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All 5 Brook Park hotels

BEST WESTERN Airport Inn & Suites Cleveland

2.0 of 5 Hotel   |   16501 Snow Rd., Brook Park, OH 44142-2778
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Ranked #2 of 5 hotels in Brook Park
A recent review
3 of 5 stars reviewed 1 week ago
Rodney S Farmington, New Mexico
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157 people have reviewed this hotel

Traveler rating
    47
    54
    28
    14
    14
See reviews for
44
40
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Farmington, New Mexico
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The shuttle driver was friendly and helpful. They serve 2 hotels and run every hour. The hotel is within walking distance from a Bob Evens and a Goody's. There are 2 other hotels in the area, but this one has the best ratings. The stay was quiet. The front desk clerk was the only one working and I had a... More

Was this review helpful? Yes
Peoria, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This hotel is normal for any Best Western I have stayed. I find that this chain of hotels to be generally unclean. The "breakfast they serve is inedible. Who wants to eat a hard boiled egg that has been peeled by someone else? Can't imagine what germs or disease might be on those eggs. Last time I'll allow Best Western... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Geenville, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Best customer service friendly and personable. Shuttle service same comment;very efficient delivery and pickup. 24 hour/day and delivery at other times as needed.Went the "extra mile". Some food made available prior to opening time for early departure.Close to airport.

Review collected in partnership with Best Western

Was this review helpful? Yes
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Dear Valued Guest, Thank you for your recent stay with us and taking the time to completing our online survey. We appreciate and value your feedback. I am pleased your stay went well and we offered the extra mile during your stay. I will be sure to pass on the feedback to our staff! If I can be of further... More

Buffalo, New York
1 review
5 of 5 stars Reviewed 1 week ago

I was happy with the accessibility of this hotel. Yes, I was a little put off by the lack of automatic doors, but once we got inside, we found that the entire first floor was wheelchair accessible, and the accessible rooms were just that. Large bathrooms, wide doorways, easy to maneuver.

Review collected in partnership with Best Western

Was this review helpful? Yes
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Dear Valued Guest, Thank you for your recent stay with us and completing our online survey. We appreciate and value your feedback. I am pleased the room types you requested was accommodating for your stay and thank you for sharing that in your comment as well. If I can be of assistance in the future please don't hesitate to contact... More

Orange, California
1 review
5 of 5 stars Reviewed 1 week ago

We had a great stay!! The Hotel room was very clean and nicely decorated and the breakfast was great. The staff was really friendly and helpful also. Definitely would recommend this Hotel. Couldn't have asked for a better stay.

Was this review helpful? Yes
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Dear Valued Guest,, Thank you for taking the time to provide feedback during your recent stay with us. We appreciate and value your feedback. I am pleased to know your stay was comfortable and clean. If I can be of further assistance please don't hesitate to contact me at 216-267-9364. Yours in Hospitality, Donna P More

1 review
3 of 5 stars Reviewed 1 week ago

Very odd location. Very difficult to find. Nowhere to stroll or visit. Only place to eat is a steak house, opens only in evening. Town is small, pleasant but only place to visit. Or the Outlet Mall locoed behind the hotel but accessible only by a car which takes 10 minutes.

Review collected in partnership with Best Western

Was this review helpful? Yes
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Dear Valued Guest, Thank you for your recent stay at Best Western. We appreciate and value your feedback. I am a bit puzzled by the comment provided. There are two restaurants located across the street that are open for breakfast, lunch and dinner. We are conveniently located directly off of Interstate 71. We do not have an outlet mall located... More

Florida, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Pros: overall good value, location, working TV and lights, good internet connection, desk, decent breakfast Cons: rooms could be cleaner, shower curtain, dirty and worn towels, pets allowed in rooms, terrible pillows

Review collected in partnership with Best Western

Was this review helpful? Yes
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

Mississauga, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed a overnight enjoyed the room and the very helpful staff. The Rock Hall was so awesome that we wanted another visit. Booking a second night was a no-brainer! Checked out after our second day at the Rock Hall and set out to go to our next destination. My car had a flat tire! I came back the the... More

Was this review helpful? Yes
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Dear Valued Guest, Thank you for your recent stay with us and completing our online survey. I am pleased to hear how accommodating the staff was to your needs regarding the flat tire. I am also pleased to hear of the great time you had at the Rock Hall, for it is an awesome site to see! Thank you for... More

Mooresville, North Carolina
Top Contributor
85 reviews 85 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a large group come from out of state for a wedding and booked about a dozen rooms here. They were spacious with large bathrooms. The staff is very friendly and professional. Although the breakfast room was small, the staff helped everyone feel comfortable and kept items stocked.

Was this review helpful? Yes 1
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Dear Valued Guest, Thank you kindly for your recent stay with us. We appreciate and value your feedback. I am pleased you enjoyed your room, found the staff to be helpful and professional and we are glad we could assist you during the wedding event! Please feel free to contact me if I can be of further assistance, 216-267-9364. Warmest... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It's a nice hotel. The hotel has an indoor pool. The rooms are comfortable. It's a nice place to spend a night while traveling. Close to the Airport. I have no complains, except for this form, that requires me to write 200 characters.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Dear Valued Guest, Thank you kindly for your recent stay with us as well as for completing our online survey. I am glad you were comfortable during your stay and enjoyed the indoor swimming pool. We value and appreciate your feedback. By telling us what you like or did not like, this will help assist our hotel. I hope you... More

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Additional Information about BEST WESTERN Airport Inn & Suites Cleveland

Address: 16501 Snow Rd., Brook Park, OH 44142-2778
Phone Number:
Location: United States > Ohio > Brook Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Airport Inn & Suites Cleveland 2*
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Also Known As:
Best Western Airport Hotel Brook Park
Best Western Airport Inn And Suites
Best Western Brook Park
Brook Park Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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64

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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