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Hilton Garden Inn Cleveland Downtown

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1100 Carnegie Ave, Cleveland, OH 44115
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Hilton Garden Inn Cleveland Downtown
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Hilton Garden Inn Cleveland Downtown
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906 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Cleveland Downtown
See the most recent reviews
Gas City, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

We always stay here when we visit Cleveland in the summer just to go barhopping. Great location, everyone is very friendly and helpful. The rooms are always clean and beds very comfortable. Be sure to visit the bar and tell Mike the bartender we sent you! The Crotzers.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you choosing to stay with us every time you visit Cleveland. Also thank you for the shout out to our one and only Mike. He is a true veteran of the hotel and this will be shared with him. Take care and we'll see you again. More 

Richmond, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We were intown for appointment at the Cleveland Clinic so a little stressed out. From the minute we walked in we were met with a friendly and helpful staff. The room was very clean and comfortable, the decor of the suite and the hotel in general was lovely, and we had time to enjoy the pool and workout room and... More 

Was this review helpful? Yes
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Very happy to read you enjoyed some of the amenities we offer at our hotel. Also thank you for taking the time to type up a pleasant 5 star review. Please come back again. More 

Cranberry Township, Pennsylvania
Level Contributor
82 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was very pleased with this hotel. It lived up to my expectations for a Hilton Garden Inn. We chose this property since it was convenient to the baseball stadium and the parking situation was much more favorable than what you would find among the buildings downtown. Yet we were close enough to downtown to enjoy walking to all of... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for choosing to stay with us while visiting Cleveland and for taking the time to type up a 5 STAR review. Thank you - thank you!!! More 

Dalzell, SC
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In town for Indians/Mariners game, and we were looking to stay close to the field. We got a great deal on the room using points. The dude who checked us in hooked us up with parking, breaking coupons, and a bigger room than expected. Everyone was super nice, breakfast was great, as were the dinners we ate there. The one... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review and we hope you can come back and catch another game this season. Plenty of baseball left. Our apologizes on the shuttle communication. Please know this will be shared with our shuttle and PBX team. No matter what industry you are in it's all about proper communication. Take care. More 

New York City
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This HGI is within walking distance to both the Baseball and Basketball stadiums. The baseball is less than 100 yards away. It is also only about a mile walk to the Rock and Roll Hall of Fame. The hotel was a bit noisy given its proximity to the stadiums and the busy street it is on. The room was a... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review and for pointing out our nearby attractions. Our apologizes for any inconvenience for the thermostat issue. But thank you for bringing this to our attention so we can correct. More 

Columbus, Ohio
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I was extremly satisfied with the Hilton Garder Inn organization and it's staff for living up to the promise of exceptional customer satisfation. I had left my cuff links at home and asked the manager if he could tell me where I could find the nearest store that would be open at 9:30 pm that evening to purchase some. He... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

It's the little things that make lasting impressions. Glad to hear our manager helped make you stay that much better. Also thank you for passing on your positive experience. More 

Dover, Massachusetts
Level Contributor
86 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So found and booked this hotel on TripAdvisor based on the reviews and the location and proximity to the park. We got in early and met Tonya at the front desk. You would think she as the owner of a B&B not behind the desk of a chain hotel. She was accommodating, remembered us each time we passed through the... More 

Was this review helpful? Yes
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the shout out to Tonya. Please know this review has been shared with her and our team. Also thank you for taking the time to type a review. More 

Huntington, West Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel experience is excellent plus the hotel is in close proximity to major sites in Cleveland. Being from out of town, the shuttle bus is a definite plus. The driver offered to take us to many restaurants in Cleveland, a definite plus and a pleasant surprise.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the 5 STAR review and glad you were able to use our complimentary shuttle service to get around town. More 

St Johns, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location, friendly staff and easy access to major attractions. We loved the room and facilities in general. Ayan on the front desk was an absolute gem. Thank you for making us feel at home! I would highly recommend this hotel

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the shout out to Ayan and for the review. We have shared this with her and the entire team. More 

Boston, MA
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The fact that this is the sixth highest rated hotel in Cleveland doesn't say good things about Cleveland, as it's really a quite ordinary property that has been clever enough to realize it has to employ a dynamite staff to offset its shortcomings. They couldn't have been more helpful or friendly. If you're going to a baseball game you are... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Yes, our biggest asset is our team. The best I have had the privilege to work with in my 25+ years in the industry. Last year we put in just under 1 million in renovations and this year several hundred thousand more. We are always improving and have one is not the best team in the Cleveland area which is... More 

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