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Hilton Garden Inn Cleveland Downtown

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1100 Carnegie Ave, Cleveland, OH 44115
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Hilton Garden Inn Cleveland Downtown
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Hilton Garden Inn Cleveland Downtown
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854 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Cleveland Downtown
See the most recent reviews
Fairport, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had the experience of staying at this hotel this past weekend and couldn't have been more satisfied. We hadn't made a reservation ahead of time and were at the mercy of available rooms in the area. When we stopped to check on room availability, we were told that they were fully booked, but that they had not gotten confirmations... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Nice that you stumbled upon us and thank you so much for the kind review. Please come back again. More 

Youngstown, Ohio, United States
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice hotel! We stayed the night to go to the Indians opening weekend for a Saturday game. Staff very friendly and courteous. Room VERY clean and fresh looking. Loved the short distance walk to the stadium and local bars. Quiet area too with minimal traffic. Parking lot attendant checking names for registered guests of hotel. After game we went... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad you had an EXCELLENT stay with us. As you know we are just across the street from the Cleveland Indians and the season has just begun. So please come back and catch more games. Take care. More 

Newburg, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Recently stayed at the Cleveland Hilton Garden Inn on business. My accommodations were excellent which made my stay very pleasant. Everything was great from room cleanliness to helpfulness/courtesy of staff.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We know you have several different hotel choices when staying in downtown Cleveland. Thank you for choosing to stay with us and for the EXCELLENT review. Please come back again. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We were heartily welcomed to the Hilton Garden Inn by a very courteous and pleasant staff. The hotel is located downtown, very close to the interstate (I71 - I90). The shuttle to the Cleveland Clinic was very helpful, especially since the weather was so stormy. At first we were in a room adjacent to the elevator, which is very noisy.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the 5 STAR review. So glad you had an enjoyable stay with us. Also glad you were able to take advantage of our complimentary Cleveland Clinic shuttle service. More 

Morgantown
2 reviews
2 of 5 stars Reviewed 3 weeks ago

We checked in and turned the TV on and wanted to watch FoxNews. It wouldn't show on the TV. They sent a tech to check it out, he couldn't fix it. Every other station was playing except our news station. We then brought it up on the internet and the internet was so slow it was was choppy and freezing.... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our apologizes for the Fox News TV channel issue. Our service provider had a piece of equipment go bad but it has been corrected. I sincerely would hope you would give us another chance. As you can see from the many other reviews our service is top notch. More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Not sure what other reviewers have experienced but our visit here was very different from theirs! Upon arrival, we told the check in staff we wanted to pay cash for the room on departure. We were told this wasn't possible as the room was prepayed. We informed the rude, unhelpful and disinterested member of staff that this wasn't the case... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

As I read your review I sit here shaking my head. First let me apologize for the less than warm check-in. Certainly not how we train our front desk team members. Please know this review WILL be shared with our front desk and housekeeping department heads and WILL be addressed accordingly. I do thank you for letting us know so... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

Great hotel!!!! The staff is very pleasant. Hotel is very clean. Even the food here was great! Only down fall is there isn't many other restaurants close, but if your in Cleveland for a game, this is the perfect spot. The stadiums are only 1/2 mile away from the hotel. Also this hotel offers free shuttle service to the downtown... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review and for letting folks know about some of our amenities. We appreciate the recommendation!!! More 

Lapeer, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel was pretty good. The first room I had was having air conditioner problems but they moved me no problem. The rooms were comfortable. the downisde is no free breakfast but the hotel did have a place to eat. i wish it was a little closer to things but was right by the baseball field. I would stay here... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review. And yes, we are the closest hotel to the baseball stadium. Please know we offer a complimentary shuttle to the downtown area. Thanks again. More 

Maumee, Ohio, United States
Top Contributor
62 reviews 62 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

A little disappointed in the cool reception we received as we checked in. The rooms were clean a little out of date and only had a 32 inch television that didn't have a good picture. Tasty breakfast with a lot of selections in the morning ( not cheap). They have a parking lot but you still pay to park so... More 

Was this review helpful? Yes
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We sincerely apologize if your arrival reception was less than satisfactory. As you can read from the many other reviews our staff is this hotels greatest asset. So please know this review has been shared with our front desk team and has been used as a coaching tool. We want your experience to be positive from check-in to check-out! More 

Ripon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in town for the weekend to see a show at the Trinity Cathedral. I've stayed at Hiltons before and this one is on par with the others I've been to. Clean, Comfortable and very friendly and helpful staff. They have on-site self parking in the back of the hotel but its rather expensive and the validation tickets didn't... More 

Was this review helpful? Yes 2
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. Glad you had a satisfactory stay. More 

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