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All 34 Cleveland hotels

Comfort Inn Downtown

2.5 of 5 Hotel   |   1800 Euclid Avenue, Cleveland, OH 44115
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65%
Ranked #14 of 34 Hotels in Cleveland
A recent review
5 of 5 stars reviewed 4 weeks ago
bobzzmail North Carolina
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318 reviews from our community

Traveler rating
    98
    108
    54
    23
    35
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85
58
29
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Inn Downtown
See the most recent reviews
North Carolina
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I was there one week and the entire staff was outstanding. The front desk worked very hard to meet my needs, and Shelia provided excellent and friendly service. She was vey efficient and was able to quickly process many folks checking in at the front desk. I felt like I was paying much more for room by the level of... More

Was this review helpful? Yes
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

We are so glad that you enjoyed our wonderful staff and that all of your needs were able to be addressed efficiently. Also, it is wonderful to know that the quality of the room and breakfast exceeded your expectations. Thank you for your business and please come see us again very soon. More

1 review
5 of 5 stars Reviewed August 18, 2014

We were visiting Cleveland for the Rock n Roll Hall of Fame. Which I highly recommend seeing when visiting Cleveland. Great experience. The hotel was in walking distance of everything. The room was nice and clean, the beds and pillows were comfortable and Ms. Gloria at the front desk was very helpful. The staff was outstanding. The breakfast was delicious.... More

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

It is wonderful to hear such a glowing review. We are glad we made such a great impression on you and I will certainly let Gloria know about your praise regarding her quality of service. Thank you for staying with us and we look forward to your next visit. More

Chillicothe, Ohio
2 reviews
3 of 5 stars Reviewed August 15, 2014

We have stayed there many times on our visits to Cleveland Clinic and the staff is always helpful and friendly. The breakfast bar is always well stocked and the ladies are always very helpful. The shuttle service is a great assest, very knowledgable driver John Loas.

Was this review helpful? Yes
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

Thank you for sharing your experience and for pointing out the efforts of our staff and make you feel comfortable. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon. More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 14, 2014

Purchased 2 nites through Hotwire. Room in need of a makeover, but bedding is white and the beds comfy. Wall of windows with blackout drapes but sheers removed. There's a flat panel TV, lots of storage drawers, and air conditioner was old but worked. Had to guess at those a/c controls - labels were missing. Microwave and small fridge in... More

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues right away. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention.... More

Palatine, Illinois
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2014

Loved the shuttle to Cleveland Clinic! Otis Crowley, John Loas, and Tony were great! Very helpful! My husband was having serious surgery at Cleveland Clinic. These guys got me there when I needed to be there - even at 5 AM! John gave me lots of important information about the Clinic and getting around Cleveland. The hotel was very comfortable... More

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

We are so glad you were able to enjoy our shuttle as well as your comfortable room and our breakfast offerings. Thank you for your business and please do come again soon! More

Canberra, Australia
Top Contributor
60 reviews 60 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 6, 2014

Only stayed here for one night - let's face it there's not much to see in Cleveland. The room didn't have any ceiling lights and was quite dark, and the bath didn't drain after having a shower. The second person to shower had at least an inch of water hanging around their ankles! However location was okay, wouldn't say this... More

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are happy to see the high rating and to read the pros of your experience; yet we regret to hear of your dissatisfaction with the bathroom, and guest room lights. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. We hope that... More

Charleston, West Virginia
1 review
3 of 5 stars Reviewed August 5, 2014

We have been in this area several times and first time for the Comfort Inn. John told us all kinds of things regarding the hotel that we did not know of the services. Pointed places to eat and the menu and the price close to the hotel. He also told us things that Cleveland Clinic offered for free which we... More

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Your comments will be shared with John, thank you. We are very proud of our staff and their commitment to delivering the highest level of service... More

Toronto
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 5, 2014

Close to downtown, nightlife and ballpark. Room was comfy, clean and everything worked as expected. Only interesting note was the front desk clerk who didnt know you could split a room charge between two guests and their credit cards--however she was quickly instructed/corrected by someone else.

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for your kind comments and review regarding our high standards of cleanliness and hospitality. We are also happy to hear that you found the location to be so convenient for your needs. It is rewarding to hear that we have succeeded in making you feel at home. Your feedback will serve as encouragement to all of... More

Russell, Pennsylvania
1 review
4 of 5 stars Reviewed August 2, 2014

The motel is located so visit to Cleveland Clinic , any of the ball parks and playhouses are in walking distance. Older motel but remodeling is under way. Good breakfast available, newspaper free. A little hard to fine because a lot of next door stores are along side of Comfort in sign. good easily miss it as we did even... More

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are so glad to hear from you and to discover that you enjoyed your stay with us so much. Thank you for mentioning that we are conveniently located. As for your comment regarding our hotel sign, you can be assured that we will look into it. We look forward to welcoming you back during your next stay in the... More

Beaverton, Oregon
1 review
4 of 5 stars Reviewed July 31, 2014

I had a very enjoyable stay at this hotel, made even better by the staff, who were very accommodating and helpful. Donna was very nice, especially. My room was comfortable and clean. I would definitely stay here again.

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Positive reviews such as yours propel us to reach for even greater heights. We strive to provide the best possible service to our guests. We shall relay your very positive comment about our staff. It is very much appreciated. We hope to see you again when your travels bring you back to the area. More

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Additional Information about Comfort Inn Downtown

Address: 1800 Euclid Avenue, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Number of rooms: 130
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Also Known As:
Comfort Inn Downtown Hotel Cleveland
Comfort Inn Cleveland
Cleveland Comfort Inn
Comfort Inn Downtown Cleveland, Ohio

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