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Courtyard Cleveland University Circle

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2021 Cornell Road, Cleveland, OH 44106
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Courtyard Cleveland University Circle
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126 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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There are newer reviews for Courtyard Cleveland University Circle
See the most recent reviews
1 review
2 of 5 stars Reviewed December 29, 2014

If you like being woken up at 9 am by a cleaning lady who doesn't speak English by banging on the door, even though the do not disturb sign is clearly on the door, and then getting a call from the front desk confirming what you told the lady who doesn't speak English, this place is for you. Complete with... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Ckeenan10, Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. The Book of Mormon was not left by a previous guest and will be found... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed December 9, 2014

Everytime we visit our daughter at Case Western we stay here. the place is new, clean but best of all the people are amazingly nice.it is close to the school, shopping restaurants. they make it easy to park, we love staying here.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Damiano M, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our location and friendly service. On behalf of our entire team, I thank you for your kind remarks. We are... More 

Stamford, Connecticut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 2, 2014 via mobile

Room was clean with a modern feel. Comfy beds and modern shower. Only "complaint" is that we didn't know valet parking was our only option. Wish I'd realized that so I could have factored the $18/night into our budget. That said, the valet service ran smoothly--even when we had to call for our car five minutes after checking it in!

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Cinns, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Scott Starek General Manager More 

Markham, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 24, 2014

This is a new hotel and obviously still finding its legs. The facility is lovely; new, modern, well designed - the rooms are great; it is wonderful to have a full restaurant on the main floor. The location for CWRU is terrific - and they run a shuttle service. One of the front desk staff, Eric, went above and beyond... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear CanadianJ975, Thank you for taking the time to review our hotel. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. I'm sorry the cleanliness of your room was not up to our high standards and that we disappointed you with our missing toiletries and inconsistent service. I... More 

Columbus, Ohio
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 13, 2014

What a fabulous area of Cleveland! And this Courtyard Marriott is a great base to begin your explorations. It is a newer hotel with an expected, modern look. Nicely designed guest rooms with granite counters, clean, tiled tub/shower and good amount of space. The indoor pool was small, so you could not really do laps. But the air temperature was... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Sonia D, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our amenities and modern accommodations. Our associates work hard to provide a pleasant stay and your feedback, both positive and areas of improvement, assist us in that effort. We hope to host you again on a return visit. Best, Scott Starek General Manager More 

Level Contributor
123 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed November 11, 2014

My wife and I spend a night here when we were in town for a wedding. The hotel is very convenient to the University Cirlce attractions such as museums and the botanical garden, University Hospitals and Little Italy. While there is a $20 charge for valet parking (basically the only easy parking option), the shuttle will take you anyplace in... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear bankscottage, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, location and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Scott Starek General Manager More 

Pottstown, Pennsylvania
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 5, 2014

This was our second time staying at the hotel while visiting CWRU. It is conveniently located to the campus, restaurants, and other points of interest on University Circle. The rooms are clean and spacious with free wifi. There is a work-out room with modern equipment, small convenience store in lobby, and restaurant. There is also a free shuttle service which... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear MandLinPA, Congratulations on your daughter's acceptance into CWRU!! It is fantastic to hear that you enjoyed your stay. We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Scott Starek General Manager More 

Brooklyn, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

This is a first-rate hotel that happens to be conveniently located on the East Side of Cleveland in University Circle next to Case Western Reserve University. I have stayed at this hotel three times and have never been disappointed. The rooms are very spacious and quiet. I particularly like the walk-in showers in the well-appointed bathrooms. But the aspect I... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Magness48, Your comfort is our top priority, so it’s wonderful to know your stays have been pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly. I will be sure to share your kind remarks with Lauren. We appreciate your review and recommendation and look forward to your return.... More 

Austin, Texas
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed November 2, 2014

The hotel staff was friendly, and the room is perfect for business travel. The rooms have a minifridge, complimentary wi-fi and ample plugs. In the lobby there is a restaurant/bar and a small convenience store, so you can always get a snack and drink. The rooms are spacious and have separate sleeping and working areas.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear mcgoldrd, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and amenities. Reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Scott Starek General Manager More 

Greenville, SC
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 5, 2014

Stayed here for two nights on business since it was cheaper than downtown. I've been staying at Courtyards lately so I pretty much knew what to expect. Well, this one in my opinion was one of the better ones, the rooms were nice, very clean, the lobby updated, valet (pay parking), shuttle service (2 mile vicinity), helpful staff... While nothing... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear maj2155, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable accommodations and friendly service while in town on business. There is no better compliment than a return visit, so we hope to see you again soon. Best, Scott Starek General Manager More 

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