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Embassy Suites by Hilton Cincinnati - Northeast (Blue Ash)

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4554 Lake Forest Drive, Blue Ash, OH 45242
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1 room 1 guest
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Embassy Suites by Hilton Cincinnati - Northeast (Blue Ash)
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524 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Greater Cincinnati
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed at the Embassy Suites in Elizabeth, NJ Aug.14- 24. Wonderful place to stay. The Staff was truly amazing, from the front desk. housekeeping and YES the kitchen staff. I wish I could remember every ones names. I know dealing with the public can be quite challenging, however this place speaks volume. Please keep the staff you had during... More 

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Columbus, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful inside hotel, the staff was very welcoming upon arrival. We were here for a soccer tournament with kids all over the place and the staff were still very accommodating. The breakfast was great, and the complimentary drinks in the evening were much appreciated! The rooms were clean and comfortable. Would definitely stay here again!!!

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PA
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were greeted by the most friendly clerk ever, Tom. We travel a lot and were very pleased with how he treated us on the from the beginning. We stay at high end hotels and found this was nice as well. Yes, we could pick a few things apart....but did it ruin our trip...no. So lets focus on what makes... More 

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Madison, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I came for a sad event, but great staff made this hotel a great place to stay. It was as comfortable as home but better -- with all the good parts and none of the bad. Jason Towles remembered my name and pitched in to ensure I had whatever I needed. Steve Gould remembers my dining preferences and 'D' and... More 

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Federal Way, Washington
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here in August. The hotel is completely outdated and gross. They are getting ready for a renovation so don't stay here till that's done! Wallpaper falling off walls, gross couches and chairs, linens were old and gross, carpet is filthy and our bathtub was black! Granted we did complain and they gave us back our points that we... More 

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Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was very friendly and helpful! Looks from photos in the lobby that they`re planning to refresh all the rooms shortly. Bartenders at the manager`s cocktail reception were generous and there was never a line up. Jason Towles, manager, went out of his way to accommodate my needs on my second visit, which I really appreciated.

Review collected in partnership with Embassy Suites Hotels

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Watertown, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have Stayed here before and the hotel is dire need of a upgrade, renovation and cleaning. The bathroom was pretty bad, the acrylic was worn off the bottom of the tub. Once again I was not recognized as a Diamond member or provided and upgrade.

Review collected in partnership with Embassy Suites Hotels

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Indianapolis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at this location made us feel valued! The offered outstanding Customer Service!!! We've stayed at several Embassy Suites however, this location had a personal touch of hospitality. It was obvious they make efforts to offer the best service. It's located in a good spot for local resturants.

Review collected in partnership with Embassy Suites Hotels

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San Mateo, CA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed in many Embassy Suites throughout the US, but this one falls short.This hotel is tired and dated, but there are designer/architectural drawings that indicate that they are planning to update the rooms, lobby, and restaurant. Though the staff is friendly and accommodating and the breakfast is plentiful, our room was not attended to, and after our request... More 

Review collected in partnership with Embassy Suites Hotels

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Peter M, General Manager at Embassy Suites by Hilton Cincinnati - Northeast (Blue Ash), responded to this review

Thank you for the feedback from your stay with us here in Blue Ash. Although, I am glad you were able to witness the architectural color boards for our redesign, we really wish you would have been able to experience the fine product we will soon have. Please continue to check out site for the latest updates on the renovation... More 

Columbus, Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff at this hotel was very welcoming in my experience. It was generally clean, but very dated. This place needs to be brought up to current standards. Very dated decor and styling. My room has some torn wall paper and worn out chairs. It looks like a renovation is coming as they had mock ups in the lobby. Can't... More 

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Peter M, General Manager at Embassy Suites by Hilton Cincinnati - Northeast (Blue Ash), responded to this review

We couldn't agree more with this review. The staff here at the Embassy Blue Ash is the best around and do their best everyday to overcome some of the challenges we face leading up to and heading into the renovation. Even though there will be some dust and paint flying in the coming weeks, be assured that the staff is... More 

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