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Doubletree Cleveland Downtown / Lakeside

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1111 Lakeside Avenue, Cleveland, OH 44114
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1 room 1 adult
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Doubletree Cleveland Downtown \/ Lakeside
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1,441 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Cleveland Downtown / Lakeside
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 2, 2013

Awesome experience. The employees are extremely friendly and helpful. They were the highlight of the trip! Cannot say enough wonderful things about the staff of the hotel. The shuttle service was wonderful and extremely useful. The drivers were friendly and was just a phone call away!

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank tylexcorp
Pennsylvania, United States
1 review
2 of 5 stars Reviewed December 1, 2013

Room was smaller than expected. Bathroom was very small. Train runs next to hotel and is very noisy. TV signal kept cutting in and out for entire stay. Shuttle service left us waiting for over an hour and never did pick us up.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Todd B
GeorgeI228, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Dear Todd B, thank you for sharing your comments regarding your most recent visit to our hotel. We do apologize for the train noise and the lack of shuttle service. We have spokent to our appropriate team members regarding lack of shuttle service and the necessary changes have been made. Again, we want to thank you for taking the time... More 

A TripAdvisor Member
3 of 5 stars Reviewed November 30, 2013

Very disappointed in this hotel. room was noisy and draft, movies didn't work on tv, requested a robe and slippers that come standard, they didn't arrive. The "cookie" advertised was given to us and was rock hard and cold.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
GeorgeI228, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Dear Trip Advisor Member, thank you for taking the time to let us know about your most recent stay at our hotel. During your stay our movie system was inoperable due to the local cable network was not available, this has since been correcgted. Not all of our rooms come with robes and slippers, but we apologize for not responding... More 

Dystopian
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed November 29, 2013

I rate this property as average and not as high of a rating that I would give most DoubleTree hotels. The best thing going for it is the location, on Lake Erie and close to several restaurants and entertainment venues (R&R HOF, Browns). Parking is convenient and affordable. Once you leave the lobby prepare to be dissapointed. The room was... More 

Helpful?
1 Thank Ben_Richards
Erie, PA
Level Contributor
18 reviews
5 hotel reviews
3 of 5 stars Reviewed November 25, 2013

We were surprisingly disappointed with this hotel and I rarely write reviews but I wanted people to know what they are paying for. Stayed in an executive king room on the 16th floor. View was great (lake) but the room was very very drafty. We requested an additional robe and slippers (one came with room...supposed to be two) and it... More 

Helpful?
Thank Nicole77_11
GeorgeI228, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Dear Nicole 77_11, we want to thank you for taking the time to let us know about the lack of service you encountered during your most recent stay at our hotel. There truly is no excuse that we can give you for the disappointments you encountered. Rest assured that the appropriate team members have been made aware of your feedback... More 

Vermilion, United States
1 review
5 of 5 stars Reviewed November 25, 2013

The moment my wife and I arrived we treated great by Carmella. She went above and beyond to make sure my wife and I were happy. Every hotel should provide the experience we had. We can't wait to stay again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeff K
Toledo, Ohio
1 review
3 of 5 stars Reviewed November 25, 2013

They where better the first time but this time they where not that good. The room was sub standard. The people at the desk where not as kind as the other time i stayed. The rooms could be more comfortable .

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank jazzejoint
Johnstown, Pennsylvania
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 24, 2013

Drove to Cleveland for a concert. We stayed here one night. Hotel staff very friendly and always willing to help in anyway. Room was clean and comfortable. Restaurant was nice. The food was price well and very tasty. Bar area was setup well with fast service. Wide variety at the breakfast buffet.

Helpful?
Thank Shannon M
cleveland, United States
1 review
4 of 5 stars Reviewed November 21, 2013

good time, clean hotel, room service was great, pool was nice and clean. A good value, a little off the beaten path but the free shuttle help of set that problem. In all a great experience and look forward to returning again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael H
ohio
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 21, 2013

Overall great experience..room was very nice and clean..Very friendly and helpful staff...The location is within walking distance to many of the attractions or you can use the free shuttle service which made it very easy for us to get around...Only complaint I have is that you have to pay to park in their garage!!! Seriously...parking should be free for guests!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank sammiepete
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