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Holiday Inn Express & Suites

2.5 of 5
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4660 Creek Road, Blue Ash, OH 45242
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Ranked #9 of 18 Hotels in Blue Ash
A recent review
4 of 5 stars Reviewed January 29, 2014
RLNielsen West Lafayette, Indiana
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61 Reviews from our TripAdvisor Community

Traveler rating
    17
    27
    9
    3
    5
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23
8
2
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express & Suites
See the most recent reviews
West Lafayette, Indiana
Top Contributor
92 reviews 92 reviews
47 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 29, 2014

Stayed one night while visiting daughter in Cincinnati. Typical 2-queen bed room with work desk, flat-screen TV, mini-fridge, microwave, dresser, closet area, bathroom w/ sink, toilet, tub/shower. Bed and pillows were comfortable. Work desk height was too tall relative to height of office chair for using laptop comfortably. Mostly quiet, though could hear the usual clomping of feet in room... More 

Was this review helpful? Yes
Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Dear RLNielsen, Thank you for your feedback. We strive for great guest experiences! We hope to see you again soon! Best Wishes!! Thank you, Genesis Hargett General Manager Holiday Inn Express Blue Ash, OH More 

Washington, Pennsylvania
1 review
5 of 5 stars Reviewed January 7, 2014

Hello, first of all I was here a couple of years ago, the only only reason I came back to sharonvilles location was because of these two:-) while we were here last time those two were extremely great in each and every way!!! I told them hope to see u two in2014 they were so friendly amber took the time... More 

Was this review helpful? Yes
Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Dear amber_emily2006, We are so happy you enjoyed your stay and our staff made such a great impression on you. We have made some changes in staffing. We hope our current staff has made a great impression as well. We all look forward to your return visit. Thank you so very much for sharing this feedback with us. Best Wishes!... More 

Memphis, TN
Top Contributor
142 reviews 142 reviews
55 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed December 28, 2013

I stayed here for five days. On the first day, I noted that the shower water was lukewarm at best. Reported to the front desk and they noted and said they would take care of it. Nothing changed. Second day I noted to front desk that the internet seemed very slow - could not stream Netflix. Offered to move me... More 

Was this review helpful? Yes
Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Dear roboird, I want to apologize for all the issues you experienced at our hotel. We really do try to get things resolved as soon as they happen. I am truly sorry for things not being completely fixed. We strive for great customer service. I truly hope this experience does not deter you from staying with us again! Thank you... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2013

A little off the highway, but well worth finding, and really easy to do GPS map. Good location! Had no problem getting to the places we wanted to go. Downtown, Malls, Interstate 275,71,75 all easy to get to. Clean, GREAT BED, good channel selection on TV, a good comfortable place to sleep read and relax. Internet worked well. We did... More 

Was this review helpful? Yes
Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Dear Homer1959, Thank you so very much for your review. We strive for great customer service and to maintain our hotel. We are glad to hear you had a pleasant stay. We look forward to you coming back for another stay with us. Thank you again for the feedback! Thank you, Genesis Hargett General Manager Holiday Inn Express Blue Ash,... More 

Sherrill, New York
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 23, 2013

I called ahead to asked if there was parking for a 24ft trailer, the front desk clerk Mike was very helpful. Very quiet and peaceful, after a long drive from NY it was a great decision to stay the night here. This hotel has an indoor pool and there is an easy walk to Applebee's.

Was this review helpful? Yes
Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Dear miles2241, I am so glad to hear that our staff was helpful and our location worked out so well for you. Thank you for this wonderful review. We all look forward to you coming back to stay with us. Thank you, Genesis Hargett General Manager Holiday Inn Express Blue Ash,OH More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 14, 2013

We planned a visit to Kings Island and booked into this hotel 10 minutes from the park. The room was very clean and the staff was very friendly. The only down side to this, was that we had 5 people and needed the sleeper sofa, and it was so uncomfortable that we folded it back up and 5th person slept... More 

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Huntington, West Virginia, United States
Top Contributor
95 reviews 95 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 8, 2013

Stayed here over a weekend. Room was very nice. However, our room was not cleaned all day Saturday so we had no fresh towels. Also, the breakfast area is WAY TO SMALL for summer weekends with traveling families. There was not nearly enough seating and the one girl working was trying her best but could not keep up with the... More 

Was this review helpful? Yes
Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Hello Lesile, Thank you for review. Sorry for the inconveniences you experienced at our hotel. I do value all feedback that we receive. We have addressed the housekeeping issue you had. Iassure the issue has been resolved. Thank you again for the feedback. Hope you give us another chance. Thank you, Genesis Hargett Holiday Inn Express Blue Ash, OH More 

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed July 22, 2013

This was the first time we have stayed at a Holiday Inn Express. The lobby was clean and welcoming. The front desk clerk was pleasant. Our rooms were clean and spacious. The bathrooms were clean and great. I was disappointed in the lumpy, uncomfortable beds that need replaced. All 4 beds (2 rooms) were the same. I was also disappointed... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear RoverCity, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast and cleanliness. However, We’re sorry we fell below your expectation regarding the bed. We will look into this point. I assure you the feedback of our hotel will be reviewed... More 

Erie, PA
Top Contributor
74 reviews 74 reviews
19 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed June 20, 2013

We enjoyed our stay. The room was clean. The breakfast area was a tad small and the pancake maker was not working (which seems to be the case at other HIE- maybe it's time for the corp to look into another brand of machine). The location seems to be in an office park- light industrial area which was not a... More 

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Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Dear Pittpantherfan, Thank you for your kind words. I am sorry for the inconveniences you faced at our hotel. We have been looking into a solution for both them. I am glad you like Sammy's Burgers, we have always had great reviews for them. Thank you, Genesis Hargett General Manager More 

Cherry Hill, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 9, 2013

My family and I stayed here while visiting family for a week. The room was clean and the staff was friendly. We took advantage of all the amenities and really enjoyed our stay. We will be coming back next year!

Was this review helpful? Yes
Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Hello Melinda J, Thank you so much for all your kind words. I am so pleased to hear you enjoyed your stay with us. Our main goal is to ensure each customer has a pleasant experience like you did. We truly look forward to seeing you again next year. Thank you, Genesis Hargett General Manager More 

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