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Doubletree Cleveland Downtown / Lakeside

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1111 Lakeside Avenue, Cleveland, OH 44114
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1 room 1 adult
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Doubletree Cleveland Downtown \/ Lakeside
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1,444 Reviews from our TripAdvisor Community

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Hermitage, United States
5 of 5 stars Reviewed yesterday NEW

Excellent hotel in downtown Cleveland - Great location if visiting Cleveland Clinic with free shuttles to and from available - Friendly courteous staff. Good food, nice lounge and Starbucks are all on site.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Betty H
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

I received a king sized room with a pull out sofa. When we got there, it turned out to be a handicapped room which was fine by me because the bathroom was HUGE and the whole bedroom was huge! One thing I can complain about it the curtains. There were clips on them so only the thin inside curtain can... More 

Helpful?
Thank Tiffany R
1 review
3 of 5 stars Reviewed 1 week ago

The hotel was clean and with darkening drapes we were able to get a good night sleep. It is a very old hotel, Doubletree by Hilton, but a nice view of Lake Erie and within walking distance of most attractions. Because it was old the bathroom was cramped with very little counter space. There was a good sized pool and... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bethany S
1 review
2 of 5 stars Reviewed 1 week ago

This hotel does not have sufficient on-site parking when the hotel is at capacity and the staff did not offer options for parking. The front desk staff was not customer service oriented. One employee argued with many guests during our 2 day stay. The check in process was lengthy and if you check in at change of shift there is... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank F3836UVannem
Miri L, on behalf of the staff at Doubletree Cleveland Downtown / Lakeside, responded to this review

Dear F3836UVannem, Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with the front desk staff at check in and check out. Thank you for alerting us to this issue, and we hope you’ll give us another... More 

Travelers are raving about these Cleveland hotels

Dayton, United States
1 review
3 of 5 stars Reviewed 1 week ago

We had several issues. The front desk people were not friendly. The food was terrible! Both off the menu in he restaurant and the breakfast buffet. The servers and wait staff were friendly and service was good. The hot tub was out of service. The parking garage was full.The beds were very comfortable. The windows in the room were filthy.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christina R
Wilson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff welcomes you as soon as you walk through the door. They are pleasent and answer questions. They never make you feel rushed and they do their best to answer all your questions, including how to get to locations. They even have menus for food locations that deliver, when you just need to stay in and relax. The rooms... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Stephen W
Girard, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice and reasonably priced, the only draw back was some of the amenities were aged and it seemed like their maintenance department was very busy during our stay not with our room but other rooms. The automatic curtains occasionally worked, refrigerator vibrated all night regardless of where I moved it. The somewhat quiet I mentioned, there is a train... More 

Helpful?
1 Thank Doug K
Hebron, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Perfect for what was needed! Enjoyed my stay! Clean rooms! Great Staff! Very Comfortable bed! I loved the view of the lake. I wish they had a fan in the bathroom, the shower was steamy but other than that, it was perfect.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Katherine M
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for choosing to stay with us here at the Doubletree by Hilton Cleveland Downtown-Lakeside. We are pleased to read that your stay was enjoyable, we set our goals to ensure we are providing the best accommodations and service possible and it's rewarding to see that we achieved our goal with you. Thank you for taking the time to... More 

Cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is an older hotel but the location is great - right downtown, on the lake, next to the Rock and Roll Hall of Fame, Science Museum and the Brown's stadium. The best thing about the hotel is the staff. They are genuinely friendly and helpful. Feels like home.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Barbara E
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

It's awesome to know that we created a home away from home experience for you during your stay. We take pride in delivering the best service and accommodations possible to each and every guest and are happy to know that we met your expectations. We're hopeful that if and when your travels bring you back to the Cleveland area you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Used Hilton Honors to book the room. I needed to cancel. It was painless. Then, I needed to re-book. I did this online and again, painless. Reservations personnel were friendly and knowledgeable. I guess there's no way around the garage's parking fees. However, I still think it's pricey.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Rhonda Y
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for being a loyal Hilton Honor member and for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We would like to reassure you that although we do have a fee for parking as all other downtown hotels do, our rates are competitive with most and lower than some. We are pleased to read... More 

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