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Holiday Inn Express Brookpark - Cleveland Airport

2.5 of 5 16330 Snow Rd, Brook Park, OH 44142
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Holiday Inn Express Brookpark - Cleveland Airport
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Holiday Inn Express Brookpark - Cleveland Airport
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95 reviews from our community

Traveler rating
    29
    35
    8
    11
    12
See reviews for
23
19
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28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I flew from texas. Hadnt seen my wife in months. The front desk is totally blind to standards. They announced my room # in a lobby full off people drinking alcohol. Mm security breach. Later i went to smoke since they had no smoking rooms and left id in my room. They called the cops. At 120 a nite and... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Guest- We have reviewed the tapes and reported this response to trip advisor as it is fraudulent for what occurred. You were intoxicated and causing nuisance to other guests in the lobby. Please ignore/disregard this response. Our other reviews prove that this hotel provides excellence in service, security, and quality. thanks, Management More 

Venice, Florida
Senior Contributor
42 reviews 42 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent weekend in Cleveland with this being home base, great location! Service personnel was kind and helpful and the room was excellent. Close to downtown area restaurants and minutes from Rock and Roll Hall of Fame. We will be back.

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear herv r- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so thrilled to hear about your positive experience at our hotel. Thank you for the kind words as our staff continues to provide excellence in service and quality. We strive to exceed guest expectations and that is what makes us unique.... More 

Monroeville
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2014

We stayed at this Holiday Inn Express on Saturday 10/11. We were greeted by the best customer relations/desk clerk, we have ever had. I wish we had gotten his name, but we didn't. I have never been so warmly received anywhere. We checked in aprox. 5 pm, he was intelligent, helpful, friendly and you could tell that he either loved... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Liz S- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Exceeding guest expectations are what make this hotel unique. We thank you for the kind words. Our staff continues to provide excellence in service and quality. Please do come back and see us again soon. Thank you again for staying with us. Management. More 

Rochester
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 11, 2014

We stayed one night. Comfortable bed and pillows, clean bathroom, used the fitness room, breakfast food had a good selection and was very good for an express meal. There was hallway noise during night and morning but I expect that when not at home. Nice staff!

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Hi MC Gang- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Our staff is trained to provide the best quality and service. That's what makes this hotel unique. We always try to exceed expectations. That's our motto with over 50Megs of Internet + 300 Channels of DirectTV. Thank you for staying with us and... More 

MSP
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 30, 2014

Stayed here for 1 night on business. Room was very nice, new, clean. Had a business suite near the business lounge which was nice. Staff was very nice, had pizza and cookies at check in which was a nice treat. Next door to Bob Evans. Close to airport.

Was this review helpful? Yes 1
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We always take care of our guests and want to exceed them by providing good service and a clean stay. Thank you for staying with us and hope you see you back again soon. Management More 

Honolulu, Hawaii
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 18, 2014

Stayed here at HIE Cleveland Airport during a recent trip. They accommodated my early check in. The room was on the small side, but it had the king bed, microwave oven, refrigerator that I wanted. I had leftovers, so I didn't try the complimentary hot breakfast. I exercised a bit by walking a three mile course. Enjoyable stay, and one... More 

Was this review helpful? Yes 1
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear HaveRiceWillTravel- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. As a Senior Contributor for Trip Advisor, we thank you for your kind words. We strive to provide excellence in quality and service and that's what makes this hotel unique. Thank you again for staying with us and hope to see you back again... More 

Allentown, Pennsylvania
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 12, 2014

I stayed here on a business trip. Very convenient to the airport and car rental return. I had a king bed on the third floor. The hotel appeared to be recently renovated. it was very clean and the staff was very polite and helpful. Complimentary breakfast was very good and the y even had pizza when I checked in. The... More 

Was this review helpful? Yes
Amit P, General Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear ck47638- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We thank you for the wonderful feedback provided during your stay. We are always looking for ways to accommodate the guest needs and our staff continues to provide that excellence in service. Thank you again and hope to you see you back again soon.... More 

Clarion, Pennsylvania
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 6, 2014

This has always been our Go To PARK & FLY Hotel for the night before and sometimes the night after flights from the Cleveland Airport. Upon arrival, we scheduled our shuttle ride to the airport and provided our return day and time. When we got into our room, there was a distinct musty smell, but we didn't make a huge... More 

Was this review helpful? Yes
Amit P, Owner at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Clarion98- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We would like to apologize for the inconvenience you experienced at our hotel. We take matters like this very seriously and have taken the necessary actions so that it will not happen in the future. We value our our guests and the experience you... More 

Canton, Ohio
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 27, 2014

We stayed here to be near the airport for an early morning flight. The room was very nice as was the lobby area. I booked it under my rewards points. Warning, you can't use the stay,park,fly option with rewards points! It is just down the street from the park and fly's. hotel shuttle available. They were in the middle of... More 

Was this review helpful? Yes
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Shelbygirl07- Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We are so delighted that you enjoyed your stay with us. Our staff strives to provide excellence in service and our management continues to improve the quality standards of our hotel facilities and guest rooms. Thanks again for staying with us. Hope you see... More 

Laurel, Maryland
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 25, 2014

We found ourselves driving to Cleveland for an immediate family members funeral. We both read the reviews of this location on TA and decided to give it a try. We were fortunate enough to snag the last room with a King bed. We both enjoyed the cleanliness of the parking lot, lobby and room. We stayed three nights. The breakfast... More 

Was this review helpful? Yes 1
Amit P, Manager at Holiday Inn Express Brookpark - Cleveland Airport, responded to this review

Dear Mary K - Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! We are so delighted you enjoyed your stay for the unfortunate reasons. I want to apologize for the rudeness you experienced with one of our staff members. We can assure you that it will not happen again. The guest comes first at... More 

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Additional Information about Holiday Inn Express Brookpark - Cleveland Airport

Address: 16330 Snow Rd, Brook Park, OH 44142
Phone Number:
Location: United States > Ohio > Brook Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brookpark - Cleveland Airport 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn

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