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Hampton Inn Cleveland Downtown

2.5 of 5 1460 E 9th St, Cleveland, OH 44114
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Certificate of Excellence 2014
Hampton Inn Cleveland Downtown
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Hampton Inn Cleveland Downtown
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710 reviews from our community

Traveler rating
    315
    259
    74
    38
    24
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174
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Great room for the money however the deciding factor on booking the room was the complimentary breakfast bar that continuously ran out of food and it took up to 20 minutes to restock creating long lines and very dissatisfied customers.

Review collected in partnership with Hampton

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear John M, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. I'm terribly sorry for your breakfast experience; this certainly was not up to our standards. I appreciate you choosing our hotel while in the area and we hope to... More 

Ohio
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here one night while attending a Cavaliers game. The location is great---everything was in easy walking distance, including Jacob's Field and Quicken Arena. The room was comfortable and clean, and a great touch---although it's a small detail---was the nightlight in the bathroom. I'll stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear jrw7179, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our great location and ample amenities. Thank you for staying with us and we look forward to seeing you again. Best, Michael Reidy General Manager More 

Ashland, KY, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms are immaculately clean! Extremely comfortable mattress! We will definitely be staying here again when we return to Cleveland. Very friendly and helpful staff. Hot breakfast with plenty to choose from whether you want omelets, bacon, bagels, etc., or waffles, oatmeal, fruit and yogurt. The coffee is excellent. They also have coffee, tea, and cocoa 24/7.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear Tonna C, Thank you for your review and recommendation of our hotel. I’m pleased to hear that our modern accommodations and ample amenities made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback. Best, Michael Reidy General Manager More 

toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Our stay at the Hampton Inn Cleveland Downtown was great. The room was clean and roomy, the bathroom was spotless and the location was perfect. Close to Rock and Roll Hall of Fame, Stadiums, the list goes on. Highly recommend.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear Angela Q, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and central location. On behalf of our entire team, I thank you for your kind remarks. Please... More 

Evansville
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband had an appointment at Cleveland Clinic. We choose the Hampton because of the proximity to the Clinic as well as to Downtown activities. The price was reasonable, the breakfast satisfying, the staff more than accomodating and the those valet guys rocked it in below zero tempertures. We will stay here for future appointments.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear Lisa P, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Michael Reidy General Manager More 

Sandwich, Massachusetts
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed in Hampton Inns before, mainly because we love their bed linens/pillows and the breakfast buffet. The Cleveland property did not disappoint. Breakfast was extensive and we ate early enough so there were no crowds. Exercise room was clean and has plenty of equipment. Our two rooms were spacious and very clean with wonderful showers. WiFi was great.... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear libfox79, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, amenities ample and accommodations comfortable. We appreciate your review and recommendation and look forward to your return. Best, Michael Reidy General Manager More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here while traveling to see my son graduate from the navy. It was a great stay. Staff was very helpful and friendly. Rooms were clean, comfortable, and modern. Breakfast was great, lots of options.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear Clarissa S, Congratulations on your son's graduation. I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best,... More 

Adelaide
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great spot - we were there for the Basketball - you are right in the middle of the Quicken Loans Arena and the Rock and Roll Hall of Fame - Breakfast and Wifi Included - Perfect location and great staff.

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear gc02, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our location and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Michael Reidy General Manager More 

overland park, ks, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

10pm Friday, 12 hour drive from home, car stuck in a parking garage that ate their debit card - my sons walked into Hampton Inn to attempt to secure a safe room until morning. Because they are not yet 21, they were refused. Trip advisor called , still no help. My husband called explaining the situation, stranded boys downtown without... More 

Was this review helpful? Yes 3
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear Lisa D, We appreciate you taking the time to share your experience with us. My heartfelt apologies you found our associates unhelpful and that your sons found themselves stranded. Our associates strive to provide sincere hospitality in every interaction but we clearly missed the mark. Unfortunately due to modern complexities, which include identity theft and beyond, we are unable... More 

Bridgewater, New Jersey
Contributor
20 reviews 20 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel while visiting the Rock and Roll Hall of Fame this month. Overall, the room was great! Really nice and spacious for my family - we loved being able to spread out - and the shower was great! However, something was up with one of the mattresses and my poor husband got almost no sleep the... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review

Dear Forever80sMom, We are delighted that you took the time to write. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel... More 

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Additional Information about Hampton Inn Cleveland Downtown

Address: 1460 E 9th St, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cleveland Downtown 2.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Hampton Inn Cleveland Downtown Hotel Cleveland
Cleveland Hampton Inn
Hampton Inn Cleveland Downtown Ohio
Hotel Style:
#4 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland

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