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Cleveland Marriott Downtown at Key Center

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127 Public Square, Cleveland, OH 44114
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Cleveland Marriott Downtown at Key Center
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Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Center
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717 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you don't mind paying a pretty penny, this hotel is actually quite beautiful. Little odd to get to as the entrance is around the back of the Key building so that was confusing. Especially as an out of towner without GPS. Staff were very friendly and accommodating. I found parking expensive at $25 a night but I guess that's... More 

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Morganton, North Carolina
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here only for one night to visit the Rock and Roll Hall of Fame. This hotel was wonderful and staff is very helpful. We checked in in the pouring rain separately from my husband who would arrive later. The clerks at the desk were wonderful explaining parking and making sure we had a room with a great view.... More 

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Barry County, Michigan
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very nice downtown property, with an outstanding location. Many local downtown attractions are nearby, and worth the walk to see the variety of architecture at the center of the city. Stayed on a high-occupancy weekend. That coupled with 25+ floors caused me concern for elevator wait and transport times, but it was no problem. Good service, one minor item in... More 

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Breese, Illinois
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed there for several nights, with another person attending our gathering at the convention center. Since that is right next door, the convenience can't be beat. The room was very nice, although for two people we could have used more drawer space. The best part was the staff's willingness to please; everyone greeted us as if we were VIP's.

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Cuyahoga Falls, Ohio
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9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I have stayed a handful of times at this hotel. The hotel itself is just beautiful and the staff will bend over backwards to make sure you are happy. My spouse and I had a weekend get a way there, and they sent complimentary wine up to our room. No charge, they simply did it because they... More 

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kolkata
Level Contributor
227 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 573 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I like this facility primarily for their ambience, service and location. I like frequenting to Pier I in the evening for hanging out with friends and colleagues or any other place near the hotel. Their food is also of good quality.

Was this review helpful? Yes 4
Hershey, Pennsylvania
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Can't say anything negative about my stay. Room was comfortable and nice and we had a view overlooking the lake. Location is completely ideal as everything is in walking distance. You are around the corner from the casino, 4th street where the restaurants are, across the street from the lake. Rock & roll hall of fame and the brown's stadium... More 

Was this review helpful? Yes 2
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Greetings from Cleveland, Sincere thanks for taking the time to share your review regarding your recent visit to our hotel in Cleveland. It’s encouraging to know that your stay was pleasant and that we were able to meet and exceed your expectations. Our goal is to provide comfort and friendly service to all our guests who are away from home;... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Truly a very nice Hotel. Not a 5 star Marriott or JW quality, but very nice. Staff is very helpful and wonderful. Access to virtually anything downtown is very easy. (Blue Point restaurant is the best !!) Biggest issue for me is the workout area. I enjoy the fantastic quality of most top end Marriott fitness areas. This one needs... More 

Was this review helpful? Yes 2
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Tom, I trust that your travels home were uneventful! Thank you for sharing your feedback regarding your hotel experience with us in Cleveland. I'm happy to see that you were able to enjoy the great benefits of Cleveland. Thank you for sharing your notes regarding our fitness center. This is an area that we look forward to upgrading relatively... More 

Jacksonville, FL
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came in town to watch the Indians play and also happened to be there during the finals. Hotel was completely sold out but you would never know. Rooms were spacious and clean. We did have an issue with the fridge but maintenance brought up another within 10 minutes of calling. Concierge lounge was great and the staff for both breakfast... More 

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Greetings from Cleveland, I trust that your travels home were uneventful! Thank you for sharing your feedback regarding your hotel experience with us in Cleveland. I'm happy to see that we were able to correct the small issue with the fridge. Thank you also for sharing your feedback on our Concierge team. They truly focus on how to deliver brilliant... More 

Naperville, Illinois
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived to the time we checked out, everything was simply wonderful. Our room was clean and comfortable with a great view of Lake Erie, First Energy Stadium and the Rock & Roll Hall of Fame. The restaurant on property had excellent service and the food was delicious. All this within walking distance to anything we wanted... More 

Was this review helpful? Yes
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Greetings from Cleveland, I hope that this finds you well and that your travels home were uneventful. Thank you for taking the time to share your feedback on our hotel in Cleveland. I'm thrilled to see that we were able to meet and exceed your expectations. Thank you for speaking to our service as we pride ourselves on how to... More 

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