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Comfort Inn Downtown

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1800 Euclid Avenue, Cleveland, OH 44115
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Comfort Inn Downtown
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Comfort Inn Downtown
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393 reviews from our community

Traveler rating
    120
    142
    62
    28
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Essex, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This is the second time we have stayed at this hotel and we will book again. It is just what we need to have for going to Beachland Ballroom and other places easy to find and the staff is very friendly trying to make your stay enjoyable.

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Top Contributor
98 reviews 98 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This property is very close to The Cleveland Clinic which is beneficial for those that need to be close. The rooms are very nice however, the front desk staff is sometimes less then friendly. While they are compentent, they do lack charm. The breakfast is standard, nothing special. All in all it is worthwhile,just be aware that parking is $9.50... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Great rates for Cleveland Clinic Patients and always able to get a room even on short notice. Very close to the Cleveland Clinic. Able to eat at the motel before your appointments. You able to help with your bags if you need to.

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

I'm pleased to learn that you enjoyed your stay! I am glad that you enjoyed the value and the convenient location of our hotel to Cleveland Clinic. Thank you for taking the time to share your experience. More 

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel makes customer comfort a priority, from check-in to departure. Its location is superb, walking distance to Playhouse Square, Cleveland State University, and Asian-town only a few blocks further. The rooms are sufficiently spacious, quiet and clean. The staff continues to be the best aspect of all, taking pride in their work and displaying friendly helpfulness in all they... More 

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every... More 

Waterford, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I enjoy staying at this Inn. The staff make you want to come back. Anything you forgot they always have. The best part is the shuttle. The driver this time was John Loas he was very friendly and knowledgeable and always on time. The manager Max is always friendly and very helpful. In the summer I stayed here just for... More 

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Pretoria, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We took a room in this hotel due to its convenient location and parking availability. The staff were very pleasant and helpful, but otherwise the place needs some serious attention and is generally a mess. The price was US$ 170, but it is a US$ 45 hotel. They claim to have hi-speed wifi, but very slow and intermittent is how... More 

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We appreciate your time in sharing the details of your recent experience with us. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. If... More 

Ottawa, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was comfortable, the staff was very polite and helpful. The shuttle driver, John Loas, was helpful and friendly. The offering of the shuttle and free parking for people with patients at Cleveland Clinic was my deciding factor in staying there. I appreciate their hospitality and kind words during a difficult time.

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

It is always rewarding for us to read such positive reviews regarding staff hospitality. I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. I am happy that we were able to help you and support... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I would definitely recommend this hotel. First off it has been remodeled since all of the photos and is still in the process of being remodeled. The linens, TV and bathroom had been remodeled from the photos on this site. The one area where the hotel could use improvement is the doors have huge gaps under them, the windows are... More 

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

We are all thrilled to learn that you enjoyed such a pleasant experience with us. It is wonderful to hear of the great impression we made with our amenities and services. We also appreciate your suggestions for improvement on our amenities and look forward to impressing you during future stays. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I WOULD MOST DEFINITELY RECOMMEND THIS HOTEL THE ROOM WAS comfortable and the staff was The greatest I was there due to illness in family. I WAS NOT sure how long my stay would be and the staff did everything that was possible to accommodate me and my grand daughters on a daily basis.I want to thank 3 wonderful ladies... More 

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HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Dear Mr. Randall, It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am glad that our staff were able to help you and support you during such a stressful... More 

Parkersburg, West Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

the best part of this visit was the shuttle driver John Loas very friendly, helpful taking us to the clinic and back.Gave information on the hotel, the clinic, the city, how to get to landmarks. I feel like he was very helpful to get us through this difficult visit safely and made us feel better on our trip.

Was this review helpful? Yes 1
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review

Thank you for sharing this heartfelt review of our hospitality and accommodations.I can't begin to tell you what it means to us to hear from guests like yourself who found our accommodations and services to be so welcoming and convenient in a time of need. We will share your comments with our staff and we look forward to your next... More 

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