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InterContinental Suites Hotel Cleveland

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8800 Euclid Ave., Cleveland, OH 44106
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InterContinental Suites Hotel Cleveland
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367 Reviews from our TripAdvisor Community

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Twin Lake, Michigan, USA
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The suites are large and clean. The basics are in place but spirit and pride are somehow missing. There is just that one extra "something" that seems to be out of place or not offered. Examples: Nice to have a truly separate 'living room' but, why not a pillow and some sort of blanket or afghan to be comfortable with?... More 

Helpful?
Thank Jim S
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Jim S, Thank you for reviewing your recent stay at the InterContinental Suites Hotel. I apologize that the items you have listed in your review detracted from the quality of your stay with us. I am disappointed to know that you were not wowed, and will work with our Management team to see where we can make improvements, based... More 

Warren, Ohio
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here the night before my wife's procedure. Clean, spacious suite with micro, mini-fridge and coffee maker and TV in each room. Plenty of bathroom toiletries. If you choose to use their valet parking, you'll pay plenty for the convenience. More economical to park at the Clinic parking building. They are almost done building a new Holiday Inn on a... More 

Helpful?
Thank Brewerguy
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Brewerguy, Thank you for your review of the InterContinental Suites Hotel. I am pleased that you had a comfortable stay with us during your wife's procedure at the Clinic. I'm sorry that you found the Valet service to be expensive. Both self parking and Valet are great options for our guests, but a perk of using Valet is that... More 

Houston, Texas
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great location if you are visiting the Cleveland Clinic. It is just around the corner from the main entrance and has shuttles to and from the clinic about every 15 minutes. The other Intercontinental hotel on campus is connected by a skywalk, but we found this just as convenient. We enjoyed having a suite, because my husband... More 

Helpful?
Thank SassyTxn
Chelsey F, Executive Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear SassyTxn, Thank you for posting this review of the InterContinental Suites Hotel. It's wonderful that you enjoyed your accommodations and the restaurant. And I will be sure to pass along your compliments to our staff. We would love to have you back, should you make a return trip to Cleveland! Warm Regards, Chelsey Felty More 

Colorado Springs, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The centerpoint for my nephew's wedding. Could have been great, wasn't. One problem after another...no utensils in the room, valet parking but couldn't get to car so EVERYTHING had to be taken out, everything we had packed for a three week trip to visit family in PA and DC after the wedding, do not disturb sign out but bed stripped... More 

Helpful?
Thank COStraveler80920
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear COStraveler80920, Thank you for your review of the InterContinental Suites Hotel. I'm very sorry to hear you were disappointed by several aspects of your stay. I will be sharing your comments with the Executive Housekeeper and the Director of the Front Office, so that they can address your issues with their staff. I apologize that the service you received... More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for one night. Staff was very inviting. Had the breakfast buffet in the morning...yummy and oh so filling! The only thing that really stinks is the parking situation. Long walk to lug the suitcases or pay $ for valet every time you want to come or go. 5***** for staff, service, cleanliness, food, decor, etc! Zero stars... More 

Helpful?
Thank Natalieinbc
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Greetings, Natalieinbc~ What a kind review of the InterContinental Suites Hotel! Thank you so much for taking a few moments to leave us your comments. I will be sure to share you compliments with the staff and Restaurant. I'm very sorry that you were disappointed with Valet. The service is $18 per day, which does come with unlimited in and... More 

Level Contributor
64 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The suite is spacious and well-appointed. Much more spacious than one in regular intercontinental. The lobby is too simple. It looks like a lobby in Holiday inn express or holiday inn. No pool. Gym is not bad. Next to Cleveland clinic. Conveninent location. Parking in Cleveland clinic costs less.

Helpful?
Thank bachelor8
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear bachelor8, Thank you for your review of the InterContinental Suites Hotel Cleveland. It's great to know that you found your accommodations well-appointed and spacious, and that the location was convenient for you. I'm sorry to hear that you were underwhelmed by the lobby. We will certainly note your comments for future renovations. Guest feedback is a very valuable tool... More 

Las Cruces, New Mexico
Level Contributor
114 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed January 1, 2016 via mobile

There is absolutely no parking and you are forced into paying 18$ for valet parking every time. Valet parking would be somewhat acceptable if they actually had the facilities and staff for such a thing, but they don't. The entrance is usually blocked by multiple cars waiting to be parked and at night they use it as additional parking, thus... More 

Helpful?
Thank leo r
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear leo r, Thank you for taking the time to post a review of the InterContinental Suites Hotel. Please accept our deepest apologies for how the service you received from the Valet, Housekeeping, and the restaurant so negatively impacted your stay. I do hope that we had the opportunity to address these issues while you were with us. Please know... More 

West Virginia
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 16, 2015

We were greeted warmly upon arrival and check-in was a breeze. Right away it was evident that guests felt comfortable in the common areas and dining room by their casual attire. Whether the guest had on pajamas, bathrobe or sweatpants, all diners were welcomed warmly. Servers were extremely helpful to those who required just a bit of extra assistance. Fantastic... More 

Helpful?
Thank askier55
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear askier55, Thank you for taking a few moments to comment on your stay at the InterContinental Suites Hotel. I'm very happy you had a warm welcome and a comfy stay. I'm sorry your meals missed the mark. I will share your comments with the Chef, so that he might see what tweaks he can make to hit delicious. I... More 

Lakeview, NY
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 10, 2015

Very nice and clean hotel, close to Cleveland Clinic, comfortable beds, small kitchenette, SPecial rates for Cleveland Clinic patients and other discounts. Valet parking extra but there is a Cleveland Clinic lot close with free shuttles

Helpful?
Thank James K
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear James K, Thank you for taking a few moments to review your stay at the InterContinental Suites Hotel. I am happy that we made your stay comfortable while you were visiting the Cleveland Clinic. I hope that you had a safe trip home, and that should you have to visit the Clinic again, we will have a chance to... More 

Long Beach, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 7, 2015

I stayed here one night. Good deal on the weekend and walking distance to the Clinic. The main problem. I was eating dinner (not very good flatbread pizza) and having a beer and a bunch of women were having fun in the bar. One lady was comforting another, so I thought, rubbing her hair. Soon after, they were walking by... More 

Helpful?
Thank Brian P
Chelsey F, Administrative Assistant to Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Brian P, I am very sorry to hear about this incident, and the incredibly negative impact it had on your stay. I also apologize that you were disappointed with your meal in the restaurant, and will be sharing your feedback with the Food and Beverage team. Thank you for taking a few moments to share your comments with us.... More 

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