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Hilton Garden Inn Cleveland Airport

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4900 Emerald Court S.W., Cleveland, OH 44135
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Hilton Garden Inn Cleveland Airport
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Hilton Garden Inn Cleveland Airport
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443 Reviews from our TripAdvisor Community

Traveler rating
    248
    137
    30
    23
    5
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95
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166
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Cleveland Airport
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Berkley, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 18, 2014

Adjustable firmness bed mattress lost all center support at 2:30am. Back pain and no sleep the rest of the night. Desk clerk and manager apologized, but refused to do anything more. Noisy elevator doors disrupted sleep prior to 2:30am.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for sharing your feedback of your recent stay with us. We understand how important a good night's rest is while traveling and apologize you did not experience one. We have alerted our maintenance team to the bed issues you've mentioned to ensure all is repaired and replaced. We appreciate you bringing this to our attention and hope you... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed April 10, 2014

Stayed at this facility and was very comfortable. Chrissy the bartender/ server was very friendly and made time pass quickly Beds we great and the rooms clean. The driver took me to a competitive hotel to meet friends even though he was not suppose to. Now that is great customer service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for highlighting your recent experiences during your stay! It is always great to be part of your memorable visit. We look forward to taking care of guests and their unique requests. We do hope to see you again in the future should your plans bring you back to Cleveland! In Hospitality, Rebecca Kerrigan More 

anchorage, United States
1 review
5 of 5 stars Reviewed April 8, 2014

Great Hotel, Staff very helpfull, the shuttle service was prompt, Good food, Nice location close to the airport. Very Clean. the Bed mattresses are outstanding. This was my second stay at this hotel, both stays were excellent.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for highlighting your recent stays with us Jay R! It is always great to hear how much you appreciated your visits and all that we have to offer. We hope to see you again in the future! In Hospitality, Rebecca Kerrigan More 

Godfrey, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2014

I recently spent several weeks at this hotel and really liked it. I liked the comfort of the room, the friendliness of the staff including the front desk crew who were always helpful, the breakfast hostess (Natalie), the breakfast chef who was fantastic, and the evening chef who cooks some great steaks. Housekeeping did a great job as well. I... More 

Was this review helpful? Yes
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

We appreciate your generous compliments to share with the team that take so much pride in taking care of our guests! We can't wait to see you again 618Tom! In Hospitality, Rebecca Kerrigan General Manager More 

Contributor
17 reviews 17 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 3, 2014

I have stayed a few times at this hotel and I really like the rooms, service and breakfast. BUT the gym is almost a joke. It has two belts and one cross trainer . During my last stay one was out of order. Very little other equipment available in the gym

Was this review helpful? Yes 1
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for taking the time to share your experience during your most recent visit. We have addressed the issue with the fitness machines that you have noted and do understand how frustrating this was. My sincere apologies! Please note that In addition to our gym, there is a fitness center located in the office building close by that offers... More 

Normal, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

Staff were very friendly and helpful at this hotel. Rooms were attractive and mostly comfortable. Food was well prepared and generous. The only drawbacks is that I like firmer pillows and that the refrigerator froze everything I put in it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for your feedback regarding your stay with us. We are alwayys listening to our guests and will take your notes into consideration to continue to strive for outstanding guest stays. We do hope to see you back again soon! Rebecca Kerrigan General Manager More 

Madeira, Ohio, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2014

I booked this reservation after reading a negative TripAdvisor review of a different Hilton hotel in the Cleveland Area, and a positive review of this one. I was very pleased to see that this hotel more than lived up to it's review. The only two minor issues I encountered were that they had run out of the Chicken Parm I... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

What a flattering review!! We appreciate that you have taken the time to share your experience and that you had a great time during your stay! I am glad that we were able to resolve the issues that you encountered to meet your expectations. We look forward to seeing you back in the future! Rebecca Kerrigan General Manager More 

Waxhaw, United States
1 review
5 of 5 stars Reviewed March 29, 2014

Great location near the Cleveland airport, with very nice rooms and an excellent restaurant. There were a lot of meal choices from the breakfast and dinner menus. The food was good and service fast. The pool was very clean and nice. The workout room had good equipment, and plenty for everyone.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for your review about your stay with us! We look forward to seeing you back again in the future! Rebecca Kerrigan General Manager More 

Canton, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 27, 2014

Service was very good. Breakfast was excellent. The food and service was wonderful. Very convenient to the airport but not much else around the property. Rooms were very clean. Great hotel for a business trip.

Was this review helpful? Yes
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for your review! We appreciate that you have shared your experience and do hope that we see you back as our guest in the future! Rebecca Kerrigan General Manager More 

Toronto, Canada
1 review
5 of 5 stars Reviewed March 24, 2014

Wonderful quality of service we received. Every person on staff was extremely helpful and genuinely courteous. The restaurant was understaffed the night we arrived, yet they managed to get us served efficiently and the food was great. The chef also came around to each table to ensure they were satisfied - when do you see that in a hotel restaurant?... More 

Was this review helpful? Yes
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for taking the time to review your recent stay at our hotel. We are thrilled to pass along the rave reviews highlighting our team that take so much pride in their efforts to enhance each and every guests stay. We do look forward to having you stay with us again should your travels bring you back to Cleveland!... More 

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