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Holiday Inn Express Brookpark - Cleveland Airport

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16330 Snow Rd, Brook Park, OH 44142
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Holiday Inn Express Brookpark - Cleveland Airport
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Holiday Inn Express Brookpark - Cleveland Airport
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100 reviews from our community

Traveler rating
    30
    37
    9
    11
    13
See reviews for
23
21
9
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Berlin, Ohio
1 review
1 of 5 stars Reviewed 5 days ago NEW

I made my reservation with reward points and left comment that I was leaving my car there for 6 nights. I left my cell # in case that was a problem. I checked in at 10 pm and was told by Daniell the front desk clerk, that I could not use points for park in fly.(There are no park and... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Guest- I want to first say we are so sorry for the inconvenience you experienced at our property. I also apologize that we are unable to accommodate your park n fly request. Due to safety and city laws, we must have a min number of parking spots available at any given time. I have spoken to the GM and... More 

Menomonee Falls, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Arrived in the afternoon to a very friendly hostess. Checked and chatted a bit about the weather and she looked at my profile and thanked me for my membership and welcomed me to the area. She proceeded to invite me to have a cookie and let me know of the coffee and the pizza they would have available for the... More 

Was this review helpful? Yes
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Diesel40360- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Thank you for the kind words. We are truly a unique hotel that always exceeds guest expectations with service and quality. It is our duty to ensure we satisfy our guests and that they want to come back. Thank you so much and hope... More 

West Seneca, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2015

Passing through town, didn't have reservations. Walked in and received excellent, friendly service. Had a large parking space for our F350 longbed pickup. Clean, quiet, and in excellent condition. Continuous fan option on the furnace/ac unit great for those used to sleeping with a fan. Spacious shower, abundance of hot water, great pressure.

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear SignsCountry- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. Our hotel is very unique as we continue to provide excellence in service and quality. We hope to see you back here again soon. Management More 

Newark, Delaware
Top Contributor
84 reviews 84 reviews
34 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 10, 2015

Upon arrival, the 3 women at the front desk were very pleasant and friendly. They thanked me for being a platinum member immediately. When I asked for an upgrade they quickly found me a room with a king bed. After making the change to my room, I asked if they had a hot tub near the pool. They told me... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Paul P- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. Our hotel is very unique as we continue to provide excellence in service and quality. We hope to see you back here again soon. Management More 

Houston, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 9, 2015

HIE is our favorite hotel, we stay approximately 4 weeks per year at them across the country. We can always count on a good breakfast or so we thought until we stayed at this hotel. Apple juice was so watered down it tasted like water and had only a slight color. Sausage gravy was so bad we couldn't eat it.... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear AIP- Thank you for staying smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay. I want to apologize for the dissatisfaction you experienced at our smart breakfast bar. We have taken the necessary actions to ensure our standards are met per the Holiday Inn policy. Thank you for bringing... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 13, 2014

I flew from texas. Hadnt seen my wife in months. The front desk is totally blind to standards. They announced my room # in a lobby full off people drinking alcohol. Mm security breach. Later i went to smoke since they had no smoking rooms and left id in my room. They called the cops. At 120 a nite and... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Guest- We have reviewed the tapes and reported this response to trip advisor as it is fraudulent for what occurred. You were intoxicated and causing nuisance to other guests in the lobby. Please ignore/disregard this response. Our other reviews prove that this hotel provides excellence in service, security, and quality. thanks, Management More 

Venice, Florida
Senior Contributor
42 reviews 42 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 22, 2014

Spent weekend in Cleveland with this being home base, great location! Service personnel was kind and helpful and the room was excellent. Close to downtown area restaurants and minutes from Rock and Roll Hall of Fame. We will be back.

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear herv r- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so thrilled to hear about your positive experience at our hotel. Thank you for the kind words as our staff continues to provide excellence in service and quality. We strive to exceed guest expectations and that is what makes us unique.... More 

Monroeville
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2014

We stayed at this Holiday Inn Express on Saturday 10/11. We were greeted by the best customer relations/desk clerk, we have ever had. I wish we had gotten his name, but we didn't. I have never been so warmly received anywhere. We checked in aprox. 5 pm, he was intelligent, helpful, friendly and you could tell that he either loved... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Liz S- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Exceeding guest expectations are what make this hotel unique. We thank you for the kind words. Our staff continues to provide excellence in service and quality. Please do come back and see us again soon. Thank you again for staying with us. Management. More 

Rochester
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2014

We stayed one night. Comfortable bed and pillows, clean bathroom, used the fitness room, breakfast food had a good selection and was very good for an express meal. There was hallway noise during night and morning but I expect that when not at home. Nice staff!

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Hi MC Gang- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Our staff is trained to provide the best quality and service. That's what makes this hotel unique. We always try to exceed expectations. That's our motto with over 50Megs of Internet + 300 Channels of DirectTV. Thank you for staying with us and... More 

MSP
Top Contributor
71 reviews 71 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 30, 2014

Stayed here for 1 night on business. Room was very nice, new, clean. Had a business suite near the business lounge which was nice. Staff was very nice, had pizza and cookies at check in which was a nice treat. Next door to Bob Evans. Close to airport.

Was this review helpful? Yes 1
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We always take care of our guests and want to exceed them by providing good service and a clean stay. Thank you for staying with us and hope you see you back again soon. Management More 

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