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All 33 Cleveland hotels

Hilton Garden Inn Cleveland Downtown

3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115
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84%
Ranked #5 of 33 hotels in Cleveland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
elawson philadelphia area
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672 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
philadelphia area
Top Contributor
262 reviews 262 reviews
50 hotel reviews
235 helpful votes 235 helpful votes
5 of 5 stars Reviewed yesterday NEW

We came in through the local airport (next to the Rock and Roll Hall of Fame) and the hotel is generous enough to come pick us up so we didn't have to rent a car. The shuttle driver was a hoot. She and other staff members complained about how terrible the traffic was but since we are used to Philly... More

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Dearborn, Michigan
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed yesterday NEW

I really enjoyed my stay at the Hilton Garden Inn. I've never seen a hotel where everyone is so consistently polite and friendly... from the front desk, to the restaurant, and housekeeping employees. The room was very clean and comfortable. My only complaint about the stay is that the room was not made up between when I left at 2... More

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Holland, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Garden Inn for our 1 year anniversary/my wife's birthday trip. Upon check in, we were greeted very personable and polite, we didn't feel like just another room number to the front desk. The room was clean and modern. Our only real complaint with the room was with the bed, it was a bit too firm for... More

Was this review helpful? Yes 1
Rochester, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is located in the heart of downtown Cleveland across the street from the Baseball stadium and Quicken Loans arena. It is walking distance to E 4th Street where there is a great comedy club called Hillarities. They have a shuttle service that will take you wherever you want to go. Rooms are nice, the staff is great... It... More

Review collected in partnership with Hilton Garden Inn

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new jersey
Top Contributor
55 reviews 55 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel was nice- great location -across from the Braves stadium I found the beds to be a little firm for me but overall, a nice room, clean bathroom. Free wi-fi worked well. I didn't like the 16.00 a day for parking. But they did provide a shuttle to take you where you wanted to go within the city. We... More

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Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The staff in this place is fantastic. They are friendly, courteous and helpful. It's an older hotel that could use a little sprucing up. It didn't measure up to other Hilton Garden Inns we've stayed at. Bed wasn't really comfortable. The pool area was awful and we really felt cheated in that regard. Most of the whirlpool jets were broken.... More

Review collected in partnership with Hilton Garden Inn

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Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Hotel was a good value and within walking distance of downtown. Staff was very friendly and helpful with finding dining options outside the hotel (much appreciated). While parking wasn't free, it was nice having in and out privileges. Nice central location.

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Naperville, Illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After an 11 hour drive we stopped in this HGI. At the front desk we got double-teamed by Shari and Tonya (as well as LaTonya). Shari was our primary "handler" but Tonya assisted in trying to find the best upgrade and when see saw we had a bottle of wine she went and found some wine glasses and a corkscrew.... More

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We try to hire individuals with a fun spirit and you certainly encountered that with our ladies on the evening shift. They and the other team members make me look forward to work each day and I know from reviews like yours it makes our guests feel at home. Thank you so much for the kind review and please know... More

Pennsylvania
Top Contributor
80 reviews 80 reviews
20 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I enjoyed my one night at this Garden Inn. Breakfast was great and the room was perfectly fine and very clean. Why four stars rather than five? Two things: - when first arriving the entrance was not clean. First impressions mean a lot, and the rug in the entrance was a mess. - The Hotel offered to shuttle us to... More

Was this review helpful? Yes 2
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

A sincere thank you for pointing out the good and not so good on your stay. But overall we are glad you were satisfied. More

Hamilton, New Jersey
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Came to see an Indians game. Had a view of the Stadium and fireworks the first night we arrived. Hotel is clean, staff is friendly. Thankful to manager in the lobby who let us know about 4th street, a cobblestone no traffic street in walking distance that has several restaurants including house of blues. Initial questioning of staff as to... More

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for staying with us and for taking the time to type up a review. Please come back again. More

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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Cleveland #5 Romantic Hotel in Cleveland #8 Business Hotel in Cleveland
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
Number of rooms
240

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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