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Comfort Inn Downtown

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1800 Euclid Avenue, Cleveland, OH 44115
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Comfort Inn Downtown
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Comfort Inn Downtown
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394 reviews from our community

Traveler rating
    121
    142
    62
    28
    41
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110
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Inn Downtown
See the most recent reviews
Parkersburg, West Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

the best part of this visit was the shuttle driver John Loas very friendly, helpful taking us to the clinic and back.Gave information on the hotel, the clinic, the city, how to get to landmarks. I feel like he was very helpful to get us through this difficult visit safely and made us feel better on our trip.

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for sharing this heartfelt review of our hospitality and accommodations.I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. We will share your comments with our staff and we look forward to your next... More 

Lexington, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We decided to make the trip up for the Elite 8 and were pleased to find a hotel with vacancy. This hotel met our needs for the weekend. We enjoyed the fact that a lot of things were within walking distance (stadium, arena, Rock and Roll). The breakfast the next morning was also nice.

Was this review helpful? Yes 2
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. I am excited to hear that we have been an important part of your travel convenience. We look forward to serving you again in the future! More 

Osceola, Indiana
Top Contributor
134 reviews 134 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed March 31, 2015

We stayed here during the NCAA Sweet Sixteen game - were happy to find a room at a reasonable rate. Hotel staff were friendly and helpful with advice. From what we were told, much of their customer base is accommodating guests who are there for the Cleveland Clinic. The hotel runs a shuttle to and from the clinic but not... More 

Was this review helpful? Yes 2
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for your kind compliments to our staff. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how... More 

Durango, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 26, 2015

I stayed here for two nights while visiting the Cleveland Clinic. The hotel was very comfortable. The bed was really great. The staff were good and the shuttle service was great to the clinic. It is on a main street downtown across from the University and next to the theater district. I could walk or take the free trolley bus... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It means a lot to us that you've taken the time to share this positive experience at our hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see... More 

DeWitt, Arkansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 21, 2015

My husband had surgery at the nearby Cleveland Clinic while my MIL and I stayed at the Comfort Inn. We were treated with kindness and the staff was very helpful during our 12 day stay. Two particularly helpful employees were John the van driver and Narges the dining room hostess. The hotel is a little worn, but our room and... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We will share your... More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 19, 2015

Took a trip 2 the rock n roll hall of fame and stayed at the comfort inn. Since they didn't have a double room they put us in a suite with an open up couch. ..they did not offer us covers 4 the the open up sleeper or extra pillows...there were only 2 towels in the room and we had... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon... More 

Marietta, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2015

Today's hospitalty business, through reflection of my various travels, is as cold and impersonal. Unreliable services and unprofessional clerks abound. Not this place. I was in the city to visit my mother in the hospital. Upon arriving I was confronted by the staggering price of the adjoining hotel. I went online and went through nearby accommodations. I found this hotel... More 

Was this review helpful? Yes 2
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear... More 

Lancaster County, Pennsylvania
1 review
3 of 5 stars Reviewed March 18, 2015

We stayed two weeks while our father was hospitalized for heart surgery at the Cleveland Clinic - the entire staff and the manager were VERY helpful and attentive to our needs through a very stressful time... during our stay we were shuttled back and forth to the clinic with drivers who were very informative about what to do and where... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

I am so happy to learn that you enjoyed our hospitality, service and accommodations. It means a lot to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient during an otherwise stressful experience. We enjoy sharing these reviews with our staff and we all look forward to seeing you again. More 

Toronto, Canada
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 17, 2015

My only disappointment was no jacuzzi tub; my own fault for not reading all the categories. I knew I'd like the place when I walked in and the big smiles welcomed us at the front desk. Our questions were answered and suggestions made. We were there three nights and loved the spotlessly clean place and the friendly staff. The breakfast... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank... More 

Saint Joseph, Michigan
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed March 17, 2015

We stayed here for one of my Cleveland Clinic Trips. We tend to stay out toward Middleburg or Independence but decided to give this a try. Overall it was fine. The hotel is older and you can tell. It looks like they are updating the rooms so I'm expecting that the updates will help the overall feeling of "old". We... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll... More 

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