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Hilton Garden Inn Cleveland Downtown

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1100 Carnegie Ave, Cleveland, OH 44115
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Hilton Garden Inn Cleveland Downtown
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901 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madison, United States
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our annual baseball trip so it was wonderful to have The Jake (yes, it is officially Progressive Field now) virtually right across the street. Mass transit is about five blocks away. The Hotel offers a shuttle service, for free, that is handy and welcome. We avoided the $11.50 all you can eat breakfast. All you can eat is... More 

Was this review helpful? Yes 1
Mays Landing, New Jersey
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Had a great comfortable & clean room here during my Cleveland stay. The refrigerator kept all of my items cold which I really liked. Some refrigerators in hotel rooms barely get cold! The bed was spacious & very comfortable. I had a view of the highway & it was interesting to see all of the Cleveland hustle & bustle on... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you letting us know about the incoming phone call issue. Please know it has been discussed with our Front Office Manager and will be used as a coaching opportunity. Our apologizes for the inconvenience but we are glad you liked our hotel. More 

Deerfield, Illinois
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Hilton Garden Hotel Downtown Cleveland is the perfect hotel for baseball fans. Progressive Field is literally across the street. The hotel is clean, quiet, and has great service. The folks at the front desk bent over backwards to help us. The hotel is also within walking distance from the city center and the Rock and Roll Hall of Fame.

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you taking the time to type up a 5 STAR review on your stay with us. Thank you!!! More 

Phoenix, Arizona
Level Contributor
74 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Every employee I interacted with here has been so nice, it is really refreshing to be treated well by everyone on the staff. The hotel itself is clean and I really appreciate the coffee in room and in the lobby. The fitness room is nothing to brag about but it will allow you to get some exercising in. Come here... More 

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the very kind review. Glad our team made your stay enjoyable. More 

charlotte,nc
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here during the NBA finals, you can't beat the location at all. We could walk to everything, all the bars and restaurants. We even walked to the Rock n Roll Hall of Fame, took us maybe 20 minutes to walk there. Very clean and nice.

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Those NBA finals - wow what a ride. Thank you for staying with us during such an exciting time for us and the city. Very happy you had a nice stay. Thank you for the review. Have a great summer. More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our first family visit to Cleveland ! Staying at the Garden Hilton was a great choice. The staff was super friendly and helpful. They even brought us a "we're sorry" gift and card when we couldn't get our coffee maker to work ...after they brought a replacement coffee maker as well ! This hotel is within walking distance of lots... More 

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad we made your first visit to Cleveland a special one. Thank you so much for the kind review. Please come back to our wonderful city. There is still plenty left to see. Take care. More 

Waterford
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff very friendly and helpful. The room very clean. No noise even being close to express ways. We were there for baseball game and rock and roll hall of fame, walking distance to both and to restaurants. A definite plus.

Was this review helpful? Yes
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you had an excellent stay with us. We realize you have many hotels to choose from and we thank you for staying with us and for the review. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I love this Hilton. Every time I'm in town I stay here. We were just there for my husbands birthday and the Playoffs. Tina and he staff has always handled any issue with the upmost importance👌👍.. The staff is friendly and I don't usually need for anything.

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you staying with us every time you are in town and thank you for the kind comments in regard to our super star Tina. She is truly 1 of a kind and loves people. Thanks again. More 

Cincinnati, Ohio
Level Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We went to Cleveland on a work retreat and this hotel was chosen for our stay due to my boss staying here before and the proximity to the Ballpark. I didn't book the rooms so can't comment on the reservation process. Check in seemed to be quick, even though there were a lot of others waiting. We arrived on a... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up a review on your stay with us. Hope you do come back again. Plenty of baseball season left and as you know we're directly across the street from the ballpark. More 

Crestwood, Illinois
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a nice place to stay. The rooms were clean and the staff was nice. The location wasn't too bad. The only thing that I didn't like was it is located across the street from a methadone clinic. Every morning there was people lined up across the street from the hotel waiting to get their "fix". Quite scary and... More 

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the 5 STAR review. Our apologizes about our neighbors across the street. But one nice thing is we also have a beautiful and historical church across the street from us along with a delicious sushi restaurant and Cleveland's Petersons Nuts. Hope to have you back again. More 

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