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InterContinental Hotel Cleveland

GreenLeadersSilver level
4.5 of 5
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9801 Carnegie Avenue, Cleveland, OH 44106
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InterContinental Hotel Cleveland
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Ranked #16 of 35 Hotels in Cleveland
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
Jwaggener Mathews, Virginia
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339 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mathews, Virginia
5 of 5 stars Reviewed 1 week ago

Very comfortable rooms. Excellent staff and Front Desk. Valet service was very convenient and efficient. The food at the restaurant was delicious and the waiters were great. I don't have a single complaint. A very enjoyable experience.

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Hello, Jwaggener, Thank you so much for taking the time to write such a complimentary review of the InterContinental Hotel Cleveland! I am very happy to hear that the staff, from so many departments, were able to provide you such an enjoyable stay with us! I will be sure to let all the Managers know that we made your stay... More 

West Chicago
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a business meeting and was impressed with the facility and staff. I had stored two energy drinks in the room refrigerator on the personal use shelf which were missing the next day. I didn't have time tell anyone about it, but I received a call from a hotel staff member asking how my stay was going.... More 

Was this review helpful? Yes 2
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Steve S, I would like to thank you for taking the time to write a review of your stay at InterContinental Hotel and Conference Center Cleveland. It is a generous person who can take a negative, such as your drinks being removed, and put a positive spin on it by applauding our staff for their proactive response. your generosity... More 

Toledo, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Anntoinette Peterson the club hostess provided my wife, daughter and me great support during our stay. Very easy access to Cleveland Clinic. Outstanding restaurant. Great support by entire hotel staff.

Was this review helpful? Yes 1
Chelsey F, Adminsitrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Hello, ebjr~ Thank you for sharing these kind thoughts with us about your recent stay at InterContinental Hotel and Conference Center. I will be sure to tell Anntoinette that her attentions so positively affected your family! She and the rest of the staff will be happy to hear that their service greatly impacted the quality of your stay with us,... More 

alaska
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Good: Awesome location, contrary to some reviews there is plenty for a healthy person to walk to 1-1.5 miles away. Hotel gym is well equipped, although the cardio machines could use some maintenance on tv screens and headphone jacks. Public areas well appointed and clean. The breakfast buffet at the cafe was great. More tv channels provided than most hotels.... More 

Was this review helpful? Yes 1
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear johninalaska, I would like to express our deepest apologies for the issues you experienced while staying at the Intercontinental Hotel and Conference Center. We pride ourselves on taking care of our guests, and making them feel as if they have a home away from home when staying under stressful circumstances, such as a trip to Cleveland Clinic. It is... More 

Houston, Texas
Level Contributor
190 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed June 23, 2015

Huge room, very effective ac, quiet, huge bathroom, quiet, just very efficient and wonderful. Highly recommend for many amenities. Nice staff all courtesy, quick free wifi and good tv channels..food good.

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Hello gay e, Thank you so much for taking the time to review the InterContinental Cleveland. I am happy to hear that you enjoyed your spacious guest rooms and amenities provided to you. We hope to see you again soon for your next business or leisure travels to Cleveland. Sincerely, Kandyce Burgett More 

Fairfield, Connecticut
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 15, 2015

My wife and I returned to Cleveland as part of a trip to my 50th High School reunion. We wanted a modern hotel which was convenient to both University Circle and downtown. it just happened to be the night of the fourth game of the NBA Finals and the city was alive. Our room was spacious, well-appointed, with a comfortable... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear RcikS, Thank you so much for all of your kind words. We really appreciate you taking the time to review our hotel. I completely agree with you on our location! Most people want to be downtown and I tell them with the InterContinental Cleveland you are in the heart of the city! University Circle, Little Italy, Beachwood Mall, Legacy... More 

Cleveland, Ohio
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2015

My husband and I held our wedding at the hotel and received a suite as part of our wedding package. When we got to our room after the reception we had champagne, chocolates, fruit and chocolate covered strawberries... The room was comfortable and the shower was great.

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KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Susans1217, Congratulation on your Wedding!!! We are truly honored you selected us, The InterContinental Cleveland for your once in a lifetime event. We are happy that you enjoyed your room and the amenities provided. Thank you for taking the time to review The InterContinental Conference Center and we hope to see you again soon! Sincerely, Kandyce Burgett More 

Lexington, Kentucky
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 26, 2015

Really nice, clean hotel. The area you go through to get there... Not so much. Maybe being in Cleveland after a certain court case unleashed protesters on the streets was a bad decision. All in all I felt moderately safe within the hotel. Our room was wonderful. Wish the had a pool. Was also caught off guard by mandatory valet... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Dothenu341, Thank you so much for taking the time to review our hotel. Your feedback is important to us. Although there are always some areas of any city one visits that are less than desirable, we understand your opinions. This area of town is actually being built up and we have great security due to the Cleveland Clinic, University... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 9, 2015 via mobile

I wanted to make sure I wrote this review because typically people only write these to complain.... Which was almost the case... I wanted to make sure Latisha and Darnese get recognized...... I came to the Cleveland Clinic today with my grandmother because she was having heart trouble and ended up having a stroke in the ER!!!! Needless to say... More 

Was this review helpful? Yes 2
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear KiaGuy, Thank you so much for taking the time to review our hotel. Feedback like this is important to us. I am extremely sorry for the difficulties you had at the front desk. We are here to make you feel as though this is your home away from home and I am sorry we were not able to do... More 

Ohio
Level Contributor
152 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed May 4, 2015

The staff is great and very friendly. They had the power out Saturday night and this created some issues with being able to sleep. The staff more than made up for it. The rooms were nice and very clean.

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear xcapeohio, Thank you so much for taking the time to review our property. We are extremely sorry for the power outage we experience but extremely happy that the staff was able to make up for the inconvenience to you. We hope to see you back in Cleveland again soon! Sincerely, Kandyce Burgett More 

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