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Crowne Plaza Hotel Cincinnati Blue Ash

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5901 Pfeiffer Rd, Blue Ash, OH 45242
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1 room 1 guest
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Crowne Plaza Hotel Cincinnati Blue Ash
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214 Reviews from our TripAdvisor Community

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Traveler rating
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    67
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta, Georgia
Level Contributor
70 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Customer service goes a long way even with a mediocre product. But the combination of mediocre to bad customer service plus an old, dated hotel with paper thin walls makes for a horrible customer experience. It is very apparent that the employees at this hotel clearly do not like their jobs and they can't even fake it. From the desk... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear Yo McTraveler: I am so very sorry that you experienced such a failure of customer service on the part of our staff. Please accept my deepest apologizes. I appreciate you bringing these issues to my attention and I can assure you that I will address them personally with my staff. The hotel features three elevators, two located at one... More 

Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a good hotel in a great location was some great people. But the hotel really needs some updating. The bathroom floor in the handicap room slopes away from the drain. We did have a few problems but the staff were very, very friendly and quick to help. The management must do something for their staff and update this... More 

Was this review helpful? Yes 1
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear meceebee: Thank you for commenting about your recent stay at the Crowne Plaza Hotel in Cincinnati. I looked at the roll-in shower in the bathroom of the room that you stayed in along with our chief engineer and Operations Manager. The floor of the shower is designed for the water to run in the direction that it does. I... More 

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

I was in town for the Western & Southern Open tennis tournament. After watching tennis all day on Thursday, August 20th all I wanted was a good night's sleep. Well that didn't happen! The walls of this hotel must be made of toilet paper. I got awaken throughout the night by various noises. Also early in the morning I could... More 

Was this review helpful? Yes 1
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear guest: Thank you for writing about your recent stay at the Crowne Plaza Cincinnati Blue Ash. I apologize that you did not get the rest that you needed. I was very happy to hear that you found the staff friendly and that your room was large, updated and clean. Regards - Danny Hill, General Manager More 

Travelers are raving about these Blue Ash hotels

Durham, North Carolina
Level Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here one night to attend the Western & Southern Open. The location in relation to the venue is pretty good; a 15 min drive along the highway. The room was not bad overall, but there are many mold spots in the ceiling above the shower. My main problem with this hotel is sleep quality. After driving for over 300... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear Monica N: Thank you for taking your valuable time to comment about your recent stay at the Crowne Plaza Cincinnati Blue Ash. I apologize for your lack of sleep and I can assure you that when we assigned the room next door to yours, we had no idea that there would be a screaming baby. I understand your frustration... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 2 nights while attending sports event, tennis tournament. Closeout venue. Room decent, free self parking. Bob Evans close by for food options. Bathroom grout needs a little work. Carpet needs to be cleaned. Shower works well. Exercise room lock didn't work with card key. Front desk helped pool was not available. 4th floor room. Thermostat control tricky to work.... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear Arnell H: Thank you for commenting about your recent stay at the Crowne Plaza Cincinnati Blue Ash. I apologize that your bathroom grout and guest room carpets need attention. Our pool has been open during the posted normal hours, we do have to close the pool at night. Our thermostats are state of the art energy efficient Verdant thermostats... More 

Columbus, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Last minute decision trip to Cincy, booked through priceline. Room was extremely dirty. Checked out the morning was refunded for second. day reservation. Location was not the greatest, was not told they had an elevator until the next morning as we were leaving.

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear windyn1964: Please accept my apologizes that your guest room was dirty. I will bring this to the attention of our housekeeping staff so that this does not happen again. There is no excuse for this. I see that you are from Columbus and our hotel is located on the southwest quadrant of I-71 and Pfeiffer Road, exit 15 with... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This place needs revamping! OK I checked in got to my room and it was very very small, I'm 6'3" the beds were sized for midgets, I asked for a larger room but no availability. Then my son noticed a bad water leak in the bathroom, so I got moved to another room. Now here's the problem, the shower head... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear runemoffdaroad: Thank you for taking your valuable time to write concerning your recent stay at the Crowne Plaza Cincinnati Blue Ash. I apologize that we did not have another room to move you to and that your stay was unsatisfactory. I appreciate you bringing these issues to my attention and I can assure that we will address them. I... More 

Lucas, Ohio
1 review
1 of 5 stars Reviewed 4 weeks ago

We got to the hotel with our choice of a king size bed or double. Husband choose the king size, room was small and it had a door leading out to a hallway where cleaning people traveled. We switch to the double bed room, having two small kids with us, and it was not much bigger. Unable to connect to... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear car011012: Thank you for taking your valuable time to write about your recent stay at the Crowne Plaza Cincinnati Blue Ash. I apologize that we were not able to accommodate your needs while you were a guest of ours. I will look into the issues that you brought to my attention. Thank you again - Danny Hill - General... More 

Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for three nights. The rooms were very clean and comfortable, service was prompt, and there was great water pressure. We had some noisy people in the hallway in the middle of the night but hotel staff fixed the problem before we thought to complain. The pool area is cute and the kids liked it. It has a... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear hoopyhelga: I was pleased to read that your guest rooms were clean and comfortable. The Oasis Lounge is open only for special events in the Carpenter's Ballroom. The Lobby Lounge was open and staffed every evening from 5PM till midnight. I apologize about your not receiving pool towels. Thanks again - Danny Hill, General Manager More 

Brookhaven, Mississippi
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at this hotel with a large group to attend the Cincinnati music festival and it was very nice. The staff was very friendly and welcoming. There is a very nice indoor pool area. The only downsides were no refrigerator or microwave in my room and the slow drainage in the tub was very problematic because I was sharing... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear fiestyred2: Thank you for commenting about your recent stay at the Crowne Plaza Cincinnati Blue Ash. Please accept my apologizes concerning the slow bathtub drain. We will do a better job of preventive maintenance. Thank you - Danny Hill, General Manager More 

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