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All 32 Cleveland hotels

InterContinental Hotel Cleveland

4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106
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InterContinental Hotel Cleveland
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78%
Ranked #14 of 32 hotels in Cleveland
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
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236 people have reviewed this hotel

Traveler rating
    112
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    10
    18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Akron, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

The InterContinental is my absolute favorite hotel--anywhere! The beauty of the place, the ambience of every spot in it, and the over-the-top caring of the staff make it my go-to-place for business meetings in Cleveland all the time. So when I had the opportunity to bring my husband here for an overnight stay for his birthday, I jumped at the... More

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Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Maia B, We thank you so much for writing us such a wonderful review! There is nothing more satisfying than to hear that we have provided the product and level of service that we set out to provide. It is a great joy to realize that we have met your expectations on every level possible and we would love... More

Barrington, Rhode Island
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have been going to the Intercontinental for six years for medical reasons. It is like going home we are loved and taken care of as if we are truly family!!! I have traveled extensively and the hotel staff here lead by Bertrand,Tom,Antoinette,Monica,Manya,REx and all the men who greet you at the entrance to the hotel are wonderful!! The club... More

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ncbeachlover5
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel last week for my daughter's surgery at the Cleveland Clinic. We started at the Suites Hotel, which was what we had originally booked for the week, but had to move after one night. The rooms there were fine, the staff pleasant, but the heat situation was unbearable. Their two pipe heating/cooling method did not work... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Ncbeachlover5, Thank you for taking the time to share your experience of your recent stay at our hotels. I am happy you found the rooms and the staff at the Suites Hotel to your liking. However I am disheartened that you found our heating/cooling system unfavorable. It is good to know that you had a smooth transition to our... More

Peachtree City, Georgia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Hello, As my 10th trip to the Cleveland Clinic with different family members, I must send congratulations on the recent room renovation and soft goods update. All wonderful, fresh improvments. In addition, 1000 thanks to the Ladies at the Club: Antoinette~ Manya~ Monica. Talking about giving Hugs of Hospitality each and every visit. I have no idea how they remember... More

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Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Barbara F, Firstly, I would like to say thank you for your loyalty to our hotel. I hope we have been able to provide you with consistently great service every time you visit. Also, thank you for recognizing our staff especially Antoinette, Manya and Monica. I will sure share your comments with them. We look forward to providing you... More

Stony Brook, New York
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

While I believe most people aren't staying at the Intercontinental Cleveland for a vacation, I do believe, like myself, we are probably on business or there for a hospital stay. Mine was a hospital stay. They put me in a room which had major construction above my head starting at 7:30 a.m. in the morning. I was only getting in... More

Was this review helpful? Yes 1
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Margaret D, Thank you for taking the time to share your experience with us. You are correct in saying that many of our guests are patients of the Cleveland Clinic as well as business travelers. We are currently in the end phase of our guestroom renovations and as such that would account for the construction noises you heard. However,... More

Alden, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This review would be a 5 if it wasn't for a few small things: the ironing board is a tiny little tabletop one. I pack neatly, but still need to iron things almost every time I travel. I would definitely recommend to the hotel a full ironing board. Secondly, housekeeping. They start cleaning rooms early to get rooms ready for... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Dree L, Thank you for feedback! I am sorry you found the ironing board too small. I understand how a larger sized board could have been of more use to you. In terms of Housekeeping being loud each time they open and close doors, that is definitely something we can correct and I do apologize that you were affected... More

Clermont, Florida
Top Contributor
92 reviews 92 reviews
42 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First the good... The room was very clean, bordering on spotless. There were a few small scuff marks on the wall under the window and a couple of small dings in the baseboards. Nothing that affected us at all. The HVAC worked well, although the heat seemed to creep up in the evening, and we had to turn on the... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Lovescabs, I am happy you found your room to be very clean and that the HVAC system was to your liking. Though the bed was harder than you would prefer I am pleased you found it of high quality and that the linens were nice. I am also pleased that you appreciated all the toiletries and bathroom amenities that... More

Jordan, Canada
Contributor
12 reviews 12 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is renovated really nicely. Other reviews complained of rude staff and bad service but I think those people are the 'lemons'. Immediately upon arrival, our bellhop welcomed us by opening our car doors for us, loading our bags and giving us lots of tips on the city and insider ideas. Check in was quick and smooth and the staff... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Icessielc, Thank you for taking some time to share your experience of our hotel. I am very pleased to know that our renovation efforts were to your liking. We take pride in offering excellent customer service to our guests and so it makes me happy that you experienced a high level of service from our staff. I will be... More

2 reviews
4 of 5 stars Reviewed March 15, 2014 via mobile

My 18 year old daughter and I stayed here in Mid-February while she auditioned at The Cleveland Institute of Music. The hotel is beautifully appointed, and well staffed. We knew going in that there was a valet fee for our car, and in some ways, it was nice not having to find parking as it was snowing every day we... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Skshepperd, Thank you for taking the time to share your experience with others. We are pleased you found the hotel to be beautiful appointed, quiet and convenient. I hope your daughters audition was successful with the well-known Cleveland Institute of Music and we look forward to welcoming you back soon. Warm regards, Kim More

Brunswick, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 12, 2014 via mobile

Due to a very early Clinic appointment and an impending snowstorm decided to spend the night before the appointment at the hotel. Very impressed with the beautiful, extremely clean comfortable room. Staff was very friendly, courteous, and helpful. The food ordered with room service was outstanding as was the lady who helped me with the order and the gentlemen who... More

Was this review helpful? Yes 1
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Nancy N, Thank you so much for your review of our hotel. I am pleased to hear you were very impressed with our clean and comfortable room, our helpful staff as well as your room service order. Your recommendation of the hotel is very much appreciated by all of us. I look forward to welcoming you back as our... More

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Additional Information about InterContinental Hotel Cleveland

Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio
Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#5 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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