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InterContinental Suites Hotel Cleveland

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8800 Euclid Ave., Cleveland, OH 44106
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InterContinental Suites Hotel Cleveland
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338 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Good customer service. We were sent to this hotel by another hotel who was overbooked and did not have our room and sent us here for a room to find out the other hotel (aloft) never confirmed it with them. So when we got there they were booked, luckily the front desk staff helped us on a sat night 7/25... More 

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear DanceNM, I can only imagine how frustrating it was to be moved around from hotel to hotel, and have to worry about having a place to stay! I'm so happy that we were able to provide you with accommodations, and that our staff went out of their way to take care of you. Thank you so much for taking... More 

Aberdeen, Maryland
Level Contributor
151 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had stayed here before, a few years back when called to Cleveland to attend a funeral. This time we had an appt at the Cleveland Clinic--and both hotel and Clinic front on Euclid and a free jitney shuttles one around the area. Most convenient! There are several restaurants in the hotel and room service as well but we did... More 

Was this review helpful? Yes 1
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear lnwyd~ It is very kind of you to take a few moments to write such a detailed review of the InterContinental Suites Hotel. Thank you for your positive feedback on the hotel and staff. We will be sure to let them know you made your stay more pleasant! Parking is a bit of an issue currently around the Clinic.... More 

Auburn, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here while a family member was a patient at Cleveland Clinic. This hotel was close to the hospital and was bright and airy and clean! From the time we walked in the staff made us feel welcomed and were friendly throughout our stay. Our suite was superb! Great accommodations! We ate at the hotel on site one night.... More 

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello, Kathy G~ Thank you so much for taking the time to leave these wonderful comments about your stay at InterContinental Suites Hotel! It makes me feel so happy to know that our staff was able to take such good care of you during your stressful visit to the Clinic. I will definitely be sure to pass all your kind... More 

Camby, Indiana
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We Visit Cleveland regularly for care at the Cleveland Clinic and have platinum membership wit IC. Hotel is conveniently located at 1 end of Clinic campus. Hotel clean. Staff helpful. Rooms size able. Two minor frustrations. Platinum status does not consistently guarantee a room upgrade. When we drive we often have several bags; in contrast to most "suites" hotels luggage... More 

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear DutchDoc1, Thank you for taking the time to review InterContinental Suites Hotel, and for being a Platinum Rewards member! I'm sorry that you were unable to get a room upgrade during your recent stay. It is definitely a valuable perk of being a Platinum member. Unfortunately, with a lot of our guests being patients, their stays can be greatly... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

The ladies in the club lounge are soo friendly. I've never had breakfast at a hotel I enjoyed before the intercontinental in Cleveland. Manya Dailey did a particularly excellent job serving my family and I breakfast. Good bacon at a hotel breakfast?!?! Everything taste fresh and delicious.

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello, Joe B~ Thank you so much for taking the time to leave comments about your recent stay with InterContinental Cleveland! It is heartwarming to hear that the ladies at the Club Lounge at the InterContinental Hotel and Conference Center took such good care of you, and that Manya was especially attentive! I will be sure to let their Manager... More 

Blythewood, South Carolina
5 of 5 stars Reviewed 1 week ago

Stayed at this property while recovering from prostate cancer surgery at the Cleveland Clinic. Some construction noise from next door would occur during the day, but other than that it was a wonderful stay. Very convenient to the Cleveland Clinic campus. All of the staff were very friendly and accustomed to interacting with patients and families. Room layout was very... More 

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear charlie770, I'm so happy to hear that during what I'm sure was a stressful time for you and your wife, our staff was able to provide you with such a wonderful and comfortable stay! You are right, we have a vast number of Clinic patients that stay with us, and it is our goal to treat everyone like family... More 

Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is very close to Cleveland Clinic & offers a shuttle back & forth. My room was clean & the bed was comfortable. I chose this hotel for convenience to the Cleveland Clinic. Valet parking is the only option for parking $18/night. A negative- there are no vending/soda machines. If you want soda you must go to their restaurant.... More 

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KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Dawnhelmuth, Thank you for taking the time to review the InterContinental Cleveland Suites Hotel. We know you have many of choices when coming to the city of Cleveland and we want you to know we appreciate your business. Thank you for providing us with feedback about the vending machines, as a full service property we are always more than... More 

upstate
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 26, 2015

While at Cleveland Clinic, I stayed at the suites hotel. The accommodation were good, clean enough room, beds comfortable, very close to where my husband was recuperating. My only beef with the hotel is that they have free coffee in the lobby from 5:30 to 6:30 am. After that the same cart is pushed into resturant area, for a charge.... More 

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear michele r, I would like to thank you for taking the time to review the Intercontinental Suites Cleveland. I am happy to hear you had a comfortable stay! We recognize that a lot of guests have need for that early morning cup of coffee, so we offer complimentary coffee from 5:30am to 6:30am, when the restaurant is closed. Once... More 

West Lafayette, Indiana
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 23, 2015

Wonderful place to stay. Large room, large bath, quiet and really convenient to Cleveland Clinic. Since it was warm (June) we were able to leave our car in the garage at the hotel and walk to the clinic. The hotel also kept our bags for us during my appointment. We only stayed the one night but I would definitely stay... More 

Was this review helpful? Yes
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello, lmasher~ We are happy to hear that you had a very comfortable stay with us while you were visiting the Clinic. We hope that you were able to visit some of the local attractions, such as Little Italy, or the Cleveland Museum of Art. Thank you for your positive feedback! Your compliments will be shared with the entire staff.... More 

DC
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 20, 2015 via mobile

It's so convenient to the clinic. And I like the suite set up. We had a one bedroom with 2 beds. There is a door between the living room and bedroom. And the bathroom is accessible from both. Very comfortable for people keeping different schedules. There is a mini fridge and kcup coffeemaker. The staff was very friendly and the... More 

Was this review helpful? Yes
KBurgett, Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear ticket&passport, Thank you for taking the time to review the InterContinental Suites Hotel. I am happy to hear you enjoyed your stay in your suite and found the amenities to suit your needs as well, despite the cost of the valet. We appreciate your business and hope you will come back to visit again soon! Sincerely, Kandyce Burgett More 

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