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Hilton Garden Inn Cleveland Airport

3.0 of 5 4900 Emerald Court S.W., Cleveland, OH 44135
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Certificate of Excellence 2014
Hilton Garden Inn Cleveland Airport
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Hilton Garden Inn Cleveland Airport
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349 reviews from our community

Traveler rating
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    22
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, OH
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

Although I'm a Clevelander, I live about a half hour from the airport and am not a morning person. Over the past several months I've had many early-morning flights, so to maximize my sleep-ability I've occasionally booked a room for the night before my departure at the HGI Cleveland Airport to maximize my sleep -- and the probability of making... More

Was this review helpful? Yes
wakeman,ohio
Contributor
14 reviews 14 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Garden Inn for one night before a trip. The last time we stayed was two years ago and the rooms were showing their age. I was pleased at how nice our room was as opposed to our previous visit. It appeared up-dated and was very clean. Excellent water pressure in the shower and the towels were... More

Was this review helpful? Yes 1
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Jojol, Thank you for returning to our property and we loved hearing that you not only noticed but enjoyed our recent hotel remodel. We appreciate your feedback in regards to your shuttle experience and will use this in order to continually strive for superior customer satisfaction. We appreciate your patronage! In Hospitality, Rebecca Kerrigan General Manager More

Switz City, IN
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My hubs had an appointment at the Cleveland Clinic so we were here for two nights. Awesome room, comfy bed, great shower, very clean, staff was super nice and always greeted us as we were coming and going, and great food at the restaurant. Will def stay here again for his next doc appt!!

Was this review helpful? Yes 2
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Diana C, Our staff appreciates hearing that you enjoyed their service and a great meal! Thanks for sharing your experience. We look forward to seeing you again soon! In Hospitality, Rebecca Kerrigan General Manager More

Warrington, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First and foremost, the employees here are terrific at their jobs. From the check-in clerk to the servers in the restaurant, everyone we ran into was pleasant, cheerful, and efficient. When the staff is good, the hotel is already ahead of the game, to my mind. Quality customer service is essential, and this Hilton has an excellent staff. THE ROOM:... More

Was this review helpful? Yes 2
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Dear KCoff, What a great thorough review outlining your recent stay. It is an honor to have our team be recognized for their passion in always striving to deliver great customer service. We appreciate your personal feedback in our efforts to constantly improve our service that our guests are seeking. We do hope to see you again and we appreciate... More

Columbus, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was our first stay at a Hilton Garden Inn. The experience was excellent! Very clean, and welcoming lobby, staff, overall just felt very good staying here. It is very close to the airport, and although outside, you will definitely here a jet rumble, when inside the hotel, you would never know you were so close to a major airport.... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Frank M, What a privilege for us to have been chosen as your first time visiting a Hilton Garden Inn property. We enjoyed hearing that you received the feeling that you really had a great visit and it sounds as though we exceeded your expectations. We truly appreciate your patronage and do hope to see you again should your... More

Reading, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 3 nights here recently. After doing extensive research on the hotels in town we choose being out here by the airport and I’m glad we did. Easy parking and easy to get where we wanted to go. With the heater on you barely, if ever, heard any planes. We had a king bed and I have to say... More

Was this review helpful? Yes 3
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

We are so pleased to hear that you had such a great stay with us. Our team members are always striving to ensure each guest has a wonderful trip when staying with us and we appreciate you leaving your 5-star review here for others to see! We look forward to being your hotel of choice next time you find yourself... More

Hamilton, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay at the Cleveland Hilton Garden Inn. Everyone was very courteous and the room was comfortable and clean. I got back late from my training and needed to eat dinner at the hotel. The food was really good and the server was extremely nice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you so much for your review of your recent stay with us! We are very happy the hotel exceeded your expectations and look forward to welcoming you back in the future. You can count on us! Warm Regards. Jonathon Rose More

Roy, Utah
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 14, 2014

This was my first stay at a Hilton Garden Inn, and I liked the concept. I had a positive, very brief stay. My standard room was spacious, but it was a bit plain. The in-room refrigerator was stocked with two complimentary bottles of water. I appreciated that touch. The fitness center was clean and the equipment I used was in... More

Was this review helpful? Yes 3
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

First and foremost, welcome to the Hilton Garden Inn family. I am delighted to hear you enjoyed all the amenities we offer our guests. We are a service driven hotel, and our staff takes great pride in delivering exceptional service to our guests. We look forward to welcoming you back to the hotel in the future. Regards, Jonathon Rose More

Louisville, Kentucky, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 10, 2014

We had a delightful experience at this hotel. Plus they had food and a bar in the evenings! Then a block away as a Sports Tavern & Subway. It is hidden but a good hidden treasure to find out about! No plane noise either. That is surprising being close to the airport. I would stay there again

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
HGICLEAP, Guest Relations Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for taking time to post a review of our hotel. I'm glad to know that your accommodations met (and hopefully exceeded) your expectations. Service is labor of love and we're honored to have a chance to share our spirit of hospitality with you. We look forward to seeing you again soon! Warm Regards. Jonathon Rose More

Toronto, Ontario
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 10, 2014

We stayed for two nights, on a mini-vacation. We found the staff friendly, helpful, and efficient. The hotel was full, but still very quiet. The room was very clean and had Nutregena products in the bathroom. Towels were thick, soft and absorbent. The breakfast was excellent, as was the lunch. No problems with the wireless internet connection. Easy to control... More

Was this review helpful? Yes 3
HGICLEAP, General Manager at Hilton Garden Inn Cleveland Airport, responded to this review

Thank you for your review Toronto-Retiree! It was great to have you stay with us again! We always appreciate hearing from our guests and their experiences. We appreciate your loyalty and look forward to your next visit! Rebecca Kerrigan General Manager More

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Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
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Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio

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