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Comfort Inn Downtown

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1800 Euclid Avenue, Cleveland, OH 44115
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Comfort Inn Downtown
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Comfort Inn Downtown
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381 reviews from our community

Traveler rating
    118
    134
    61
    28
    40
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106
73
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75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Inn Downtown
See the most recent reviews
Baldwinsville, New York
Top Contributor
75 reviews 75 reviews
42 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 11, 2014

got a king Jacuzzi suite which is unusual for me but the price was decent and that's what they hade left in king. room seemed clean, was set up more like a suite. had bedroom off from main room with door. Bed was comfy room was clean. I thought price to be fair considering location

Was this review helpful? Yes
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for taking the time out of your busy schedule to review our property. We always do our best to ensure that our services exceed your expectations. We are happy that you were pleased with our accommodations during your stay. It was a pleasure to serve you, we hope to see you soon! More 

2 reviews
5 of 5 stars Reviewed May 8, 2014

I am a previous Marriott employee, so I have extremely high expectations when it comes to staying at a hotel. This Comfort Inn was incredibly clean, the staff (especially Iryna and Shelia) was great, and the location was amazing. I just made a reservation to stay here again next week!

Was this review helpful? Yes
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It is indeed flattering to receive commendation from a guest who had also worked in a hotel. Your very positive review determines the quality of our services and efficiency displayed by our staff. We will ensure that we deliver the same pleasant accommodations on your next visit and hope that it will once again exceed your expectations. Thank you very... More 

Princess Anne, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2014

I was in Cleveland from April 14th to May 5th and stayed at the Comfort Inn Downtown. We had come all the way from the Eastern Shore of Maryland for my husband to go to the Cleveland Clinic. It was supposed to be a two day trip of outpatient appointments but they ended up admitting him and I was there... More 

Was this review helpful? Yes 1
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

You’re welcome, Sandie. Thank you for such a wonderful review! We are very pleased to know that your entire stay for your husband’s appointment in Cleveland clinic was comfortable and convenient. Your review is important to us as it helps us to identify what we do best and what we need to improve more. This feedback of yours made our... More 

Torreon, Mexico
Top Contributor
141 reviews 141 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed May 5, 2014

this place worked for attending indians game and visiting rock and roll hall, but could use an update.........only thing request a room on the street side as we had to listen to people talking while they smoked outside this no smoking hotel,plus the parking lot noise and then on mondays the city picks up the garbage at 545 am and... More 

Was this review helpful? Yes 1
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Your feedback is indeed of great importance to us. We would like to express our sincerest apologies for the inconvenience during your stay in our hotel. Our staffs are always appreciated by guests for their efficiency and helpfulness and we are saddened to hear that they were not able to assist you well during your stay. Rest assured that these... More 

Charleston, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2014

My sister and I spent last weekend at the Comfort Inn and The Raddison hotels in downtown Cleveland, Ohio. Everybody we met was kind and very helpful. We needed extra help. I thought when I made the reservation in January, 2014 that the funds would be put in a "hold" until checkout. I was wrong. When they swiped my card... More 

Was this review helpful? Yes 1
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Hi Sandra, We are very proud to hear that our staffs were able to go above and beyond your expectations. Thank you for sharing with us the superior services given by our staff to get you a room when needed it. Our hotel’s staff and team made it sure that they have exerted our efforts to provide you a comfortable... More 

Millington, New Jersey
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 25, 2014

Good clean place. Staff very nice especially Tryna and Shelia of the reception. I had some issues with the water being cut off for about two and one half hours. The Manager promptly returned my call to resolve the issue. It was indeed handled in a professional manner and I was pleased.

Was this review helpful? Yes
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank for understanding the situation regarding the water availability. We want you to know we appreciate your feedback and thoughts. We are happy that you were pleased with the way our staff handled the situation and glad to know that the girls assisted you very well. Your feedback helps to improve our quality of service, we hope to see you... More 

Recife, PE
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 24, 2014

I stayed there for two weeks and had a great time. The staff was really good, specially the woman of the breakfast and John, the driver. By the way, breakfast was a good part. of the day. The hotel hás a laundry, which is Nice for longe períods.

Was this review helpful? Yes 1
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for choosing to stay with us. We are pleased to know that our fresh and healthy breakfast started your day right and our staff made your lodging experience even better. It is indeed nice to know that our laundry service made your stay comfortable since you’re traveling on business and always on the go. We hope that you... More 

Shreveport, Louisiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2014

Great service for those who have family or friends at the Cleveland Clinic hospital. The shuttle was indispensable, the breakfast was hearty, the folks were friendly, The housekeeping was excellent. The hotel is also located close to the downtown attractions, everything within walking distance, including the theaters, the galeries and the Tower. Serious value for the money.

Was this review helpful? Yes 3
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We were thrilled to hear that you had an excellent stay with your family at our hotel. Thank you for appreciating our great value accommodations with the shuttle service and fulfilling breakfast as well as our excellent services provided by our wonderful staff during your visit. Most of our guests loved our location and we are pleased to know that... More 

Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2014

We had a long drive when we arrived at the Comfort Inn in Cleveland Ohio. We were greated by Ms. Shelia / Noria. We were treated so kindly. We were also Cleveland Clinic patiants and mislead by a rep from the internet that was not affliated with Comfort Inn. I did not now I was speaking with a third party.... More 

Was this review helpful? Yes 1
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are happy to hear that you were comfortable during your stay. We understood where you’re coming from and it was our pleasure serving you. It is good to know the girls have assisted you well regarding your discount for your stay and how to avail it from the third-party handler. We will be certainly looking forward to your next... More 

Angola, New York
1 review
5 of 5 stars Reviewed April 12, 2014

Our stay at comfort inn was more than we expected the rooms were clean and cozy and everyone that worked there was helpful and nice, Donna in particular I even got laundry tips (hooked on Borax now) the breakfast was great! Larry the parking attendant rushed to help with our bags our first day and Alonso always had something nice... More 

Was this review helpful? Yes
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this review

A home away from home is indeed a very rewarding compliment to hear from a valued guest like you. It was a pleasure serving you during your stay. We are happy to hear that our staff welcomed you with warmth and comfort- even got laundry tips! Please advise us of your next trip and we will ensure that you’ll receive... More 

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