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Hilton Garden Inn Cleveland Downtown

Certificate of Excellence
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1100 Carnegie Ave, Cleveland, OH 44115
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1 room 1 guest
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Hilton Garden Inn Cleveland Downtown
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963 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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indianapolis
2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

This place has been my choice to stay for over ten years. The staff is friendly and accomodating. The rooms are simply clean and comfortable. I even left my camera once and they still had it for me three months later when I came back. It's close to the interstate, close to Lebron, close to the Rock and roll hall... More 

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Willoughby, Ohio
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the Hilton Garden Inn in downtown Cleveland & just have to say that this was by far the FRIENDLIEST staff I have encountered in a long time. Every person I met from the desk clerks, servers, room attendants & managers during my 2 day stay was beyond helpful & always smiling. Everyone definitely went out of... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Always nice to read that our guests had an awesome 5 star stay with us. Also thank you for the shout out to Greg and Todd. Two of our seasoned hotel veterans. Please know this has been shared with them and thank you for the review. More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We stayed here 2 nights and will be back! Great location, close to the ball park. Shopping and restaurants within a few blocks of hotel. Easy and safe walking distance. Hotel staff were welcoming upon arrival and remained extremely friendly in all of our contact with them. Breakfast could have been hotter, however in fairness, we did arrive close to... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Very glad to read you had an enjoyable stay with us. Thank you for the review. More 

Walnutport, Pennsylvania
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed here as part of a bus trip to see the set of Yankees v. Indians games. The hotel was within walking distance of the stadium -- a huge benefit!! I'm not aware of a problem encountered by any of the 47 people in our group. The employees at the Hilton were friendly & polite -- no exceptions. We... More 

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the 5 STAR review. Very glad you and the entire group enjoyed themselves. More 

Chicago, Illinois
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

As others have stated, this hotel is older and in need of upgrades but most of the staff was very pleasant and helpful. The hotel is located kitty corner from Progressive Field; right on the outskirts of downtown Cleveland. Within walking distance of downtown, rock n'roll museum, playhouse theatre and the horseshoe casino. While the neighborhood was not the best,... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. We also appreciate you pointing out the good and not so good so we can improve where needed. More 

Wilkes-Barre, Pennsylvania
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

My family stayed here for two nights. We did the digital check-in which showed the room we were assigned. We reserved 2 queens (there were 3 adults) and were assigned to a king! Thankfully, we were able to change our room from the available rooms. Alas, when we got there, we were not given that room. So that was twice... More 

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We are strive to honor all our digital check-in room selections made by our guests and we apologize you did not get the exact room requested. But I am glad everything worked out and you had an enjoyable stay. We also sincerely appreciate your husband being a Hilton Honor member and for the review. Thank you! More 

Buffalo, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was clean, the breakfast was good, the location was perfect for going to a sporting event. Within walking distance to the Cleveland Indians stadium, the Q (where the Cavs play) and the Browns stadium

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Nice to read you had a good stay with us. Plenty of sporting events left this year so please come back soon. More 

Brit in Copenhagen
Level Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night only on our way from Niagara Falls to Chicago and crammed all four of us (two adults and two teenage kids) into one standard room. It worked well. The rooms are reasonably spacious (although I wouldn’t recommend putting four people in one room if you’re there for more than a couple of nights), everything, including... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had an excellent stay in our fine city and at our hotel. Also glad to read you took advantage of one of our several offered packages which is a great deal since it includes breakfast and parking. Thank you for putting more of a smile on faces today with your kind review. Take care! More 

Lancaster, New York
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel needs upgrades, but overall, it is a good deal compared to other downtown hotels. It isn't right in the middle of the downtown action, but it is within walking distance. The staff is very friendly/helpful.

Was this review helpful? Yes
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate the kind comments in regard to our team and thank you for the review. Please know we have pumped over a million dollars in the last 18 months in renovations with more to come. So please come back to see the changes. More 

Richmond, Virginia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located near the Indians and Browns and the Rock and Roll Hall of Fame and makes a great base for visiting those venues. They have a shuttle service to take you there (if you don't feel like walking a mile or don't want to drive yourself or take a cab), which we used to visit the Rock... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a detailed review on your stay with us. We thank you for the kind words in regard to our staff but do apologize about your restaurant service which is certainly not how we typically operate within our restaurant. But we are glad to know you enjoyed the food. Thanks again! More 

Hotel Review Summarization

What travelers say

  • Progressive Field(12)
  • Breakfast buffet(7)
  • Free shuttle(4)
  • Very nice(3)
  • Clean and comfortable(3)
  • Great location(3)
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