This was our second time staying at the this hotel. The first time was a few years ago and I was much more impressed back then. There was nothing to keep me from coming again but there were a few disappointments. First, our bathtub was badly stained. It did not look clean at all. The bathroom is also incredibly small.... more

We took our granddaughter to Bay Village for the huge soccer tournament over Labor Day weekend. The desk person - a young man - who checked us in could have been more helpful. We asked for two double beds rather than a king and he just said no without looking to see if it was possible. Also, I gave him... more

When we got to our room, my friend and I and my daughter and her friend were very disappointed with our room. It was small and smelled musty. We were sure this was not the room we had reserved back in May as it looked completely different online. So we called the desk and told the guy what we were... more

I stayed 2 nights with my family of 5 in a penthouse suite. The suite was smaller than expected as I was used to seeing more spacious accommodations in othe Residence Inns. The suite consists of a small kitchen with a table for 4, a small living area with fireplace and full size sofabed, one bedroom with a king bed... more

We stay at this Residence Inn every year when we come back to the Cleveland area to visit family and we are always pleased with the experience. We often book our room on hotwire, for an even better value. We can't say enough about the great staff here...they have always been friendly and helpful. We haven't had too many needs,... more

This Residence Inn is very convenient to Cleveland, especially for travelers coming from and returning to North-Western Ohio. There are a number of restaurants and shops within a few miles, so you never lack choice for dining out or shopping. While the suite I stayed in was very clean, I noted that the kitchen was very poorly stocked with pots... more

Great location and also great staff at this hotel! This is the second time that we have stayed here with other family members in other rooms, and we have a lot of fun! The full hot breakfast each morning is a huge plus! Our room had a nice kitchen and living room, so we were able to have people visit... more

I stayed at this hotel for 5 nights and 6 days. The night I arrived the hotel had been without power for several hours. It was already dark out and they offered me a light stick for light. I was escorted to my room by flashlight and left there alone with one little glow stick. If I had a car... more

We gathered at the Residence Inn for a family reunion. Families partnered up to share the 2 BR/2 BA units. This created the first problem. The second BR is not really a bedroom but a loft above the living room. There is little privacy including having to walk in front of the stairs (visible to the kitchen) to get to... more