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All 2 Brooklyn hotels

Extended Stay America - Cleveland - Brooklyn

2.5 of 5 Hotel   |   10300 Cascade Crossing, Brooklyn, OH 44144
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Extended Stay America - Cleveland - Brooklyn
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52%
Ranked #2 of 2 hotels in Brooklyn
A recent review
  • Overview
  • Reviews (42)
  • Photos (7)
  • Amenities
  • Q&A
  • Room tips (14)
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42 people have reviewed this hotel

Traveler rating
    13
    8
    4
    9
    8
See reviews for
6
5
9
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 2 days ago NEW

The room was large. Perfect for long term stay because it has a kitchenette, fridge. But if you are staying for 2-3 days you are probably pay extra for things you don't need. The room was not the cleanest. There were stains on the carpet and the room had a strong smell. Grab-go breakfast is a snack consisting of apple,... More

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Marysville, Washington
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have traveled a lot for business and pleasure over the years, and this property was among the bottom 10% of any that I have stayed in. Now, in their defense, I did have to book last minute and I booked through an on-line site and combined it with a reduced air fare. If I hadn't been in such a... More

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Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you for your recent review of your stay. We are so disappointed that your experience at our hotel was not to your satisfaction. We are scheduling a renovation of our hotel to improve our guest's experience. We will also be working with our front desk staff to ensure that we are taking care of our guest's requests in a... More

NJ
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Our first impression of the hotel was the overflowing trash cans and shady-looking characters loitering around the entrance. The woman at the check-in desk was pleasant, but what wasn't so pleasant was the view hotel laundry room and gigantic piles of dirty laundry through the open door behind the desk. After driving around to the back of the hotel to... More

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Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the cleanliness issues and odor that you encountered at our hotel. In response to your feedback, I will be meeting with our housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated.... More

2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Poor service, noisy guests, staff willingness to help was terrible. I've never stayed in 5 star, fancy hotel, just affordable regular ones for the working middle class folks. This hotel was probably in my bottom 3 of worst hotels I've stayed at.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Your review for our hotel was recently brought to my attention. I was disheartened to read that you received such poor service from our staff. In direct response to your feedback, I will be meeting with my staff to review our customer service standards and expectations. Thank you very much for bringing this to our attention. Please do not hesitate... More

Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was a decent place for the price. It was much more outdated than other Extended Stay America hotels I've stayed in. The furniture was old, as were the fixtures in the room. It was a 16 minute drive to the Rock and Roll Hall of Fame downtown, the reason we were visiting town. Overall, an acceptable stay, but nothing... More

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Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you for your recent review of your stay. I am glad to hear that you enjoyed our rates and our pet-friendly policy. As well, I am happy that you were pleased with our location during your visit. Still, I apologize that you found our hotel to be somewhat outdated. Your comments will be helpful as we continue to improve... More

michigan
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The Hotel was easy to find, my first assigned room was 315 and it was a room for the chain smoker as the coloring of the molding was YELLOWISH and my allergies were going nuts so I left the room and went down to the front desk and Christy F relocated me to the 1st floor and the room was... More

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Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that you were placed into a smoking room upon check in. Still, we are glad to know that we were able to resolve that issue for you by getting you into a non-smoking room and you were able to enjoy the rest of your stay.... More

1 review
1 of 5 stars Reviewed June 18, 2014 via mobile

This was the worst hotel I have ever stayed in. The sink was leaking, the linens on the bed were covered with stains and hair, the furniture was old, wood was chipping from the cabinets and dressers, the bed was very uncomfortable. The only good things about my stay was the area and the friendly staff. I was very dissappointed!!!

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USA
Top Contributor
50 reviews 50 reviews
45 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed June 16, 2014

This is a newer, but otherwise typical ESA property. I just stayed for a weekend, but these hotels are ideal for longer stays. Room was basic/nice, but could have been cleaner. Bed was a little hard for my liking. Internet worked flawlessly. Free breakfast has no protein. Parking is ample and close. There are several restaurants in walking distance and... More

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Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Thank you so much for posting a review of our hotel. We apologize that parts of the room did not meet your expectations. We are constantly working on improving and appreciate your feedback. Thank you again for your kind words. We would love to provide you with another comfortable stay in the future. More

Oakville, Canada
2 reviews
4 of 5 stars Reviewed June 12, 2014

I've purposely come to this hotel three times in my last three visits to Cleveland (in two months). Location is great, close to highway, restaurants and the places I need to go to. Room was clean. Lots of towels, and clean sheets. Good size tv and a kitchenet where I prepare my breakfast. I like the fact that there's no... More

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Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Alvaro - Thank you for taking the time to write a review . I'm so pleased to hear that you enjoyed your multiple stays while visiting Cleveland. We look forward to having you stay with us again in the future! More

1 review
5 of 5 stars Reviewed May 24, 2014

Great place to stay. If I am in the area I would stay at this place again. Crystal the night clerk is the best! Great selection of eats withing walking distance and a short trip to Cleveland. The place was clean and the area was not sketchy at all.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Brooklyn, responded to this review

Scott - The team and I appreciate your kind remarks. It's great to hear that our staff made such a wonderful impression and that you enjoyed your stay with us. I will be sure to share your kind comments with Crystal and the rest of our team. We look forward to welcoming you back in the future! More

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Additional Information about Extended Stay America - Cleveland - Brooklyn

Address: 10300 Cascade Crossing, Brooklyn, OH 44144
Phone Number:
Location: United States > Ohio > Brooklyn
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Cleveland - Brooklyn 2.5*
Reservation Options:
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Also Known As:
Extended Stay Brooklyn
Extended Stay America Brooklyn
Brooklyn Extended Stay
Extended Stay America - Cleveland - Brooklyn Ohio

7 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (1)
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Other (4)

Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
104

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