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InterContinental Hotel Cleveland

GreenLeadersSilver level
4.5 of 5
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9801 Carnegie Avenue, Cleveland, OH 44106
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InterContinental Hotel Cleveland
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Ranked #16 of 35 Hotels in Cleveland
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
gay e Houston, Texas
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334 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Level Contributor
189 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago

Huge room, very effective ac, quiet, huge bathroom, quiet, just very efficient and wonderful. Highly recommend for many amenities. Nice staff all courtesy, quick free wifi and good tv channels..food good.

Was this review helpful? Yes
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Hello gay e, Thank you so much for taking the time to review the InterContinental Cleveland. I am happy to hear that you enjoyed your spacious guest rooms and amenities provided to you. We hope to see you again soon for your next business or leisure travels to Cleveland. Sincerely, Kandyce Burgett More 

Fairfield, Connecticut
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I returned to Cleveland as part of a trip to my 50th High School reunion. We wanted a modern hotel which was convenient to both University Circle and downtown. it just happened to be the night of the fourth game of the NBA Finals and the city was alive. Our room was spacious, well-appointed, with a comfortable... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear RcikS, Thank you so much for all of your kind words. We really appreciate you taking the time to review our hotel. I completely agree with you on our location! Most people want to be downtown and I tell them with the InterContinental Cleveland you are in the heart of the city! University Circle, Little Italy, Beachwood Mall, Legacy... More 

Cleveland, Ohio
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2015

My husband and I held our wedding at the hotel and received a suite as part of our wedding package. When we got to our room after the reception we had champagne, chocolates, fruit and chocolate covered strawberries... The room was comfortable and the shower was great.

Was this review helpful? Yes
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Susans1217, Congratulation on your Wedding!!! We are truly honored you selected us, The InterContinental Cleveland for your once in a lifetime event. We are happy that you enjoyed your room and the amenities provided. Thank you for taking the time to review The InterContinental Conference Center and we hope to see you again soon! Sincerely, Kandyce Burgett More 

Lexington, Kentucky
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 26, 2015

Really nice, clean hotel. The area you go through to get there... Not so much. Maybe being in Cleveland after a certain court case unleashed protesters on the streets was a bad decision. All in all I felt moderately safe within the hotel. Our room was wonderful. Wish the had a pool. Was also caught off guard by mandatory valet... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Dothenu341, Thank you so much for taking the time to review our hotel. Your feedback is important to us. Although there are always some areas of any city one visits that are less than desirable, we understand your opinions. This area of town is actually being built up and we have great security due to the Cleveland Clinic, University... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 9, 2015 via mobile

I wanted to make sure I wrote this review because typically people only write these to complain.... Which was almost the case... I wanted to make sure Latisha and Darnese get recognized...... I came to the Cleveland Clinic today with my grandmother because she was having heart trouble and ended up having a stroke in the ER!!!! Needless to say... More 

Was this review helpful? Yes 2
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear KiaGuy, Thank you so much for taking the time to review our hotel. Feedback like this is important to us. I am extremely sorry for the difficulties you had at the front desk. We are here to make you feel as though this is your home away from home and I am sorry we were not able to do... More 

Ohio
Level Contributor
146 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed May 4, 2015

The staff is great and very friendly. They had the power out Saturday night and this created some issues with being able to sleep. The staff more than made up for it. The rooms were nice and very clean.

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear xcapeohio, Thank you so much for taking the time to review our property. We are extremely sorry for the power outage we experience but extremely happy that the staff was able to make up for the inconvenience to you. We hope to see you back in Cleveland again soon! Sincerely, Kandyce Burgett More 

Evansville
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 1, 2015

My husband has a rare disease that causes us to make the 7.5 hour trek to the Cleveland Clinic monthly. Our friends used their points to allow us to stay close to the Clinic and to save some dollars. The hotel its self is beautiful but the staff is the real story. Unfortunately I do not know 2 of the... More 

Was this review helpful? Yes 4
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Lisa P, Thank you so much for the very kind guest review and sharing your experience at our hotel. I will share all your lovely comments with the staff. We do try to pride ourselves on the best customer service as we know not all of our guests are here for pleasure. Although! We do hope the next time... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 27, 2015

I am completing this survey because Ms. Bernadette Harris went over and beyond her responsibilities to assist me. She needs to be commended because she displayed a very pleasant attitude, excellent professionalism and was extremely courteous. She was able to relieve much stress as my colleague and I occurred several unexpected expenses due to a traveling error but, again, Ms.... More 

Was this review helpful? Yes 2
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Lolita F, Thank YOU for taking the time to complete this survey. As our guest we try to provide you with the best service possible and I'm happy to hear that Bernadette Harris was able to do that for you. We hope you'll be back again for the New Innovations Conference or maybe even for leisure. Bernadette and her... More 

Belleville, Michigan
Level Contributor
174 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed April 22, 2015

We went to Cleveland for anniversary, visited several places and this hotel was very central. There was a gift of special candy in our room upon arrival. Service was great. Valet was quick and friendly. Room had a view of Lake Erie. Room was very spacious.

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Travelmoorenow, Thank you for the kind words about the InterContinental Hotel. We appreciate your feedback in regards to your stay with us. We hope that next time you are in town you will stay with us and utilize the concierge services. Sincerely, Kandyce Burgett More 

Boca Raton, Florida, USA
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 22, 2015

We stayed at this hotel as part of a package charity auction we won for the Rock and Roll Hall of Fame induction weekend. At first glance we were very pleased by the appearence of the hotel but there are some definite flaws here. Only valet parking was available at $28 per night with no lower cost option. Our room,... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Hotel Cleveland, responded to this review

Good Day Stuart L, Thank you so much for taking the time to review our hotel. We appreciate your feedback in regards to the noise. I am sorry that the issue with the guest room beside yours did not seem to be resolved. I will share your feedback with the appropriate departments. We do hope you will give the InterContinental... More 

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