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All 32 Cleveland hotels

InterContinental Hotel Cleveland

4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106
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InterContinental Hotel Cleveland
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78%
Ranked #14 of 32 hotels in Cleveland
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
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234 people have reviewed this hotel

Traveler rating
    110
    72
    24
    10
    18
See reviews for
47
42
19
100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ncbeachlover5
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel last week for my daughter's surgery at the Cleveland Clinic. We started at the Suites Hotel, which was what we had originally booked for the week, but had to move after one night. The rooms there were fine, the staff pleasant, but the heat situation was unbearable. Their two pipe heating/cooling method did not work... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Ncbeachlover5, Thank you for taking the time to share your experience of your recent stay at our hotels. I am happy you found the rooms and the staff at the Suites Hotel to your liking. However I am disheartened that you found our heating/cooling system unfavorable. It is good to know that you had a smooth transition to our... More

Peachtree City, Georgia
2 reviews
5 of 5 stars Reviewed 1 week ago

Hello, As my 10th trip to the Cleveland Clinic with different family members, I must send congratulations on the recent room renovation and soft goods update. All wonderful, fresh improvments. In addition, 1000 thanks to the Ladies at the Club: Antoinette~ Manya~ Monica. Talking about giving Hugs of Hospitality each and every visit. I have no idea how they remember... More

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Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Barbara F, Firstly, I would like to say thank you for your loyalty to our hotel. I hope we have been able to provide you with consistently great service every time you visit. Also, thank you for recognizing our staff especially Antoinette, Manya and Monica. I will sure share your comments with them. We look forward to providing you... More

Stony Brook, New York
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

While I believe most people aren't staying at the Intercontinental Cleveland for a vacation, I do believe, like myself, we are probably on business or there for a hospital stay. Mine was a hospital stay. They put me in a room which had major construction above my head starting at 7:30 a.m. in the morning. I was only getting in... More

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Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Margaret D, Thank you for taking the time to share your experience with us. You are correct in saying that many of our guests are patients of the Cleveland Clinic as well as business travelers. We are currently in the end phase of our guestroom renovations and as such that would account for the construction noises you heard. However,... More

Alden, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This review would be a 5 if it wasn't for a few small things: the ironing board is a tiny little tabletop one. I pack neatly, but still need to iron things almost every time I travel. I would definitely recommend to the hotel a full ironing board. Secondly, housekeeping. They start cleaning rooms early to get rooms ready for... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Dree L, Thank you for feedback! I am sorry you found the ironing board too small. I understand how a larger sized board could have been of more use to you. In terms of Housekeeping being loud each time they open and close doors, that is definitely something we can correct and I do apologize that you were affected... More

Clermont, Florida
Top Contributor
92 reviews 92 reviews
42 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First the good... The room was very clean, bordering on spotless. There were a few small scuff marks on the wall under the window and a couple of small dings in the baseboards. Nothing that affected us at all. The HVAC worked well, although the heat seemed to creep up in the evening, and we had to turn on the... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Lovescabs, I am happy you found your room to be very clean and that the HVAC system was to your liking. Though the bed was harder than you would prefer I am pleased you found it of high quality and that the linens were nice. I am also pleased that you appreciated all the toiletries and bathroom amenities that... More

Jordan, Canada
Contributor
12 reviews 12 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is renovated really nicely. Other reviews complained of rude staff and bad service but I think those people are the 'lemons'. Immediately upon arrival, our bellhop welcomed us by opening our car doors for us, loading our bags and giving us lots of tips on the city and insider ideas. Check in was quick and smooth and the staff... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Icessielc, Thank you for taking some time to share your experience of our hotel. I am very pleased to know that our renovation efforts were to your liking. We take pride in offering excellent customer service to our guests and so it makes me happy that you experienced a high level of service from our staff. I will be... More

2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

My 18 year old daughter and I stayed here in Mid-February while she auditioned at The Cleveland Institute of Music. The hotel is beautifully appointed, and well staffed. We knew going in that there was a valet fee for our car, and in some ways, it was nice not having to find parking as it was snowing every day we... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Skshepperd, Thank you for taking the time to share your experience with others. We are pleased you found the hotel to be beautiful appointed, quiet and convenient. I hope your daughters audition was successful with the well-known Cleveland Institute of Music and we look forward to welcoming you back soon. Warm regards, Kim More

Brunswick, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 12, 2014 via mobile

Due to a very early Clinic appointment and an impending snowstorm decided to spend the night before the appointment at the hotel. Very impressed with the beautiful, extremely clean comfortable room. Staff was very friendly, courteous, and helpful. The food ordered with room service was outstanding as was the lady who helped me with the order and the gentlemen who... More

Was this review helpful? Yes 1
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Nancy N, Thank you so much for your review of our hotel. I am pleased to hear you were very impressed with our clean and comfortable room, our helpful staff as well as your room service order. Your recommendation of the hotel is very much appreciated by all of us. I look forward to welcoming you back as our... More

Elmore, Ohio
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

Got 2 rooms for a girlfriends bachelorette party. Easy to find, but confused a few with the IC Suites just up the road. All staff was knowledgable and friendly from the valet to the front desk. The rooms where recently updated and we were all in awe of their space and beauty! No one could stop talking about the glass... More

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kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear countrygirl2887, Thank you for sharing your positive experiences at the hotel during your recent trip to Cleveland. We have a wonderful team at the hotel and thank you for mentioning our bartender, James. We are also pleased you enjoyed our recently renovated guest rooms. We look forward to having you as our guest again. Kim More

Curtice, Ohio
Top Contributor
137 reviews 137 reviews
36 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 2, 2014

The facilities at the Intercontinental are outstanding for meetings and conventions. The staff was very polite and saw to every need of the attendees. The hotel itself is a little out of the way for entertainment and eateries in Cleveland but the hotel arranged for shuttle services to take our groups where we needed to be. If there is any... More

Was this review helpful? Yes
kknoll, Manager at InterContinental Hotel Cleveland, responded to this review

Dear PfeiffersOnTheGo, Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others. We appreciate the fact you have recognized our hotel as an outstanding establishment for meetings and conventions. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experiences... More

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Additional Information about InterContinental Hotel Cleveland

Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio
Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#5 Business Hotel in Cleveland
#19 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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