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Aloft Cleveland Downtown

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1111 West 10th Street, Cleveland, OH
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1 room 1 guest
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Aloft Cleveland Downtown
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259 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Aloft Cleveland Downtown
See the most recent reviews
Grapevine, Texas
1 review
5 of 5 stars Reviewed October 7, 2014

I've been staying at this hotel for over a year now and continue to have an amazing experience. The staff are always welcoming and provide you with the feeling that you aren't too far from home (even if you are 1000 miles away). Aside from the clean rooms and friendly atmosphere, the flats area is up and coming and the... More 

Was this review helpful? Yes
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you very much for the great review of our hotel. We appreciate your loyalty and our relationship. We look forward to continued visits and hope that your comments generate some curiosity from others who haven't experienced our new hotel yet. Thanks again! Regards, Bill More 

Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 6, 2014

I travel to Cleveland often for business and have stayed at many different locations in the downtown area. That said, I actively choose to stay at the Aloft in Downtown Cleveland because it's an affordable location and the staff really values guests. If I ever have an issue/question Ben, the front desk manager, goes above and beyond to make sure... More 

Was this review helpful? Yes 1
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you for the great review of our property and consistently choosing to stay with us. I will be sure to let the entire staff know of your remarks. We look forward to seeing you back soon and value your loyalty. Regards, Bill More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 6, 2014

The Aloft in Cleveland is perfect for the business traveler. It gives a modern urban feel tied with the comforts of home demonstrated by the warm and engaging staff. Walking distance to a variety of restaurants, Aloft provides the idea location for a business dinner.

Was this review helpful? Yes
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thanks for the review and continued business. We do our best to make our guests feel comfortable while traveling. We look forward to seeing you again soon. Regards, Bill More 

Level Contributor
3 reviews
5 of 5 stars Reviewed October 6, 2014

Looking for a reasonable, clean, friendly place to stay while in Cleveland? This is your spot. I travel for work and stay here weekly. The hotel is located in a great area, within walking distance of lots of restaurants. Not only is the property new, but it is very clean. The beds are nice and comfy. Most importantly the staff... More 

Was this review helpful? Yes
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you for taking the time to review our hotel. We appreciate your consistent business and value your comments about our service. We hope to see you again soon and look forward to our continued relationship. Regards, Bill More 

1 review
1 of 5 stars Reviewed October 5, 2014

Worst experience of my life this "hotel" charged me for another room because I was not allowed to get back in my friends room. 200 dollar room was only one "available" cops were called. Bar was worse. Not expected for a service member of the US Army.

Was this review helpful? Yes
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

I understand your frustration and have been made aware of your situation from Saturday night from our staff. After your attempts to contact the registered guest were unsuccessful, our front desk followed required policy which prevents us from giving access to a room without the authorization from the registered guest. Our priority is the safety and security of our guests... More 

New York, NY
Level Contributor
58 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed September 30, 2014

In assessing the merits of this Aloft, it is important to understand what it is/is not. This is not a luxury hotel. It is not priced that way. Rooms are fairly small, but equipped with a comfortable bed, a desk, a clean bathroom. There is a nice bar off the lobby, and an area where you can buy snacks all... More 

Was this review helpful? Yes
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you for taking the time to review your recent visit. I am pleased that our service met you expectations and options were provided during the arrival process. With the future development of our immediate area still in progress, we do face some challenges for the light sleeper and are anxious for the additional buildings which will significantly reduce the... More 

Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed September 28, 2014

I travel to Cleveland for business often. I'd never stayed at this hotel before but heard it was newer and sort of cool new spot to try out. This hotel is hard to find and on the edge of downtown Cleveland, near quite a lot of loud freight rail tracks. I used valet service since it was late when I... More 

Was this review helpful? Yes 3
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you for taking the time to review your recent visit. We understand that our brand is unique and not exactly what everyone expects. We are appreciative of your kind remarks and hope to have another opportunity to see you again. Regards, More 

Sacramento, California
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 24, 2014 via mobile

Although I am SPG loyal thus was my first experience in an Aloft hotel- essentially no W in Cleveland so it was my next choice esp as it is a sub brand of W. Excellent reception on arrival and Robert on the front desk was superb...someone who gets customer service & delighting the customer- training no doubt from W hotels,... More 

Was this review helpful? Yes 1
Pittsburgh
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed September 23, 2014

Aloft is a funky Cleveland option that is close to the major downtown attractions and sports venues. The arrival is a little confusing. We parked in a paid lot. But there was nobody there to pay. It is in a multi-use building with restaurants and businesses so the reception desk wasn't on the ground floor when we walked in. We... More 

Was this review helpful? Yes 2
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you for the great review of our hotel from your recent visit. We understand your comments regarding the confusing entrance and are in the final phase of new way finding for the complex. We're pleased you enjoyed our property and service and look forward to seeing you back soon. Regards, Bill More 

New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 19, 2014

The room is on the small side, but very efficiently laid out. Veery modern with blond wood and a king size bed. Bathroom has all of the expected amenities. Great restaurants on the block and a nice roomy bar on the lobby floor. Here for a business meeting and everything that I would need is handy. Downtown, near Rock and... More 

Was this review helpful? Yes
Bill R, General Manager at Aloft Cleveland Downtown, responded to this review

Thank you for taking the time to review your recent visit. We enjoy seeing our guests appreciate our property, service and location like we do. We look forward to seeing you back soon. Regards, Bill More 

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