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Crowne Plaza Hotel Cincinnati Blue Ash

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5901 Pfeiffer Rd, Blue Ash, OH 45242
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Crowne Plaza Hotel Cincinnati Blue Ash
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Crowne Plaza Hotel Cincinnati Blue Ash
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184 reviews from our community

Traveler rating
    50
    59
    40
    22
    13
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48
34
17
59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Wooster, Ohio
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Traveled to Cincinnati over the weekend for a Convention, and had an opportunity to stay at this hotel property. We were greeted upon arrival with a smile and friendly greeting. The ease of our check-in was fast and courteous. I have stayed at this hotel before so I was familiar with the surroundings of the place. They have a nice... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear Michael F: Thank you for writing a review of the Crowne Plaza Cincinnati Blue Ash. We were all pleased to read that you had a great experience and found our staff to be caring and friendly. Rich Woodruff is truly a pro with a caring attitude and willingness to always help. Your comments will be shared with the entire... More 

Peachtree City, Georgia
Top Contributor
52 reviews 52 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I really expected more from the Crown Plaza Brand... Higher quality standards. First the bad: My hotel room was small, dark, and smelled a musty. I encountered a spider in the bathroom and had to kill a bug on the bed. I seriously considered changing hotels around 10:PM, but I was only staying one night. The hotel is in desperate... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear forteiii: Thank you for taking your valuable time to write a comment about your recent stay at the Crowne Plaza Cincinnati Blue Ash and for being an IHG Rewards member. I apologize that your room was not satisfactory and that you encountered insects in your room. This is totally unacceptable. I was pleased to read that the staff was... More 

Sevier County,TN
Top Contributor
58 reviews 58 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Overnight stay. Upgraded on Sunday night. Helpful staff. Restaurants close by. Faint chlorine smell from indoor pool. Usually keep a can of Lysol with me as I travel. Did not stay for brkfst. Will next time.

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Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear Joee77, Thank you for taking the time to comment about your recent stay at the Crowne Plaza Cincinnati Blue Ash. We have converted our indoor pool from chlorine to salt in March so I hope that you will not smell any chlorine in the future. Thanks again and we hope to see you again. Best regards, Danny Hill General... More 

Chattanooga, TN
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 12, 2015

I was in Cincinnati for business so I booked a room at a hotel chain that I stay at quiet often when traveling. I have always had good experiences with this brand so I booked the room before reaching my destination. I am also a Gold Elite member and am use to getting a welcoming goodie bag with at least... More 

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Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear BrtArt22: Thank you for taking your valuable time to comment about your recent stay at the Crowne Plaza. There was a major underground water leak that had to be addressed and I apologize if this was an inconvenience to you. I also apologize that the hotel was not up to your standards and I can assure you that we... More 

Clarksville, Tennessee
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 7, 2015

Hotel was doing some renovations at the time. Location was good for us, close to the interstate. Weather was particularly bad and cold, so we spent more time at hotel than we had planned. Luckily, they had a decent indoor pool, a bar and restaurant too. Staff was helpful and pleasant.

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear phhurt: Thank you for taking your valuable time to comment on your recent stay at the Crowne Plaza Hotel. We were pleased to hear that the staff was helpful and pleasant and that your first floor suite worked for you. Regards, Danny Hill General Manager More 

Blue Ash, Ohio
1 review
3 of 5 stars Reviewed January 27, 2015

Their own tech agree their internet is terrible. I used my own ATT wireless hub the whole time. Their Scanner and PC kept showing my two pages were saved to my usb stick (which I use with other computers regularly) but three time they would not be there when I went to my laptop. Again, as with the internet, I... More 

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Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear Rabo K: Thank you for taking the time to comment about your recent stay at the Crowne Plaza Cincinnati Blue Ash. Our business center is managed by an outside third party vendor that has been selected by Intercontinental Hotels Group and is required to be used by all Crowne Plazas in the U.S. I am surprised to hear that... More 

Fairfield, Ohio
Top Contributor
79 reviews 79 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 25, 2015

Having requested in my reservation that we not be assigned a room adjacent to an elevator or stairwell, I was displeased to find we shared a common wall with 2 elevators, and had the ice machine and vending area to the opposite side of our door. This was corrected quickly, but set an unpleasant tone. Our reassigned room, while meeting... More 

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear tominfairfield: Please accept my apologizes that we did not get your room request correct the first time. I was pleased to hear that the rest of your stay was comfortable. Please try us again when the need arises. Best regards - Danny Hill, General Manager More 

Cincinnati, Ohio
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2015

We stayed on the New Year's Eve Special. You received a room, buffet dinner, open bar all night, dj and buffet breakfast the next day. This was a wonderful deal. We stayed with another couple and had a great time. Would recommend to everyone.

Was this review helpful? Yes 1
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear Joy N, We were pleased to hear that our event for New Year's Eve was to your liking. This is the first year that we tried using a DJ instead of live entertainment. Sounds like it was a good decision. We hope to see you again next year and thanks for choosing the Crowne Plaza. Danny Hill - General... More 

Cincinnati
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed December 16, 2014

I am a gold elite member and I am appalled at the way at the way the front desk manager treated me. My dining experience was awful,..I ordered a burger sent it back TWICE. It still was not cooked to order which was medium. After the third time of sending food back I gave up and ordered chicken. I will... More 

Was this review helpful? Yes 1
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear Sylkiest1: I would like to sincerely apologize for the issue you experienced during your stay at our property. I can assure you this is not a typical issue with our kitchen staff and I was very surprised to hear of the problem. I have personally discussed the issue with our executive chef and cook involved. Our night desk manager... More 

1 review
5 of 5 stars Reviewed December 5, 2014

I had a one night stay with my wife and found the room to be spacious and quite relaxing. Booking the room was easy, quick and affordable. I found the staff to be friendly and knowledgeable. I would definitely stay again.

Was this review helpful? Yes
Danny H, General Manager at Crowne Plaza Hotel Cincinnati Blue Ash, responded to this review

Dear Mr. Chicchon: Thank you for taking your valuable time to comment on your recent stay at the Crowne Plaza Blue Ash. I was extremely pleased to hear that you had a wonderful stay. On behalf of myself and the entire staff, thank you. Danny Hill - General Manager More 

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