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Holiday Inn Express Brookpark - Cleveland Airport

2.5 of 5 16330 Snow Rd, Brook Park, OH 44142
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Holiday Inn Express Brookpark - Cleveland Airport
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Holiday Inn Express Brookpark - Cleveland Airport
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99 reviews from our community

Traveler rating
    30
    37
    9
    11
    12
See reviews for
23
20
9
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Express Brookpark - Cleveland Airport
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Allentown, Pennsylvania
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 12, 2014

I stayed here on a business trip. Very convenient to the airport and car rental return. I had a king bed on the third floor. The hotel appeared to be recently renovated. it was very clean and the staff was very polite and helpful. Complimentary breakfast was very good and the y even had pizza when I checked in. The... More 

Was this review helpful? Yes
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear ck47638- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We thank you for the wonderful feedback provided during your stay. We are always looking for ways to accommodate the guest needs and our staff continues to provide that excellence in service. Thank you again and hope to you see you back again soon.... More 

Clarion, Pennsylvania
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 6, 2014

This has always been our Go To PARK & FLY Hotel for the night before and sometimes the night after flights from the Cleveland Airport. Upon arrival, we scheduled our shuttle ride to the airport and provided our return day and time. When we got into our room, there was a distinct musty smell, but we didn't make a huge... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Clarion98- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We would like to apologize for the inconvenience you experienced at our hotel. We take matters like this very seriously and have taken the necessary actions so that it will not happen in the future. We value our our guests and the experience you... More 

Canton, Ohio
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 27, 2014

We stayed here to be near the airport for an early morning flight. The room was very nice as was the lobby area. I booked it under my rewards points. Warning, you can't use the stay,park,fly option with rewards points! It is just down the street from the park and fly's. hotel shuttle available. They were in the middle of... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Shelbygirl07- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay with us. Our staff strives to provide excellence in service and our management continues to improve the quality standards of our hotel facilities and guest rooms. Thanks again for staying with us. Hope you see... More 

Laurel, Maryland
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 25, 2014

We found ourselves driving to Cleveland for an immediate family members funeral. We both read the reviews of this location on TA and decided to give it a try. We were fortunate enough to snag the last room with a King bed. We both enjoyed the cleanliness of the parking lot, lobby and room. We stayed three nights. The breakfast... More 

Was this review helpful? Yes 1
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Mary K - Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We are so delighted you enjoyed your stay for the unfortunate reasons. I want to apologize for the rudeness you experienced with one of our staff members. We can assure you that it will not happen again. The guest comes first at... More 

Altoona
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2014 via mobile

Hotel was clean & conveniently located to our destination (the Rock & Roll Hall of Fame). The indoor pool, although not as big as expected, definitely kept our kids entertained the night we stayed. Great continental breakfast with lots of options. We paid a few dollars more for an "executive" room with two queen beds on the third floor. Definitely... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We love it when families come stay at our hotel. We are a family-friendly hotel and we always enjoy seeing folks visiting the area. Thank you for the great feedback as our staff loves reading about the impact they have to the guest experience. Thank you... More 

Davis, CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 13, 2014

Having just flown in from Europe and a stay at some much fancier hotels, I was not really expecting much, but the staff did a great job of making me feel welcome. All the amenities worked and they even had a coin-op laundry facility. The restaurant was pleasant, with a very friendly staff, and the food was reasonably priced and... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Our staff continues to provide excellence in service and quality. Exceeding expectations for our guests are what make this hotel unique. The guest experience is everything and that truly makes this hotel special. Thank you for staying with us. We hope to see you back again... More 

Baldwin, Maryland
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 5, 2014

An older, three story facility which looks as though it's in a constant state of renovation, the hotel is very conveniently located to the Cleveland Airport, approximately a five minute drive from the car rental lot, located in both a commercial & residential area. Next door to a Bob Evans restaurant with another family restaurant, Dunkin Donuts and shopping center... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We want to be sure we accommodate the guest needs and exceed expectations. Our staff continues to provide excellence in service and quality. Look forward to seeing you again soon. Thank you again for your positive feedback. Management More 

Ohio
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 3, 2014

I enjoyed my stay. Check-in was efficient and processed by a pleasant staff member. The building's exterior and the lobby were clean and well maintained. The hallway to my second floor room was well-lit, clean, and in good repair. The room was of good size, clean, and well-equipped with a small refrigerator, microwave, 40+ inch LED TV, and large slide-out... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We appreciate your positive feedback as our staff continues to provide excellence in service and quality. Please do come back and see us again soon. Thanks! Management More 

Huron, Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 14, 2014

I stayed there recently while commuting to Canton, Ohio. The Staff was very friendly and the rooms were very comfortable and the breakfast bar attendant was very pleasant. Great selection of food. I would highly recommend this hotel if staying in Cleveland. Their proximity to the highway and airport and downtown and shopping and restaurants is perfect. Free airport shuttle... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Our staff provides excellence in service and quality and that’s what makes this hotel unique. The hotel is located in close proximity to the airport and highway which is always a plus for travelers. Thank you for all your kind words about our hotel and staff.... More 

Saginaw, Michigan
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 2, 2014

We checked in about 3:30 PM and the young lady that checked us in was helpful and friendly. She answered all our questions and gave us good advice for places to eat and for my wife to shop. If you have a room on the upper floors and like to use the stairs, ask to see a chart of the... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. The details matter to us and we want to ensure that the guest is take care of during your entire stay. Thank you for your feedback and our staff really enjoyed reading about the positive experience you had with us. Thank you again for staying with... More 

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Additional Information about Holiday Inn Express Brookpark - Cleveland Airport

Address: 16330 Snow Rd, Brook Park, OH 44142
Phone Number:
Location: United States > Ohio > Brook Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brookpark - Cleveland Airport 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn

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