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InterContinental Suites Hotel Cleveland

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8800 Euclid Ave., Cleveland, OH 44106
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InterContinental Suites Hotel Cleveland
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InterContinental Suites Hotel Cleveland
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326 reviews from our community

Traveler rating
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    36
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    19
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Top Contributor
143 reviews 143 reviews
11 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have been going to the Cleveland Clinic for about two years now and this is where we always stay. The staff is very friendly and remembers us whenever we return. The rooms are clean and comfortable. The only negative is slight in that the valet could be more attentive.

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Prescott, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was here on business and had the opportunity to stay at this hotel. The rooms are all suites with separate bedroom and living room areas. The fridge and microwave were nice to have in the room. There was a good work space as well. I was impressed with the tile in bathroom. I very much appreciated the onsite fitness... More 

Was this review helpful? Yes 2
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Popeyebird, Thank you for taking the time to review our hotel. We are sorry that some of the reviews are not always the best but we are happy you took the chance in giving us a try. We are a wonderful hotel located in the heart of the city. We are between Little Italy, University Circle, Downtown and much... More 

Minnesota
Top Contributor
195 reviews 195 reviews
63 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After reading the negative reviews on this hotel I was concerned to book. I took one reviewer advice and got club level. The service here has been excellent. Our room was on the 12 floor and very quiet and very clean. Fabrics were in great shape and the linens comfy. We had a king bed room. The bathroom was spotless... More 

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KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear rjsampson, Thank you so much for taking the time to review our property and the surrounding areas. The Wade Oval Park is lovely and if you didn't get to partake in the Museums then the next time you are in town you can take the shuttle or walk there as well. This area of town is really being built... More 

Ahmedabad, India
Contributor
15 reviews 15 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ok the hotel is 5 miles far from the expo centre and the downtown but is well connected with the bus. The rooms are really suites, large and comfortable. Outside there is nothing to do, you need to go in the middle of Cleveland to find out fun and good restaurants. In any case it's a premium hotel with good... More 

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KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Stefano T, Thank you so much for taking the time to review our hotel. We truly value your feedback. Our hotel is not close to downtown but we do offer other amenities on this side of town. We are very close to the arts district with Museums and Orchestra, the clinic offers a complimentary shuttle to these as well.... More 

Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I review every so often, and TripAdvisor tells me my reviews are highly top rated and or read. Interesting. so here is one within an hour of checking-in here My assistant was given this as the option by our company travel agent, as it seemed that our usual Westin Downtown was booked.... a convention or other going on in City... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear NSCDC, Thank you so much for taking to review our hotel. I am extremely sorry you did not enjoy the decor or smell of our hotel. Perhaps in the future, if you were to give the InterContinental Cleveland another chance, which we hope you will... you would prefer the InterContinental Conference Center. The all Suites Property is a different... More 

Trinidad and Tobago
Top Contributor
53 reviews 53 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Like most guest here, we stayed here for the Cleveland Clinic. The staff at the hotel are very nice and extremely understanding. They made our stay comfortable and accommodating. We were in and out of the room at odd times and the house keeping went above and beyond to ensure our room was cleaned. The restaurant was very nice and... More 

Was this review helpful? Yes 1
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear HavingfunLuanda, Thank you so much for taking the time to review the hotel in regards to your stay with us. We are happy you enjoyed the hotel and all its amenities. Hopefully you will come back and we can show you all the fun things to do in this part of town. For Example the Museums and the new... More 

PA
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The Intercontinental preys on people who need to be near Cleveland Clinic when they are at their most vulnerable. This hotel takes advantage of a captive audience of stressed people at the Cleveland Clinic hospital. They overcharged my bill for a 5 day stay which I pointed out to the desk clerk at checkout. She was rude and completely unhelpful.... More 

Was this review helpful? Yes 2
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear PA123, Thank you for providing the hotel with your feedback. I am so sorry that this situation happened and can not express my apologies enough. We have all been in stressful situations and having to argue with people does not make things any better. This is not the hospitality you should have been shown and I am sorry. I... More 

Livonia, Michigan
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Intercontinental Suites for three nights. My king suite was VERY comfortable. It had a microwave, fridge, and all the amenities you would expect for a comfortable hotel stay. The layout of the room is very well thought out and especially nice if you are staying for several days. On the down side, there are few places to... More 

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KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear michrocks, Thank you so much for the review of the InterContinental Suites Hotel. We appreciate your feedback and are happy you enjoyed our amenities and services. We hope you come back and maybe next time can take advantage of all the museums and new restaurants popping up in the area. Sincerely, Kandyce Burgett More 

The Woodlands, Texas
Top Contributor
80 reviews 80 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed April 14, 2015

We stayed at this hotel and overall walked away unimpressed. The sole exception was the bartender who had a wonderful personality. A lot going on given it is near the Cleveland Clinic but probably not a hotel we will return to in the future. One woman at the front desk was grumpy every time she worked. Better places to stay... More 

Was this review helpful? Yes 3
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Mark H, Thank you so much for taking the time to review our hotel. I am so sorry that you were not impressed with our facility as we did complete a full renovation of the property in 2012. I apologize for the staff behavior and will address it with the department head. We do have a lot going on... More 

Fl
Top Contributor
124 reviews 124 reviews
107 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed April 12, 2015

No welcome here ! Bellman is gone-- front desk unattended-- than very uninterested ...the rooms are still cold and at places worn, pay per view wouldn't work in the bedroom at 8pm no staff would answer the phone...the lobby looks like an middle eastern bazaar at times with guests consuming their feasts and tea... but they are having fun..No parking... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear uli1, Thank you for taking the time to provide us with feedback during your stay with us. We are extremely sorry for the lack of service you received while you were at the property as this is not the type of hospitality we try to provide. I will share these comments with the staff. I will also share your... More 

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