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Comfort Inn Downtown

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1800 Euclid Avenue, Cleveland, OH 44115
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1 room 1 guest
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Comfort Inn Downtown
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433 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Ohio
1 review
1 of 5 stars Reviewed 4 days ago NEW

Comfort Inn Downtown Cleveland Ohio, Send my credit card a $38 bill for parking more then one month after I checked out, but My bill shows the bill was paid in full on the day I check but ad shows no fees

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212 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Clean, outdated rooms. Professional staff. Yes, the tub was oddly located but it was a great whirlpool two person tub. The breakfast had exceptionally good and fresh fruit. The room was quiet and the view out our fifth floor room was lovely looking down Euclid. Good, solid, reasonable stay.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is perfectly placed, and perfectly staffed! Basketball 1 block away along with Theatre and Art. Many restaurants within a short walk. Even a grocery store close by. The staff even better. Germaine, helped us take all our stuff to our room and we were so embarrassed we forgot to have tip money ready. He said that's OK. We... More 

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for this wonderful review you have of our hotel. We are so glad to know that you had a great stay with us and thank you so much for recognizing our efforts of providing you with great customer service. We do hope to see you and your family again soon and thank you so much for... More 

Danville, IL
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We had 2 rooms at the hotel in downtown Cleveland. My daughter and 6 year old grandson in one and my husband and I in the other. The rooms were small, but adequate and clean. We didn't spend a lot of time at the hotel as we were there for a baseball game and the zoo. We stayed 2 nights.... More 

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for raising these concerns you had during your stay with us. We value your comments and rest assured that these will be taken into consideration when discussing future improvements we will implement at our hotel. We will also check what we can do about the parking attendants you mentioned and we are very sorry about the... More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed 2 weeks ago

While my daughter was undergoing tests and the admitted to Cleveland Clinic, the staff at Comfort Inn Downtown Cleveland were exceptionally accommodating. Sharon at the front desk helped me get a room even when the inn was almost full on Thursday and on Friday, the receptionists gave me a late check out when it was uncertain if my daughter would... More 

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for such a wonderful review you have of our hotel. We always aim to give you the best service that you deserve and we are so happy to know that we were able to attend to all of your needs. We do hope that your daughter is doing fine and thank you so much for choosing... More 

youngstown, ohio
1 review
2 of 5 stars Reviewed 2 weeks ago

For the amount of money parking should be included, the fitness area only has a couple of machines if its even open. I would pay a little more down the street to have access to the pool. Free breakfast wasn't worth it.

Review collected in partnership with Amoma.com

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are very sorry to know that we weren’t able to satisfy your expectations of our hotel. We are definitely discussing ways to improve our hotel to better serve you and rest assured that your comments will be taken into consideration. We do hope that you’ll give us another chance to make it up to you and we promise to... More 

Travelers are raving about these Cleveland hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great option for a reasonably priced hotel in downtown Cleveland. Clean and comfortable. The check in and check out process went smoothly. Watch out for the hidden fees though. Our final bill was closer to $145.00.

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you so much for taking the time to post this review you have of our hotel. We are so glad to know that you appreciate our efforts in providing you with clean and comfortable accommodations and that you were able to check-in with ease. We do hope to see you and your friends again soon and thank you so... More 

Lima, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

I had read some bad reviews about the hotel but was pleasantly surprised after staying there. When you have a loved one admitted to the Cleveland Clinic, it is important to have a safe and comfortable place to return to each night. This hotel was just that for me when I returned each evening. The front desk staff were quite... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Our staff would like to thank you for recognizing our efforts in providing you with great customer service. We are so glad to know you were able to find comfort during your stay with us and that you appreciate the hard work that we put to make sure that you’ll have a clean and comfortable accommodation. We do hope that... More 

Elmore
1 review
1 of 5 stars Reviewed 2 weeks ago

This hotel is dirty, outdated and overpriced! We stayed two nights in one of the "king suites." There was a shower and hot tub area- no doors and the provided shower curtains were only on two sides- despite the fact that it sits right in the middle of the room. The only toilet was in the master suite. In our... More 

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are very sorry for the experience that you had during your stay with us as well as for the way your concerns were handled. We will definitely discuss these issues with our whole staff and rest assured that these will be worked on and improved immediately. We would never tolerate such conditions and we would like to apologize that... More 

Raleigh, North Carolina, United States
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights over Memorial day weekend. The hotel is clean and comfortable, though in a crowded part of downtown so you can hear traffic at times. Close to the majority of downtown, so we walked to Progressive Field for the game with no issues, in fact their parking lot is used by other fans going. Easy access to... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are so pleased to hear that you enjoyed your stay! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We look forward to welcoming you back during your next stay in the area. More 

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