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Hilton Garden Inn Cleveland Downtown

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1100 Carnegie Ave, Cleveland, OH 44115
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Best prices for: 1 room 1 guest
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Hilton Garden Inn Cleveland Downtown
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Hilton Garden Inn Cleveland Downtown
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847 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Ohio
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is very close to Playhouse Square and Jacobs Field; There is a charge for parking; No Valet; Within walking distance to Playhouse square but they also offer a shuttle(quits at 9pm); We were on a upper floor facing downtown Cleveland; The staff was very friendly on check in ; The room was adequate but probably needs upgraded soon;... More 

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Michigan
Top Contributor
76 reviews 76 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We arrived not knowing this hotel was across the street from the Cleveland Indians baseball park on opening day so each day the parking lot was packed as they also let fans park there for a charge. But overall nice stay, clean and quiet at night.

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you taking the time to type up a review on your stay with us. Please know that we do not accept non-guest parking for any events going on in the downtown area. What you witnessed was the far parking lot charging for baseball which does not belong to the hotel and the lot owner has an easement with... More 

Fleetwood, PA
Top Contributor
90 reviews 90 reviews
15 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I can hardly remember having such a comfortable bed while traveling. The staff was exceptional, especially the waitress at the breakfast brunch, and the manager who checked on how the hotel was meeting our expectations. We told her it was GREAT!

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad to read you had a "GREAT" stay with us. Thank you for the review. More 

Shelbyville, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were in Cleveland for my husband's appointment at the Cleveland Clinic. We stay at Hilton Garden Inn's frequently and are always pleased with our hotel. We stayed here as it was close to the clinic and offered free shuttle service to the clinic. That was very helpful since we were not familiar with the area. Tanya, Tina, Kellie, Greg... More 

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the shout out to our team members. Please know this kind feedback has been shared with them. Also glad you were able to use our complimentary shuttle around town and to the Cleveland Clinic. Take care and thanks again. More 

Fairport, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had the experience of staying at this hotel this past weekend and couldn't have been more satisfied. We hadn't made a reservation ahead of time and were at the mercy of available rooms in the area. When we stopped to check on room availability, we were told that they were fully booked, but that they had not gotten confirmations... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Nice that you stumbled upon us and thank you so much for the kind review. Please come back again. More 

Youngstown, Ohio, United States
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Very nice hotel! We stayed the night to go to the Indians opening weekend for a Saturday game. Staff very friendly and courteous. Room VERY clean and fresh looking. Loved the short distance walk to the stadium and local bars. Quiet area too with minimal traffic. Parking lot attendant checking names for registered guests of hotel. After game we went... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad you had an EXCELLENT stay with us. As you know we are just across the street from the Cleveland Indians and the season has just begun. So please come back and catch more games. Take care. More 

Newburg, United States
1 review
5 of 5 stars Reviewed 1 week ago

Recently stayed at the Cleveland Hilton Garden Inn on business. My accommodations were excellent which made my stay very pleasant. Everything was great from room cleanliness to helpfulness/courtesy of staff.

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We know you have several different hotel choices when staying in downtown Cleveland. Thank you for choosing to stay with us and for the EXCELLENT review. Please come back again. More 

1 review
5 of 5 stars Reviewed 1 week ago

We were heartily welcomed to the Hilton Garden Inn by a very courteous and pleasant staff. The hotel is located downtown, very close to the interstate (I71 - I90). The shuttle to the Cleveland Clinic was very helpful, especially since the weather was so stormy. At first we were in a room adjacent to the elevator, which is very noisy.... More 

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the 5 STAR review. So glad you had an enjoyable stay with us. Also glad you were able to take advantage of our complimentary Cleveland Clinic shuttle service. More 

Morgantown
2 reviews
2 of 5 stars Reviewed 1 week ago

We checked in and turned the TV on and wanted to watch FoxNews. It wouldn't show on the TV. They sent a tech to check it out, he couldn't fix it. Every other station was playing except our news station. We then brought it up on the internet and the internet was so slow it was was choppy and freezing.... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our apologizes for the Fox News TV channel issue. Our service provider had a piece of equipment go bad but it has been corrected. I sincerely would hope you would give us another chance. As you can see from the many other reviews our service is top notch. More 

1 review
2 of 5 stars Reviewed 1 week ago

Not sure what other reviewers have experienced but our visit here was very different from theirs! Upon arrival, we told the check in staff we wanted to pay cash for the room on departure. We were told this wasn't possible as the room was prepayed. We informed the rude, unhelpful and disinterested member of staff that this wasn't the case... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

As I read your review I sit here shaking my head. First let me apologize for the less than warm check-in. Certainly not how we train our front desk team members. Please know this review WILL be shared with our front desk and housekeeping department heads and WILL be addressed accordingly. I do thank you for letting us know so... More 

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