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Holiday Inn Express & Suites

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4660 Creek Road, Blue Ash, OH 45242
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Holiday Inn Express & Suites
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75 Reviews from our TripAdvisor Community

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Nairobi, Kenya
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed December 9, 2015

We were all set to give this property 5 stars. We were there before Thanksgiving and then rebooked on our return trip because of the wonderful time we had there. Sadly - on our 2nd visit - a housekeeper 'mistook' a commemorative glass for trash. Mind you: the glass was on the TV stand and we had piled all of... More 

Helpful?
Thank DandR2012
Bobby B, General Manager at Holiday Inn Express & Suites, responded to this review

DandR2012, I would like to begin by apologizing for the fact that you had a less than terrific stay with us. I assure you that I will be researching deeper into this and will take necessary action to assure that there is never a doubt that this could happen. I will also be speaking with our housekeeping staff supervisor about... More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 26, 2015 via mobile

we stayed here the night before Thanksgiving. Thanksgiving morning the staff was cheerful and helpful. Everyone was so kind. The rooms were clean and breakfast was good. great place to stay with the family.

Helpful?
1 Thank mom4810
Bobby B, General Manager at Holiday Inn Express & Suites, responded to this review

Mom4810, I would like to begin with thanking you for staying with us over the holiday! I hope is was a good holiday for you and your family. I am also delighted to hear that you enjoyed your experience at our property. In the future, I hope you consider us when travelling to the Blue Ash area as it would... More 

Florissant, Missouri
1 review
5 of 5 stars Reviewed November 18, 2015

This property was renovated within the past year and it shows. The room, common areas, lobby, etc. were all very nice, inviting, and clean. The desk clerk on duty when I stayed, Deanna, is the epitome of customer service. She always had a smile and was very friendly. I had a small problem with the clock radio in my room... More 

Helpful?
Thank Guy G
Bobby B, General Manager at Holiday Inn Express & Suites, responded to this review

Guy G, We appreciate your glowing review! The property was renovated in February of this year and I am glad that it shows. Deanna is very good at her job and I am glad that it is not only co-workers that recognize the fact. We look forward to your next stay with us! Yours in Service, Bobby B General Manager... More 

Edgewood, Kentucky
1 review
5 of 5 stars Reviewed November 3, 2015

from the time I check in and I asked where I could get a burger and a beer. Samantha told me about applebees stating that they were still open at 10pm. She then told me about Sammy's I asked her if she owned it she was no I wish. You have a great young lady working for you.

Helpful?
Thank james s
Bobby B, General Manager at Holiday Inn Express & Suites, responded to this review

James S, I am glad that you had a wonderful experience with our front desk staff! I hope that you enjoyed Sammy's as they have some of the best burgers I have ever had. If you are ever in the area in the future, please do not hesitate to give us a call as it would be our pleasure to... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed October 2, 2015 via mobile

Stayed here on business. This hotel was in a quiet area and extremely clean. The hotel staff (Deanna) was very friendly and professional. I will be staying here again the next time I'm in the area. I would recommend any holiday inn while traveling.

Helpful?
Thank jparker27
Bobby B, General Manager at Holiday Inn Express & Suites, responded to this review

jparker27, I am glad that our hotel staff, including Deanna, provided excellent customer service. we look forward to your next stay with us. Yours in Service, Bobby B General Manager Holiday Inn Express and Suites Blue Ash, OH 45242 More 

1 review
5 of 5 stars Reviewed October 1, 2015 via mobile

Deanna at the front desk was awesome. She was super friendly, told us about a great burger place down the road, and catered to our every need. The hotel is very clean and modern. Definitely recommend staying here.

Helpful?
Thank David S
Bobby B, General Manager at Holiday Inn Express & Suites, responded to this review

David S, Thank you for your review! Deanna is new to this property and I am glad to see that she is providing excellent customer service. Sammy's is GREAT!! I hope that you come back and visit us in the near future! Best, Bobby B General Manager Holiday Inn Express and Suites Blue Ash, OH 45242 More 

Upper Saint Clair, Pennsylvania
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 22, 2015 via mobile

Hotel grounds and lobby are nicely maintained, and located in nice quiet area of Blue Ash . Rooms are spacious and clean. Beds are a bit too soft for my taste, but perfectly fine. Breakfast area clean with a nice selection of food. Will visit again on next business trip to the region.

Helpful?
Thank MyAkitaBear
Bobby B, General Manager at Holiday Inn Express & Suites, responded to this review

MyAkitaBear, Thank you so much for your review! I am glad that you enjoyed our property here in Blue Ash. I hope that we see you again soon. Please do not hesitate to contact us here on property and we would be delighted to set up your next reservation for you. Yours in Service, Bobby B General Manager Holiday Inn... More 

Gulf Beaches, Florida
Level Contributor
141 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed September 9, 2015

Stayed here on business. I was very pleased. They gave me a room at the end of the hall away any other noise. It was very clean. Bed was comfortable with a bunch of pillows. Stone tops in the bathrooms. Great water pressure in the shower. Breakfast was typical limited service hotel fare. Would not hesitate to stay here again.

Helpful?
Thank Toad727
Bobby B, Manager at Holiday Inn Express & Suites, responded to this review

Toad727, While I am glad to hear that you enjoyed your stay immensely, I am saddened to hear that you were not blown away by our breakfast! Hopefully when you stay with us the next time you are "wowed" by not only our options but by the quality of the food as well! Yours In Service, Bobby B General Manager... More 

Corpus Christi, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 1, 2015 via mobile

We went to Blue Ash for 2 weeks for my husband's job, but the whole family went. What a beautiful town and staying at the Holiday Inn made the stay even better. I do not have one single negative thing that I could say. The rooms were spotless, the hotel itself always looked and smelled so clean, the pool was... More 

Helpful?
Thank Danyelle L
Bobby B, Front Office Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your kind review! Guest Feedback is the very best way we have to ensuring our guests receive the best service possible. We hope that when you are in town again you will stay with us and we can provide even better service! If there are any quesitons or other comments, feel free to write me... More 

Columbus, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 22, 2015

I would definitely stay at the Holiday Inn Express & Suites again. Since I was in the area on business, it was nice to come back to a clean room at the end of each day so I could relax. It appeared that the cleaning staff took great pride in their work because my room always looked impeccable. The hotel... More 

Helpful?
Thank Lori C
Bobby B, Manager at Holiday Inn Express & Suites, responded to this review

Lori C, Thank you for your review! I am glad that you could come back to the hotel and it felt like a home away from home for you! My favorite part of our breakfast is our signature Cinnamon Rolls! I hope you were able to take some time to enjoy one of them! If you are ever back in... More 

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