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Hilton Garden Inn Cleveland Downtown

Certificate of Excellence
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1100 Carnegie Ave, Cleveland, OH 44115
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1 room 1 guest
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Hilton Garden Inn Cleveland Downtown
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964 Reviews from our TripAdvisor Community

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Traveler rating
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    341
    129
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Cleveland Downtown
See the most recent reviews
Richmond, Virginia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located near the Indians and Browns and the Rock and Roll Hall of Fame and makes a great base for visiting those venues. They have a shuttle service to take you there (if you don't feel like walking a mile or don't want to drive yourself or take a cab), which we used to visit the Rock... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a detailed review on your stay with us. We thank you for the kind words in regard to our staff but do apologize about your restaurant service which is certainly not how we typically operate within our restaurant. But we are glad to know you enjoyed the food. Thanks again! More 

western PA
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed for an overnight this past Sunday. Will not return. PROS: *Very quiet--even though we were right on Carnegie Ave, which is a busy street./ *Staff-- Very accomodating and gracious. I did not see the thermostat on the wall, so not happy when the knobs on the unit did not work. They did not give me grief about the calls... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We sincerely appreciate the detailed review and appreciate you pointing out the good and not so good from your stay. Also thank you for the kind words in regard to our team for they truly are the best. Our apologizes that your entire stay was not up to your satisfaction and we will use this to improve where needed. More 

Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful front desk staff, made you feel welcome and at home. Went out of their way to help you. If you need a ride any where the driver will take you and pick you up. The food for breakfast was very good, and the staff were friendly and gave great service. Great down town location...

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for starting our day off on a nice note. We appreciate the 5 star review - thank you!!! More 

1 review
3 of 5 stars Reviewed 3 weeks ago

This Hilton is located near the Indians stadium and the basketball arena. You can walk to both of these locations from the hotel. The Hotel has a nice lobby, friendly staff but there there is nothing remarkable about the room. They have a breakfast buffet for a reasonable price and the food is good. They also have a bar with... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review and kind comments in regard to our team. They truly love what they do. More 

Arlington Heights, Illinois
Level Contributor
9 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We selected this hotel because it is a block from Progressive Field and easy on/off from the expressway. The staff is what would make us come back - the front desk remembers you and is service oriented. There was an issue at check in and the staff more than made up for it when they moved us the next night.... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Another "GREAT" review - thank you!!! Glad you had a 5 star stay with us. More 

Arlington Heights, Illinois
Level Contributor
9 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We selected this hotel for its location and we are members of their rewards program. But you should stay here because of the staff. The front desk staff is friendly and professional, remembering their guests' names and unflappable in the face of 2 weddings and a convention. There was some confusion surrounding our reservation but the staff more than made... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

WOW - thank you for the GREAT 5 star review. And I cannot argue with you, we do have a great staff!!! Thanks again :) More 

Madison, Wisconsin
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was welcoming and accommodating for our two night stay for an event at the Quicken Loans Arena. Rooms are good, buffet breakfast at $11.99 ok, and parking for $18 per night a bit high. Ate dinner one night in the hotel restaurant. Food was surprisingly good for an in house restaurant and the waitress was friendly and helped us... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you taking the time to type up a review and we're glad you had a great stay with us. Take care. More 

New York, NY
Level Contributor
100 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an unremarkable HGI, in an unremarkable part of Cleveland. I didn’t have a bad stay – it’s just that there really wasn’t anything outstanding about it, with the possible exception of breakfast at which the service was excellent. It may have been that I was there on a Wednesday night with the Indians out of town, but the... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

I see you live in NYC - hard to top when you hail from the Big Apple but thank you for the review and for staying with us. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Location is OK but extremely nice if you are going to an Indians game because the stadium is across the street. The housekeepers did not make up our beds, but that was because we left items on the beds (our housekeeper left us a note). However, she did not vacuum the room, which was needed. Still, we were there for... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad to read you had a nice time with us. Please come back again and thank you for the review. More 

Vancouver, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i was attending a conference in downtown Cleveland but the hotel it was at was sold out, so I took a chance on a downtown deal from priceline and ended up here! It was a good location and had a free shuttle to my downtown location which was very handy. The shuttle drivers were really nice and because i was... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review. Glad you had a nice stay with us. More 

Hotel Review Summarization

What travelers say

  • Progressive Field(12)
  • Breakfast buffet(7)
  • Free shuttle(4)
  • Very nice(3)
  • Clean and comfortable(3)
  • Great location(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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