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Holiday Inn Express Brookpark - Cleveland Airport

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16330 Snow Rd, Brook Park, OH 44142
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Holiday Inn Express Brookpark - Cleveland Airport
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Holiday Inn Express Brookpark - Cleveland Airport
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110 Reviews from our TripAdvisor Community

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Traveler rating
    35
    39
    12
    11
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wilmette, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very family friendly. Clean, fair priced and point priced. Wish they had the waffle machine instead of the paper pancake machine...other than that...it was a very pleasant and would be repeated stay. The front desk staff was great, you could always see someone cleaning something around the hotel. One of the best upkeeping I have seen in any hotel.

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Syracuse, New York
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked hotel as a stopover while traveling. The front desk clerk was very friendly and accommodating. The room was clean and comfortable and included a fridge and microwave. There were free apples and newspapers and the room included a free hot breakfast. There were four of us staying, so for $122 (including tax) we slept and had breakfast. breakfast consisted... More 

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Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We thank you for the kind words. We continue to strive in providing excellence in service and quality. Thank you and hope to see you back soon. Management More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

After staying at another holiday inn airport property, that should be ashamed to be called an IHG property, myself and 3 coworkers moved to THIS property on Snow. The staff here are helpful, PLEASANT, the hotel was clean, comfortable and very convenient to airport and restaurants. I would come back here in a blink of an eye. Say hi to... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Soo B- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We thank you for the kind words. We continue to strive in providing excellence in service and quality. Thank you and hope to see you back soon. Management More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

As priority club members we have stayed at the best and not so best of what holiday inn has to offer. This facility is a gem. Clean, friendly, and that new holiday inn look. Add to that the airport shuttle that provided you access to the rapid transit to downtown, the rock hall, and the science museum, it adds up... More 

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Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. Our staff strives to continue to provide excellence in quality and service. Thank you again and look forward to seeing you again soon. Management- More 

Great Falls, Montana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2015

My husband and I chose here to stay in our last night in the states before returning to Germany. We wanted a suite and a pool. The room was very nice and clean. The staff was super nice and very kind to us. The General Manager went out of his way to make sure we were taken care of. His... More 

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Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Crystal A- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. Our staff strives to continue to provide excellence in quality and service. Thank you again and look forward to seeing you again soon. Management- More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 16, 2015

Clean room and very friendly staff. Rooms on same side as road can receive traffic noise and be bad for a light sleeper. I always have HVAC fan running and it isn't an issue. Cookies in the evening are a nice touch, as is the monitor in the lobby with updated departure times from the airlines. Old bones but are... More 

Was this review helpful? Yes 1
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We appreciate all the kind words as our staff continues to provide excellence in service and quality. Hope you see you back again soon. Thank you Management More 

Ludlow, Massachusetts
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 13, 2015

I was traveling on business. It's a great place to hang your head for the night. Clean rooms, a bit dated, but still clean. Staff was very friendly. There is a gas station right next door. It also has a Subway sandwich shop. There is a nice Italian restaurant attached to the hotel, seemed busy (I opted for the Sub... More 

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Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear JayC- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We appreciate all the kind words as our staff continues to provide excellence in service and quality. Hope you see you back again soon. Thank you Management More 

Sylvania, Ohio
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 18, 2015

Stayed here one night 1st floor 2Q. This area near the airport hasn't had much investment since Continental Airlines spit the bit and was eaten alive. This property obviously used to be a different hotel. Next to a Bob Evans and across from a small family style restaurant. Hotel has had cosmetic upgrades but still shows its age. Basic property... More 

Was this review helpful? Yes 1
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Tony B- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. We are continuously improving our property and service. Feedback is so important. Thank you so much and hope to see you back... More 

Fresno, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 22, 2015

Very friendly staff. Cookies available at front counter. The room was very clean and the bed comfortable. Microwave and fridge in the room. Two charging stations in the room, both with two 120V receptacles and two USB's. Food was normal HI Express, so no surprise there. Look carefully for the enter sign for the parking lot, or you will go... More 

Was this review helpful? Yes 1
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear friendly guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. Thank you so much and hope to see you back again soon. Management More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 15, 2015

The hotel is very closed to the airport. But located nearby a road with a lot of traffic all night long. You hear very well the guys which enjoy their powerful cars or trucks. When I asked for a quite room per email a few days before, my request was not taken into account and when I asked for a... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear mig103- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. I want to apologize for the inconvenience you experienced at our hotel. The noise from the road is something we try to avoid for our guests based on room availability. The Holiday Inn Express brands tend to have a smaller fitness center and pool... More 

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