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Cleveland Marriott Downtown at Key Center

3.5 of 5 127 Public Square, Cleveland, OH 44114
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Certificate of Excellence 2014
Cleveland Marriott Downtown at Key Center
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Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
43 reviews 43 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were in town for a wedding and this was the "official" hotel for the wedding guests. This hotel is conveniently located to most downtown venues. We stayed for two nights, a Friday and Saturday. We arrived during rush hour after dark. It was a bit confusing finding the hotel parking garage since it's located past the hotel and we... More 

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Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Front desk staff gave the group of friends and I that were staying there a room on the 25th floor with a GREAT view! Downtown Cleveland one direction and the lake the other. I did book through an outside website and there was a bit of confusion over paying for breakfast and valet service. Both were paid for with booking... More 

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Lexington, Kentucky
2 reviews
3 of 5 stars Reviewed 1 week ago

We recently stayed at this establishment for military reasons. Booking the reservation was quick and painless. Government/military rate was given which is a plus, especially when the rooms are very pricey. Pros... You are convenient to everything with this location. The stadiums are nearby and attractions are everywhere. The staff was not only amazing but friendly as well. The restaurant,... More 

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the comments regarding your recent stay. I am happy to hear that the staff was accomodating and met your expectations. I apologize that we were not able to meet all of your needs however during your visit. I will certainly pass along notes to remedy challenges you may have encountered. If we can be of any service... More 

Tampa, Florida
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing extraordinary about this property; that said nothing about it is substandard. I'd prefer a better set up in bathroom, but dollar for dollar they hit the mark. Food in the cafe was average, but there was quite the selection for breakfast. Front desk very chipper and accommodating.

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ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the commnts regarding your most recent stay. I am happy to hear that the staff was pleasant and the service meet your needs. I will be sure to pass along your comments to celebrate our success. I will also be sure to forward your remarks regarding opportunities with our hotel. I appreciate your feedback and we hope... More 

Ashland, Ohio
Top Contributor
125 reviews 125 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Downtown Cleveland Key Center Marriott for my husband's kick-off event for work. The hotel is very clean and has a pretty lobby. We had a great corner room on the 24th floor. We really enjoyed the room which had a very unusual set-up and we loved it. The bed was huge and very comfortable. The view... More 

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New York
Top Contributor
53 reviews 53 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Welcoming feeling the second we walked in after a long drive from New York. Put in a standard two queen room on the 18th floor with a view of Lake Erie and the city lights. Used the pool which was warm but only three feet deep. Kids enjoyed it so no complaints there. Had breakfast in David's. Buffet for $14... More 

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New York City, New York
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We only stayed here for a quick stop, but it was everything we'd expect for a city-center flagship hotel. The location is right in the very heart of Cleveland, within walking distance of various attractions and city life. The high-rise tower provides beautiful views of Lake Erie and downtown. The service was excellent, and the rooms tastefully appointed. Our only... More 

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Ohio
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If there were a few tweaks I would probably have given this a 5. Cons - no free Wifi which is insane for what we paid. My family of 4 stayed there for NYE and I think we blew threw a ton of our data plan because I wasn't going to pay for Wifi. The room for four people was... More 

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Washington, DC
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights on business in December. The room was nice, clean, and comfortable. I liked that the hotel had a small shop that not only sold drinks and pre-packaged snacks but also salads and sandwiches. I was tired when I arrived and didn't want to go to a restaurant, and I don't really like getting room... More 

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Chillicothe, Ohio
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for a Cleveland Cavs game. Good location. It was about a 10 minute walk, and much to my surprise, we were able to make most of the walk through an indoor mall and skywalk tunnel. We were only outside to cross a couple roads, and then the rest of the walk inside. Staff was very friendly and helpful. Rooms... More 

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Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Square, Cleveland, OH 44114
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Despegar.com, Hotels.com, Marriott, TripOnline SA, Odigeo and Tingo so you can book your Cleveland Marriott Downtown at Key Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Romantic Hotel in Cleveland
#3 Business Hotel in Cleveland
#5 Family Hotel in Cleveland

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