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Comfort Inn Downtown

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1800 Euclid Avenue, Cleveland, OH 44115
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Comfort Inn Downtown
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482 Reviews from our TripAdvisor Community

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Mansfield, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

everything in the room was as it should be, clean and neat. The driver of our van was very informative and extremely kind to all on board. The breakfast was well worth getting up to enjoy. I would recommend this motel

Helpful?
Thank Margaret V
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating... More 

San Angelo, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We expected a modest, plain hotel and got exactly that plus a more pleasant experience than thought with a hotel under renovation. Sonya Davis, kept us updated at all times what to expect with construction, therefore it never interfered with our plans or rest; the workers were charming and friendly. Our housekeeper, Wendy, did a wonderful job and never hesitated... More 

Helpful?
Thank Tweedle58
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We hope to see you again when your travels bring you back to the area! More 

Portage, Michigan
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

When we pulled back the covers of our bed we saw a small wet spot. Tried to blot it with a towel and more yellowish-tan liquid oozed up from the mattress. We knew the hotel was full that night so we slept in the other bed and told staff in the morning. They did not seem overly concerned--said someone must... More 

Helpful?
Thank jminkzoo
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

I am terribly sorry to learn that you experienced so much difficulty during your stay. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. More 

Travelers are raving about these Cleveland hotels

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Best place to stay if going to the Cleveland Clinic. The vending machines need some attention. (soda refilled regularly) The best was John Loas, he was a plethora of information and so nice and funny!

Helpful?
Thank Benjamin E
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

"I am happy to learn that you enjoyed the value and the amenities of our hotel! I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We are so glad that your stay was enjoyable and we look forward to seeing you again!" More 

Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed 3 weeks ago

a great place to stay when going to cleveland clinic. they have van to take you to clinic and the driver, john loas , is very helpful and makes it better as you makes you laugh. The free parking is really nice also.

Helpful?
Thank Frances H
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are glad your stay was comfortable... More 

Hindman, Kentucky
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 5 weeks ago

They are remodeling, and this is greatly needed. The building is old but the price of my room did not seem to reflect this, and yes you do pay to park at this location. While I am on that subject, I paid at the desk to park in the lot behind the motel but the next morning when I needed... More 

Helpful?
Thank Fred T
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for appreciating the cleanliness of our accommodations, facilities and good breakfast. Sorry for the trouble that you had with parking, rest assured that we'll have our management take care of this and resolve immediately. Thank you for staying with us and hope that you could still give us another chance on your next visit at CSU. More 

1 review
5 of 5 stars Reviewed January 8, 2016

Staff was super friendly, hotel very clean and comfy, and they even extended check out the next day for New Years day which was awesome! Continental breakfast and curtsy call to see how we liked everything added special touches we really appreciated.

Helpful?
Thank Lucy T
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for giving us a five star rating! I am glad that you had a great stay with us. We are happy to know that we have exceeded your expectations with our staff's excellent customer service, clean facility, comfortable accommodations and continental breakfast. Thank you for staying in our facility and we are looking forward for your next visit! More 

Bronx, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 4, 2016

Place is very clean, blanket smell like heaven!. Bath very neat! 4 pillows super soft per bed!. Mattress so comfortable you want to stay on the beb, Coffee in the room!. There is also a Refrigerator, and microwave. Continental breakfast is also a plus for all. Amazing staff. Thanks for the unforgettable experience!!!.

Helpful?
Thank arthurcabrera16
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for giving us an excellent rating! I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations with our clean facility, comfortable accommodations, amenities, continental breakfast and amazing staff. Thank you for staying with us and we are looking forward for your next visit! More 

Latrobe, Pennsylvania
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 29, 2015 via mobile

We stayed here while in town to visit the Christmas Story House and Castle Noel. It gets the just ok vote. The room was small but clean. I really didn't like the main entrance which is like a tunnel and kind of shady. It served its purpose, but I wouldn't return.

Helpful?
1 Thank vacamom3
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

I am glad that you have chosen our facility when you visited the Christmas Story House and Castle Noel. We are happy to know that you liked our clean accommodations. We sincerely apologize for the look of the main entrance, thank you for the feedback as we will have this looked into and make necessary improvements. Thank you for staying... More 

Chillicothe, Ohio
Level Contributor
8 reviews
4 of 5 stars Reviewed December 22, 2015

Check in was a breeze! 5 clerks over my two day stay were all pleasant and helpful. Money saving tips and information. Jasmine and Katheryn attended the breakfast perfectly! Greeting each guest and constantly stocking the counter. The make-your-own waffle bar is GENIOUS! The only disagreeable part was the confrontational attitude of the parking attendants. I was pleased my vehicle... More 

Helpful?
Thank javamutt
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

I am glad to know that you had a hassle-free check in! We are happy to know that you appreciated our staff's excellent customer service, breakfast, affordable rates and accessible location. Thank you for your business and hope to see you again in our hotel. More 

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