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InterContinental Suites Hotel Cleveland

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8800 Euclid Ave., Cleveland, OH 44106
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InterContinental Suites Hotel Cleveland
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InterContinental Suites Hotel Cleveland
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322 reviews from our community

Traveler rating
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    36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I review every so often, and TripAdvisor tells me my reviews are highly top rated and or read. Interesting. so here is one within an hour of checking-in here My assistant was given this as the option by our company travel agent, as it seemed that our usual Westin Downtown was booked.... a convention or other going on in City... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear NSCDC, Thank you so much for taking to review our hotel. I am extremely sorry you did not enjoy the decor or smell of our hotel. Perhaps in the future, if you were to give the InterContinental Cleveland another chance, which we hope you will... you would prefer the InterContinental Conference Center. The all Suites Property is a different... More 

Trinidad and Tobago
Top Contributor
53 reviews 53 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Like most guest here, we stayed here for the Cleveland Clinic. The staff at the hotel are very nice and extremely understanding. They made our stay comfortable and accommodating. We were in and out of the room at odd times and the house keeping went above and beyond to ensure our room was cleaned. The restaurant was very nice and... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear HavingfunLuanda, Thank you so much for taking the time to review the hotel in regards to your stay with us. We are happy you enjoyed the hotel and all its amenities. Hopefully you will come back and we can show you all the fun things to do in this part of town. For Example the Museums and the new... More 

PA
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The Intercontinental preys on people who need to be near Cleveland Clinic when they are at their most vulnerable. This hotel takes advantage of a captive audience of stressed people at the Cleveland Clinic hospital. They overcharged my bill for a 5 day stay which I pointed out to the desk clerk at checkout. She was rude and completely unhelpful.... More 

Was this review helpful? Yes 2
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear PA123, Thank you for providing the hotel with your feedback. I am so sorry that this situation happened and can not express my apologies enough. We have all been in stressful situations and having to argue with people does not make things any better. This is not the hospitality you should have been shown and I am sorry. I... More 

Livonia, Michigan
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Intercontinental Suites for three nights. My king suite was VERY comfortable. It had a microwave, fridge, and all the amenities you would expect for a comfortable hotel stay. The layout of the room is very well thought out and especially nice if you are staying for several days. On the down side, there are few places to... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear michrocks, Thank you so much for the review of the InterContinental Suites Hotel. We appreciate your feedback and are happy you enjoyed our amenities and services. We hope you come back and maybe next time can take advantage of all the museums and new restaurants popping up in the area. Sincerely, Kandyce Burgett More 

The Woodlands, Texas
Top Contributor
79 reviews 79 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel and overall walked away unimpressed. The sole exception was the bartender who had a wonderful personality. A lot going on given it is near the Cleveland Clinic but probably not a hotel we will return to in the future. One woman at the front desk was grumpy every time she worked. Better places to stay... More 

Was this review helpful? Yes 3
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Mark H, Thank you so much for taking the time to review our hotel. I am so sorry that you were not impressed with our facility as we did complete a full renovation of the property in 2012. I apologize for the staff behavior and will address it with the department head. We do have a lot going on... More 

Fl
Top Contributor
112 reviews 112 reviews
97 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 3 weeks ago

No welcome here ! Bellman is gone-- front desk unattended-- than very uninterested ...the rooms are still cold and at places worn, pay per view wouldn't work in the bedroom at 8pm no staff would answer the phone...the lobby looks like an middle eastern bazaar at times with guests consuming their feasts and tea... but they are having fun..No parking... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear uli1, Thank you for taking the time to provide us with feedback during your stay with us. We are extremely sorry for the lack of service you received while you were at the property as this is not the type of hospitality we try to provide. I will share these comments with the staff. I will also share your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arriving here without a reservation 1 week post kidney transplant from the Cleveland Clinic Hospital attached to this hotel. My wife and I walked into the lobby around 10 pm, It was hustling with people and we waited in line to see if there was a room available. I was dressed in sweat pants and a sweat shirt (after all,... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Scott S, I am so extremely sorry for your experience at the InterContinental Suites Cleveland. This behavior and hospitality is not something you should have received at such a stressful time in your life. I deeply apologize. We have many people around our hotel that need to be in more comfortable clothes and I can assure you that it... More 

Novi, Michigan
Contributor
20 reviews 20 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We went to the Intercontinental for a quick getaway. I had spent a lot of time researching many Cleveland hotels and really wanted to stay at this one, but was a bit turned off by the price. However, after going to the hotel's site directly, I found that they offer a package deal if you are visiting the Rock and... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Good Day hrp_28, I am so happy to hear that you had a fantastic time at our hotel and the Rock and Roll Hall of Fame. We hope you will come back to the hotel and take advantage of the other Museums on this side of town, like the Cleveland Museum of Art, Natural History Museum and the Botanical Gardens... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here summer 2014 and my stay was great. Excellent and pleasant customer service when I was checking in. Once I made it to the room as promised they had everything ready and set for my check in time. My room was great, comfortable bed , nice window view, spacious bathroom all working appliances. Even the lobby was nice... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear funsize27, Thank you so much for your kind words about our hotel. We are delighted you enjoyed your stay and hope to see you back at the InterContinental Cleveland again soon! Sincerely, Kandyce Burgett More 

Pittsburgh, Pennsylvania, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stay here when we travel from Pittsburgh (yes, Pittsburghers going to Cleveland!) to visit the great art museum, Rock and Roll Hall of Fame, and other places for a weekend. The staff are friendly and the place is clean and fresh looking. No real problems to report. The valet parking is fairly efficient and reliable. We usually get the... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello V5656KCMichael_G, Thank you so much for taking the time to review our hotel. I like to say that we are in the heart of Cleveland because we are so close to all the museums as well as the Growing Communities of University Circle, Little Italy, Legacy Village and Beachwood Mall areas. We hope you will come back to visit... More 

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