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Doubletree Cleveland Downtown / Lakeside

3.5 of 5 1111 Lakeside Avenue, Cleveland, OH 44114
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Doubletree Cleveland Downtown / Lakeside
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Doubletree Cleveland Downtown / Lakeside
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1,117 reviews from our community

Traveler rating
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    247
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    49
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Louisville, Kentucky
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars NEW

We stayed at the Doubletree while visiting the Cleveland Clinic. We brought some of our own food, and I asked about where I could find a microwave to heat it. In a few minutes there was a knock at the door with a microwave being delivered. Staff was VERY accommodating the whole time. I loved the swimming pool, which is... More 

Was this review helpful? Yes 1
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you so much for taking the time to share your experience. Our goal is to ensure guest satisfaction on all levels and after reading your comments we are pleased to have achieved our goal. No matter the circumstances surrounding your next visit to Cleveland, we are always excited to have previous guests stay with us. We look forward to... More 

Buffalo, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff is wonderful, service is wonderful having the workers go the extra step to please the customers, and hotel cleanliness is at an A+. This is the place to stay especially at a bargain price!!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Meeting and exceeding the expectations of our guests is our number one priority and we are pleased to have made your stay an enjoyable experience. Thank you choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown Lakeside and for sharing your experience. We look forward to having you as our guest sometime in the future. More 

Cleveland, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Having worked at this property 12 years ago, I was excited to see what had changed when Doubletree took over. From walking into the room until checking out, it was not anywhere near the experience my wife and I are accustomed to in a hotel of this reputation and price paid. The food and service in the restaurant on Saturday... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Chicago, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Cleveland is small but this location felt very isolated. The staff at the restaurant/bar were very friendly & helpful, but the food choices were really dated. Business travelers look for something a little healthier these days. The perch was good, but the rest very average. Also, my room was extremely smelly & the heating unit so loud I had to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I was in town for the Lakers/Cavs game. The location for this was perfect. The shuttle was awesome because it took us to and from the game and to and from the Rock and Roll Hall of fame. The shuttle driver was very nice and he recommended some places for us to eat lunch/dinner. I called the hotel when we... More 

Was this review helpful? Yes
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to review your recent stay. Your feedback is very thoughtful, much appreciated and has been shared with our entire team. We look forward to your next visit. Thanks again More 

Burlington, Canada
1 review
4 of 5 stars Reviewed 1 week ago

We came to Cleveland to visit my brother who had an organ transplant. He was there for his 3 year check up and they were able to put our rooms across the hall from each other which made our stay alot more fun. We used the hotel shuttle to get us to close places due to a wicked snoestorm that... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for your feedback. We take pride in providing the best service and accommodations possible and we are pleased to have made you stay relaxing, convenient, comfortable and most of all fun. Thank you for choosing to stay with us and we look forward to having you as our guest in the future. Thanks again More 

Maumee, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

My husband and I booked a night at the Double Tree Downtown Cleveland for Valentines Day using points. I was very disappointed in the hotel and will not be staying there again. While the stay did not cost me dollars, I used 30,000 points that I now regret spending at this location. First, this hotel was suppose to be non-smoking.... More 

Was this review helpful? Yes
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to share your experience during your recent stay here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. I have taken the liberty to email you directly so we can further discus your experience. I am in hopes of taking advantage of any opportunity given to regain your confidence. Thanks again More 

East Liverpool Ohio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The location of hotel to the Convention Center is great. Customer service at hotel is awesome! Restaurant/bar at hotel was clean, very nice staff, and good food. Rooms are spacious, very neat, and clean. Overall experience was good. This is the second time staying at this hotel and will continue to stay there as long as business brings me to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Meeting the expectation of our guest on all levels is the goal and we are pleased to see that your expectations were met, Yeah we Achieved our Goal. We appreciate your valuable feedback and thank you for taking the time to share your experience. Looking forward to your next visit. Thank you More 

Honey Brook, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The front desk staff was helpful and kind. They authentically made an effort to help in any way they could. The hotel is getting a little dated, however it was clean and fairly well maintained. The location to the waterfront is helpful and the shuttles were readily available.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

We are pleased that our level of service, the accommodations and the amenities we offer made for an enjoyable. We appreciate you taking the time to review your recent stay with us and we're looking forward to the next time you can come and visit. Thanks More 

Columbus, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I know I'm suppose to talk about the courteous staff and the great accommodations, but I would be remiss if I didn't talk about those delicious cookies. They are like gold. Every meeting I went to people asked where I was staying and then asked about those delicious cookies. Now only if you could make the same scrumptious cookie with... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to review your recent stay. We are happy that your stay was enjoyable and that you love the cookie. We truly look forward to your return and That delicious cookie your talking about......well, we have plenty more where that came from:) Thanks again More 

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Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio
Hotel Style:
#14 Romantic Hotel in Cleveland

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