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Residence Inn Cleveland Downtown

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527 Prospect Ave, Cleveland, OH 44115
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Residence Inn Cleveland Downtown
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Residence Inn Cleveland Downtown
Residence Inn Cleveland Downtown
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332 Reviews from our TripAdvisor Community

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Traveler rating
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    146
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Syracuse, New York
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff at this hotel was more accommodating and friendly than most of the hotels I frequent. It's easy to give high marks to a hotel when everything goes well but how the hotel reacts when there is a problem is surely telling. The small problem we encountered during our stay was taken care of to our satisfaction quickly. All... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear elloryqueen, Thank you for being our guest while visiting Cleveland. Very pleased you enjoyed our staff and they responded to your needs. I will use your comments in training. Thank you for taking the time to write. Safe Travels, Steve More 

New Albany, Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Residence Inn Cleveland Downtown is an old hotel that has been completely remodeled. The rooms are spacious, modern, and clean. The hotel staff is very friendly and helpful. All in all, it is a very nice place to stay in downtown Cleveland. Plus, it is only a block away from Progressive Field and Quicken Loans Arena.

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Buckeye Reviewer, Thank you for being our guest. Very pleased you enjoyed our historic hotel and our renovation, blending old with the new! Hope to see you on future visits to Cleveland. Go Buckeyes, Steve More 

San Francisco, CA
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are going to a baseball game this is the perfect place to stay. It's also about a 15 minute walk from the Rock & Roll Hall of Fame and close to lots of restaurants. We were upgraded to a fireplace suite which might seem odd for July but we actually turned on the fireplace because it was rainy... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear JennJack, Thank you for being our guest at Residence inn. Very glad you enjoyed our location to all that Cleveland has to offer. My apologies for housekeeping not completing your suite. I will discuss this with the team. Always training. Safe Travels, Steve More 

Jacksonville, Florida
Level Contributor
152 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful historic hotel with lots of nice architectural touches such as high ceilings, stylish lighting fixtures and decorative molding, and the large breakfast area had pretty stained glass from the old historic hotel. The rooms are very spacious and well laid out so that the kitchen is not visible from the sleeping area, even in the rooms... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear EconMom, Thank you for being our guest at Residence Inn Cleveland. Very pleased you found our location so convenient to all that Cleveland has to offer. This truely is a very walkable city to enjoy sporting events and great restaurants. Thanks for writing. Safe Travels to You, Steve More 

Maumee
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff was the most friendly I have ever encountered. The hotel was FABULOUS and very clean. The hotel was by error overbooked and they offered us a 2 bedroom & 2 bathroom suite. We were even offered cookies later in the evening :) The fee breakfast buffet was awesome with lots of choices that were yummy and fresh. Thank... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Jody L, Thank you staying with us at our Residence Inn. It is always a pleasure to here that we corrected an error on our part and helped you enjoy your stay. Hope to see you again. Safe travels, Steve More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed in a king bed room. It was modern yet fit the historic building. Our room was at a hallway intersection and I thought it would be noisy, but was surprised that the we were NOT disturbed. Staff was very professional. Easy walking location to many venues and water ways. Many people mentioned construction noise but on the 8th... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Becky F., Thank you for being our guest at Residence Inn Cleveland. We agree that the design team did a vey nice job integrating our historic building with a very up to date design. Hope to see you again in Cleveland. Safe travels, Steve More 

Youngstown, Ohio
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic experience from the arrival to departure. This hotel is a must for the downtown lodger! The staff is especially friendly, helpful and accommodating! Much of the original appointments of this hotel have been incorporated beautifully into the refurbishing of this very contemporary hotel. The suite was immaculate and spacious. The bathroom was quite small, but all else was excellent.... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Ellentd, Thank you for being our guest and the kind comments concerning our hotel and staff. We sincerely appreciate your feedback and hope to see you again on your next visit to Cleveland. Safe Travels, Steve More 

Timonium, MD
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Quick Summary Pro’s - Super clean, HUGE rooms Pet Friendly Free parking Free WiFi Digital thermostat Plenty of charging stations Con’s - I honestly can’t find one thing I didn’t like about this place Read on for more information: Being a Residence Inn this hotel is tailored to business travelers who are gone for several days. Complimentary happy hour is... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Princess3182, Thank you for being our guest at Residence Inn. I'm very pleased that you enjoyed your stay and "loved everything". This is a very unique hotel with a wonderful location. Again, thank you and hope to see you again. Steve R More 

Zephyrhills, Florida
Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here while in town for an Indians game. The location is awesome! Everyone we encountered on staff was very friendly and helpful. Our room was large and clean-they even upgraded us without us asking about it. The breakfast was very good, tasty and plentiful as well as being set out nicely. Within walking of many restaurants and attractions.... More 

Was this review helpful? Yes 1
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Good Afternoon Joe, Thank you for being our guest. We agree this is an awsome location with Cleveland's best restaurants and entertainment venues within a short walk. Hope to see you again in Cleveland. Safe travels, Steve More 

Atlanta, Georgia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel has the best breakfast that begins early in the morning. Great for early risers headed out to an important business meeting. Their happy hour time has the best mini cupcakes, cheese plates, and fruit to compliment a good cocktail preparing one for a nice wind down.

Was this review helpful? Yes 1
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear RnbLove, Thank you for visiting Cleveland and being our guest. I'm glad you started your day with our breakfast and enjoyed how convenient we are to the event centers and restaurants in downtown. We are an ideal location. Have a great summer. Safe travels, Steve More 

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