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Holiday Inn Express Brookpark - Cleveland Airport

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16330 Snow Rd, Brook Park, OH 44142
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Holiday Inn Express Brookpark - Cleveland Airport
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Holiday Inn Express Brookpark - Cleveland Airport
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107 Reviews from our TripAdvisor Community

Traveler rating
    32
    39
    12
    11
    13
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24
22
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

As priority club members we have stayed at the best and not so best of what holiday inn has to offer. This facility is a gem. Clean, friendly, and that new holiday inn look. Add to that the airport shuttle that provided you access to the rapid transit to downtown, the rock hall, and the science museum, it adds up... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Friendly Guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. Our staff strives to continue to provide excellence in quality and service. Thank you again and look forward to seeing you again soon. Management- More 

Great Falls, Montana
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I chose here to stay in our last night in the states before returning to Germany. We wanted a suite and a pool. The room was very nice and clean. The staff was super nice and very kind to us. The General Manager went out of his way to make sure we were taken care of. His... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Crystal A- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. Our staff strives to continue to provide excellence in quality and service. Thank you again and look forward to seeing you again soon. Management- More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Clean room and very friendly staff. Rooms on same side as road can receive traffic noise and be bad for a light sleeper. I always have HVAC fan running and it isn't an issue. Cookies in the evening are a nice touch, as is the monitor in the lobby with updated departure times from the airlines. Old bones but are... More 

Was this review helpful? Yes 1
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We appreciate all the kind words as our staff continues to provide excellence in service and quality. Hope you see you back again soon. Thank you Management More 

Ludlow, Massachusetts
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was traveling on business. It's a great place to hang your head for the night. Clean rooms, a bit dated, but still clean. Staff was very friendly. There is a gas station right next door. It also has a Subway sandwich shop. There is a nice Italian restaurant attached to the hotel, seemed busy (I opted for the Sub... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear JayC- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We appreciate all the kind words as our staff continues to provide excellence in service and quality. Hope you see you back again soon. Thank you Management More 

Sylvania, Ohio
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 18, 2015

Stayed here one night 1st floor 2Q. This area near the airport hasn't had much investment since Continental Airlines spit the bit and was eaten alive. This property obviously used to be a different hotel. Next to a Bob Evans and across from a small family style restaurant. Hotel has had cosmetic upgrades but still shows its age. Basic property... More 

Was this review helpful? Yes 1
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Tony B- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. We are continuously improving our property and service. Feedback is so important. Thank you so much and hope to see you back... More 

Fresno, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 22, 2015

Very friendly staff. Cookies available at front counter. The room was very clean and the bed comfortable. Microwave and fridge in the room. Two charging stations in the room, both with two 120V receptacles and two USB's. Food was normal HI Express, so no surprise there. Look carefully for the enter sign for the parking lot, or you will go... More 

Was this review helpful? Yes 1
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear friendly guest- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. Thank you so much and hope to see you back again soon. Management More 

Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 15, 2015

The hotel is very closed to the airport. But located nearby a road with a lot of traffic all night long. You hear very well the guys which enjoy their powerful cars or trucks. When I asked for a quite room per email a few days before, my request was not taken into account and when I asked for a... More 

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Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear mig103- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. I want to apologize for the inconvenience you experienced at our hotel. The noise from the road is something we try to avoid for our guests based on room availability. The Holiday Inn Express brands tend to have a smaller fitness center and pool... More 

Berlin, Ohio
1 review
1 of 5 stars Reviewed March 27, 2015

I made my reservation with reward points and left comment that I was leaving my car there for 6 nights. I left my cell # in case that was a problem. I checked in at 10 pm and was told by Daniell the front desk clerk, that I could not use points for park in fly.(There are no park and... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Guest- I want to first say we are so sorry for the inconvenience you experienced at our property. I also apologize that we are unable to accommodate your park n fly request. Due to safety and city laws, we must have a min number of parking spots available at any given time. I have spoken to the GM and... More 

Travelers are raving about these Brook Park hotels

Menomonee Falls, Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2015

Arrived in the afternoon to a very friendly hostess. Checked and chatted a bit about the weather and she looked at my profile and thanked me for my membership and welcomed me to the area. She proceeded to invite me to have a cookie and let me know of the coffee and the pizza they would have available for the... More 

Was this review helpful? Yes
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Diesel40360- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. It is our duty to ensure we satisfy our guests and that they want to come back. Thank you so much and hope... More 

West Seneca, New York
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 11, 2015

Passing through town, didn't have reservations. Walked in and received excellent, friendly service. Had a large parking space for our F350 longbed pickup. Clean, quiet, and in excellent condition. Continuous fan option on the furnace/ac unit great for those used to sleeping with a fan. Spacious shower, abundance of hot water, great pressure.

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear SignsCountry- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. Our hotel is very unique as we continue to provide excellence in service and quality. We hope to see you back here again soon. Management More 

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