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Hilton Garden Inn Cleveland Downtown

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1100 Carnegie Ave, Cleveland, OH 44115
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Hilton Garden Inn Cleveland Downtown
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Hilton Garden Inn Cleveland Downtown
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847 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Cleveland Downtown
See the most recent reviews
Seattle
Top Contributor
78 reviews 78 reviews
34 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 28, 2013

I was supposed to stay here for 2 days but left after day 1 as the room I got on third floor had lumpy bed, wrinkled sheets and the room is very basic. This hotel is a good 3 star hotel. I was here during the St Patrick's Day weekend. The location of the hotel is far from where everything... More 

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Bricktown
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2013

We have to travel to Cleveland often because our son is a student at Case Western Reserve University. We have stayed at numerous different hotels in the area. This time we picked this one because even though we had to bring our son back after spring break, it was also St. Patrick's Day weekend. The other hotels that we had... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We certainly appreciate the excellent review and the kind feedback in regard to our fellow team members Dee Dee and Mike. Please know we have shared your review with them and the rest of our team. Most of all we are excited to know our hotel is now your go to hotel when visiting Cleveland. See you soon! More 

Toledo, Ohio
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 25, 2013

This HGI is in a great location. Basically right across the street from Progressive Field & the Q. Walking distance from pretty much everywhere you would want to visit. Room was clean and big! We had a 2 queen suite with a separate room with a couch & a mini kitchen. We did hear the people partying in the next... More 

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We certainly appreciate you pointing out our hotel and guestroom amenities. Glad you had an excellent stay with us and please know your review has been shared with the entire team. Thank you for staying with us! More 

Top Contributor
86 reviews 86 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 25, 2013

I liked this hotel. It was very easy to get to, the front desk lady was extremely nice, we got the room we wanted without having to remind them like at some other hotels, and the beds were very comfortable. I liked that there was a mini fridge and microwave in the room too. The bed was very comfortable. The... More 

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review and for pointing out your room highs and lows which we truly appreciate. Please know we have passed on your housekeeping concerns to our executive housekeeper. And yes, all 240 of our rooms have a microwave, refrigerator, coffee maker and complimentary wifi. Even though we're directly across the street from the baseball stadium and literally... More 

Sandusky, Ohio
Top Contributor
53 reviews 53 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed March 14, 2013

I have stayed at this location before and written a review before as well. The additional comments I am making this time is that if you purchase your price via an internet vendor such as Priceline etc. you will NOT get your rewards points for staying here. I am a HH member and when I showed up and gave them... More 

Was this review helpful? Yes 2
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you typing up a review each time you have stayed with us. And yes, if a guest books with a third party booking site and not directly through Hilton they will not be able to use their Hilton Honor number or receive their membership perks. Thank you for pointing that out since many people are not aware of... More 

WV
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2013

This review is going to be long, as I have a lot of good things to say about the HGI. We stayed here for the Bon Jovi concert at Q Arena. I got the AAA rate ($103 a night for 2 adults/1 child). First off, I have to say the staff were VERY friendly and helpful. We had a NS... More 

Was this review helpful? Yes 2
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Now that's a review! Thank you for spending the time and typing out such an excellent review on your stay with us. It is greatly appreciated. Please know your comments and feedback have been posted in our team member cafe' for all staff members to see. Hope to have you back again soon Take care and thanks again!!! More 

Top Contributor
76 reviews 76 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 11, 2013

The downtown hotel is located walking distance from the sport venues, casino and restaurants. The reason you stay here is to have access to that or to see clients in the area. The hotel was average when you consider the overall appearance. It needs a good cleaning, but was acceptable considering I was staying here to be able to walk... More 

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Germantown
Top Contributor
247 reviews 247 reviews
114 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed March 9, 2013 via mobile

Nice location and good breakfast with everything you would expect from a HGI Convenient for the Cleveland Clinic Rooms were nice good linen and reasonable gym but as is often the case a little small Layout was different to the typical HGI but that made it interesting in a good way Staff were very helpful and friendly

Was this review helpful? Yes 3
Hudsonville, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

One of the best hotels I have ever stayed at. Very comfortable!! I would recommend this hotel to any and all travelers. I wish I had more time to enjoy the extras that were availible. Breakfast was most enjoyable with great service. Location was perfect for my needs.

Was this review helpful? Yes 1
Redford, Michigan, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2013

We went to Cleveland for a concert, and to see the sights. Hotel was super easy to find, clean, friendly, and affordable.From this hotel, it is a beautiful, easy, walk to the Market District with all the great beweries and restaurants. Walking around the market on Saturday was fun as well!

Was this review helpful? Yes 1
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