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InterContinental Suites Hotel Cleveland

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8800 Euclid Ave., Cleveland, OH 44106
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InterContinental Suites Hotel Cleveland
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InterContinental Suites Hotel Cleveland
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312 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Top Contributor
259 reviews 259 reviews
58 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Intercontinental is a fine hotel. Great service, beautiful lobby and open spaces, and big modern rooms are accompanied by fine dining at Table 45 and a nice Sunday breakfast in the regular dining room. It is a little pricier than some options but worth the money. I like the location as it is close to the Museums and to... More 

Was this review helpful? Yes
Sherice B, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear George Y, Thanks a lot for sharing your experience with us! It makes us happy to know that you were pleased with our service levels, that you liked the layout of your room and public spaces and that our location was ideal for visits to the University Circle and Little Italy. My apologies that the mirror in your room... More 

Jeannette, Pennsylvania
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay in the area about twice a month now for work. The place is very nice, being my preferred place. I have stayed at both of the IHGs, the other one is the one attached to the CClinic, but this one is a little less $ and had my beloved mini-fridge and microwave. Nicely set up like the Embassy... More 

Was this review helpful? Yes
Sherice B, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Adele M, We appreciate your review and value you as a loyal InterContinental Cleveland guest! It is great to hear that every time you have stayed with us you have received consistently great service. I will ensure that all our staff has an opportunity to read your comments so that they may learn of their impact on your experiences... More 

Massillon, Ohio
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 29, 2015

Finally got around to reviewing this hotel after my surgery. I stayed here on December 7, 2014. First like most people I stayed here because it was convenient to the Cleveland Clinic as I had surgery the next day. Room was very clean, staff was very friendly and helpful. They called the VIP bus for us because my mom was... More 

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Sherice B, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Catcritter, Thank you for making it a priority to provide us with your review. It is good to know that our location was convenient for your Cleveland Clinic visits and that your room and staff interactions were pleasant. Please accept our sincerest apologies for the issues with smoke coming from the room across the hall. Our hotel does review... More 

Philadelphia, Pennsylvania
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 16, 2015

I booked this hotel simply because of location and convenience for accessing Cleveland Clinic. I never expected the hotel to actually be nice! The bed was so comfortable, the shower had nice water pressure, I took a bath, the free toiletries were high end. We got turn down service and chocolate in the evening. The entire staff from front desk... More 

Was this review helpful? Yes
Sherice B, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear lismiserables9, We are elated by your warm review. It is clear that you have received the full InterContinental experience and we thank you very much for sharing your experience! It is great to know that you liked all the amenities in your room and that you were pleased with Room Service. We are thrilled that we superseded your expectations... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 4, 2015

Stayed while a family member was at the clinic. Place is on campus of Clinic and is only 1 short block from main entrance. There is a free bus service as well as police escort at night. Room is like a small apartment and very clean and modern. They don't tell you - you need to know - they have... More 

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KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Heidi M, Thank you so much for the wonderful review of our hotel. It provided great feedback for us to work on as a hotel, so that we can provide better service to you and our guests. I will share these comments with the staff and valet as well. Thank You so much and we hope to see you... More 

Henryville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2015

This is a very nice hotel, the rooms are larger than the average, great location to the Cleveland Clinic. Room service is great, a restaurant on the main floor is very nice but very $$$$. My only issue with this hotel is the room cost at $250/per night adds up in a hurry. I do recommend that you arrive during... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Jeff S, Thank you so much for sharing your experience at the InterContinental Suites Hotel Cleveland. We are happy you enjoyed your stay. The InterContinental Cleveland prides itself on the security of our hotels and we are happy you felt safe here. We hope to see you again soon! Sincerely, Kandyce Burgett More 

Hudson, New York
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 31, 2014

Stayed here while in town for event at Cleveland Museum of Art, which was only a short drive away. Very nice rooms, clean and quite comfortable. We ordered room service which was tasty and delivered quite quickly. We had a nice stay at this hotel, but I can see where it might not be convenient for some depending on why... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear jlflook, Thank You for taking the time to review our hotel. We are happy you enjoyed your stay with us and hope we can help recommend some activities around our area that you would enjoy in the future. We are centrally located by University Circle, Little Italy and Downtown. We hope to see you again soon! Sincerely, Kandyce Burgett More 

Chenequa, WI
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 28, 2014 via mobile

Arrived at the hotel around 9:30pm, there was no valet in sight or bell hop. My husband went to check in and 10 plus minutes later, a valet finally showed up. We were informed it was a "slow evening" so the bell hop went home and we were left to unpack the car, really? We arrive in the room, it... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear MeganLakeCountry, Thank you so much for bringing to light the issues you had at our InterContinental Suites Property. We do not find this type of service level acceptable and your comments will be shared with the staff, so we can improve upon our services to you. As our guest it is extremely important that you are happy and we... More 

Rochester, Michigan, United States
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 27, 2014

Amazing hotel! There is a dedicated floor of suites for ambassador members. Room service was delicious, prompt and the value was superb. The accessories for guests was perfect and appreciated. The bathroom was spacious and accommodating for more than one person. My husband and I loved that the fresh fruit and water were waiting for us inside the room when... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Heather B, Thank you so much for sharing your feedback about the InterContinental Cleveland. We are happy your stay was “Perfection!” and I will share your comments with the staff. Thank you and we look forward to seeing you back at the InterContinental Suites Cleveland soon! Sincerely, Kandyce Burgett More 

Toronto, Canada
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 15, 2014

Can't fault anything about this hotel, except the location. For just a general tourist, interested in seeing the Cleveland sites - this is not a great location as you are not within walking distance of anything of note (that I know of at least). If you are in town with a medical purpose - then this hotels proximity to the... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear MilkbottleLisa, We appreciate your feedback in regards to our hotel accommodations and the helpfulness of our staff. Your comments will be shared with the team. The InterContinental is in the cultural corridor of Cleveland and has an abundance of activities nearby. Our Concierge would be more than happy to help you arrange Cleveland Experiences the next time you are... More 

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