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Hilton Garden Inn Cleveland Downtown

3.0 of 5 1100 Carnegie Ave, Cleveland, OH 44115
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Certificate of Excellence 2014
Hilton Garden Inn Cleveland Downtown
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Hilton Garden Inn Cleveland Downtown
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792 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Hooksett NH
Top Contributor
150 reviews 150 reviews
44 hotel reviews
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed October 28, 2012

We spent 4 nights here as part of a conference. Our room was very nice, extremely clean and comfortable. As part of the conference, the hotel provided all the meals and they were excellent, not gourmet, but just about the best hotel food we've had. What makes this hotel excellent is the staff-------this place is very well managaed. The staff... More 

Was this review helpful? Yes 1
Rochester, New York
Top Contributor
95 reviews 95 reviews
18 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 23, 2012

There was nothing fancy about this hotel, but the staff was extremely friendly, the room was nice and clean, the bed was comfortable, and the shower had lots of water pressure. For the price, this is everything we hoped for. Check-in was a breeze. As a matter of fact, we arrived extremely early and, although our room wasn't ready, we... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on how your stay with us was. We are pleased you had an enjoyable time and hope to have you back again. Our apologizes if we did not have coffee out at the time you wanted some. Typically we do offer coffee in our lobby, sorry about that. Thank... More 

Quebec
Top Contributor
51 reviews 51 reviews
51 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 17, 2012

Nothing fancy about this hotel, you get what you pay for. Check-in was weird. Got there around 12h30, it took them 20 minutes to get to me, retrieve my reservation, get my credit card info and the make/model of the car, before finally telling me the room isn't ready. Maybe they should have started with that !! We went to... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 16, 2012

Just returned from a long weekend at the HGI to catch a Browns game. Overall the hotel was average, room needs updating but bed was comfortable, staff was friendly & helpful. Had a great view of Progressive Field from the 6th floor - ask for an even numbered room, otherwise you overlook the parking lot and the highway. Hotel was... More 

Was this review helpful? Yes 1
Chicago
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 2, 2012

No Internet access the entire time I was there, called tech support twice, front desk once - no resolution. Not a huge deal but after my 6pm check-in I really needed to get some work done before the game, but couldn't even get it done after. I had to wait until the airport the next morning. Not sure if that... More 

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the kind feedback in regard to our front desk team. I will certainly pass it on to them for they honestly strive on providing excellent customer service each and every day. But we do apologize for your internet issue, I know in this day and age how important the internet is to our guests. I have informed... More 

Lincoln, Nebraska
Top Contributor
139 reviews 139 reviews
81 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed October 1, 2012

Spent one night there on business. New hotel and everything was good. The breakfast was cook to order and very good. Wifi in the rooms had a good signal. The hotel is just across the street from the stadium and lots of food and drink options within 3 or 4 blocks. I would stay again.

Was this review helpful? Yes
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad you were able to take advantage of our complimentary wireless internet and our cooked to order breakfast. I have to agree with you, the breakfast is excellent! Thank you for your review and more importantly staying with us. Take care. More 

Niagara Falls Ontario Canada
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 1, 2012

If you are ever going to Cleveland and want to be close to the action - this is the place. Located directly across from Progressive Field, you can be to the downtown in 10 minutes by foot. Cant' walk that far - just ask Tom to take you there. Tom drives the free shuttle and can take you anywhere you... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the EXCELLENT feedback and for taking the time to write a review on your stay with us. Glad you enjoyed yourself within our hotel lounge and were also able to use our complimentary shuttle. Please know your very kind comments on our fellow team members Dee Dee and Mike have been passed on to them. Thank you... More 

Columbus OH
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 30, 2012

We stayed here for a night to catch a Tribe game. You could not ask for a better location. The hotel is right across the street from the field and within walking distance to places to eat/bars for entertainment after the game. Our room was on the 11th floor and it was one of the quietest nights in a hotel... More 

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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2012

This place was amazing, it was close to every attraction in the downtown area from the rock hall to the casino. The staff at the front desk was amazing Tim,Lissy,Ellie and Tina were amazing, EXCELLENT!!! customer service and very helpful with directions, . I will definetly come back to this property just to see them.!

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to write a review on your stay with us. We also appreciate the kind feedback on our one and only front desk staff. They truly enjoy what they do and it's because of guests like you. Thank you!!! Hope to have you back again soon. More 

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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#1 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#6 Romantic Hotel in Cleveland
#8 Business Hotel in Cleveland

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