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All 32 Cleveland hotels

Hilton Garden Inn Cleveland Downtown

3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115
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Hilton Garden Inn Cleveland Downtown

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Ranked #4 of 32 hotels in Cleveland
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
BCWade Dayton, Ohio
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543 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Dayton, Ohio
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Amazing staff, clean rooms, and great location for walking around downtown. 150ft from the Cleveland Indians stadium. Look for LaTonya and tell her that she is the best!!! Parking is also easy and convenient.

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

That's right, directly across the street from the stadium. Thank you for the review and for the shout out to our one and only La Tonya!!! More

Haymarket, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel using the Rock & Roll Hall of Fame package. The staff was fantastic & the hotel was very clean & comfortable. We booked 4 rooms and used the lobby space often for the family to connect and it was very comfortable.

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Nice to read you were able to utilize our lobby area for your family. That is exactly what we hope for. Also good to know you took advantage of our Rock Hall package. Please come back soon. More

Norwalk, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Staff was the best attribute The rooms were not up standards I am used to The fitted sheet did not "fit", and kept coming off No mattress pad and the mattress was stained and gross No information about the hotel, the city, the amenities, restaurants, etc

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our sincere apologizes that you did not have a satisfactory stay with us. As you can see from the numerous other excellent reviews, that is not the norm. But we do appreciate the kind words in regard to our staff. Our team is trained and empowered to take care of all our guests and to make sure all guests leave... More

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was one of the best places we have ever stayed. The staff was very friendly and so helpful. The beds were so comfortable and the hotel in general was very clean. The room service was really quick and the food was really good. It was a breeze checking in and out as well. Everything with our stay went... More

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

You are most welcome and thank you for the kind review! More

Spring Lake, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Liked this hotel a lot. Had an 11th floor room with a great view of the city. Only minor issue was the weak bath tub water pressure being on the top floor, but shower worked great. Awesome breakfast buffet.

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Glad you enjoyed one of our newly upgraded rooms. Sorry about the water pressure but thank you for letting us know. We have brought this issue to the attention of our Chief Engineer. Take care. More

Long Beach, California
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the pleasure of staying at the Hilton Garden Inn Cleveland Downtown last weekend. Every staff member from the Shuttle Driver to the Front Desk, to the Breakfast Servers are friendly, helpful, and polite! The rooms are nicely decorated, as you would expect, and very clean. I stay in hotels quite a bit and this one passed my rigorous... More

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Another "great" review - thank you!!! More

1 review
5 of 5 stars Reviewed 1 week ago

The staff made this visit to Cleveland exceptional. Each employee...from the bottom to the top made us feel welcomed. No question was too trivial. All requests were addressed. Exceptional service. Highly recommended.

Review collected in partnership with Hilton Garden Inn

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the kind words in regard to our team! Also thank you for choosing to stay with us. More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for one night using the romance package. Upon arrival we were treated very warmly by Chris and LaTonya, both who showed exceptional service (LaTonya even remembered our names when we saw her again in the lobby a few hours later and Chris repeatedly asked if we needed anything). We received a city view room... More

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HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Always nice to read that our guests had a great time while staying with us. We look forward to your return visit for a baseball Indians home game. Closest hotel to the ballpark, right across the street! See you soon and thank you for the review. More

Orlando, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Here on business & was lodged @ different hotel per my company. When it was my personal vacation beginning that "luxury" hotel offered to match HGIs rate. I declined & it was an AWESOME DECISION! In addition to great location, fantastic amenities, ease of parking (which is a gift downtown)& super spacious, clean and comfortable rooms , this hotel has... More

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HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you discovered us by chance and had such a great stay. Always nice to read we've gained a new family member! More

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Inn Downtown once again proved why it is the only hotel I will stay at in downtown Cleveland. I have stayed here several times and not once have I been let down. This particular visit was for my anniversary with my wife. To start, this hotel in my opinion has the overall best location. Easy access to/from... More

Was this review helpful? Yes 1
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

WOW - thank you for this fantastic review. Also thank you for all the shout outs to our team members. Please know it will be shared with them. Opening day is this Friday so we hope to have you back soon for a game. Thank you again! More

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Additional Information about Hilton Garden Inn Cleveland Downtown

Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Downtown Ohio
Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#5 Romantic Hotel in Cleveland
#8 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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