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Residence Inn Cleveland Downtown

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527 Prospect Ave, Cleveland, OH 44115
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Residence Inn Cleveland Downtown
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Residence Inn Cleveland Downtown
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332 Reviews from our TripAdvisor Community

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Traveler rating
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    146
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn Cleveland Downtown
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for the MAC conference tournament in March. It's perfect location for going to the arena or ball park. Great restaurants near by as well. Rooms are very spacious. Breakfast buffet has a great variety. Wish coffee and water would stay out all day. The parking is very tight and limited. Staff is very accommodating.

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Buffalogirl2283, Thanks for visiting Cleveland and being our guest. I am very pleased you enjoyed your stay and our convenient location. Cleveland is a wonderful city to explore and our restaurant scene is outstanding. Safe travels to you and your family, Steve More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is a true winner. Walking distance to the baseball and basketball stadiums, as well as Playhouse Square. A small arcade of local shops is attached that has some really unique merchandise. Breakfast was great each morning and the person running the weekday mixers was super sweet. The rooms are newly renovated and super comfortable. The housekeeping can be... More 

Was this review helpful? Yes 1
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear LotusGal3, Thank you for being our guest while visiting Cleveland. I am very pleased that you enjoyed our renovation. Our designers did an outstanding job of blending the historic bones of the property with very up to date design and furnishings. Have a great summer and safe travels, Steve More 

Buffalo, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here when going to an Indians game. Rooms are huge, parking is very secure under the hotel. I have never stayed in a hotel like this. Make sure you explore the whole property. It is huge. This hotel is built around what appears to be an old street that has been closed indoors. If you stay in the west... More 

Was this review helpful? Yes 1
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear fourcamperz, Thank you for being our guest at Residence Inn Downtown Cleveland. I am very pleased you enjoyed the historic touches of our hotel and the Arcades on our first floor. This is a wonderful location to visit downtown's many fine restaurants and sports venues. Safe travels, Steve More 

Cardiff, United Kingdom
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We pulled up to the hotel Ran inside and asked about parking. Not overly helpful at all Front desk were not the best I found some of the condescending and flippant (not all the staff just mainly 2 who were snide and after helping somebody were condescending) One of the staff stood out Not sure if he was maintenance or... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Wendy M, Thank you for being our guest at Residence Inn. My sincerest apologies for the service you received on arrival. If you have a few minutes I would sincerely appreciate additional details as I am committed to offering very good service. I am available at residenceinnclevelandhotel@gmail.com. Thank you, Steve R. More 

Fort Wayne, Indiana
Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is the perfect location for our girls trip. Just down the street from 4th street, a few blocks from the baseball field and casino. There was something for everyone to do. The breakfast in the morning was really good and the happy hour in the bar was a great touch. I will stay here again, next time I'm in... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear JodieE3, Thank you for being our guest in Cleveland Downtown. I'm very pleased you enjoyed our hotel and it's location to all that Cleveland has to offer. Hope to see you again. Safe travels to you, Steve More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I was very impressed by the room, staff, and the area. I would highly recommend! When I checked in the staff told me where the best restaurants were and how to get around in the city , they were all very helpful

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Angie N, Thank you for being our guest. I am very pleased that our staff took care of you and were so helpful. Hope to see you again. Safe Travels, Steve More 

Macedonia, Ohio
1 review
2 of 5 stars Reviewed 4 weeks ago

Once a year I stay in Cleveland and I have always stayed the Residence Inn as they have always provided wonderful service and have been overly accommodating. I started by calling the morning of my stay to inquire for an early check in, I was told "I cannot tell you that over the phone if you come down we can... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Lauri S, Thank you for writing and advising me of the poor service you received at our front desk. Yes, we remodeled but we will deliver excellent service to our guests and yes, your Gold Rewards status matters to us as we take our Marriott Rewards guests very seriously. Would you please contact me at the hotel. I would... More 

Maryland
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed the evening of 6/24 in room 314. The room was nicely updated and the bed comfy. Very close to 4th street with the bars and restaurants. Breakfast was good and the evening reception was a nice touch.

Was this review helpful? Yes 1
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Hello Cathy C, Thank you for staying with us and I am very pleased that you enjoyed being so close to Cleveland's restaurants. Hope to see you again. Safe travels to you, Steve More 

Chicago
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 22, 2015

I stayed here for a few days on business and found the hotel to be clean, comfortable and in a great location. If you're in town to visit the great restaurants on 4th street or see a game, it's very convenient. Be warned it can be a long walk to some rooms and if you're a light sleeper, the mall... More 

Was this review helpful? Yes 1
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Hello gefd28, Thank yo for being our guest and your feedback concerning the music in the arcade. I'll be on that today. Hope to see you in Cleveland again to enjoy our many restaurants. Travel safely, Steve More 

Denver, Colorado
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed June 21, 2015

I've stayed here in the past and visited again. The renovation is now complete and I can still recommend the property. Friendly staff, even when very busy. My only beef is one I've seen now and the last few times, so I can no longer write it off to coincidence: The bathroom amenities (lotion, shampoo, conditioner) are not refreshed with... More 

Was this review helpful? Yes 2
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Travel_Synopsis, Thank you for being our guest and writing concerning our housekeeping quality. It is always appreciated when I hear comments such as yours. My sincerest apologies for our service with your bathroom amenities. Please contact me at the hotel as I would appreciate the oportunity to speak with you directly concerning yor stay. Safe travels to you, Steve More 

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