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Courtyard Cleveland University Circle

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2021 Cornell Road, Cleveland, OH 44106
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Best prices for: 1 room 1 guest
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Courtyard Cleveland University Circle
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120 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • All months
    (120)
  • Mar-May only
    (28)
  • Jun-Aug only
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    (22)
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There are newer reviews for Courtyard Cleveland University Circle
See the most recent reviews
London
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 16, 2015

Who builds hotels these days and doesn't put safes in the rooms? Also, how do you charge $300 per night with a 3 night minimum during graduation and then tell people breakfast isn't included when the rest of the year you can book for half that and it is. Also, its noisy But the staff is super friendly.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear LondonCat61, I'm glad you found our location convenient for graduation. I'm sorry for your disappointment regarding breakfast. The Courtyard brand has been designed to offer a modern a la carte menu in a bistro-style concept in order to provide a wider range of options and healthier selections (as an alternative to a free continental). We will take your comments... More 

Harold, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2015

BOOKING: I chose to call the hotel to book. Hassle free service. Many questions arose as the date of our arrival grew closer and closer. The more I called the more I was impressed with the staff and how courteous they were. One person that stood out when I called was a gentleman named Dan. I remember that I called... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Michael S, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. I look forward to sharing your kind remarks with our team. Best, Scott Starek General Manager More 

Shanghai
Level Contributor
118 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed May 14, 2015

I've really enjoyed staying at the Courtyard Marriott in Cleveland! The entire property is very clean and well maintained. The room is very comfortable and well designed. The front desk has always been very friendly and helpful as well. The shuttle drivers went above and beyond to help us with our trips back and forth to the hospital with my... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear ppour, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Scott Starek General Manager More 

Boston, Massachusetts
Level Contributor
90 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 12, 2015

I recently gave two Marriott properties bad reviews so I feel I need to compensate. This hotel is a great option when you are visiting Case Western, the hospital, or the art museum. The neighborhood is "transitional" as they say, with most of the restaurants catering to the college audience. But it definitely is safe and easy to get to.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear bangsibear, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our amenities and location pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Scott Starek General Manager More 

Chatham, Canada
Level Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed May 6, 2015

Comfortable room and a pleasant stay while visiting our daughter at Case Western Reserve. We were surprised that breakfast was not included in a Marriott Courtyard Hotel. The location was close to the University and made walking to the wonderful Cleveland Museum of Art and the Botanical Gardens quite convenient. The final bill for two nights was a little higher... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Oldie49, Thank you for sharing your review and recommendation. We’re pleased to hear our comfortable accommodations and convenient location made for an enjoyable stay. I'm sorry for your disappointment in breakfast. The Courtyard brand has been designed to offer a modern a la carte menu in a bistro-style concept in order to provide a wider range of options and... More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed May 5, 2015

I would like to personally compliment the friendly attitude and extra support that I received from Sherrelle at the front desk of this hotel. I needed some extra help getiing my bill starightened out from a previous stay here and she jumped right in to assist me. When some one goes the extra mile and acts like its no trouble... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Steve B, Thank you for your review and recommendation of our hotel and associates. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback with Sherrelle. Best, Scott Starek General Manager More 

Virginia
Level Contributor
156 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed April 21, 2015

Nice surprise as it was friendly and modern with good amenities. The staff was motivated and always smiling...something you do not see in centrally located hotels. Kudos to them. Definitely recommend it and it is convenient to many attractions. Safe area.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Zoomer2You, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Scott Starek General Manager More 

Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed April 21, 2015

My wife and I needed to visit the Cleveland clinic,on our last visit they set us up at the Intercontinental Hotel. We didn't like the service and we thought it was overpriced even at the special Cleveland clinic price. Definitely not a four star hotel. I searched trip advisor and found this hotel. I've saved $100 a night for the... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear drl_smit-may, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service and good value. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Scott Starek General Manager More 

United States
Level Contributor
121 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed April 2, 2015 via mobile

this is extremely convenient to Case Western Reserve University. It. Is a newer property and in pretty good shape. The valet parking is a bit odd and the staff in not exactly friendly or service oriented at the desk. The folks on the food service side are a little better.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear NHDad86, I was sorry to hear that our associates did not provide sincere hospitality; this is our goal and we clearly fell short. I appreciate you noting our great location and comfortable accommodations. We thank you for taking the time to write a review as your feedback is helpful in fostering change for future experiences. We hope you will... More 

Dayton, Ohio
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 19, 2015

The hotel is directly across from the hospital, which is great if you are needing access to that facility. It is walking distance to Case Western. There is a Starbucks directly outside. Easy to get to directionally speaking. They have a marketplace where you can purchase snacks, sundries, etc. as needed - open 24/7 - which is nice. The hotel... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear MidnightsMom2011, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. I was sorry to hear of your disappointment in our toiletries and have taken note. Additionally, I regret that the clock in your room was not "sprung forward." Please excuse... More 

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