I will never stay in a DoubleTree hotel again. They provide poor customer service, do not hire responsible employees and then do not take responsibility for the actions of their employees, and do not properly clean or maintain their rooms. We were in Cleveland for my dad's heart surgery at Cleveland Clinic. While going through that traumatic experience, both my... more

This hotel was very busy the weekend we were there for a football game and despite being sold out, the hotel was very clean, organized, had a nice pool and hot tub and very nice rooms. They checked me in quickly and in a friendly manner and we enjoyed our stay. more

We stayed at this hotel for a couple of nights. It seems like an older building; the carpets in the halls were well worn, but inside our room (14th floor) was okay. The room was decorated in all dark shades, however, which was not to my taste. All the furniture was made of dark wood, , the curtains were black... more

I read the reviews about the dirty bathrooms and it is true. There was poop stuck on the wall behind the toilet and dirt, hair and dust in the corners of the bathrooms. I had to clean the bathroom myself because it was to nasty. I wanted to take a picture out the window of the lake but the window... more

The hotel accommodations are good and on par or above as Doubletree hotels go. The exterior looks a bit outdated, but the interiors have been updated very nicely. The rooms are comfortable and location to the lake is close, but is NOT lakeside, as the name “Doubletree Cleveland Downtown/Lakeside” might suggest – a block or two away from lake. Still,... more

I stayed here a week for business and I got to say the rooms were excellent. I stayed here before when it wasn't updated and it was a Holiday Inn, and this is miles better. The beds were comfy, and the decor is nice. The water pressure in shower was a little low. There is also not much counter space... more

We traveled to Cleveland to visit the Rock & Roll Hall of Fame and were pleasantly surprised by our stay at the Doubletree/Lakeside. The reception desk was more than helpful, giving us extra cookies (which none of us really needed!) and also directions to the Maltz Museum in Beachwood. Our room was clean, updated; the bed was SO comfortable. Altogether... more

Ok, I will be as honest as I can.. First of all the only nice thing I have to say is the lady who checked me in was very nice... Other than that it was hell.. OK, checked in, lobby was very dated.. like 1980's.. room was updated with newer bed, flat screen TV and nice desk, we stayed on... more

Great hotel. Great pool. Clean rooms. Fancy Schmancy decor. Helpful staff. We paid $179 and it included 2 tickets to the Rock N Roll Hall of Fame, free parking, free shuttle service all around town, free parking, and free breakfast for my family of 4. They also had a nice portable crib for the room. I loved it here. The... more