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All 34 Cleveland hotels

InterContinental Hotel Cleveland

4.5 of 5 Hotel   |   9801 Carnegie Avenue, Cleveland, OH 44106
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Ranked #12 of 34 Hotels in Cleveland
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A recent review
5 of 5 stars reviewed 1 week ago
xcapeohio Ohio
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284 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
Top Contributor
111 reviews 111 reviews
56 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel many times. I have reviewed it from a 4 to a 5. I would say I am there again. They have great rooms and the best staff. The previous reviewers about the staff must be ........ I don't know. The woman who delivered our amenities then got our ice was so sweet and helpful... More

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Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear xcapeohio, Your review is greatly appreciated. I am happy to learn that you found our staff courteous and helpful and I will share your comments with my team. On a future visit with us please let our front desk know of your allergies as we do provide hypoallergenic linens for your room and this may be of some relief.... More

rochester, ny
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for several days while in town for a wedding. Hotel hosted the reception dinner - food and atmosphere were fabulous. Room was renovated to current modern expectations, huge king bed, great view of the city. Only complaints - bed was too high (I am short) and although the bed had 4 pillows (2 softer, 2 firmer) none were... More

Was this review helpful? Yes
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear jtrd, Many thanks for choosing our hotel and for taking some time to share your experience. We are happy that you enjoyed the reception dinner you attended with us and that you appreciated our renovation efforts in your bedroom. Your comments about your bed and air conditioning are noted and we thank you for sharing that feedback. Should you... More

Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

This most disappointing part of my visit here was the very poor customer service. I was here with several other people on business. The valets just stared as we pulled up, no one offered assistance or asked if we needed help (which we did). After we stood around a bit trying to confirm if the people hanging around were truly... More

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Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear TinQC, Thank you for staying with us recently and for posting a review. It is very disappointing to learn of your experience with our staff as we have always prided ourselves on providing excellent service. I will follow up on your remarks and work with my staff to ensure such instances do not reoccur. Again, thank you for your... More

Connecticut
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Traveled here for a conference hosted by Cleveland Clinic. Our room was lovely. Very calm and serene, exceptionally clean, comfortable. Bathroom was luxurious and I wound up taking showers morning and evening just so I could enjoy the atmosphere. Excellent bathroom amenities. Thick, big towels. Our room was on the 6th floor looking north. Nice view of the park below... More

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Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear 4infamily4, Our sincerest thanks for your marvelous comments of your recent stay with us. I am happy that your room exceeded your expectations and that you appreciated our renovation efforts. I will ensure that our entire staff is made aware of your wonderful comments. Thank you so much for choosing our hotel and for taking some time to post... More

MI
Top Contributor
52 reviews 52 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent one night at this hotel, prior to a doctor's appointment. We arrived later in the evening, but were immediately greeted by hotel staff when we pulled in front of the hotel. Check-in was just as quick and prompt. The room and its appointments were fabulous. The bathroom was spacious and immaculate. The room itself was large and have... More

Was this review helpful? Yes
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear cookchic, It is absolutely thrilling to learn that you had a fabulous experience with us every step of the way. I will ensure that our valet, front desk, dining room servers and all staff is made aware of your comments. Thank you so very much for taking a moment to share your experience with us. We would love to... More

Michigan
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The combination of luxury rooms with super comfy beds - and the skywalk to the Cleveland Clinic Heart Hospital - earns five stars from me. Total stress reducer to know that I would feel perfectly safe going to check on my husband anytime, day or night. I paid a lot and got what I paid for!!! Easy access to the... More

Was this review helpful? Yes
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear BathMonkey, Many thanks for staying with us recently and for taking a moment to post such wonderful comments. I am happy that you had a comfortable and convenient stay with us recently and that you felt safe going back and forth to the Cleveland Clinic. Your five-star rating and recommendation is very much appreciated. Should you return to Cleveland,... More

New Carlisle, Ohio
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel looked nice, but that is the only good thing I can say about it. The heating system makes a lot of noise. It sounds like the old fan blowing air has a bearing going out. The plumbing is poor. It takes several minutes for the sink to drain and the sink was cracked. The lamp on the night... More

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Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Randy O, Thank you for staying with us recently and for taking some time to post a review. I am pleased to know that you liked the appearance of the hotel. I am disappointed however that you had so many issues of functionality within your room and I apologize for the hiccups in service. Should you stay with us... More

Spokane, Washington
Senior Contributor
25 reviews 25 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I knew that this hotel was linked to the Cleveland Clinic by a sky bridge, but we chose its proximity to University Circle.We were not patients but people seemed to assume that we were. When I checked our reservations, we were assured that cleanliness was according to Cleveland Clinic standards, which I assumed were very high because of their reputation.... More

Was this review helpful? Yes 2
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Marcia G, Thank you for staying with us and for sharing your experience with us. I do want to say I am happy that there were positive aspects of your stay such as a friendly staff, nice restaurant and amenities offered. It is disappointing to realize however that your stay had so many pitfalls and I want to use... More

Richmond, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

From the time we arrived to the time we departed, We were treated like family. Everyone was helpful and very nice. I would especially give a shout out to Bernadette Harris (Concierge) who went above and beyond the call of duty.

Was this review helpful? Yes
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear Bob B, I am so happy to learn that you were treated like family while you stayed with us as this feeling of warmth and belonging is what we always strive to achieve. I will share your wonderful remarks with Bernadette and all our staff and I hope we will have the opportunity to provide you with this same... More

INDIANAPOLIS
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 23, 2014

The room was delightful, bed incredibly comfortable, and staff pleasant. I was impressed with the staff who went out of their way to ensure my stay was perfect. Parking is available across the street at the Cleveland Clinic garages if you are not interested in $24 valet parking. I definitely recommend it and will be staying here in the future... More

Was this review helpful? Yes
Sherice B, Manager at InterContinental Hotel Cleveland, responded to this review

Dear mfmonn, It is great to learn that you had an excellent stay with us recently. I am happy that you had a great experience with our staff and very much appreciate your recommendation of our hotel. We are thrilled that you have resolved to stay with us the next time to you come to Cleveland and we anticipate your... More

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Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Avenue, Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 299
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio

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