We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental Suites Hotel Cleveland

GreenLeadersBronze level
Hotel website
Hotel deals
8800 Euclid Ave., Cleveland, OH 44106
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
InterContinental Suites Hotel Cleveland
Professional photos View all
Browse nearby
InterContinental Suites Hotel Cleveland
Write a Review

313 reviews from our community

Traveler rating
    115
    124
    34
    23
    17
See reviews for
93
49
33
94
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (313)
  • Mar-May only
    (79)
  • Jun-Aug only
    (88)
  • Sep-Nov only
    (87)
  • Dec-Feb only
    (59)
All months
There are newer reviews for InterContinental Suites Hotel Cleveland
See the most recent reviews
jfreak3985
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 1, 2010

First of all, to be fair, I booked thru priceline pick your own price. Only available parking is valet for $16/day. No free breakfast No free internet/wifi. because it was "heat" weather in regards to A/C vs heat, the entire hotel had only heat options, so even if you turned on the AC only hot air came out, we were... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 25, 2010

I'm not sure what type of training he front desk staff receive but they lack basic common sense. When a patron request a handicapped accessible room the desk clerk's response should NOT be "thats funny, you don't look handicapped". Her response made my wife very upset. I'm a disabled veteran that suffers from post traumatic stress disorder and traumatic injury... More 

Was this review helpful? Yes 1
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Guest, Thank you for selecting the InterContinental Cleveland. We appreciate and value all feedback we receive and we are very disappointed to hear about your recent experience. The InterContinental Cleveland Hotel is accustomed to accommodating the needs of our clientele which consists mainly of patients, their family members and medical staff. We sincerely apologize for your check-in experience and... More 

Niles, Ohio
2 reviews
4 of 5 stars Reviewed September 17, 2010

We thought this Hotel was great and will stay here again. We stayed two nights due to a family member in the Clinic. We are actually staying again for the weekend. The staff was friendly and helpful. The Valet attendants were great when we needed things out of our car. The room was clean and comfortable. We highly recommend this... More 

Was this review helpful? Yes
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear teach2621, Thank you for sharing your comments with us. We appreciate and value all feedback and we are very pleased to hear that the hotel was comfortable and the staff was friendly and helpful. We are definately pleased to know that you will stay with us again. Sincerely, Kim Knoll Business Travel Sales Manager More 

New York City, New York
Top Contributor
345 reviews 345 reviews
123 hotel reviews
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed September 4, 2010

Stayed there for two nights and found it to be merely okay. The outdoor restaurant was loud with disco music, and there was no effort to control some very drunken patrons who made life miserable for the rest. Very small suite with few amenities. I see that they are saying there is going to be a remodelling done, and that... More 

Was this review helpful? Yes 1
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear withkidstravel, Thank you for selecting the InterContinental Suites Hotel, We are disappointed to hear that we did not meet your expectations during your recent stay. We certainly value and appreciate the feedback and will rectify the issues that you experienced. We look forward to welcoming you back so that we may restore your trust and loyalty to the InterContinental.... More 

pittsburgh, pa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2010

Well I have to say after reading the reviews I was a little nervous of going to the hotel. But I think after reading everyones reviews I was more prepared. The stay was amazing, we showed up at 12am, I always ask for an upgrade and because I had a Priority Club card they were able to upgrade our standard... More 

Was this review helpful? Yes
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Guest, Thank you for sharing your positive comments with us. We appreciate and value all feedback and we are very pleased to hear that your stay was amazing. We look forward to having you staff with us again. Sincerely, Kim Knoll Business Travel Sales Manager More 

cleveland
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 24, 2010

The hotel is undergoing a renovation in oct 2010, but that won't help the service. More on that in a second. Right now the suites are reasonably sized and have nice touches like marble counters in the "kitchen" area (sink, microwave, fridge) and bathroom, and the rooms are quiet (if you request a quiet room). An update of the furnishings... More 

Was this review helpful? Yes
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Whodat2, Thank you for taking the time to provide us with your feedback. You are absolutely correct about the renovation of this hotel. Our housekeeping department has been notified of the level of service that you have received and better staff training has been implemented. I also apologize that the temperature in the restaurant was not satisfying to your... More 

Cambridge, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 29, 2010

The hotel is newer, but you will need a taxi to go anywhere and it will take awhile for a taxi to come (just also make sure that the taxi service will pick you up from your location when you want to go back to the hotel). Do not opt to take the Intercontinental Hotel's taxi, as it is super... More 

Was this review helpful? Yes 2
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Siftarkm, First and foremost, I would like to extend my most sincere apologies for the poor impression of the service you received from the point of check-in to the point of departure. We are sorry to learn that you were not satisfied with the parking arrangements, which was the option of self parking for the rate of $10 per... More 

Columbus, Ohio
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 26, 2010

The Good: The location to the Clinic and University Circle cannot be beat. We like to walk, and found plenty to do, see and eat within 2 miles of the hotel. If we got tired of walking, we always had access to the University Circle/Cleveland Clinic bus line on Euclid Avenue. The staff we did encounter were helpful and pleasant.... More 

Was this review helpful? Yes
kknoll, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear RebeccaCP, Honest feedback from a guest is always appreciated, whether positive or negative, as this enables us to strive towards providing a higher level of service in the future. It is always most unfortunate when a guest leaves our hotel feeling dissatisfied with their stay, and I am sorry for the frustration these issues have caused. The proper departments... More 

Fort Wright, Kentucky
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed July 22, 2010

A family member had to visit the Cleveland Clinic and it required an overnight stay. The Intercontinental Suites and Intercontinental Hotel both abut the clinic grounds and we chose the suites hotel because young children were traveling with us. Clinic shuttle buses stop at both hotels every 10-15 minutes. The staff was very courteous and helpful. Accomodations were clean and... More 

Was this review helpful? Yes
Cleveland, Ohio
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 19, 2010

We stayed at this hotel on 7-17-2010 while in the city for a Cleveland Indians Ballgame. First of all the hotel had a beautiful car with a nice driver take us to the game for only $15.00. That's just a couple dollars more than a taxi and we had no wait. We traveled with 2 tween boys and a 17... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

85 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (35)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (6)
Viewed
Room/suite (8)
Viewed
Dining (1)
Viewed
View from room (2)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Room/suite (24)
Viewed
Dining (8)
Viewed
Bathroom (3)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (3)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question