. perfect location, clean, great breakfast, but what stands out is the customer service, especially Mary at the front desk and all the workers at the breakfast buffet. I am a travel agent and would certainly recommend that my clients go there. Ellen Linkletter

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Ellen, Thank you for sharing your feedback regarding a recent visit to our hotel in Cleveland. We certainly appreciate the time in sharing your review. We thank you for sharing and I'm happy to see that we were able to meet and exceed your expectations. We look forward to hosting you in the future...until then, continue to Travel Brilliantly!!!... More 

Denver, CO
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent the 4th of July weekend at the hotel. The front desk employee was great and gave us a lake view room when I requested it at check in. I chose this hotel because it was walking distance to the Rock N Roll Hall of Fame museum and it had an indoor pool. The location of the hotel was... More 

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Greetings Jennifer, Thank you for taking the opportunity to share your feedback regarding a recent visit to our hotel in Cleveland. We understand that you have many choices in hotel accommodations and truly appreciate you allowing us the opportunity to host you and your guests. I'm happy to see that you were able to enjoy the holiday weekend with us.... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here on business. THEY NEED TO CLEAN THE GUEST ROOMS MORE THOROUGHLY. Stuff left behind from the last guest. 2nd day, coffee maker still had spent canister and no new shampoo. Place looks great, but I worry about what else they didn't clean. Yuk.

Was this review helpful? Yes 1
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello David, Thank you for taking the time to share your comments about your recent stay. I express my deepest apologize for the unpleasant experience you had with our hotel. Our goal is to allow you to Travel Brilliantly with Marriott and we aim to make each guest experience a brilliant one at our hotel and we are sorry for... More 

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