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All 33 Cleveland hotels

Courtyard Cleveland University Circle

3.0 of 5 Hotel   |   2021 Cornell Road, Cleveland, OH 44106
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Ranked #7 of 33 hotels in Cleveland
A recent review
3 of 5 stars reviewed 1 week ago
ndela123 Springfield, Massachusetts
  • Overview
  • Reviews (79)
  • Photos (26)
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79 people have reviewed this hotel

Traveler rating
    39
    31
    7
    0
    2
See reviews for
27
15
6
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Springfield, Massachusetts
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Depends what your looking for. Rooms very nice and clean. Location good for Case Western. Front desk and catering staff have a lot to learn about the hospitality industry. If you're thinking of catering an event here, think again, and remember you get what you pay for. Bad service, and bad food.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear ndela123, Thank you for acknowledging our modern hotel, clean rooms and great location even though you felt disappointed with our service and food. My sincere apologies you found our associates unhelpful. Our associates strive to provide sincere hospitality and we clearly missed the mark; please forgive us. Your comments are welcome as they encourage positive change for future stays.... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Hotel is really well located for parents visiting their kids at Case. The dorms are a short walk away and lots of restaurants in the vicinity with Little Italy just a short 10 min walk. The staff at the hotel are really helpful and friendly. This is our second time at the hotel and we will certainly stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear subir1, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trips! Best, Scott Starek General Manager More

Lambertville, Michigan, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in town for a conference at Case Western and this was so close, we never bothered to use the car. We were in walking distance to the campus, the botanical gardens, art museum, Little Italy, and all kinds of eateries. A Starbucks was right outside the hotel. The room was very nice, clean, and comfortable. Bathroom was pretty... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Dan C, I’m so glad you enjoyed our location and amenities! Reflections like yours highlight what we are doing well and give us areas to improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Scott Starek General Manager More

Daytona Beach, Florida
Top Contributor
83 reviews 83 reviews
35 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, great location, valet parking a bit pricey... Best part was when I called back the day after checking out, realizing I'd left something important and irreplacable there, likely in a cabinet. They were very helpful, located it quickly, and have put it back in the mail to me at no charge. Bravo!

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ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear The_Dylaness, We are happy to hear from you and glad to know your stay was pleasant. I'm glad our team was able to retrieve your personal item. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward... More

Philadelphia, Pennsylvania
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were traveling home from a road trip and needed a place for the night. Great Hotel-- very clean and comfortable. The surrounding area looked very interesting and were sorry we only spent the night. The Starbucks was next door-- always a plus for us. The front desk staff managed to get us rooms next to each other -- the... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear tish43, Thank you for taking the time to share your review with us. It is encouraging to hear you liked our hotel and friendly associates; we work hard to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Scott Starek General Manager More

Lansing, Michigan
Contributor
16 reviews 16 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights on July 2014 as 2 adults and 2 children group. Enjoyed every moment during our stay. Room was clean with 2 queen size beds. Mattress and pillows were comfortable. Friendly staffs, especially Salyna who checked us out. Location was perfect, very close to attractions and restaurants. Did not try the on site restaurant, it looked very packed... More

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ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear dwir888, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More

Brooklyn, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were delighted with the hotel. Lauren Powell at the front desk was exemplary. She gave us lots of great advice and couldn't have been more cheerful or professional. When I used to travel for business I stayed at the ritz in Cleveland for over 100 visits. Now that I'm retired I thought I'd try a different hotel for pleasure.... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Phillips3675, Our team understands and believes that our valued guests such as yourself deserve a positive memorable stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice feedback with Lauren; she works hard to ensure our guests feel at home. Best, Scott Starek General... More

Edina, Minnesota
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Overall – a good stay in an interesting location in the university hospital complex and within walking distance to the Cleveland Institute of Art and Severance Hall.. We had made an on-line reservation and requested an adjustment in floor assignment when we arrived. Our request was quickly honored and we ended up in a spacious, clean, and comfortable corner room... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Mike_Edina, I’m so glad you enjoyed our hotel and amenities! I appreciate your detailed review. Incredible reflections like yours give us areas to improve our guest experience. Thank you for your time in reviewing the Courtyard Cleveland University Circle and we hope to host you again soon. Best, Scott Starek General Manager More

Tacoma, Washington
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Courtyard Marriott's seem consistently good in terms of cleanliness, etc., but Cleveland's University Circle has the best front desk service we've ever run into. In particular, Kirk Nims and Lauren Powell were always full of excellent restaurant and activity ideas, and super fast to obtain superior car and taxi services even when up against major traffic jams such as an... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Jonna_16, Thank you for your review and recommendation of our great hotel and wonderful associates. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a truly fantastic experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 2 nights to attend a wedding in Cleveland. The location is great and you can walk to Little Italy. I had all positive interactions with their staff (bar, valet and front desk). The rooms are new with clean linens & an amazing walk in shower with ceramic tile. I had a wonderful stay here.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review

Dear Kristin H, Our staff makes sincere hospitality their priority; I glad you enjoyed our friendly staff and location. Reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Scott Starek, GM More

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Additional Information about Courtyard Cleveland University Circle

Address: 2021 Cornell Road, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
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Also Known As:
Courtyard Cleveland University Circle Ohio

26 photos of this hotel

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Near Courtyard Cleveland University Circle

Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style
#7 Romantic Hotel in Cleveland #10 Family Hotel in Cleveland
Hotel Class
Number of rooms
153

Questions & Answers

Questions? Get answers from Courtyard Cleveland University Circle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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