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Doubletree Cleveland Downtown / Lakeside

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1111 Lakeside Avenue, Cleveland, OH 44114
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Rock/Roll Hall of Fame
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1 room 1 guest
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Doubletree Cleveland Downtown \/ Lakeside
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1,318 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lake Forest, Illinois
Level Contributor
134 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First, the staff were some of the friendliest I have ever met. They always seemed to be in good spirits even when there were long lines. The housekeeping was wonderful, the Starbucks staff particularly patient as that long gets very long in the morning, and when I reported a maintenance concern in the fitness room by the next day it... More 

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Hong Kong, Hong Kong
5 of 5 stars Reviewed 2 days ago NEW

The hotel has some nice amenities and a great location near everything downtown and all the musuems. However the staff is what makes it a great hotel. They were friendly, professional and very helpful. Not once did I hear a grumble or have a request refused, they were lovely to me and that is why I would stay there again.

Review collected in partnership with DoubleTree by Hilton

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Cleveland, United States
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The check-in staff was delightful and very helpful. Kelly was all smiles as she welcomed us for our weekend stay-cation. We had a room on the 18th floor. While we had the side of the hotel without a great view - room 1812 - we could see the Rock Hall out of the side window. The Executive Lounge staff were... More 

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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to review your recent stay. We are pleased to know that your stay was enjoyable and that our staff was accommodating. We look forward to your next visit. Thanks again, More 

Troy, Michigan, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Stayed for a night on HHonors points for the Rock Hall Half Marathon this weekend. The race's start line was outside the Rock'n'Roll Half of Fame, which is a short walk from the hotel, so it was nice not to have to worry about waking up super early and finding parking before the race started. As for the hotel itself...... More 

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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

We apologize for any inconveniences experienced during your stay. We truly appreciate the feedback as it has assisted us with addressing and resolving the issues you encountered. Our goal is to improve where we may have fallen short and we are hoping for the opportunity next year when your in town for the race so you can see that your... More 

Baltimore, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Don't let the dated exterior deter you - the interior and services offered by this hotel were fantastic! Great decor, excellent room service meals, very helpful housekeeping and front desk staff. I liked that there was a Starbucks right off the lobby. An easy walk to the convention center, right along the lake.

Review collected in partnership with DoubleTree by Hilton

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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

We sincerely appreciate your feedback and thank you for taking the time to review your recent stay. Your comments have been shared with our entire staff and we are truly happy to know that we created a wonderful experience. Thank you again for letting us know that your stay was enjoyable. More 

Camarillo, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Very well situated hotel allows easy access to waterfront and downtown attractions. Partial view of Lake Erie from some rooms. Bus/tram stop directly in front of hotel makes getting around without a car easy. Rooms pleasant, not fancy. Prices reasonable for the area. Easy access for convention center, can walk or use the free hotel shuttle.

Review collected in partnership with DoubleTree by Hilton

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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to review your recent stay. We are pleased to read that your stay was enjoyable and the our location was convenient for where you wanted to go or had to be during your time here in Cleveland. We look forward to your return visit. Thanks again More 

Waukesha, Wisconsin
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The location is excellent. The shuttle that runs in a one mile radius of the hotel is a great bonus. Drivers were knowledgeable and patient. Be sure to make time to go to the Warehouse District to take in the food and the architecture. Skip the breakfast in the hotel; it's pricey and mediocre. We made the mistake of staying... More 

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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown Lakeside. Your review was much appreciated and we're pleased to know that you enjoyed your stay. Your comments have been review with our culinary team so that they can make sure the breakfast offered is not just mediocre but a fabulous breakfast dining experience. More 

Pittsburgh
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Doubletree on Saturday, August 22. We were upgraded as soon as we mentioned that we were Hilton Honors members. The room was nicely decorated and had a very comfortable bed. Within walking distance to the Rock & Roll Hall of Fame and football stadium. The hotel has shuttle service for local attractions. Great customer service. Ask... More 

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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Our goal is to provide the best service and accommodations possible and we are very pleased to have achieved our goal with you. Thank you for taking the time to review your recent stay and remember, the cookies are always warm and delicious and just waiting for your return visit. Thanks again, More 

Marilla, New York
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms here are small but recently remodeled. Nothing special but a great pool for a downtown hotel. All hotel staff were friendly upon check in. Also a close walk for a Browns game. The restaurant service was terrible! The Starbucks service was amazing!

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Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for giving us your feedback. We apologize for the poor dining experience and assure you that your feedback will assist us in make the improvement in our restaurant area that will guarantee guest satisfaction. Thank you More 

West Chester, Pennsylvania
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This Doubletree is a bit tired and offers an average stay. Rooms are average size for a city hotel with the bathroom being on the smaller size. With that said, the room and bathroom were very clean and the beds very comfortable. The hotel is quiet and we did get a good night's rest. The views of Lake Erie from... More 

Was this review helpful? Yes
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for reviewing your recent stay. Your feedback is very valuable and has been shared with our entire team. Thank you for giving kudos to the team members that really "WOW'ed" you as we love to celebrate with our staff a job well done. To ensure consistency within our breakfast menu/offerings, your comments have been shared with our chef... More 

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