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Residence Inn Cleveland Downtown

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527 Prospect Ave, Cleveland, OH 44115
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Residence Inn Cleveland Downtown
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Residence Inn Cleveland Downtown
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319 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buffalo, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here when going to an Indians game. Rooms are huge, parking is very secure under the hotel. I have never stayed in a hotel like this. Make sure you explore the whole property. It is huge. This hotel is built around what appears to be an old street that has been closed indoors. If you stay in the west... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear fourcamperz, Thank you for being our guest at Residence Inn Downtown Cleveland. I am very pleased you enjoyed the historic touches of our hotel and the Arcades on our first floor. This is a wonderful location to visit downtown's many fine restaurants and sports venues. Safe travels, Steve More 

Cardiff, United Kingdom
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We pulled up to the hotel Ran inside and asked about parking. Not overly helpful at all Front desk were not the best I found some of the condescending and flippant (not all the staff just mainly 2 who were snide and after helping somebody were condescending) One of the staff stood out Not sure if he was maintenance or... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Wendy M, Thank you for being our guest at Residence Inn. My sincerest apologies for the service you received on arrival. If you have a few minutes I would sincerely appreciate additional details as I am committed to offering very good service. I am available at residenceinnclevelandhotel@gmail.com. Thank you, Steve R. More 

Fort Wayne, Indiana
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the perfect location for our girls trip. Just down the street from 4th street, a few blocks from the baseball field and casino. There was something for everyone to do. The breakfast in the morning was really good and the happy hour in the bar was a great touch. I will stay here again, next time I'm in... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear JodieE3, Thank you for being our guest in Cleveland Downtown. I'm very pleased you enjoyed our hotel and it's location to all that Cleveland has to offer. Hope to see you again. Safe travels to you, Steve More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I was very impressed by the room, staff, and the area. I would highly recommend! When I checked in the staff told me where the best restaurants were and how to get around in the city , they were all very helpful

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Angie N, Thank you for being our guest. I am very pleased that our staff took care of you and were so helpful. Hope to see you again. Safe Travels, Steve More 

Macedonia, Ohio
1 review
2 of 5 stars Reviewed 1 week ago

Once a year I stay in Cleveland and I have always stayed the Residence Inn as they have always provided wonderful service and have been overly accommodating. I started by calling the morning of my stay to inquire for an early check in, I was told "I cannot tell you that over the phone if you come down we can... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Lauri S, Thank you for writing and advising me of the poor service you received at our front desk. Yes, we remodeled but we will deliver excellent service to our guests and yes, your Gold Rewards status matters to us as we take our Marriott Rewards guests very seriously. Would you please contact me at the hotel. I would... More 

Maryland
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed the evening of 6/24 in room 314. The room was nicely updated and the bed comfy. Very close to 4th street with the bars and restaurants. Breakfast was good and the evening reception was a nice touch.

Was this review helpful? Yes 1
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Hello Cathy C, Thank you for staying with us and I am very pleased that you enjoyed being so close to Cleveland's restaurants. Hope to see you again. Safe travels to you, Steve More 

Chicago
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a few days on business and found the hotel to be clean, comfortable and in a great location. If you're in town to visit the great restaurants on 4th street or see a game, it's very convenient. Be warned it can be a long walk to some rooms and if you're a light sleeper, the mall... More 

Was this review helpful? Yes 1
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Hello gefd28, Thank yo for being our guest and your feedback concerning the music in the arcade. I'll be on that today. Hope to see you in Cleveland again to enjoy our many restaurants. Travel safely, Steve More 

Denver, Colorado
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here in the past and visited again. The renovation is now complete and I can still recommend the property. Friendly staff, even when very busy. My only beef is one I've seen now and the last few times, so I can no longer write it off to coincidence: The bathroom amenities (lotion, shampoo, conditioner) are not refreshed with... More 

Was this review helpful? Yes 2
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear Travel_Synopsis, Thank you for being our guest and writing concerning our housekeeping quality. It is always appreciated when I hear comments such as yours. My sincerest apologies for our service with your bathroom amenities. Please contact me at the hotel as I would appreciate the oportunity to speak with you directly concerning yor stay. Safe travels to you, Steve More 

Mentor, Ohio
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We arrived late Saturday afternoon in a hurry to get to our nephew's wedding. The door to our hotel room was wide open. There was a big, moldy shower curtain in the hallway in front of the door. We had to move it aside to enter the room. The tub in one of the bathrooms hadn't been cleaned. There was... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Dear frxxe1, Please accept my appologies for our poor housekeeping service during your stay. I would like to speak with you concerning this and request that you contact me at the hotel. I look forward to speaking with you. Thank you, Steve More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Residence Inn Cleveland for a little weekend getaway. The hotel was clean, the employees were all so nice & helpful, and the rooms were very large and very modern! We stayed in a 2 bedroom suite, which we were easily upgraded to, and couldn't of been happier! We didn't have much of a view, just the... More 

Was this review helpful? Yes
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review

Good Morning Tyler, Thank you for being our guest at Residence Inn Cleveland. Very glad you enjoyed your stay and that our staff took great care of you. Hope to see you again. Safe travels, Steve More 

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