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Holiday Inn Express Brookpark - Cleveland Airport

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16330 Snow Rd, Brook Park, OH 44142
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Holiday Inn Express Brookpark - Cleveland Airport
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Holiday Inn Express Brookpark - Cleveland Airport
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103 reviews from our community

Traveler rating
    30
    38
    11
    11
    13
See reviews for
23
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Express Brookpark - Cleveland Airport
See the most recent reviews
Monroeville
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2014

We stayed at this Holiday Inn Express on Saturday 10/11. We were greeted by the best customer relations/desk clerk, we have ever had. I wish we had gotten his name, but we didn't. I have never been so warmly received anywhere. We checked in aprox. 5 pm, he was intelligent, helpful, friendly and you could tell that he either loved... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Liz S- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Exceeding guest expectations are what make this hotel unique. We thank you for the kind words. Our staff continues to provide excellence in service and quality. Please do come back and see us again soon. Thank you again for staying with us. Management. More 

Rochester
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2014

We stayed one night. Comfortable bed and pillows, clean bathroom, used the fitness room, breakfast food had a good selection and was very good for an express meal. There was hallway noise during night and morning but I expect that when not at home. Nice staff!

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Hi MC Gang- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Our staff is trained to provide the best quality and service. That's what makes this hotel unique. We always try to exceed expectations. That's our motto with over 50Megs of Internet + 300 Channels of DirectTV. Thank you for staying with us and... More 

MSP
Top Contributor
77 reviews 77 reviews
44 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed September 30, 2014

Stayed here for 1 night on business. Room was very nice, new, clean. Had a business suite near the business lounge which was nice. Staff was very nice, had pizza and cookies at check in which was a nice treat. Next door to Bob Evans. Close to airport.

Was this review helpful? Yes 1
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We always take care of our guests and want to exceed them by providing good service and a clean stay. Thank you for staying with us and hope you see you back again soon. Management More 

Honolulu, Hawaii
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 18, 2014

Stayed here at HIE Cleveland Airport during a recent trip. They accommodated my early check in. The room was on the small side, but it had the king bed, microwave oven, refrigerator that I wanted. I had leftovers, so I didn't try the complimentary hot breakfast. I exercised a bit by walking a three mile course. Enjoyable stay, and one... More 

Was this review helpful? Yes 1
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear HaveRiceWillTravel- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. As a Senior Contributor for Trip Advisor, we thank you for your kind words. We strive to provide excellence in quality and service and that's what makes this hotel unique. Thank you again for staying with us and hope to see you back again... More 

Allentown, Pennsylvania
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 12, 2014

I stayed here on a business trip. Very convenient to the airport and car rental return. I had a king bed on the third floor. The hotel appeared to be recently renovated. it was very clean and the staff was very polite and helpful. Complimentary breakfast was very good and the y even had pizza when I checked in. The... More 

Was this review helpful? Yes
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear ck47638- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We thank you for the wonderful feedback provided during your stay. We are always looking for ways to accommodate the guest needs and our staff continues to provide that excellence in service. Thank you again and hope to you see you back again soon.... More 

Clarion, Pennsylvania
Top Contributor
57 reviews 57 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 6, 2014

This has always been our Go To PARK & FLY Hotel for the night before and sometimes the night after flights from the Cleveland Airport. Upon arrival, we scheduled our shuttle ride to the airport and provided our return day and time. When we got into our room, there was a distinct musty smell, but we didn't make a huge... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Clarion98- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We would like to apologize for the inconvenience you experienced at our hotel. We take matters like this very seriously and have taken the necessary actions so that it will not happen in the future. We value our our guests and the experience you... More 

Travelers are raving about these Brook Park hotels

Canton, Ohio
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 27, 2014

We stayed here to be near the airport for an early morning flight. The room was very nice as was the lobby area. I booked it under my rewards points. Warning, you can't use the stay,park,fly option with rewards points! It is just down the street from the park and fly's. hotel shuttle available. They were in the middle of... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Shelbygirl07- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay with us. Our staff strives to provide excellence in service and our management continues to improve the quality standards of our hotel facilities and guest rooms. Thanks again for staying with us. Hope you see... More 

Laurel, Maryland
Top Contributor
51 reviews 51 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 25, 2014

We found ourselves driving to Cleveland for an immediate family members funeral. We both read the reviews of this location on TA and decided to give it a try. We were fortunate enough to snag the last room with a King bed. We both enjoyed the cleanliness of the parking lot, lobby and room. We stayed three nights. The breakfast... More 

Was this review helpful? Yes 1
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Mary K - Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We are so delighted you enjoyed your stay for the unfortunate reasons. I want to apologize for the rudeness you experienced with one of our staff members. We can assure you that it will not happen again. The guest comes first at... More 

Altoona
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2014 via mobile

Hotel was clean & conveniently located to our destination (the Rock & Roll Hall of Fame). The indoor pool, although not as big as expected, definitely kept our kids entertained the night we stayed. Great continental breakfast with lots of options. We paid a few dollars more for an "executive" room with two queen beds on the third floor. Definitely... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We love it when families come stay at our hotel. We are a family-friendly hotel and we always enjoy seeing folks visiting the area. Thank you for the great feedback as our staff loves reading about the impact they have to the guest experience. Thank you... More 

Davis, CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 13, 2014

Having just flown in from Europe and a stay at some much fancier hotels, I was not really expecting much, but the staff did a great job of making me feel welcome. All the amenities worked and they even had a coin-op laundry facility. The restaurant was pleasant, with a very friendly staff, and the food was reasonably priced and... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Our staff continues to provide excellence in service and quality. Exceeding expectations for our guests are what make this hotel unique. The guest experience is everything and that truly makes this hotel special. Thank you for staying with us. We hope to see you back again... More 

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