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InterContinental Hotel Cleveland

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9801 Carnegie Avenue, Cleveland, OH 44106
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1 room 1 guest
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InterContinental Hotel Cleveland
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356 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durham, North Carolina
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was my second visit to the InterContinental Hotel Cleveland. If you are going to the Cleveland Clinic this is a perfect location. During my first trip in February of this year, the hotel was being renovated, so it was good now to see the hotel renovated. I stayed for two nights for a business trip at the Cleveland Clinic.... More 

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Pittsburgh, Pennsylvania
Level Contributor
103 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The pros: My room was extremely clean. The bed was heavenly - comfortable with soft sheets. The bathroom was huge. Every staff member I met was friendly and helpful. The cons: The Internet is painfully slow, frustratingly slow, unacceptably slow by today's standards. It took about 15 minutes to get my car from valet despite me being the only one... More 

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Ransomville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

This is a very attractive property, connected by covered walkways to the Cleveland Clinic. We stayed there while my husband saw a Clinic doctor and scheduled surgery. We had booked a Junior Suite on the 12th Floor. Due to in-availability, we were upgraded to a 2-room suite on the 8th floor, with Club privileges. We had 2 large connecting rooms,... More 

Was this review helpful? Yes 1
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear James G, While I am happy to hear that you enjoyed your upgrade and the bathroom amenities, it is disappointing to know that you had so many issues with your stay. I am extremely sorry that you didn't find several of the accommodations and amenities to be acceptable. I will be sharing your comments with the entire management team... More 

Level Contributor
147 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with the family a few weeks ago for an event. The staff is amazing, with all great hotels that is always the key - the executive floor is well stocked and a great place for breakfast and snacks.

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Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Hello, Ahg2~ Thank you for this incredibly positive review of your experiences at InterContinental Hotel Cleveland! We are so happy to hear that the staff provided you with an amazing stay! And, I am happy that you got to enjoy the Club Lounge and all the amenities it has to offer. I hope we will see you back again the... More 

Denver, Colorado
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago

The property is beautiful, and the people are great. WiFi is a bit slow, but tolerable. The rooms are quite nice, very clean and comfortable. The food is quite expensive. Room service is typical hotel room service quality. I am a manufacturer's representative, and I was working with Cleveland Clinic. I went downstairs on my last day to enjoy a... More 

Was this review helpful? Yes 1
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear BizTraveller48180, We greatly appreciate you taking the time to leave feedback about your recent stay at InterContinental Hotel and Conference Center Cleveland. I am happy to hear that you found your accommodations to be so clean and comfortable, and that the staff provided great service. I'm sorry that you had negative feelings about your experience at the restaurant. We... More 

dallas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We used our room as a base of operations while moving our daughter into her college dorm. The rooms are spacious enough for three adults and an excessive amount of baggage; we especially liked the large bathroom even if the shower is too small and the water pressure is too low. We stayed on the club level, so having access... More 

Was this review helpful? Yes 1
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Hello,Sue W~ I'm so happy to hear that you enjoyed the Club Lounge, and that the ladies took great care of you! And it's good to know that your accommodations were comfortable and restful. I'm sorry that you were displeased by the shower- I will have Engineering check on the water pressure. And I'm sorry to hear that the valets... More 

Detroit, Michigan
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is like part of Cleveland Clinic. It is all connected. So, if you are a patient of the hospital, you cannot find anyplace closer than Intercontinental. The hotel looks fairly new and updated. On the other hand, it does not provide free bottle water in the room. It is kind of surprises as the free water is kind... More 

Was this review helpful? Yes 1
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear 08180326, Thank you for taking a few moments to leave valuable feedback about your recent stay at InterContinental Hotel Cleveland. We are truly blessed to be connected to the Cleveland Clinic via the Skyway. It's so convenient for the many guests we have who are either a patient, or visiting patients. Cleveland weather is all over the place, and... More 

River Forest, Illinois, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were heading back to Chicago and knew we would stop in Cleveland. TripAdvisor showed us rooms in and all around Cleveland, almost all of them out of our price range. The lowest rate acceptable room (via reviews) was the Intercontinental, with a rate that turned out to be about 1/3 their normal rate. After a while we decided to... More 

Was this review helpful? Yes 1
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear EdMcD2013, Thank you for this thoughtul and complimentary review of your stay at InterContinental Hotel Cleveland! It's great to hear that you had such wonderful experiences with the Front Desk and Room Service, and I will be sure to pass your appreciation along to each department. For guests booked on our Club floors, the Club lounge offers some special... More 

Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel several times in the past when visiting the Cleveland Clinic which is totally connected in a skywalk system that insulates guests from adverse weather. This hotel is simply outstanding, one of the better experiences of any hotels that I have stayed at around the world. Concierge floor is exceptionally convenient.

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Hello, SPhilip89~ It is thrilling to hear that you always have outstanding experiences staying with us at InterContinental Cleveland! I'm happy that you enjoy the Club Lounge. And I have to agree- the Skyway is a great feature! Thank you so much for taking a moment to review your stay! Warm Regards, Chelsey Felty More 

washington dc
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The food is very good every time that I have eaten at Table 45. Service is excellent. The restaurant offers the best food of any Cleveland restaurant. The atmosphere is very pleasant and the seats are comfortable. Prices are fair. I will be eating there again next week. I have recommended Table 45 to many people.

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Hello, bitsycooper~ Thank you for this rave review of Table 45! We are so fortunate at the InterContinental Cleveland to have been able to team up with Zack Bruell to feature this restaurant at our hotel. It's great to hear that you experience excellent service, and I will be sure to have the Manager commend the staff. And, I have... More 

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