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All 5 Brook Park hotels

Holiday Inn Express Brookpark - Cleveland Airport

2.5 of 5 Motel   |   16330 Snow Rd, Brook Park, OH 44142
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Ranked #1 of 5 hotels in Brook Park
A recent review
4 of 5 stars Reviewed September 23, 2012
Ken L South Bend, Indiana
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87 people have reviewed this hotel

Traveler rating
    27
    32
    7
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    10
See reviews for
22
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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There are newer reviews for Holiday Inn Express Brookpark - Cleveland Airport
See the most recent reviews
Nebraska
Top Contributor
96 reviews 96 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed October 1, 2012

They are adding a third floor while trying to continue business below. Lots of bare ceilings & floors. Rooms definitely need to be upgraded. Will be a nice place months from now. Very handy to the airport.

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IHGCare, Guest Relations Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear HuskerTraveler2, Thank you for your input regarding your recent stay with us. We utilize all comments so that we know when we are doing a good job and where we have opportunities to improve. I apologize for the inconvenience that you experienced during your stay. As you noted, we are constructing the property and hope you will come back... More

South Bend, Indiana
Top Contributor
101 reviews 101 reviews
25 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed September 23, 2012

If you're in and out of the airport this is a really close location. It is a clean, friendly place to stay. Courteous, attentive staff. Engaging airport shuttle drivers. Grab something to eat before you leave the airport 'cause there is not much close by. Bob Evans is a short walk, that's about it. I ended up getting a pizza... More

Was this review helpful? Yes
David B, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for having stayed with us. Your reviews are taken seriously and we look forward to your return visit. The entire third floor addition and remodeling should be completed by March 2013. More

Cleveland, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 26, 2012

The damned place is under construction.First the telephones were playin an obnoxioius 2 hour game of ♪ ring ring ♪,haha-you missed (the call),♪ ring ring ♪,haha-missed again.Since the phones were not working I decided to walk down 2 the service counter,I could hear the phones where playing that tune with the entire floor. It was banannas!The hot tub/jacuzzi leaks to... More

Was this review helpful? Yes 1
IHGCare, IHGCare at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear aidaca, Thank you for taking the time to write a review of our hotel. I am pleased that you found our location satisfactory. Please accept my sincerest apology for any inconvenience brought by the malfunctioning of the telephone lines. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance... More

Livermore, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 23, 2012

It is unbelievable this hotel is allowed to stay open right now. I walked in very late last night to see tiles missing in the ceiling, carpet missing and lots of new sheetrock. I discovered they are adding a third story and still trying to make money without even a mention of the construction when making a reservation or anywhere... More

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Marysville, Ohio
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 13, 2012

My husband and I travel a lot due to the need to exhibit our artwork in many cities. We were hoping for a nice clean place to sleep and a little of the amenities we are used to at HIE, despite the construction activities we were already aware of through TripAdvisor. Upon arrival, we were made aware that they were... More

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1 review
1 of 5 stars Reviewed August 11, 2012 via mobile

Told we had a bigger room and the place was under renovation no ceilings and pool was closed dust everywhere and smelled of a construction sight cigarettes included. Should be closed by current conditions. Room numbers are not even in order. Switched us to bigger room then the AC didn't work and it smelled of.must and mold

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Dallas, Texas
Top Contributor
88 reviews 88 reviews
72 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed August 11, 2012

I know Holiday Inn spent considerable time and treasure to update and modernize the brand, but this property is exactly what they were supposed to be trying to get away from... Here are the minimal good points and only reasons it gets the second “dot” from me instead of one: Staff is pleasant and accommodating; internet works well; television is... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear wouldbeworldtraveler, Thank you for providing us with a very considerate review. I appreciate the compliments about our staff and I am delighted that you liked the amenities in your room. However, it is our regret that you were not satisfied with the quality or conditions of the room you received. I am sorry that our air conditioning units caused... More

Miramar Beach, Florida
Top Contributor
104 reviews 104 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed July 30, 2012

The Holiday Inn Express chain does itself a great disservice when they do not warn you of such a shabby, well past the need for renovations hotel. Lobby in construction but the rooms are what is bad. On the first floor, I opened my door to the strong smell of mildew. The AC doesn't work well. The beds are worn.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear USShredder, Thank you for taking the time to convey your comments regarding your recent experience with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. Please accept my sincere apologies for the inconvenience you experienced due to the on going renovations, room accommodations and hotel... More

D.C. Metro (Maryland side)
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
101 helpful votes 101 helpful votes
1 of 5 stars Reviewed July 28, 2012

The title says it all. There is no saving grace about this hotel. Even at places that are atrocious, I can come up with a good, and sometimes something that is great, not here though. The Good- Absolutely nothing The Great - Absolutely nothing! Why You'd Avoid - The staff was not only not pleasant, they were downright rude. The... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear blewjaye, Thank you for being a Platinum Priority Club member and for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have... More

Columbus, Ohio
1 review
1 of 5 stars Reviewed July 26, 2012

The room was clean. Since the hotel is under renovation part of the roof is missing. We heard a tarp whipping in the wind all night. The air conditioner in our room couldn't cool the room and It was too warm and muggy to sleep. We heard another person complain about the same thing. The workers started pulling wires overhead... More

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Additional Information about Holiday Inn Express Brookpark - Cleveland Airport

Address: 16330 Snow Rd, Brook Park, OH 44142
Phone Number:
Location: United States > Ohio > Brook Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Brookpark - Cleveland Airport 2.5*
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Brookpark/Cleveland Hopkins Airport hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brookpark, OH and Stay Smart at the Holiday Inn Express hotel while attending the following IX Center events: World Alpaca Owners & Breeders Association National Conference June 3-7National Sports Collectors Convention July 29-August 2Cleveland Women's Show September 11-13RV Bargain Expo September 11-13Famous Tri State ExpoSeptember 15-16Ohio Accounting ShowSeptember 23-24Midwest Marketing ShowOctober 7-8Oktoberfest October 23-25Fabulous Food Show November 13-15By Hand Fine Arts Show November 13-15Cleveland Christmas Connections November 20-22 ... more   less 
Number of rooms
67

Questions & Answers

Questions? Get answers from Holiday Inn Express Brookpark - Cleveland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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