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Comfort Inn Downtown

2.5 of 5 1800 Euclid Avenue, Cleveland, OH 44115
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Comfort Inn Downtown
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Comfort Inn Downtown
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370 reviews from our community

Traveler rating
    114
    130
    59
    27
    40
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102
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74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars NEW via mobile

Best customer service I have ever experienced at a hotel! Shuttle to the Cleveland Clinic was a great plus! Driver gave an exceptional amount of information. Manager was very helpful in getting my reservation worked out. Went over and above!

Was this review helpful? Yes 1
Charleston, West Virginia
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you want a nice, clean, in the city mix of it place to stay, the Comfort Inn should be your choice. It's location is close to all the attractions, as my wife and I, in February with teen temps, walked to most of the restaurants and attractions we visited. A nice breakfast was offered but we rarely were up... More 

Was this review helpful? Yes 1
Anderson, South Carolina
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Being a thousand miles away from home for 3 weeks for medical treatment can be extremely stressful. The staff at the Comfort Inn relieved that stress in so many ways. They were always pleasant and helpful. Max literally gave us his shirt when we needed one. Nora, Neha and the entire front desk made us feel at home. All of... More 

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North Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If you are looking for a great, clean hotel in Downtown Cleveland this is the place! The staff were very friendly! This hotel is fairly close to the Rock & Roll Museum, which was a huge plus to us, being that we didn't know the area! The breakfast at this hotel was good! Sherri (at the front desk) and the... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for taking... More 

Girard, Ohio
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

I would stay at this hotel again. We were going to Playhouse Square and this was just a block away, very convenient. We were able to walk to the show even in the winter! Breakfast at the hotel was very good. Everyone was very nice to us especially Sheila at the front desk!

Was this review helpful? Yes
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am glad that you enjoyed the breakfast and the convenient location of our hotel! We hope to impress you again... More 

Top Contributor
50 reviews 50 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were told not to go out after 5pm. At 6 pm we were told there was a gun shot and the streets weren't safe. The wailing sirens of police cars made it evident that streets were not safe. All things fun aside, the hotel was pretty terrible. Couple of marks and dirt around the room. Service was pretty good... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. I am sorry to hear that you did not feel safe during your most recent stay with us, and I want to assure you that we take the security of our guests very seriously.... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

DON'T LOOK AT ANY OTHER HOTEL IN THE AREA!! Where do I begin?? From the first phone call to this hotel to make my reservation (with Sheila) to the moment I checked out...I had nothing but the most amazing experience! My mom had surgery at The Cleveland Clinic and I stayed for 4 nights at The Comfort Inn. I travel... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

Thank you so much for acknowledging the efforts of our staff to make you feel comfortable and at home. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. Thank you again for your feedback and kind words regarding the five star service and accommodations that... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff was super helpful and went above and beyond what I would consider normal. The shuttle to the hospital was convenient and the drivers were careful and pleasant. The rooms were super clean and I thought the beds/linens felt like new. After we returned to the hotel after my surgery, the staff called to check on me. When we... More 

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

It is always exciting for us to read such positive reviews from our valued guests. I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient for their hospital visits.It is rewarding to learn that we were able to ease your stress... More 

2 reviews
5 of 5 stars Reviewed January 27, 2015 via mobile

I am a patient at the Cleveland Clinic, but I live out of state so whenever I have an appointment I have to get a hotel room. I will always choose Comfort Inn! They have been more than willing to acommodate any need that I have had; they have exceeded my expectations (which are VERY high) to always make my... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have always been successful. We very much appreciate your loyalty and we hope to impress... More 

Spring Arbor,Mi.
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2015

I just really enjoyed my stay at your hotel,everyone was so helpful. It was a first class hotel in my estimation. I really appreciated the shuttle to the hospital each day of my 5 day treatment,without it I would not have been able to under -go my much needed treatment at all. The shuttle drivers were very friendly,and John was... More 

Was this review helpful? Yes
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is so wonderful to hear of the great impression we made with our amenities and services. We greatly appreciate that you've taken the time to tell us what a wonderful impression our... More 

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Additional Information about Comfort Inn Downtown

Address: 1800 Euclid Avenue, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Number of rooms: 130
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Also Known As:
Comfort Inn Downtown Hotel Cleveland
Comfort Inn Cleveland
Cleveland Comfort Inn
Comfort Inn Downtown Cleveland, Ohio
Hotel Style:
#9 Family Hotel in Cleveland
#17 Business Hotel in Cleveland

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