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Hilton Garden Inn Cleveland Downtown

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1100 Carnegie Ave, Cleveland, OH 44115
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Hilton Garden Inn Cleveland Downtown
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877 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Cleveland Downtown
See the most recent reviews
1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel is in sore need of a makeover for the rooms and the lighting was terrible. Two bedside lamps with bad bulbs so it was hard to even read a newspaper, let alone work. Food in restaurant was bland and service was not very good. I was very disappointed for a Hilton Garden Inn. Not cheap either.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Truly sorry your stay was not up to the standards you were expecting. Certainly not the norm at our hotel. Our apologizes. More 

Toronto
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is okay, front desk service is very good, but the housekeeping staff are terribly whimsical in their duties. I asked for extra towels on my first day, which were given, but no renewal of toiletries. Had to write yet another note to get shampoo on the third day when we ran out. But then we were given no... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for bringing this issue to our attention. This is not acceptable and we apologize. Please know I will personally go over this with our housekeeping manager so we can correct where possible. Again, our apologizes. More 

Toronto, Canada
Top Contributor
98 reviews 98 reviews
36 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here one night to see the Braves play. The best thing this place has going for it is proximity to Progressive Field you can see the stadium from the hotel which is great. What isnt great is that its on the "wrong" side of the stadium. there is a methadone clinic across the street from the place! Pros: Close... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We never like to read that one of our guests just had an average stay with us. As you can see from the many other reviews that is certainly not the norm. Our apologizes your stay was not better. I would like to add that there's a church across the street from the hotel also. More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Spending the weekend with friends and staying here close by was amazing. The rooms are so comfortable and falling into bed was a lovely surprise. I'm used to blanketing being stiff and not so comfortable. But these ones were perfect. The breakfast was good and staff friendly and super helpful. It made our weekend even better.

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. Glad to read you had a nice stay. Please visit again soon. More 

Linton, Indiana
1 review
5 of 5 stars Reviewed April 28, 2015

We stayed a total of 16 nights due to my husband being a patient at Cleveland clinic. They discounted our room rate, didn't charge parking. Every person we encountered was absolutely fantastic from the desk clerks who worked with us on how many nights we might need, to the great staff at the restaurant who didn't mind feeding us after... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

I cannot argue with you at all. In the 25 years in the hotel industry this is in deed the best team I have had the pleasure to work with. Thank you so much for the glowing review and know it has been shared with our team. More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed April 26, 2015

This hotel really lives up to the high standards that Hilton is known for. Comfortable beds, amazing staff, and great value are just a few things that make this hotel special. I will definitely be back!

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

WOW - thank you for the AWESOME review. We appreciate you taking the time to type up a review on your stay with us. Please come back again soon. More 

North Webster, Indiana
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 of 5 stars Reviewed April 25, 2015

This is a very nice hotel. I like everything about it. We have stayed there about 6 nights so far. We stay there when we have an appt. at Cleveland Clinic. It is about 10 minutes away. We like the pool and hot tub area. The dinner and breakfast's are great, and everyone is friendly there. The fireplace is nice... More 

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you staying with us each time you visit Cleveland. We know your stays are not for pleasure so whatever we can do to make your visit less stressful please let us know. Take care and thank you for the review. More 

Alabama, United States
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 19, 2015

My husband's family reunion was held here. Check in was a breeze, which was awesome because of the long drive. Our room was spacious and very clean. The family used the banquet room for a dinner which was awesome. The hotel was very crowded due to the baseball games but that wasn't an issue. It's an ideal place to stay.

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Very happy to know the reunion went well and you enjoyed your stay with us. Thank you for the kind review. More 

Port Huron, Michigan
2 reviews
5 of 5 stars Reviewed April 19, 2015

We have been staying a lot this year due to a medical condition my has. We make numerous trips to The Cleveland Clinic and this hotel is just a few miles away. They have a Cleveland Clinic rate which saves a good bit of money and this rates also includes parking. The front desk recognized us after just a couple... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the fantastic review. We know your not in town on pleasure so we are glad we can make your stay a little more comfortable and less stressful. Take care and all the best to you and the family. More 

Columbus, Ohio
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 18, 2015

This hotel is very close to Playhouse Square and Jacobs Field; There is a charge for parking; No Valet; Within walking distance to Playhouse square but they also offer a shuttle(quits at 9pm); We were on a upper floor facing downtown Cleveland; The staff was very friendly on check in ; The room was adequate but probably needs upgraded soon;... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the detailed review. Appreciate you pointing out our hotel amenities and glad you had a nice stay. More 

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