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Comfort Inn Downtown

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1800 Euclid Avenue, Cleveland, OH 44115
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Comfort Inn Downtown
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Comfort Inn Downtown
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390 reviews from our community

Traveler rating
    120
    139
    62
    28
    41
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110
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76
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel makes customer comfort a priority, from check-in to departure. Its location is superb, walking distance to Playhouse Square, Cleveland State University, and Asian-town only a few blocks further. The rooms are sufficiently spacious, quiet and clean. The staff continues to be the best aspect of all, taking pride in their work and displaying friendly helpfulness in all they... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every... More 

Waterford, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I enjoy staying at this Inn. The staff make you want to come back. Anything you forgot they always have. The best part is the shuttle. The driver this time was John Loas he was very friendly and knowledgeable and always on time. The manager Max is always friendly and very helpful. In the summer I stayed here just for... More 

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Pretoria, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

We took a room in this hotel due to its convenient location and parking availability. The staff were very pleasant and helpful, but otherwise the place needs some serious attention and is generally a mess. The price was US$ 170, but it is a US$ 45 hotel. They claim to have hi-speed wifi, but very slow and intermittent is how... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We appreciate your time in sharing the details of your recent experience with us. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. If... More 

Ottawa, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was comfortable, the staff was very polite and helpful. The shuttle driver, John Loas, was helpful and friendly. The offering of the shuttle and free parking for people with patients at Cleveland Clinic was my deciding factor in staying there. I appreciate their hospitality and kind words during a difficult time.

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It is always rewarding for us to read such positive reviews regarding staff hospitality. I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. I am happy that we were able to help you and support... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I would definitely recommend this hotel. First off it has been remodeled since all of the photos and is still in the process of being remodeled. The linens, TV and bathroom had been remodeled from the photos on this site. The one area where the hotel could use improvement is the doors have huge gaps under them, the windows are... More 

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are all thrilled to learn that you enjoyed such a pleasant experience with us. It is wonderful to hear of the great impression we made with our amenities and services. We also appreciate your suggestions for improvement on our amenities and look forward to impressing you during future stays. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I WOULD MOST DEFINITELY RECOMMEND THIS HOTEL THE ROOM WAS comfortable and the staff was The greatest I was there due to illness in family. I WAS NOT sure how long my stay would be and the staff did everything that was possible to accommodate me and my grand daughters on a daily basis.I want to thank 3 wonderful ladies... More 

Was this review helpful? Yes
Parkersburg, West Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

the best part of this visit was the shuttle driver John Loas very friendly, helpful taking us to the clinic and back.Gave information on the hotel, the clinic, the city, how to get to landmarks. I feel like he was very helpful to get us through this difficult visit safely and made us feel better on our trip.

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for sharing this heartfelt review of our hospitality and accommodations.I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. We will share your comments with our staff and we look forward to your next... More 

Lexington, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We decided to make the trip up for the Elite 8 and were pleased to find a hotel with vacancy. This hotel met our needs for the weekend. We enjoyed the fact that a lot of things were within walking distance (stadium, arena, Rock and Roll). The breakfast the next morning was also nice.

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. I am excited to hear that we have been an important part of your travel convenience. We look forward to serving you again in the future! More 

Osceola, Indiana
Top Contributor
134 reviews 134 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here during the NCAA Sweet Sixteen game - were happy to find a room at a reasonable rate. Hotel staff were friendly and helpful with advice. From what we were told, much of their customer base is accommodating guests who are there for the Cleveland Clinic. The hotel runs a shuttle to and from the clinic but not... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for your kind compliments to our staff. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how... More 

Durango, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights while visiting the Cleveland Clinic. The hotel was very comfortable. The bed was really great. The staff were good and the shuttle service was great to the clinic. It is on a main street downtown across from the University and next to the theater district. I could walk or take the free trolley bus... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It means a lot to us that you've taken the time to share this positive experience at our hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see... More 

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