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Inn of Chagrin Falls

87 West St, Chagrin Falls, OH 44022
Inn of Chagrin Falls
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45 reviews from our community

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Traveler rating
    23
    13
    3
    3
    3
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5
24
3
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norwich, Connecticut
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location. We were able to walk the wonderful downtown streets of Chagrin Falls. Also able to have great views of the actual falls. Room was very comfortable. Plenty of space. Breakfast a little meager, but adequate.

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Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this review

We look forward to your return! More 

Banbury, United Kingdom
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed for two nights at the Inn of Chagrin Falls when my company booked seven rooms for a small conference in June 2015. This is quite an old building by US standards which gives the hotel a uniqueness and charm but also brings certain challenges. Parking is limited during the day but a local business provides more spaces in... More 

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Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this review

Thank you for your insightful review. We appreciate your honest and objective evaluation. We take great pride in creating a positive overall experience for our guests. Reviews, such as yours, truly helps guide us in how we can improve on making that happen. More 

Dundee, United Kingdom
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed June 17, 2015

We were visiting here from Scotland as I was speaking at Parkside Church and they kindly put us up. To be honest I was expecting the usual soulless artificial corporate hotel that dominates the American scene. However this was a complete surprise - comfortable, different, tastefully decorated, delicious food (although as usual in US hotels the breakfast was nothing to... More 

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Manager_InnCF, Manager at Inn of Chagrin Falls, responded to this review

We often hear how pleasantly surpised our guests are at the beauty and charm of Chagrin Falls - "not what I expected coming to Cleveland". Thank you for reaffirming what we think about this amazing little town! I'm glad your stay at The Inn didn't leave you with another corporate hotel experience. We hope you will find another reason to... More 

Isle of Skye, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 16, 2015

I love this place. The Inn, that is. Chagrin Falls, too. The rooms are attractive, spacious, and nicely furnished - the beds comfortable and large. The staff are unfailingly polite and friendly. The Gamekeepers Tavern next door serves excellent food and the attached Little Bar (open Wed to Sat) is a pleasant place to have a drink. WiFi is free... More 

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Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this review

Thank you for your review. I'm glad your stay and overall visit in Chagrin Falls was a pleasant one. Breakfast has always been somewhat of a challenge. The Inn does not have kitchen facilities (Gamekeeper's Taverne is a seperate entity, including staff), which greatly limits our offerings. With this said, we do try to provide a selection of items that... More 

Lincoln, Nebraska
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 6, 2015

INCONVENIENT-5 only 5 parking spots in a busy commercial area. -No elevator and no bellman, schlep your bags on your own. -continental breakfast was below acceptable. - A/C. Could not keep up. I do not recommend. Nice neighborhood, Starbucks, etc

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Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this review

I'm sorry your stay did not meet your expectations. Parking is in fact limited, as we are in a bustling and popular business community. We do have additional overnight parking behind the Inn and it sounds as if you were not advised of that upon your check-in. Unfortunately, we do not have the demand to support hiring a bellman. We... More 

Northborough, Massachusetts
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 5, 2015 via mobile

This inn is in a historic bldg, so is full of nooks and cranny's and the amenities are not always as perfect as a Hilton, but I loved it. Breakfast was excellent (continential, but with good english muffins, bagels, and homemade muelsli.). Towels were thick and fluffy, the welcome cookie was very tasty. The common room was very comfortable, and... More 

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Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this review

I'm happy you enjoyed your stay! We are lucky to be located in beautiful downtown Chagrin Falls but also fortunate to be in a building steeped in so much history. There are definite differences when compared to staying at large corporate chain - but we are delighted you appreciated the difference. We hope to see you again. More 

Dallas
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed December 27, 2014

My wife and I travel to Cleveland every Christmas to visit family. We have been staying at the Inn of Chagrin Falls every time we visit - over 10 years. Having just returned from this year's trip, I thought I'd share my impressions of the town and the Inn. The Inn looks newer from the outside than the inside -... More 

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Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this review

We have enjoyed the many years of your company! It has been our pleasure and delight having you as our guests and "friends". More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 17, 2014 via mobile

I have been a client of the hotel since 1998. The food is excellent and the rooms are wonderful. The hotel has 5 F&B venues including an outdoor facility, and 4 bars. They have a good selection of wines. The staff is friendly and attentive to the needs of guests. The location is very safe and within walking distance to... More 

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Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this review

Mr. M; Thank you for your loyal business over the years. As always, we are here to assist you with your corporate and leisure guests. More 

Cleveland, Ohio
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 16, 2014

Was visiting for the night and had stayed here years ago. A bed and breakfast type inn. A old historical inn that is renovated and very nicely decorated! Very clean and comfortable king bed! Made reservations last minute(day before arrival). Very fortunate to to get a king bed and pull out sofa for our son. The front desk was so... More 

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Manager_InnCF, General Manager at Inn of Chagrin Falls, responded to this review

I was indeed here and had the chance to meet you and your wonderful son at check-in! Delighted to know you had such an enjoyable stay. I will share your kind remarks with Jen. Don't wait another three years before returning! ~Cynthia More 

Hale, United Kingdom
Level Contributor
119 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed November 6, 2014 via mobile

I travel a lot on business and judge hotels on some must have and nice to have criteria. Must haves - cleanliness, room amenities that work and lots of sockets, comfy bed, great wifi, great shower. Nice to haves - staff that go the extra mile, no lines at check in, automatic check out, lots of tv channels including sports... More 

Was this review helpful? Yes 1
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