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Holiday Inn Express & Suites

2.5 of 5
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4660 Creek Road, Blue Ash, OH 45242
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Ranked #8 of 18 Hotels in Blue Ash
A recent review
5 of 5 stars reviewed 1 week ago
Louis O Omro, Wisconsin
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58 reviews from our community

Traveler rating
    17
    25
    9
    3
    4
See reviews for
23
8
2
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (14)
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Omro, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

I like to recognize Brandi and Amber for their outstanding customer service. During my accommodation from March 16 -20, 2015, they made my stay just like my home - always asking if everything was okay and if I needed anything. During breakfast, they were always there to re-fill the food containers and to keep the area clean and tidy. I... More 

Was this review helpful? Yes
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Louis, Thank you for the five star review! Amber and Brandi are great assets to our team and truly have a passion for customer service. Both of them always put the guests first and we are happy to see you experienced this first hand. The next time you come in please stop by the desk and introduce yourself, we... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was very clean. I would definitely stay again. The free breakfast was good. Only problem we had was housekeeping just knocked and walked right in the morning of check out. I addressed my concerns and they were taken care of. Staff was all friendly.

Was this review helpful? Yes
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Jessica, Thank you for the four star review! I am glad to see you enjoyed our complementary breakfast and clean guest rooms. Our staff takes pride in offering a clean and welcoming hotel. I would like to apologize for the housekeeper walking into your room, I have addressed this concern with the housekeeping supervisor to make sure this doesn't... More 

Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

We booked a king jacuzzi suite online the night before our stay. The rate was reasonable, there is a no penalty cancellation until 6 the day of the stay, I was very happy with the choice. However, the primary reason for booking this hotel over one of the many hotels on this stretch of road, was that it had a... More 

Was this review helpful? Yes 3
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Megan, Thank you for the wonderful review. Our staff takes pride in offering clean and well accessible rooms for our guests. I would once again like to apologize for the inconvenience of not having the room type you had booked. I hope that this mishap will not detour you from staying with us in the future. The next time... More 

Ohio
Contributor
12 reviews 12 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 31, 2015

We stayed at this hotel while visiting our daughter, who goes to Xavier University. The hotel is about 10 minutes from Xavier and about 15 minutes from downtown Cincinnati. The staff were friendly, and more importantly, it was clean. The free breakfast was very good with many options (healthy and otherwise). We will stay here again!

Was this review helpful? Yes 1
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Kimnart, Thank you for the five star review. We are glad the hotel is so accessible to Xavier, Our staff takes pride in offering a clean and welcoming hotel. Also, I am happy to hear you enjoyed breakfast and our guest service representative took great care of you while you were in town. We look forward to seeing soon.... More 

1 review
5 of 5 stars Reviewed December 10, 2014

The entire staff at the hotel went out of their way to make us feel at home. Special kudos go out to William for his atention to detail and customer service. I was traveling with my wife and daughter and all of the hotel employees were such a pleasure to interact with. Check in was fast and friendly and the... More 

Was this review helpful? Yes
GM-Mohit, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for the wonderful review, we love to hear from the guest about there experience, not only to better ourselves but to make sure we make the experience feel like at home. William is notified about the comments and we appreciate you letting us know about the same. Thank you once again, we look forward for your future visits.... More 

Fernandina Beach, Florida, United States
1 review
5 of 5 stars Reviewed December 4, 2014

We stayed for 10 days over the Thanksgiving holiday and the staff was friendly and always smiling. The room was very comfortable (two queen bed suite with small kitchenette area) and the beds and pillows were so comfortable I inquired about the brands. The free breakfast buffet had a really nice assortment pf hot and cold food. Nice pool and... More 

Was this review helpful? Yes
GM-Mohit, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for the wonderful review, and I am glad that you enjoyed your stay. We try to keep the hotel feel like home away from home and strive for the best experience. Once again thank you for the wonderful comments More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed October 13, 2014

Check in is fast, curtious and the front desk is very pleasant. They are always helpful and available if something is needed. The location is great for shopping and dinning, and highways are easily accessible.

Was this review helpful? Yes
GM-Mohit, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for this great review. We value our guest feedback at strive for great stays. We are so happy to hear you enjoyed your stay. Thank you again for this wonderful review! More 

Parkersburg, West Virginia, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 5, 2014

We have stayed multiple times at this location. It is clean and efficient. Close to major highways and local shopping and attractions. Great location for sports teams as breakfast is free and extensive buffet is provided.

Was this review helpful? Yes
GM-Mohit, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for the wonderful review, We value the feedback and strive for exceptional service.. Best wishes.. More 

Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed August 4, 2014 via mobile

This hotel is average and met all the expectations of a $75/night hotel so was way overpriced at $150. Breakfast was great although there was nowhere near enough seating. Tub didn't work so shower only.

Was this review helpful? Yes
Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Dear Jerry S, We value all our guest feedback, so thank you very much for this response. I am so very sorry for the inconveniences you experienced. We are very glad to hear you enjoyed breakfast. So very sorry for the lack of seating. Best wishes! Sincerely, Genesis Hargett General Manager Holiday Inn Express Blue Ash, OH More 

Ohio City, Ohio
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 3, 2014

Check in was easy and room was clean, there was a used water bottle behind desk from previous guest that house keeping missed. Other than that no issues. Lobby nice and decent complimentary breakfast. Would stay again

Was this review helpful? Yes 1
Genesis H, General Manager at Holiday Inn Express & Suites, responded to this review

Dear midwestohio, Thank you for this review. We apologize for what you found in this room. I have addressed the issue with my housekeeping staff. We hope to see you again. Best wishes!! Sincerely, Genesis Hargett Holiday Inn Express Blue Ash, OH More 

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