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Hampton Inn Cleveland Downtown

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1460 E 9th St, Cleveland, OH 44114
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Best prices for: 1 room 1 guest
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Hampton Inn Cleveland Downtown
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Hampton Inn Cleveland Downtown
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782 reviews from our community

Traveler rating
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    288
    81
    43
    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

They have a full hot breakfast every morning, the eggs and meat are not the same each day, good varieties. The rooms are clean and the beds are comfortable. The coffee bar appears to be avaliable 24/7. Seems close to just about everything interesting. The only con I would say is when you ask them to call a cab they... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great location and very friendly staff. Its an older/urban building, so its not the "typical suburban Hampton Inn" -- the rooms are a tad smaller and less bright. Nonetheless everything was clean and in very good condition. Would definitely stay here again.

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ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear J W, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel. We hope to host you again soon. Best, Michael Reidy General Manager More 

Mitchell, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent location; within walking distance to everything we wanted to do while in Cleveland. Excellent customer service at this hotel. Staff was always willing to go above and beyond to help. The breakfast offered much more choices than what we were expecting plus it tasted great.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear Cheryl H, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Michael Reidy General Manager More 

Doha, Qatar
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Valet parking, clean building and rooms, great location. The overall staff where friendly and polite. The valet parkers where outstanding and I never waited for my car. The gym has a fair set of dumbbells but no real equipment.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear Justin A, Thank you for your review and recommendation of our hotel. I’m pleased to hear that our modern accommodations and ample amenities made for a nice experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback. Best, Michael Reidy General Manager More 

Defiance, Ohio
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was ok. However, I got spit on by a person as I was getting off the elevator. This put a real downer on the meeting I was heading for that morning. It wasn't really the hotels fault I guess you chalk this up to bad atmosphere of clientele? The staff was friendly and the room was very clean.... More 

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ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear seminole2a, I'm sorry that an inconsiderate guest interrupted the comfort of your stay. I'm sorry this happened to you; this is not indicative of our norm. I appreciate you noting our clean rooms and friendly associates. We hope you will reconsider a return visit. Thank you for staying with us and for your time in reviewing our hotel. Sincerely,... More 

1 review
4 of 5 stars Reviewed 1 week ago

Your employee Charlotte is any outstanding employee for your hotel. She has a warm personality and a wonderful smile..She treated us like old friends, WE realy enjoyed her company. The ladies on the froth desk were also helpful in arrange our taxie trips.

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear George H, Thank you for your review and recommendation of our hotel and associates. I’m pleased to hear that our staff’s excellence in service made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback with Charlotte and the team. Best, Michael Reidy General Manager More 

Virginia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a great hotel. Other than the Marriott, this was one of the closest hotels (walking distance to the convention center). What I liked about this one was that it was a little walk to the center and about the same distance to all the restaurants. We had a few days of rain so I really appreciated not having... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear charity554, I'm happy to hear that our great location, quiet accommodations, ample breakfast and friendly associates made for a pleasant stay during your convention. We appreciate your time in sharing your kind review. We hope to host you again. Best, Michael Reidy General Manager More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel clean and conveniently located near the convention center. Beautiful and comfortable room. Hot breakfast provided. Mixed staff response, some were friendly and service oriented, others didn't seem to bother much about the service. This hotel has lots of potential. The breakfast was decent but not healthy, except for some fresh fruit. Cups and Utensils in polystyrene or plastic (maybe... More 

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ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear wn1234, Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our great location and modern accommodations while in-town on business. Along with providing us with some areas of opportunity, your review serves as encouragement that our hard work is affecting the guest experience. Please visit us again upon your return to the... More 

Canberra, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was clean and convenient for the event I was in town for. Rooms ok, but very dark, with only a blackout curtain option, so if blinds were open, people in the office directly opposite could see strait in. Bed ok, not super soft like some hotels, but not so hard it felt like a board. Wifi was ok, not... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear Carasway, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret our accommodations left you underwhelmed. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see... More 

Port of Spain, Trinidad
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited for a conference in April 2015. Checking was a breeze and the staff really friendly and helpful. Less than 5 minutes to accomplish. Standard room, though did like the desk layout. I was fortunate to get a corner room, but the window view was not really enthralling with a part view of a seemingly abandoned building. All of the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear knobbiett, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our central location and friendly associates. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Michael Reidy General Manager More 

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