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Hilton Garden Inn Cleveland Airport

3.0 of 5 4900 Emerald Court S.W., Cleveland, OH 44135
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Certificate of Excellence 2014
Hilton Garden Inn Cleveland Airport
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Hilton Garden Inn Cleveland Airport
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360 reviews from our community

Traveler rating
    199
    114
    23
    21
    3
See reviews for
78
72
33
128
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Yokohama, Japan
2 reviews
5 of 5 stars Reviewed 1 week ago

The price was very good for the quality of the hotel and we were able to rest well during our long cross-country driving trip! Definitely come back if we will be needing a place to stay in the region and we highly recommend it!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Mariko M, Thank you for taking the time to review our hotel and for being our guest. We are very happy to offer a quality product at a reasonable rate to our guests. We are looking forward to your next visit! You can count on us...Guaranteed! Regards, Jonathon Rose More

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

This Hampton Inn was very nice. We chose it because it was very quick to get to after watching a Cleveland Indians game. It had beds that were adjustable on each side, which we took advantage of. I was surprised, however, to find that breakfast was $12 per person. We skipped it.

Was this review helpful? Yes
Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Heater was so loud had to turn it off and then room was cold; hair in bathroom from prior guest; a little wear and tear on furniture and hall carpets; way too pricey for what you get. Also, Hilton Honors program charges for internet at lower levels and rewards don't stack up to Marriott. This just is causing me to... More

Review collected in partnership with Hilton Garden Inn

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HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Rozzy12, Thank you for taking the time to share your experience with us. I am very sorry to learn we fell short of expectation. We are in the process of replacing all hall carpets in the hotel and you will be happy to know internet is always a complementary service at Hilton Garden Inn. I hope you provide us... More

Elkins, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was extremely polite and helpful. They knew the best places to eat or order in from if you didn't want anything from their menu. The hotel was very clean and pleasing to the eye. The hotel is located in a very nice area and easy to find. I would stay there again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Jessica H, Greetings and thank you for staying with us. We are elated you were able to experience our knowledgeable and caring staff first hand! We look forward to your returned visit in the near future. You can count on us...Guaranteed! Regards, Jonathon Rose More

Wilmington, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The issue I had with the restaurant was that it blends in with the lobby, as a casual gather place. We bought in outside food and sat down as a place to eat with out 3 year old twins. With 3 year olds, they can be picky as to what they eat. We did not want to make a mess... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Ryan, I appreciate your review of your recent experience at our hotel. I'm very sorry for the disappointing service that you received; I will make sure to address the issue with kitchen staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us to improve. We hope you will stay with us again the next... More

Yucaipa, California
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed one night in this hotel. I had an early flight out and had to return a rental car so I did not want to stay too far from the airport/ I usually don't like to stay close to the airport because of the noise factor but you would never know this hotel is next to an airport. Very quiet.... More

Was this review helpful? Yes
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Dartravelgirl, We are very pleased you were able to enjoy our full breakfast buffet and you were able to take advantage of our complementary shuttle service to the airport. We recently replaced all windows in the hotel and are pleased it has impacted the tranquility of our guest suites. We look forward to your returned visit in the near... More

Broadalbin, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Was host lodging for out of towners for son's wedding. Very accommodating, clean and convenient to all venues as well as downtown Cleveland. Definitely worth the modest price. Very friendly staff. Free shuttle a big plus.

Was this review helpful? Yes
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Greetings eddieb321! It was our pleasure hosting your son's wedding party. Our staff takes great pride in delivering exceptional service to guests, and it is very much appreciated when we receive praise for our efforts. We hope to welcome you back to the hotel in the near future! In Hospitality, Jonathon Rose More

Indiana
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice place. Recently redone. Bathroom was good sized. King bed was comfortable. Despite proximity to the airport, very little outside noise was heard. Good selection of channels on the tube. 2 complimentary bottles of water each day in the fridge. Great location. A short hop (via your own car or the hotel shuttle will drop you and pick you up)... More

Was this review helpful? Yes
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you Nbrown18287 for your gift of feedback regarding your recent stay with us. We are very happy to hear you enjoyed our king beds and complementary beverages in your room during your stay. We do offer safes at the reception desk for your convenience in the future. We hope when you return to the Cleveland area you give us... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

hotel is located as close to the airport and to the rental car drop off as you can get, so was very convenient for departing. Dining staff was great. Desk staff was a little less so. Great Tavern just down the road.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for your recent review of our property. I am very happy we were able to connect with you and remedy your less than perfect experience during your brief stay with us. If we can be of further assistance please do not hesitate to reach out to us either by email or calling the hotel directly. In Hospitality, Jonathon... More

East Greenwich, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The moment I arrived until I left, the staff at this hotel made me feel right at home...as usual. I arrived late on my first day and the women at the front desk could see "a long day of travel" all over me. By the time I entered the hotel until I reached the front desk they already had me... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

First of all I would like to welcome you back to our property and thank you for taking the time to share your experience with the TripAdvisor community. We will certainly pass along the praise to the appropriate departments. It’s wonderful to hear our dedication to our guests doesn't go unnoticed! We are excited to welcome you back in the... More

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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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