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Cleveland Marriott Downtown at Key Center

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127 Public Square, Cleveland, OH 44114
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Cleveland Marriott Downtown at Key Center
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798 Reviews from our TripAdvisor Community

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Wilmette
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

On the surface, this hotel is your standard (yes- you can read that as "boring"), quality chain hotel in the heart of Cleveland. What tips the scale toward excellence -- is an efficient and thoughtful staff. I left my passport and a few other key items in my room safe after I checked out. Upon my request, the hotel security... More 

Helpful?
Thank SEFishertraveler
Atlanta, Michigan
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is located in the heart of downtown and rates are very reasonable. However, I had to go to airport and I was offered a limo by the doorman. I paid $55 instead of $35 for a private car with full lights on dash that scared the hell out of me. Lady driver was polite but whatsoever not affiliated with... More 

Helpful?
8 Thank guest960
Jacksonville, Florida
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Currently staying here at the Marriott at Key Center, checking out tomorrow after a 4 day stay on the 20th floor (concierge level). VERY happy with my stay, and would happily return! I was here on a business trip, and the service here was superb. The rooms were tastefully appointed, and the location is very close to downtown. The hotel... More 

Helpful?
2 Thank Gone_Sovereign
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Gone_Sovereign, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you're enjoying your visit and that we were able to meet and exceed your expectations. If I can be of any assistance to you during your visit, please feel free to contact me or... More 

Madison Heights, Michigan
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for a volleyball tournament @ the convention center. The hotel is right across the street. Great location. There's a grocery store a few blocks west. Addys restaurant (we had for breakfast cheap and good food) the hotel was really nice. Rooms were clean (a little small) and friendly staff. Close to casino..walking distance to everything

Helpful?
Thank Kmurph98
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Kmurph98, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit to the city and that we were able to meet and exceed your expectations. We hope to have the opportunity to host you in the future with your visits to... More 

Arlington, Virginia
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This a solid Marriott business hotel in downtown right across the street from the convention center. Nicely appointed rooms, comfortable beds, and nice lake views from high floors, especially from a corner room. Good restaurant and bar in the lobby, so I'd say a great business hotel in Cleveland. A service nit was on the room bookings; several families in... More 

Helpful?
Thank DCJimmer
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello DCJimmer, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. Thank you for sharing your note regarding the roll-away bed. I will certainly follow up with my team to... More 

Medina, Ohio
Level Contributor
146 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I love this hotel. The location is pretty awesome, the rooms are very clean, and have some nice views, service is always good, and the in house bar is good. It's also a great hotel for walking around, as I always feel safe around it.

Helpful?
Thank Shane S
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Shane S, Thank you for sharing your recent feedback with your stay at our hotel in Cleveland. I'm thrilled that we were able to meet and exceed your expectations during your stay. If we can be of any assistance with future reservations, please feel free to contact us at your leisure. Sincerely, Jamie Hill General Manager Cleveland Marriott Downtown... More 

Brockway, Pennsylvania
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For a Marriott brand hotel in a prime location of a city I was absolutely shocked to find my room so dirty and unkempt. I should have known it was going to be a horrible stay when I was being checked in with a very unpleasant and rude guest agent (taller long blonde hair). I had called twice about my... More 

Helpful?
5 Thank MaSnBR1
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello MaSnBR1, Thank you for taking time to share your experience on a recent stay with our hotel. While I am very appreciative of the feedback, I am dissappointed that we were not able to meet and exceed your expectations. Through feedback such as yours, we will strive to overcome and correct any errors. I will certainly share your feedback... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

This was by far the absolute worst stay I have ever had at a hotel. I didn't even get a good nights rest I was so dissatisfied and outraged at the service I received from the front desk staff! As a family member of an associate I feel compelled to warn others to stay elsewhere. I would hate if I... More 

Helpful?
2 Thank Joy J
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Joy J, Thank you for sharing your feedback to a recent visit with our hotel in Cleveland. We're truly sorry that we were not able to meet your expectations with your visit with our hotel. Though we were not able to satisfy your request, I do hope that you were able to accomplish your objectives while visiting the city.... More 

Beverly Hills, Michigan
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a nice classic hotel. The rooms are nice, service is friendly, great location. The workout facilities leave a little to be desired. The concierge lounge is one of the most hospitable I've experience within this chain.

Helpful?
1 Thank jheineman17
Cincinnati, Ohio
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed January 5, 2016

This hotel is in a great location for key downtown attractions (in our case, Cavs game at Quicken Arena, a short walk away (through a fun area). The hotel itself is fine -- pretty typical Marriott. Friendly helpful front desk staff, clean rooms. I'll probably stay there again for future visits, but would ask for a room on a high... More 

Helpful?
Thank kyrambler
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello kyrambler, Happy New Year to you and yours. We want to thank you for sharing your feedback on a recent stay with our hotel in Cleveland. I will certainly share your remarks with my team in the hopes of preventing challenges in the future with the pool. Thank you for sharing this information. If we can be of any... More 

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