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Holiday Inn Express & Suites

2.5 of 5
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4660 Creek Road, Blue Ash, OH 45242
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Holiday Inn Express & Suites
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Ranked #12 of 18 Hotels in Blue Ash
A recent review
3 of 5 stars reviewed 3 days ago
JVMommy Fort Wayne, Indiana
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63 Reviews from our TripAdvisor Community

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25
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Wayne, Indiana
2 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

The staff was friendly and the room was clean, but we had a few issues. For one, we specifically made reservations ahead of time for our family of FIVE. When we checked in for our two-night stay, my husband and I stood there with our 3 children. But there were only 4 pillows in the room, 4 towels & washcloths,... More 

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peachtree city, ga
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What helps this inn stand out for us was the friendliness of the welcome in particular. The woman behind the desk (sorry, I've misplaced her name) engaged in conversation more like friends or family than merely a greeting. Room was clean. Breakfast items were varied and plentiful. Enjoyable place to stay.

Was this review helpful? Yes 1
Jaimie L, General Manager at Holiday Inn Express & Suites, responded to this review

Dear babyboomer66- Thank you for the 5 star rating and the kind words!! I am thrilled to see that you felt like family during your recent stay with us. My team and I strive to make sure that everyone who stays with us does feel like a part of the family. I would love to recognize the team member that... More 

Alexandria, Virginia
1 review
4 of 5 stars Reviewed May 2, 2015

Upon arriving to the hotel we were greeted by the front desk agent, they are simply amazing, wonderful personality's and great employees. they took great care of us while in the area. Also great management staff. I was eating breakfast before we left and a member of the management staff came over to greet us and make sure everything was... More 

Was this review helpful? Yes
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Martha, I am glad to read you enjoyed your recent stay with us and have seen lots of great improvements from your last visit. We hope to see you soon! Thank you again for staying with us. Best Regards, Devin Allmoslecher Asst. General Manager Devin@maanigroup.net More 

Cleveland, Ohio
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 8, 2015

We stayed 2 nights here on a weekend trip to Cincinnati. The rooms were clean, and the breakfast was pretty good. Lots of options. Nice and quiet, and good amount of parking. Close to a lot of restaurants and main highways.

Was this review helpful? Yes
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Marcie S, Thank you for the wonderful review! I am glad to see you enjoyed your recent stay with us and you found our hotel close to everything you needed for your trip to Cincinnati. Thank you once again and we look forward to seeing you soon. Thank you, Devin Allmoslecher Asst. General Manager devin@maanigroup.net More 

Sand Lake, Michigan
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed April 1, 2015

Way to expensive! If you like staying off the highway 4 lights and 2 turns later and paying top dollar than this is the place to stay. Room was worth $80 and had to pay $130 Sits in the middle of an industrial park

Was this review helpful? Yes
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Pam B, I would like to thank you for your recent review. Our staff takes pride in offering a clean and welcoming hotel, I would like to apologize we fell short of yours and our own goals. If you would life to discuss your stay in more detail please email me at devin@maanigroup.net. Thank you, Devin Allmoslecher Asst General... More 

Omro, Wisconsin
1 review
5 of 5 stars Reviewed March 19, 2015

I like to recognize Brandi and Amber for their outstanding customer service. During my accommodation from March 16 -20, 2015, they made my stay just like my home - always asking if everything was okay and if I needed anything. During breakfast, they were always there to re-fill the food containers and to keep the area clean and tidy. I... More 

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Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Louis, Thank you for the five star review! Amber and Brandi are great assets to our team and truly have a passion for customer service. Both of them always put the guests first and we are happy to see you experienced this first hand. The next time you come in please stop by the desk and introduce yourself, we... More 

1 review
4 of 5 stars Reviewed March 16, 2015

The hotel was very clean. I would definitely stay again. The free breakfast was good. Only problem we had was housekeeping just knocked and walked right in the morning of check out. I addressed my concerns and they were taken care of. Staff was all friendly.

Was this review helpful? Yes
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Jessica, Thank you for the four star review! I am glad to see you enjoyed our complementary breakfast and clean guest rooms. Our staff takes pride in offering a clean and welcoming hotel. I would like to apologize for the housekeeper walking into your room, I have addressed this concern with the housekeeping supervisor to make sure this doesn't... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

We booked a king jacuzzi suite online the night before our stay. The rate was reasonable, there is a no penalty cancellation until 6 the day of the stay, I was very happy with the choice. However, the primary reason for booking this hotel over one of the many hotels on this stretch of road, was that it had a... More 

Was this review helpful? Yes 3
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Megan, Thank you for the wonderful review. Our staff takes pride in offering clean and well accessible rooms for our guests. I would once again like to apologize for the inconvenience of not having the room type you had booked. I hope that this mishap will not detour you from staying with us in the future. The next time... More 

Ohio
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed January 31, 2015

We stayed at this hotel while visiting our daughter, who goes to Xavier University. The hotel is about 10 minutes from Xavier and about 15 minutes from downtown Cincinnati. The staff were friendly, and more importantly, it was clean. The free breakfast was very good with many options (healthy and otherwise). We will stay here again!

Was this review helpful? Yes 1
Devin A, Manager at Holiday Inn Express & Suites, responded to this review

Dear Kimnart, Thank you for the five star review. We are glad the hotel is so accessible to Xavier, Our staff takes pride in offering a clean and welcoming hotel. Also, I am happy to hear you enjoyed breakfast and our guest service representative took great care of you while you were in town. We look forward to seeing soon.... More 

1 review
5 of 5 stars Reviewed December 10, 2014

The entire staff at the hotel went out of their way to make us feel at home. Special kudos go out to William for his atention to detail and customer service. I was traveling with my wife and daughter and all of the hotel employees were such a pleasure to interact with. Check in was fast and friendly and the... More 

Was this review helpful? Yes
GM-Mohit, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for the wonderful review, we love to hear from the guest about there experience, not only to better ourselves but to make sure we make the experience feel like at home. William is notified about the comments and we appreciate you letting us know about the same. Thank you once again, we look forward for your future visits.... More 

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Pool/beach area (3)
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Dining (3)
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Other (17)
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