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Hilton Garden Inn Cleveland Downtown

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1100 Carnegie Ave, Cleveland, OH 44115
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Hilton Garden Inn Cleveland Downtown
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Hilton Garden Inn Cleveland Downtown
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932 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Level Contributor
145 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here because of the high review ratings and proximity to the ballpark. The staff is very friendly and welcoming. The one issue we had with our room was quickly resolved and we received complementary breakfast coupons for the morning. Amenities include an indoor pool and hot tub, secure parking on-site, free internet and a business center. They had... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Front desk staff were very friendly and helpful. Shuttle bus was a plus! We were there to see the Indians play and the ball park was only a few minutes to walk to. Great breakfast buffet for $12. Guests treated with respect and our needs were met.

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you taking the time to type up such a nice review on your stay with us. Meeting our guests needs and treating them with respect is our daily goal here at the HGI Cleveland Downtown and your review gives us a smile knowing that we in fact accomplished this. Thank you again and take care. More 

Mount Vernon, Ohio
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at this location due to its proximity to Progressive Field. It's within walking distance to the stadium. And the night of our ballgame, their were fireworks afterward which we could see from our hotel room. If you plan to do that, stay on an upper floor (10 or 11) and stay in an even numbered room. These rooms... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for staying with us and for the review. And yes, we do sit a tab outside of the city center but we offer complimentary shuttle service to most downtown restaurants and attractions Monday through Saturday. But we are the closest to the ballpark and interstate. Easy on and off access for I-90 - I-71 and I-77. More 

KC
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently spent 4 nights at this hotel for business. It wasn't my first choice but I was traveling with a colleague that smokes and therefore we chose this property. The hotel seems clean but my room, 1102, was outdated and the bed was very hard as stated by other reviewers and the pillows were thin - pretty sure it... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review. Our apologizes about the comfort of your bed. But glad to read everything else was satisfactory. More 

Jackson, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Our daughter is very ill and we needed to stay at a hotel while she received care at the Cleveland Clinic. We stayed at the Hilton Garden Inn and had a great experience! The staff of both the hotel and the shuttle service were very helpful and so accommodating. Coming to a city we have never been to before was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

When we read a review like this we know we have done our job correctly. Our team here truly loves what they do and we thank you for this kind review. All the best to you and the family. Sincerely, The HGI Team. More 

Pittsburg, United States
1 review
5 of 5 stars Reviewed 1 week ago

completely worth sitting in construction to get to this location. 10 minutes from the beach, hall of fame, science center, and other major attractions. Decent price for the area. Excellent security for being in the city. Room and hotel were clean and neat, beds were comfortable, and hotel staff goes above and beyond to assist you, even at 5 am.... More 

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had an enjoyable stay with us. Thank you for choosing to stay at our hotel and for the kind review. More 

Fonthill, Ontario
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay at this hotel. Our rooms weren't ready as we arrived early so they kindly stored our bags. The front desk staff was wonderful ... they were welcoming, friendly and seemed to really enjoy their jobs. The manager kindly waived our parking fees and allowed us to park our motorcycles under the covered area where the... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We enjoyed having everyone from our friend from the north. Thank you for the very kind review - we appreciate it and hope to have you all back again next year if not sooner. More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I came as part of a large group (100+) from Toronto to see the Jays and Indians play for the weekend. Check in was a breeze, and the location was perfect. Literally a 2 minute walk to the stadium, and located very close to tons of bars and restaurants. Didn't know what to expect coming in to Cleveland, but we... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for choosing our hotel while visiting Cleveland. We certainly hope you do come back. Take care. More 

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This hotel provided some of the worst front desk service I have ever seen. We rented three rooms for a family event. We specifically requested two adjoining rooms, as we were traveling with a young toddler. When we arrived at the hotel, we were told there were no adjoining rooms - and that we could only request them, there was... More 

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

As you can read this is not your typical experience here at our hotel. Our sincere apologizes our service was not to your standards. More 

Norwalk, Connecticut
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Across the street from Progressive Field, the hotel is great for spending the night after a game. It is also close to many restaurants of all kinds so don't ignore it as an option on off game nights. In fact, I like those better as you can go for a nice walk around the area and stop in for a... More 

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the "SOLID" review. Glad you enjoyed your stay with us. More 

Hotel Review Summarization

What travelers say

  • Progressive Field(12)
  • Breakfast buffet(7)
  • Free shuttle(4)
  • Very nice(3)
  • Clean and comfortable(3)
  • Great location(3)
Questions? Get answers from hotel staff and past guests. Ask a question

184 photos of this hotel

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Hotel & grounds (2)
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