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All 35 Cleveland hotels

Hilton Garden Inn Cleveland Downtown

3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115
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Ranked #6 of 35 Hotels in Cleveland
Certificate of Excellence 2014
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722 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rancho
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms at this hotel are clean but very basic. Great price with no frills; however the $11.99 breakfast was solid, and the bar was an easy place to hang out and chat with people. Most important was the consistently excellent service. People were always friendly and greeted us repeatedly whenever we came back to our room, and extremely helpful;... More

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1 review
1 of 5 stars Reviewed 3 days ago NEW

Beds are terrible. Was told I could adjust it, but only kings adjust. Feels like a mattress from the 70's it's so springy. Bed feels like it should be at the No Tell Motel. Horrible. I was supposed to be at the Westin, but conference got moved here. If I wanted a motel 6 experience I would have booked there... More

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1 review
4 of 5 stars Reviewed 1 week ago

Shari the front desk attendant went above and beyond to make our stay comfortable for our getaway. Whenever my husband and I want a getaway we will contact Shari at The Hilton Downtown. I'd also like to say that someone was always available for you at the front desk, no matter what time it was.

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the shout out to our one and only Shari. Glad to read she has made you a return guest. See you soon. More

Massapequa, New York
1 review
5 of 5 stars Reviewed 1 week ago

I Loved my stay at the Hilton Garden Inn! The staff Shari S., Gloria B., Tina K., Stacey and Jeff Glover just to name a few were awesome! I had a total of 13 rooms. We traveled to Cleveland for a Funeral and we could not have stayed at a better place. The rooms were very clean and the hospitality... More

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review and for the kind comments in regard to our team. Please know it has been shared with them. We sincerely hope your stay experience was a ray of sunshine during your visit to Cleveland for we understand it was not for pleassure. Please take care. More

Columbus, Ohio
Top Contributor
140 reviews 140 reviews
42 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I checked into a room that had a used condom sitting on the edge of the commode, and chewed gum stuck to the phone faceplate. We alerted the Manager on Duty, Todd, and he could not have handled it any better. How the housekeeper or room inspector did not see those items I have no idea, but... More

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We sincerely apologize for the room issue you encountered but greatly appreciate your understanding and your willingness to give us another chance. Please know this issue has been discussed with the appropriate team members and used as a coaching tool. This is certainly not how we normally operate and we will improve from this. Thank you again. More

1 review
5 of 5 stars Reviewed 1 week ago

The staff could not have been friendlier or more attentive! They were pleasant and helpful each and every time. The location is great for getting around the city and they even offer a complimentary shuttle service to key tourist points (which we had to use since it rained for most of our stay). Would definitely go back again.

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate the kind comments in regard to our team. They truly love what they do and the people they meet. Thank you for the 5 STAR review! More

Marysville, Ohio
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for the Eric Church concert at Quicken Loans Arena. Staff was very friendly, rooms were good size, we had 2 doubles. Parking is an additional $16/day/car in a surface lot directly behind the hotel. The baseball stadium is literally across the street and the Q Arena was a 2 block walk. Perfect location for our event. Rascal... More

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad we made your concert trip an enjoyable one. I heard the show was fantastic. Next time you are visiting Cleveland please stay with us again. More

Decatur, In, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A very convenient place to stay if visiting or going to the Cleveland Clinic or Progressive Field which is directly across the street. They have a van that goes back and forth between the Hotel and Clinic or downtown shops and resturants. A very friendly Hotel staff. Very clean and modern rooms. We were very pleased with our stay at... More

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the 5 STAR review. If you should return in the near future look for more renovations coming our way. We are excited and know our guests will be too. More

Arizona
Contributor
14 reviews 14 reviews
3 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A friend recommended this hotel for our three day stay in Cleveland, and boy were they right! From the friendly and accommodating staff, to the comfortable bed, and the cool restaurant/bar, we sure enjoyed our stay. We used the hotel's shuttle service to go to both the Rock Hall and a couple of restaurants, very handy. We will definitely stay... More

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad we came through for you and a big thank you to you for the review and another to your friend for recommending. We like friends like that! More

Fort Wayne, Indiana
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Quick check in. Key card didnt work to let us park so took parking stub to front desk to straighten out. Fortunately no one in line at desk so quick fix. Room comfy and clean. Bed very nice and clean. Right down street from Progressive Field. Happy with hotel and would stay hete again.

Was this review helpful? Yes
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. Glad to read you had an enjoyable stay. Come back again. More

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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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