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Comfort Inn Downtown

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1800 Euclid Avenue, Cleveland, OH 44115
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Comfort Inn Downtown
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Comfort Inn Downtown
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420 Reviews from our TripAdvisor Community

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Traveler rating
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    153
    66
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Hartford, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

On a trip from Conn. to Mich.for my cousins funeral, My son and I stopped in Clev. to visit my brother who lives there, also coming up from Tenn. was another bro visiting Akron for a wedding. We planned a day at the ball park to watch the Indians. My son and I arrived around noon the day of the... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are so glad to know that we were able to accommodate your needs during your stay with us. We would like to express our condolences and we hope that you are all doing fine. We hope that you had a stress-free stay and it is our pleasure to be of service to you. Thank you so much for your... More 

Melbourne, Victoria, Australia
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights and whilst the decor definitely needs updating, the beds were super comfortable and clean. The bathroom is very small however the facilities were clean. Downside.- the tiles under the vanity are loose and grimy. I was surprised to see the coffee making facilities in the bathroom next to the toilet. We moved these into the... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We appreciate your time in pointing out the areas in... More 

Travelers are raving about these Cleveland hotels

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean Hotel to include the rooms, staff was friendly and helpful. Breakfast area was clean and well stocked Everything that you want to do is in walking distance from the Hotel. However WiFi was very poor. You have to pay for parking My overall experience was very good.

Was this review helpful? Yes 3
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for your compliments, rating, and review of our high housekeeping. We are happy to hear that you found our service to be very friendly and helpful. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We are also very happy that you found our location to be convenient. It is... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I would certainly recommend staying here to my friends, etc. it was a short Uber ride to The House of Blues, etc it was affordable and really nice! The only thing I'd suggest is more guest parking. I would definitely stay here again.

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for posting this review you have of our hotel. We are so glad that you enjoyed your stay with us and thank you for recommending us to other travelers. We value your comments and we will definitely check our options regarding parking space expansion. We would love to have you back and thank you so much... More 

Phoenix, AZ
Level Contributor
86 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff here were very good. Hotel is older and the surrounding are a little questionable but it is convenient if you are going to the theater. Room is nice sized and breakfast is provided with eggs, waffles and sausage, along with yogurt and bread for toasting. Parking is in a lot next to the hotel. Okay experience and would... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. It is great to hear that you found the majority of your experience to be satisfactory. I'm glad you found our location to be convenient, and I hope you will find your expectations to... More 

Washington, D.C.
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

On the plus side, the room was huge, the bed was comfortable, the staff was extraordinarily helpful and the ventilation system was unusually quiet and efficient. On the minus side, the furnishings were somewhat shabby and the bathroom had not been thoroughly cleaned. The lighting needed to be upgraded too. Check in and check out were quick. There is a... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. On behalf of our entire staff, we thank you for choosing... More 

Mcminnville, Oregon
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here several times when needing to visit Cleveland Clinic. Older hotel, but clean, staff very accommodating, wonder bed and bedding, and great rate for downtown hotel. Breakfast good also. Free shuttle to CC and return. Parking can be an issue, but you will always find a spot if your staying here.

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for your kind comments and review regarding your most recent stay with us. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Your loyalty is truly appreciated and we can't wait to see you again! More 

Cincinnati, Ohio
5 of 5 stars Reviewed 4 weeks ago

This was our second visit and there is no other place to stay while at the Cleveland Clinic. The first visit was for many days and many trips to the Clinic, now our second. Wonderful service; John the shuttle driver got us to the Clinic at 6 AM and then made an extra trip very late to pick us up.... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. Your loyalty is truly appreciated and we can't wait to see you again! More 

Fairfield, Ohio
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My father was flown to Cleveland Clinic from Cincinnati. My Mom and I were obviously in need of a place to stay. The Clinic offers hotels on campus, although convenient, they are extremely expensive. One of the workers at the Clinic recommended the Comfort Inn. It is nothing fancy, a little outdated, but it is very clean. They offer a... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for sharing your experience and for pointing out the efforts of our staff, most especially of John Loas and Taj, to treat you like family and make you feel at home! We are all thrilled to hear that you enjoyed our services, including our breakfast and shuttle service, hotel prices, and our high standards of hospitality.... More 

Houston, Texas
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an older hotel, but kept super clean. The beds are very comfortable, complete with down comforters and 4 plush pillows. The hot breakfast each morning was actually really good. Your typical free breakfast fare (cereal, pastries, yogurts, etc.), as well as nice hot extras (waffles, scrambled eggs, sausage one day, bacon the next). They offer a special Cleveland... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for your kind comments and review regarding our high standards of cleanliness. We are happy to hear that you enjoyed our hospitality and breakfast options in our hotel, which includes waffles, scrambled eggs, and sausage! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Your comments on how we can... More 

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