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All 34 Cleveland hotels

Hilton Garden Inn Cleveland Downtown

3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115
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84%
Ranked #5 of 34 Hotels in Cleveland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
elawson philadelphia area
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692 reviews from our community

Traveler rating
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    91
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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philadelphia area
Top Contributor
263 reviews 263 reviews
50 hotel reviews
237 helpful votes 237 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came in through the local airport (next to the Rock and Roll Hall of Fame) and the hotel is generous enough to come pick us up so we didn't have to rent a car. The shuttle driver was a hoot. She and other staff members complained about how terrible the traffic was but since we are used to Philly... More

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

5 STAR review - thank you, thank you! So glad you and the family had a great stay with us and in our town of Cleveland. Take care. More

Dearborn, Michigan
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay at the Hilton Garden Inn. I've never seen a hotel where everyone is so consistently polite and friendly... from the front desk, to the restaurant, and housekeeping employees. The room was very clean and comfortable. My only complaint about the stay is that the room was not made up between when I left at 2... More

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the shout out to our staff. I can't argue with you, they are indeed exceptional. More

Holland, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Garden Inn for our 1 year anniversary/my wife's birthday trip. Upon check in, we were greeted very personable and polite, we didn't feel like just another room number to the front desk. The room was clean and modern. Our only real complaint with the room was with the bed, it was a bit too firm for... More

Was this review helpful? Yes 2
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Very kind of you to remember and point out those team members you encountered. Please know it has been shared with them and we are so glad you had a 5 STAR stay. Thank you very much. More

Rochester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is located in the heart of downtown Cleveland across the street from the Baseball stadium and Quicken Loans arena. It is walking distance to E 4th Street where there is a great comedy club called Hillarities. They have a shuttle service that will take you wherever you want to go. Rooms are nice, the staff is great... It... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Very glad to know we are your favorite when in Cleveland. Thank you! More

new jersey
Top Contributor
55 reviews 55 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was nice- great location -across from the Braves stadium I found the beds to be a little firm for me but overall, a nice room, clean bathroom. Free wi-fi worked well. I didn't like the 16.00 a day for parking. But they did provide a shuttle to take you where you wanted to go within the city. We... More

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. Please know our hotel has the lowest parking charge in downtown Cleveland. More

Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff in this place is fantastic. They are friendly, courteous and helpful. It's an older hotel that could use a little sprucing up. It didn't measure up to other Hilton Garden Inns we've stayed at. Bed wasn't really comfortable. The pool area was awful and we really felt cheated in that regard. Most of the whirlpool jets were broken.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our apologizes in regard to the bed and pool issues you encountered but thank you for letting us know. I have forwarded this review on to our engineering department for them to correct right away. Also thank you for the nice comment in regard to our team. More

Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was a good value and within walking distance of downtown. Staff was very friendly and helpful with finding dining options outside the hotel (much appreciated). While parking wasn't free, it was nice having in and out privileges. Nice central location.

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review and kind comments in regard to our team. More

Naperville, Illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After an 11 hour drive we stopped in this HGI. At the front desk we got double-teamed by Shari and Tonya (as well as LaTonya). Shari was our primary "handler" but Tonya assisted in trying to find the best upgrade and when see saw we had a bottle of wine she went and found some wine glasses and a corkscrew.... More

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We try to hire individuals with a fun spirit and you certainly encountered that with our ladies on the evening shift. They and the other team members make me look forward to work each day and I know from reviews like yours it makes our guests feel at home. Thank you so much for the kind review and please know... More

Pennsylvania
Top Contributor
86 reviews 86 reviews
22 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed my one night at this Garden Inn. Breakfast was great and the room was perfectly fine and very clean. Why four stars rather than five? Two things: - when first arriving the entrance was not clean. First impressions mean a lot, and the rug in the entrance was a mess. - The Hotel offered to shuttle us to... More

Was this review helpful? Yes 2
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

A sincere thank you for pointing out the good and not so good on your stay. But overall we are glad you were satisfied. More

Hamilton, New Jersey
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Came to see an Indians game. Had a view of the Stadium and fireworks the first night we arrived. Hotel is clean, staff is friendly. Thankful to manager in the lobby who let us know about 4th street, a cobblestone no traffic street in walking distance that has several restaurants including house of blues. Initial questioning of staff as to... More

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for staying with us and for taking the time to type up a review. Please come back again. More

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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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