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All 33 Cleveland hotels

Hilton Garden Inn Cleveland Downtown

3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115
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84%
Ranked #5 of 33 hotels in Cleveland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
JMD1991 Seattle, Washington
  • Reviews (666)
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666 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Hotel was a good value and within walking distance of downtown. Staff was very friendly and helpful with finding dining options outside the hotel (much appreciated). While parking wasn't free, it was nice having in and out privileges. Nice central location.

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Naperville, Illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After an 11 hour drive we stopped in this HGI. At the front desk we got double-teamed by Shari and Tonya (as well as LaTonya). Shari was our primary "handler" but Tonya assisted in trying to find the best upgrade and when see saw we had a bottle of wine she went and found some wine glasses and a corkscrew.... More

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We try to hire individuals with a fun spirit and you certainly encountered that with our ladies on the evening shift. They and the other team members make me look forward to work each day and I know from reviews like yours it makes our guests feel at home. Thank you so much for the kind review and please know... More

Pennsylvania
Top Contributor
80 reviews 80 reviews
20 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I enjoyed my one night at this Garden Inn. Breakfast was great and the room was perfectly fine and very clean. Why four stars rather than five? Two things: - when first arriving the entrance was not clean. First impressions mean a lot, and the rug in the entrance was a mess. - The Hotel offered to shuttle us to... More

Was this review helpful? Yes 2
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

A sincere thank you for pointing out the good and not so good on your stay. But overall we are glad you were satisfied. More

Hamilton, New Jersey
1 review
4 of 5 stars Reviewed 4 days ago NEW

Came to see an Indians game. Had a view of the Stadium and fireworks the first night we arrived. Hotel is clean, staff is friendly. Thankful to manager in the lobby who let us know about 4th street, a cobblestone no traffic street in walking distance that has several restaurants including house of blues. Initial questioning of staff as to... More

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for staying with us and for taking the time to type up a review. Please come back again. More

Chicago, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had been working with Jessica, the Executive Meeting Manager, for months while planning a surprise party for my boyfriend's 30th - 17 of our friends were coming to Ohio from the surrounding states for a ballgame and an evening out downtown! From the initial blocking of rooms to arranging early access to our suite for the big surprise, Jessica... More

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Jessica, Greg and the team were happy to help and enjoyed making everything go as planned. Thank you for choosing us for your event. More

Cleveland, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hilton Garden Inn by Progressive Field offered our family a enjoy carefree stay. Staff was friendly and went out of their way to assist if needed. The morning staff was always smiling and friendly. The ease to move from breakfast to lobby to the rooms was excellent.

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We are pumped that you had a great 5 STAR stay with us. Thank you! More

Columbus, Ohio
1 review
2 of 5 stars Reviewed 1 week ago NEW

One of the worst hotel experience I have ever had. We were placed on the 7th floor which is a half "smoking" floor and though we were in a non-smoking room our room STUNK of smoke and upon notification of the front desk we were told that there would be an ionizer placed in our room. When we returned that... More

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We apologize we were not as responsive as you would have liked but I am glad you were finally placed in a room that you were satisfied with. As you can see from the many other reviews this is not the norm when it comes to our team here. So please know it will be reviewed and discussed with our... More

Fredonia, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

If you like to walk to explore cities, or attend sporting events, this is a great place to stay. The hotel room was adequate size, and the beds were adjustable with lots of good pillows. Our room was clean. The staff were pleasant. I would recommend the breakfast buffet. It had many offerings and some things were made to order.

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad you had a nice stay with us and thank you for taking the time to type up a review. More

Liverpool, New York
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel the past 3 nights. My mother was having her pace maker replaced at the cleveland clinic. The hotel provided free shuttles to and from the clinic which was very convenient. The staff is very friendly and professional. The breakfast was great...but to our suprize we got dinner as well and it was fantastic. I really... More

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We certainly appreciate the 5 STAR review and we hope your mother is doing well. Thank you for choosing to stay with us and take care. More

Calgary, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Location is great if going to Indians game, it is right beside progressive field. However I had problems with getting my room cleaned, only one day did a housekeeper actually clean my room during my stay! Everything else is about average in this hotel, therefore stay here for the location, but if you don't need to go to Indians or... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for letting us know about your housekeeping situation. I have personally gone over this with our housekeeping manager. Firm believer that if I do not know, I cannot fix - so thank you again for mentioning this so we can improve where needed. Take care. More

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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Cleveland #6 Romantic Hotel in Cleveland #9 Business Hotel in Cleveland
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
Number of rooms
240

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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