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All 33 Cleveland hotels

Courtyard Cleveland University Circle

3.0 of 5 Hotel   |   2021 Cornell Road, Cleveland, OH 44106
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Ranked #7 of 33 hotels in Cleveland
A recent review
5 of 5 stars reviewed 4 weeks ago
lambeauleap wisconin
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  • Reviews (77)
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77 people have reviewed this hotel

Traveler rating
    39
    30
    6
    0
    2
See reviews for
26
15
6
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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There are newer reviews for Courtyard Cleveland University Circle
See the most recent reviews
wisconin
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was here for class at Case for ten days and had a great stay. Friendly and helpful staff - the valets, front desk and sales person Stephanie. Very impressed! The only disappointment was the restaurant. I decided to have dinner there one night and chose to sit outside on the patio while I ate and worked. The staff member... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

My sincere apologies for the service you experienced in our restaurant. This is not up to our standards and I have taken note. I appreciate you taking the time to write a review. I will be sure to share your kind comments with Stephanie. We hope to see you on a return visit. Best, Scott Starek, GM More

Becket, Massachusetts
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 weeks ago

For decades this important educational, medical, and cultural center of Cleveland was woefully in need of a good place to stay. No more. This Courtyard could not be better located, adjacent to University Hospital's cancer center, at the edge of the Case campus, short walks from the magnificent new Museum of Art and the Museum of Modern Art, or from... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our luxurious rooms, complimentary shuttle and convenient location. Our associates are the key to providing our guests with a satisfying stay. I look forward to sharing your kind remarks. Best, Scott Starek General Manager More

Dover, Delaware
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 13, 2014

We stayed in Cleveland for three nights at this hotel and we were not disappointed! Very modern and extremely clean, and the staff was incredibly cordial and accommodating. You can tell the staff really works as a team and that they genuinely care about your experience at the Marriott. The shuttle was a nice feature of this hotel, very convenient.... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our modern rooms and shuttle service, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback t. I appreciate you taking the time to write. Best, Scott Starek, GM More

Hamilton, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2014

From the new modern decor to the luxurious beds this hotel was amazing. The staff was always more than helpful, going above and beyond. The restaurant had great food, from sit down meals to grabbing a quick yogurt on the go. At night they even had a courtyard with a fire pit for guests to enjoy. They also offer a... More

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Erin F, Thank you for sharing your experience with us and other travelers. I am happy to hear your enjoyed our new modern décor and bistro, but most importantly our friendly staff. I will be sure to share your kind comments. A return visit is the best compliment, so we hope to see you again. Best, Scott Starek, GM More

Sterling Heights, Michigan
1 review
5 of 5 stars Reviewed July 4, 2014

I stayed at the Courtyard because a family member was hospitalized out of town. The staff at the Courtyard was friendly, helpful, and responsive. Excellent service; Superior quality. I sty in hotels all over the world, and I have to say that this is absolutely one of the best in every category.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Carol D, Thank you for taking the time to share your experience with us. It’s wonderful to know our staff left such a lasting impression with you through their kindness and warm hospitality. I’m pleased we could add a little comfort during this difficult time so you could enjoy your stay and a good night’s rest. We’re happy to... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 3, 2014

Upon entering the hotel, we were ignored by the front desk. After being ignored for a considerable amount of time, I voiced my frustration with the front desk clerk. He then went on a tangent about how they were understaffed and busy, all the while being extremely rude to me. When we finally entered our room, it had a leaking... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Thank you for your review. We’re sorry we didn't provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and we are sorry for falling short of this goal. Your satisfaction is... More

Columbus, Ohio
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 29, 2014

The Courtyard Cleveland University Circle is the best Courtyard we've experienced. The staff is friendly, helpful, and most importantly, very efficient. The rooms are clean and bright. The beds are extremely comfortable. If you are planning a trip to Cleveland, this is the hotel where you should be staying

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Peter R, Thank you for sharing your kind review with us and other travelers. It’s nice to know you enjoyed our clean & bright rooms, comfortable beds and efficient staff. It’s encouraging to hear that our hard work is affecting the guest experience. I look forward to sharing your kind comments with our team! Thank you taking the time... More

Cleveland, Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 24, 2014

I stayed here for two days using my Marriott points. I was able to use my Platinum Elite membership for a 3 pm check out which was great for museum visiting and lunch at the nearby Uptown complex. I had an appointment yesterday and the hotel shuttle actually took me over there. I was very grateful for that. :-) Starbucks... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

We appreciate your kind feedback; it means so much from a Marriott Platinum Elite guest. It’s nice to hear you enjoyed our convenient location, shuttle, Starbucks and friendly staff. Your kind words let us know the efforts across all departments are being noticed. A return visit is the best compliment. Best, Scott Starek, GM More

New York City, New York
Contributor
18 reviews 18 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 23, 2014

I just checked into the hotel on 6/23 at 2:40PM and plan to stay for 3 nights. The lobby looks really nice and got my keys to the room within 10 minutes. Once I opened the door, I realized that one bed was made and the other bed was a mess. I headed downstairs to the lobby to change my... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Julia, I apologize that the cleanliness of your room was not up to our usual standards. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. My regrets that you were not met with an immediate apology by our front desk. We value you as our guest, and hope that... More

Toledo, Ohio
Top Contributor
51 reviews 51 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 22, 2014

This Courtyard opened a little over a year ago and definitely still has that "new car" smell and vibe. The entire hotel is very clean and has been treated well with care, and it also feels more upscale than your ordinary, run-of-the-mill Courtyard. We stayed in a standard King room, and everything felt and appeared brand-new. The location in University... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

It is wonderful to hear that your stay was enjoyable. We are delighted to hear not only of the comfort you experienced at our hotel, but also that you were able to take advantage of the offerings in our area. Our location is a key attribute to providing our guests with endless opportunities of discovery throughout their stay. Best, Scott... More

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Additional Information about Courtyard Cleveland University Circle

Address: 2021 Cornell Road, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
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Also Known As:
Courtyard Cleveland University Circle Ohio

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style
#8 Romantic Hotel in Cleveland #10 Family Hotel in Cleveland
Hotel Class
Number of rooms
153

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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