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All 33 Cleveland hotels

Residence Inn Cleveland Downtown

3.0 of 5 Hotel   |   527 Prospect Ave, Cleveland, OH 44115
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77%
Ranked #16 of 33 hotels in Cleveland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
DBQfamguy Dubuque, Iowa
  • Reviews (236)
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236 people have reviewed this hotel

Traveler rating
    74
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    42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Dubuque, Iowa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a great hotel. Beautiful. Nice staff. Tremendous location 5 minutes from Quicken Loan Arena and Progressive Field. Right on top of the nightlife. 2 blocks from the casino. You feel absolutely safe! The hotel is very historic, very clean, and the rooms are great. The big room where breakfast is served is sensational. BUT...the pictures of the gym... More

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Richmond, Virginia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed in a lot of Marriott's and was stayin in this Residence on points. Unfortunately, this was without a doubt the WORST check-in experience I've ever had. It took almost 30 minutes to get checked into the hotel. Only one person checking a long line of people. No apology. Nothing. Come on people. This is Cleveland, not Las Vegas.... More

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Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Jilliandad, Thank you for being our guest and for your comments. We take your comments seriously. We had a very challenging week and weekend. We were full every day with Indian's / KC Royals guests. So many guests waited until noon to check out and that delayed our team. Our 3:00 check ins did not have rooms ready. My... More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Tried to check in at 3:30 pm and am still waiting in the lobby for a room at 4:30 pm. I don't have enough confidence in this place to leave my bags with them to go enjoy the city for a while. And the horrible parking deck up the Street is downright scary. So I'm spending my <24 hours in... More

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Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear CMSAB, Thank you for being our guest and writing your review. We sincerely appreciate hearing your comments. We had a very challenging weekend. Full every evening with Indians and KC Royals fans. Everyone wanted in before the games started and we could not keep up. We dropped the ball but are perfecting our process going forward. Parking is a... More

Columbus, Ohio
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

We recently stayed at the downtown Residence Inn during a 4th of July trip to Cleveland. The biggest perk to this hotel is the fact that it is less than a 5 minute walk to the casino, Quicken Loans Arena or Progressive field. If you are in town for a game this is your spot. In terms of the hotel,... More

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Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Perfect for walking to anything downtown. It is an older hotel. The staff was pretty nice. The women employees were very nice and chatty. The men staff seemed to want to be some place else. The breakfast is one of the best I have ever had for a buffet at a hotel. It ends at 9 though. I would have... More

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Monroe Township
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my friend who used her points so obviously the price was right. We found the staff to be very courteous and helpful. Our room was very clean. It is an older building but the room itself has been modernized so we had no complaints. The free breakfast was enjoyable and very filling. They also have a... More

Was this review helpful? Yes 1
Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Hotel is rundown, aged, seedy in places with aged furniture, carpets and furnishings.Housekeeping was a nightmare. Did not restock needed items, ran the dishwasher for one (1) fork! Loads of dirty topes left in the hallways. Garbage left on the floor of the room as well as hallways for days. Free breakfast was only ok. Please get toasters that actually... More

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Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Maclamb23, Thank you for being our guest. My sincerest appologies for not enjoying your stay. We constantly strive to maintain our hotel. I am glad that you advised us of these issues and accepted Rewards points as compensation. If you would like further compensation, please contact me directly as I would like to discuss your stay and personally help... More

CAPE CORAL
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I checked in for one night for our anniversary. I had stayed there a year prior for my bachelorette party and it was great, so we thought we would get away for a night. It is located right next to East 4th St with lots of bars and restaurants. It is also right next to the casino... More

Was this review helpful? Yes 2
Baltimore Maryland
Top Contributor
78 reviews 78 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 30, 2014

This is a great downtown hotel. The suites were large and I felt like I was staying in an apartment. There is a full kitchen with a dishwasher, disposal, and full size refrigerator. There are also, plates, glasses, and flatware. The bed was very comfortable and the bath was nice. There was a couch, chair, flat screen TV, and a... More

Was this review helpful? Yes 1
Norway, Maine
Top Contributor
80 reviews 80 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 22, 2014

I was in Cleveland on business and stayed at this hotel with two collegues. So the positives first.... Hotel is in a great location. The baseball stadium is in walking distance along with many bars, shopping and restaurants. Nice downtown! I loved the architecture of the building - it had alot of character. The staff was very pleasant. The room... More

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Additional Information about Residence Inn Cleveland Downtown

Address: 527 Prospect Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Downtown 3*
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Also Known As:
Residence Inn Cleveland Downtown Hotel Cleveland
Cleveland Residence Inn
Residence Inn Cleveland Downtown Ohio

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Studio Suite with separate living room, sleeping area and full-size kitchen. ... more   less 
Number of rooms
175

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